Bought a 130k truck from Young Ford in Ogden. It had a number of problems and 0 help from them. Tried to get help for months. This is worst dealership Ive ever dealt with!! You've been warned. read more

Appointment Meant Nothing, Poor Customer Service I scheduled an appointment at Young Ford in Ogden for a simple oil change and arrived early, thinking that having an appointment and showing up ahead of time would help me get in and out quickly on a Friday. Instead, after waiting 45 minutes, my vehicle had not even been moved. I finally approached the service counter to ask for an update and was told it would be another two hours before my oil change could be completed. What was most disappointing was not the delay itself. It was the way the situation was handled. When I asked whether that timeline applied even with a scheduled appointment for a routine oil change, the staff were dismissive, disrespectful, and condescending. Rather than offering an explanation or showing any concern for my time, I was made to feel like I was the problem for asking a reasonable question. I understand that service departments can get busy and that unexpected delays happen. However, appointments should mean something, and customers deserve to be treated with professionalism and respect. Based on this experience, I will not be returning to Young Ford, nor will I recommend them to friends or family. There are plenty of businesses that value their customers' time and know how to communicate respectfully when issues arise. Unfortunately, that was not my experience here with Jared or Lyle. read more

Worst Service Dept They get a one because the Tech that finally did the work on my truck did a fair job and did not get oil all over my cross member this time. I scheduled an appointment to have my oil, filter, windshield wipers changed and tires rotated. Sat around all day waiting as it was supposed to be between nine and noon however I figured they may be got busy and were late, nope, no show, next day I get a message via text that sorry they had a computer problem or phone problem they could not call me the day before to let me know. They were sorry and would discount my service if we could reschedule so ok I did, the estimate was $218, they actually showed up the next time and the tech actually did a fair job, nothing against him however when he presented me the bill it was not discounted in fact it was now $296 for the oil change and if I used my credit card it would be $302. I relented since they would not take a check and gave them my credit card, it would not work in their machine so I took more of my valuable time to run up to the dealership on Wall Ave in Ogden and gave them a check. This is the second time I have had issues with the service department and the service they provide. I sent the service advisor an email explaining what happened and nothing, they got what they could out of me and now they are done with me. Not even an "Sorry for the inconvenience" I hope they can get by with one off customers because I know I am not going back and if you are smart take my advice and find someplace else now before they waste your time and suck all the money they can out of you and kick you down the road. read more

I was called by Young Ford on a Friday morning to schedule service for a recall on my F-250 on Monday morning. After a one-way drive of 35 minutes with my wife in her car behind me, I was told by the service manager that the recall had been cancelled. Without so much as a sorry, he shrugged his shoulders and said it was cancelled. I contested and said a courteous call would have been nice. He replied in silence with a shrug of the shoulders. I left and will never return again. read more

Horrible dealership! Purchased a used car and the check engine light came on before got home. Brought it back 3 times and it still isn't fixed. They do not have a 30 day return policy, is what they said. Only dealer I've heard of that doesn't. Absolutely ridiculous! Stick with a crap car that doesn't work, and they won't do anything to fix it. Zero stars! read more

I wish I could give this dealership less than 1 star. Every employee at this location is shady. They are all liars and cheaters. I purchased a used vehicle from them, and they lied to me to make a sale, then when I called them on the lies, they just quit talking to me. I have called, left messages and texted, I get no responses. read more

Beware taking your can into these guys. They automatically look at your car looking for things to charge you for. One of their scams is to tell you that you need air and cabin filters, then they will charge you $50 plus parts to put it in your car. Understand that the old part is already removed from your car (without your permission) and if you say no they will replace your old filter at no charge. But if you want a new one, then putting the new one costs you $50 in labor. It's just shady to me. read more

