Huh. You never know who's going to deliver a good customer-service experience nowadays. Used to be someone was useless and everyone knew about it, but so many "repairmen" hide behind their email and their Yelp and their Craig's listing. You just can't call trustworthy people because it's hard to tell who "they" are. That said, this was a better experience than many. Mark was fast, helpful, quick about the phone calls and he met me with parts I needed. I was about 90% through a fix and needed one silly little item, and no one would stay open late enough for me to get to them, or I couldn't fit my truck in their silly little parking lot. Mark, it turns out, keeps some long hours, keeps a good stock of parts, knew what I needed, had a generic alternative that didn't cost as much as the brand-name replacement, and he charged me a very reasonable price. Win win win. Mr. V read more

I called hoping to get some help regarding my washer-dryer combo that has stopped pretty much drying. Mark spent SO much time on the phone with me describing to me what some of the most common problems could be. He then suggested that I first call for a general vent cleaning because it would be cheaper and most likely the problem. Of course, he still offered to come out and run my machine through a diagnostic test if there were further problems. I really appreciated his willingness to walk through the problem and give me tips for addressing them. He also warned me about getting taken advantage of by vent-cleaning companies. I just have to say he was super helpful and while I do hope that my problem can be fixed without his help, I am already confident that if I do in fact need Mark's help it will be outstanding. read more

Friday night, at 10pm, my dishwasher died. Motor seized up and I could hear it just humming. I called Sears and it was going to be $145 to get a guy out on Saturday, and that was just the labor (parts not included). I called up Mark at Your Appliance Repair Clinic Saturday morning, thinking I could schedule him to come out on Monday. To my surprise he asked if he could stop by in 10 minutes. . .SATURDAY MORNING! I was ecstatic! He stopped by, replaced the part in my dishwasher for a very fair rate (cheaper than Sears by far!). He was clean, quick, and friendly and explained everything that he was going to do and answered all my questions (I would have loved to have been able to do it myself, but I got stuck at one point). Thank you so much Mark! I seriously couldn't be more impressed! read more

My wife found Mark through Yelp and WOW is he amazing! He fixed our 6 year old Bosch dishwasher (there was broken glass in the motor) and had it running like new again. We thought we'd have to replace the darn thing. He also cleaned it and had it sparkling! His labor rate was extremely fair and he doesn't try to rip you off by marking up the price of the parts. Honest, HardWorking, Helpful, Friendly...he really is all that and more! read more

My refrigerator cut out on me and I searched all over google for reviews on the absolute honest repair company. I found Mark at Appliance Repair Clinic on Kudzu and Yelp and 5 stars pretty much sold it. He came same day and was able to test and find the problem with my fridge. Mark is extremely personable and friendly and I will be using him for all my future appliance needs. Thanks to Mark and Yelp! read more

(BTW, I'm not in Hawaii.... I'm in Santee) I was referred by a friend to ARC. I called and was surprised to get an appt the following morning. When appt time came and went, I called and got their voicemail saying they had an unexpected emergency and they were closed. I understand that, but a call would have been professional. (Lack of communication is my pet peeve). I called back a few days later and scheduled another appt. for the folowing day between 3-5pm. I received a call at about 2:00 the following day (an hour before my appt. time) saying he wasn't able to make it and could he come the next morning. I agreed, but had to rearrange my schedule. He said he had an appt in Rancho Bernardo at 7am that would take about 45 minutes and then he would be on his way to me. The following morning at 10:15am when I hadn't heard anything from him, I called to see what his ETA might be. I left a voicemail asking and let him know that my adult son would be at home (I had to leave) and to call me when he was on his way and I could possibly meet him. At 12:30pm when I still hadn't heard anything, I called and canceled. Again--no communication! I'm very understanding and forgiving - as long as one communicates. I also asked him to call me back and confirm that he received my call and cancellation. I still haven't heard from him. :( Extremely disappointing. Obviously, I will never call them again for service -- nor refer them to anyone. read more

I think I had a one-off experience with this company. I called them to have my refrigerator looked at after reading all the reviews on yelp. I was able to make an appointment. I got a call later from them asking if they could drop by later that day, but since I wasn't able to make it at that time, we decided to keep my original appointment. The next day, no one showed up. I called the company number and the cell phone number from which the other guy called me, but no one picked up. I still haven't heard anything from them. read more

A repair man came out in less than an hour, when I was told it would be about 2 hours. That definitely deserves a star for promptness. Basically we had a leak, and it turned out it was a broken hose; it looked like a mouse was chewing on it, according to the repair man. We also had a burning smell after the last load we did, and he said the motor was still good. It's a Maytag that we've had for 34 years! He just advised us not to overload the washer. Service was great, the repair man was very friendly and professional. Thank you very much. read more

I found Mark Igoninikov with Appliance Repair Clinic from YELP. He answered the phone and gave me a quote for repairs to my Kichenaide microwave and agreed to come out to my residence within one hour. Mark examined the microwave and showed me what was wrong and my options for repair. Mark agreed to fix the repairs for a very reasonable price. Overall I was satisfied with Mark's professionalism and quality of service and will use him again and recommend him to my family and friends. Maria S. read more

My maytag gas dryer was not heating. I called Mark and was able to have someone come to service the next day. Roman called before he arrived and showed up early. The service was professional. He replaced the gas igniter and had the part in stock. Roman vaccumed the dust inside the dryer before re-assembling. I would definitely use them to repair any other appliances in the future. read more

I have a Samsung fridge that had trouble with the ice maker. Sears sent out a repair person who was friendly enough, but it cost too much for the diagnostic and repair. I bought and replaced the ice making unit myself. It did not work. My wife found Mark's company online and set up an appointment. He showed up on time and was very professional. He showed me what he was doing to troubleshoot the issue. He saved me a lot of money, because I was ready to buy a new computer main board for the fridge. Within a very short period of time he determined problem and tested the unit. Now, I have ice. Thanks, Tim read more

I found the owner Appliance Repair Clinic to be sincere, which is what makes me somewhat unhappy about giving this business a negative review. My front-loading washer was leaking. After finding Appliance Repair Clinic on Yelp!, they sent a repairman to my home who was on time, and very helpful. It turned out that the rubber gasket which seals the machine had failed and needed to be replaced, which would cost a few hundred dollars. Ouch! I called to talk about this and the owner stated that he had another machine which he could use to fix my problem, and it would be cheaper. After that, a series of phone calls and emails delayed the fix for about 4 days. Finally, after one more delay that was going to make me wait another two to three days, I gave up, called another vendor, and got the machine fixed for the same, more expensive cost, but on the same day. I just can't recommend someone who doesn't do what they said they would do (in writing!) read more

Don't wast your time! I was encouraged to call after all the good reviews. Unfortunately, my appointment was rescheduled twice and then no-showed a third time. After waiting an hour I called, but received no call back that day or any other. The excuse for the reschedule was that he was waiting on parts via UPS. On the third reschedule he confirmed receipt. So does this mean he is out the cost of the parts, or did he stretch the truth and the parts never existed? Hmmm, you decide... I consider it good luck that he no showed. Now I don't have to deal with this yo-ho further. read more

My microwave stopped working and Roman came out within the hour to troubleshoot. He found the problem, said he would have to order a part and told me how much it would cost to fix. Instead of just giving a deposit, I paid the entire amount by check. The next day I found out that the part I needed was under warranty but could only be ordered by an LG affiliated service provider. Mark was super nice about all of this and, of course