We purchased a Ford F-350 over the phone from an excellent salesman at Young Ford in Utah - Wes. He made the process almost seamless until we got to the finance department. Wes provided the numbers to us over text that we had agreed upon. We also stated that we wanted to put a significant portion of money down to lower our payments. Since we were from Colorado and our purpose was to attend a wedding, we didn't have a lot of time to spend at the dealership. We felt good about the deal. Our finance manager, "Trevor," was super friendly at the start of the paperwork. We had all the numbers and were ready to sign the contract. We told Trevor that we were looking to put down a substantial amount to lower our payments. My husband also inquired about an extended service agreement and a maintenance agreement. We stressed to Trevor that we did not want to add the extra items to the contract, as we would pay for them separately. He had quoted us under $5 thousand for both the service agreement and the maintenance agreement. We agreed that the extended service agreement and a maintenance agreement was a great deal. He decided to put it on our credit card to avoid affecting our finances and to earn points. However, due to issues with Trevor's computer, my husband couldn't fully see what he was signing. After my husband signed the agreement, PNC Bank quickly funded the loan, but we were shocked to discover it was for a higher amount than initially agreed upon. We tried repeatedly to reach Trevor, but he failed to return our calls. When we returned to the dealership on Saturday to address the inflated amount, Trevor claimed he hadn't quoted us $5,000 for the additional services he sold us, and now the total exceeded $8,000. We made it explicitly clear that we did not want those expenses included in the loan, yet he dismissed our statement, claiming he didn't remember us mentioning it. To make matters worse, they charged us double the tax rate for our county and state. Trevor stated there was nothing he could do on his end. We escalated the issue to the manager, Mark, who promised to contact PNC Bank to see if they could reverse the loan and adjust the paperwork. He assured us that they would take care of everything and call us on Monday as we drove home. On Monday, we received no call from the dealership. After multiple attempts to reach them, we were told they were in all-day meetings and couldn't assist us. When we contacted the bank, we found out that the dealership had not made any effort to reverse the loan. To date, Mark or Kyle (General Manager) has not returned our calls, and Trevor audaciously informed us that we were at fault. Trevor assured us he would call us first thing the next morning, yet we have still heard nothing. We demand that they reverse the loan and provide us with the service and maintenance agreements as originally quoted. Our main objective is to lower our monthly payments, which could comfortably be over $100 less if they corrected their mistakes. While I acknowledge that my husband should have read the contract thoroughly before signing, he assumed the figures were accurate based on the text provided by Wes. We possess all the documentation to verify that our amounts align with the contract, and we are approximately $10,000 short. It is clear that the dealership's tactics revolve around inflating costs and using slow computer issues as a cover. This situation is unacceptable, and we expect immediate resolution. read more

We had such a terrible service experience with the Young Ford Ogden. We took our 9-month-old car with 10,000 miles on it into the service department in July 2022 for an oil change, tire rotation, and underhood fire recall on our vehicle. At the very end of the 'same-day' service appointment, they damaged our car while pulling it out of their service bay. They sent us home with a loaner car. It took them 5 weeks to complete the body repair, and return our car to us. During that time, they ended up adding more and more multiple types of damage the longer they kept the car including breaking the driver's seatbelt. They kept telling us the seatbelt parts were on backorder, and to this day, they have never called us back about it. We ended up taking our car to another Ford dealer, and they fixed the seatbelt in one day without having to order any parts. Ogden said they performed the underhood fire recall on the car, but we had another Ford dealer look at the car and found that the recall was never performed, so the other Ford dealer completed it within one day. Now, we are not sure if the Ogden Young Ford even changed our car's oil. We dealt directly with the assistant manager, Nick, right after the initial damage was done, and then he quit responding to our calls. We were then stuck with our easily distracted service adviser, JD, who almost never called us back with updates during the repair. It was hard to remain patient with Young Ford Ogden when the situation was entirely their fault and they were unwilling to adequately correct their damage. I would strongly protest anyone that I know using Young Ford Ogden for anything. read more

Young Ford of Ogden - Service Checkin Area - Car Dealers Near Me - Ogden, Utah

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do not buy any vehicles from them!! they overlook safety issues and will not repair/fix them. i drove my vehicle off the lot AFTER they did a "reset" and magically no heat or defrost and they refuse to fix it due to not covered under warranty... i drove off the lot on 10/24/2025(friday) called on 10/27/2025 (Monday business hours) nope will not fix. THEY DO NOT CARE ABOUT YOUR SAFETY just the commission they make off you. DO NOT BUY FROM HERE read more

terrible experience here. I brought my car in at 10am and they still hadn't accomplished what they needed to do by 8pm. I had an appointment and somehow my car got pushed to the side while they worked on other cars. When they did work on it, their teams did not communication what work needed to get done so it turned into a longer ordeal than it needed to be. They just had excuse after excuse with no progress. I am not happy with the service that has been provided to me. Something needs to change to create a better customer experience. read more

I recently had a recall on my vehicle. I was told it would take 1.5 weeks for it to be fixed. That was all fine and dandy, but I needed a car for work. They did not have any rentals available. 1.5 weeks later, my car still was not done, and they still did not have a rental. I had to borrow vehicles from loved ones. 2 weeks in, we called to see where the progress was at, and they did not update me but said they finally had a rental available. They gave us an F-150. After 4 weeks, my car was finally finished, but I woke up to a crack on the windshield of my rental. I have to pay a ridiculous amount of money to get the windshield replaced for a crack that happens to most cars. I will never be renting or buying a vehicle from them again. read more

I found myself in an extremely difficult - untimely - breakdown situation with my 2020 Ford F150 diesel when the electrical system expired on the main street in Ogden. My roadside assistance got me in just before closing time and the service team - particularly Trent Robinson and his team of personal drivers - Colton, Lauren, and Boston - got me squared away and made sure that the 3rd party warranty coverage that I had purchased with the vehicle - but which was not initially clear that it was available to me - came in to play and reduced a $1300 bill to $100. Kudos to all. read more

Very poor customer customer service! Was told several different things on the phone it's taken 4 appointments to get work done. Now they want to charge $200 per item to diagnose after being told the $200 to diagnose would be put toward resets. read more

Not one shred of competence here. I came in for an oil change. I asked to also have my rear brake pads replaced. I've now been sitting here over 6 hours. There's no management here. What a piss-poor business. read more

bought 2 trucks from them. screwed us over on trade in value on our car by $6,000. they don't do proper safety checks on vehicles before they sell them either! truck left their lot 3 days ago... no heat or defrost.. but want $300 to diag (keep in mind the killer warranty they have ) stay clear they will screw you for profit! read more

service dept met me in the parking lot, signed me in, had the part they ordered (when they said they would), got me in and out. I was impressed read more

The worst Ford dealership in Utah. The staff members are unresponsive and don't follow-up with their customers. They only care about a "sale" and don't go the extra mile in helping drive great customer service. Their GM is just as bad and they shouldn't be in business. If you need a new vehicle or used, go somewhere else and stay away from these people. You'll thank me later! P.S. Their staff asked for me to leave them a positive review on here, YA RIGHT!!!!!! read more

I had a positively stellar experience at the Young Ford Ogden service center, thanks to Claudio and Cassie. With a cat code, three nails in my tires, and a bad wheel hub assembly, I booked for a Saturday and was swiftly entered into the system. The nearby mall was a great place to wait it out, and because I knew my wheel hub was in Layton, I was prepared. Cassie kept me in the loop throughout with text messages and time estimates. The above-and-beyond is that they kept working after closing time because my wheel hub seized. Their perseverance is commendable. What delighted me most was the diagnosis by Claudio and the remediation steps that helped me avoid going straight to a new cat. Claudio replaced my overdue (at 160k and had originals!) O2 sensors and spark plugs and, in tandem with an engine flush, I am no longer getting a warning sensor. I now have an excellent functioning truck because of Claudio and Cassie. Even though I am only visiting family in Ogden, I plan to make it my go-to for maintenance because the service was so head-and-tails above my local Ford. Excellent service at Young Ford Ogden Service Center! read more

Had a great experience purchasing and taking possession of my new Bronco. Great price and great people!!

I give Ford overall a 3 BUT, I give Jared Z 5+ stars! He stepped in and helped when our sales man was less than competent. He went above and beyond to help us when he did not have to. You don't see that very often anymore. Thank you Jared!!! read more

Save yourself money and save yourself a headache by avoiding ALL Young Automotive locations. I have multiple people I know of who have gone through them and have also gotten screwed over. They will swindle your money and act like you're getting a good deal and give you a car that won't work properly. They gave me 2 year contract that I paid extra where they do "free" maintenance on certain things which they did not abide to. PLUS wait to even get your car in is over 3 weeks. These guys are terrible please save yourself a future headache. read more

We bought a 2022 Ford F-350 less than 2 weeks ago. We took it back in with a battery issue for them to tell us it was a terminal connection. We took the truck home and experienced the same issues. We then took the truck to another Young dealership for them to tell us we need 2 new batteries. Missing bad batteries on a presale inspection AND on a service appointment?? Less than 2 weeks after buying the vehicle and buying extended warranty they still won't stand behind the batteries. read more

My experience was great. In the last 35 years i have not had an issue i was not able or willing to repair on my own. It was extremely weird and unnerving to hand my vehicle over to a person i had never met before. I had a ton of anxiety about the whole deal and was just sure things would not go correctly. My two issues were handled better than expected. My two issues were under warranty as expected read more

Dropped the car off Thursday at 8:30, with the explanation we needed the issue resolved as it is our towing vehicle and we needed to check out of the RV park Friday by noon. Followed up on Friday and and then Saturday morning--Saturday to say we were taking the car. Suddenly, an hour before are supposed to check out, suddenly they're fixing the issue. I'm waiting to get kicked out or fined a late fee and they decided to finally go to work. Would never go here again. read more

EDIT: Shortly after I posted this review here and in other places, MJ, the General Manager for the Service Department reached out to me to see what they could do to make the situation better. I explained in more detail my frustrations with the Employee and the service I'd gotten, and he was incredibly apologetic and said that he'd wished that he had known about my situation earlier, and that he would be more than willing to work with me. After explaining that I needed my truck for a family trip because I was going to be hauling a lot of stuff, MJ immediately let me know that if the Truck wasn't ready by the time the trip was supposed to start, that he would allow me to take a loaner. He also apologized about the lack of service, communication, and the run around I'd gotten and offered to take a look at my bill to see what he could take off for me. This morning I got a call with the news that they had gotten the part and had put my truck back together for me, and had it ready to go. When I went to pick up the truck, MJ made it a point to come out to me, shake my hand, and apologize to me for the experience I had. This was an INCREDIBLE 180 from what I'd been getting before. Trent, the employee that took over for the other employee that was originally "Helping" me also gave me his information and reassured me that the next time I brought my truck in to ask for him, and he'd get me taken care of. I manage a small business, and I can tell you that this kind of response was all that I wanted from Ford. MJ and Trent were awesome and they definitely earned my business with how quickly they were able to get results, resolve my concerns, and provide me with excellent service. I'm leaving the old Review below so that people can see the stark difference between what was happening before MJ and Trent got involved and after. Thanks again, MJ!!! 0 out of 5 stars if at all possible. I took in my truck to have the 4x4 actuators and the Steering gear fixed at the end of February. It is now the end of March, and my truck is still up in the hoist, waiting for the steering wheel gear. 2 weeks ago, I was told that I should have it after the weekend, but then I got some bull crap story about how they ordered the part and got the wrong one sent to them from Ford. Then they ordered another part and it came "broken." Then they ordered the part again, but there's no tracking number on it, so they don't have a date as to when they'll have it ready for me. I'm sorry, but in today's day and age if I can get tracking numbers for an order of $.25 styrofoam cups I bought from Amazon, you'd think that a very expensive car part would have one. They told me the same thing in person as they did over the phone two weeks ago; "Its on emergency shipment, so it should be here any day now. As soon as it gets in, we'll have it swapped out for you." Who the freak is shipping the part, the pioneers on a handcart?! I have a trip coming up that I NEED the truck for, and that's why I took it in a month ago. Add to the fact that the last month I haven't had my truck, I've had to RENT a car so that I have a way to get my stuff done, and they're STILL going to expect to be paid for the labor. They don't follow up when they say they will, and I had to go down to the dealership to talk to them. While I was there, I overheard some of the employees talking about another case where a guy has been waiting several weeks (SURPRISE, SURPRISE!!!) for his car, and how he needs to "Cool his jets" because he was mad at their (lack of) service. I'm sorry, but you don't get to be such a HORRIBLE service and then expect your rightfully upset customers to be "Cool" about everything. How can a company that has as big a shop, with all the tools, and all these workers be so incompetent??? Honestly, I should have just taken it to some ma and pa shop and had them fix it, and paid more for it. At this point, the money I "saved" by going back to Ford is a wash thanks to the rest of my expenses, and thanks to the gross incompetence of these guys. Just like most of the other reviews on this place, even if it adds an extra 100 miles to your trip, take it somewhere else. These guys are the ABSOLUTE WORST. read more

I have now purchase 3 Fords from this dealership and I have had really good experiences all three times, most likely they will get an opportunity on my next vehicle purchase. I also have had good experiences in service. My latest I asked if they could get me in for an oil change without an appt. They told me they could but didn't know how long it would be since I didn't have an appointment. I can understand that fully, they said they could get me alternative transportation if I wanted to leave it and not wait around. Absolutely!! I left and a couple hours later got a call saying they had got to the oil change but I also had a recall and if I could leave it a bit longer they could get that done too so I didn't have to make a second trip down. They had my car lost if the day but they got everything done, the same day without me having an appointment. That works for me. Thank you Young Ford. read more

Bought a used 2 years old car from them that broke with less than 2 months later and less than 2k miles. Reached out no discount in fixing, nothing, and they said they inspected the car before selling. Which judging by the poor cleaning state of the car, I doubt they inspected. I did pay above price marked because I could not find a similar one in Utah. read more

The salesman said he could do some fixes on things that were wrong with the vehicle. So I put $500 down on the vehicle. I went in and spoke to the owner and had a different story and actually just me and to tell me that he sales person tell me things that he told me. Granite the sales person was amazing it was good attentive nice and he was really willing to help he could see it by the way that he acted in the week and talked. Owner on the other hand basically demeans people and is rude. So I buy my vehicle because I asked for my five dollars back and he said he would not give it back to me so I took the vehicle I had 30 days to check in for any faults on it and wouldn't you know it right after 30 days actually wasn't 3000 miles the transmission Goes out of gear. The owner bullied me into getting a vehicle or lose $500. Shameful shameful shameful read more

DO NOT buy a car here or have it serviced. We brought a car here and they help it hostage under warranty repairs. Even when we tried to buy a new car at an agreed price 1 day later when we went to purchase they did not live up to their word. I have engaged an attorney read more

My 2010 F150 that has only 127000 miles had a problem pulling my trailer, no power. They analyzed the problem and told me it was a cam phasers issue and charged me $4990 to replace them. This did not fix the problem, so they had me bring it back for them to check it. They then told me the cat converters were plugged up and it would cost $4200 to replace them. I purchased parts online and had them installed for a total of $750, PRICE GOUGING is the phrase that I am thinking of. This also did not fix the problem; it seems Young does not know how to diagnose problems they just guess. The truck is at another mechanic trying to determine what the problem is. I would not recommend this dealership!!! read more

I had Karissa reach out to me about a recall on my vehicle but went I asked them about my information (name & phone #) they would not provide how they obtained my information. They kept saying that Ford gave it to them. But when I asked for proof of Ford providing that data they could not do it and refused to show me how they obtained it. This happened after I posted my vehicle for sale on a well known online classified website here. So when I asked if that's how they obtained it they would always change the subject and not answer me if that is how they obtained my information. I do not trust this company in the least bit! read more

Pretty amazing you all are still in business. New car purchased and died 18 months in, Ford recall issue, can't get the water pump etc. ZERO offer of any loaner. I've had ti scramble for 4 weeks, with no response for status or what is exactly wrong. 2k in for rentals and had to get my FATHER to call to get information. You have to be joking me that this level of sexism still exsists. Welcome to 2022 where women have Incredible, personal buying power.....that this woman will use elsewhere and warn everyone of your terrible service. read more

I called them over the phone gave them my vin and told me. I was under warranty and I won't have to pay anything to fix my car's problem. I went in today and gave them my car then after a few hours I got a call telling me. I needed to pay them for the fix or if I don't want to fix it I have to pay for the labor. Not satisfied with the service. I'll not go back Also when I went to get my car they left the car key in the car while the car is running with the door open read more

Still not happy with a place that I used for the last 7years. I bought my car when it was still Westland. Loved my car, changed oil on time at the dealer. September, I took it for a routine oil change, next day had a little bit of oil leak . I immediately took it back. I was notified to leave it if I could, they need to order a part to change the belt I was fine with it $1800+ 4days later. I got my car and couldn't get to work, stranded on the road, had to tow it to the dealer to find out that the radiator fluid went into the oil. $8000+ now, who has the money for that. Why didn't they tell me the day before they made me pay $1800? I do not trust them anymore and BEWARE if you're thinking of using them. They just want your money and don't care. I know that my radiator wasn't installed properly and caused the cross contamination. They don't want to listen when I complained, is it because I'm a woman? read more

Very disappointed in the service department. Nobody knows what they're. I left many messages nobody returns phone calls. The dealership has definitely gone downhill. read more

Save your money and buy/sell/service somewhere else. This is an awful business that does everything they can to steal your money and give you bad deals. They will sell you faulty cars. This will be mysteriously broken in your car that doesn't just happen naturally. They will do everything in there power to get out of paying for there mistakes. read more

Problem resolved to my satisfaction. Excellent follow through from this dealership to take care of my needs. read more

Young Ford of Ogden - Car Dealers Near Me - Ogden, Utah

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Avoid this place at all costs. Invest the extra time and go elsewhere. No one knows anything. Service dept ripped me off a couple years ago on an unnecessary repair which they will do to you too. For some reason I bought a new truck from them 4 months ago. Had a fault code on a road trip, stopped at an incredibly kind and helpful dealership where they diagnosed a failed component but didn't have the part. Finished the road trip and now Young Ford, where I bought the new truck from will not fix the failed component. read more

Funny that the miscommunication you speak of was never explained in your post. Maybe it was miscommunication between you and your employees. I clearly remember what deal was promised and written down and what was taken away. Thank you again Ken Garff of West Vally for honoring the original deal. read more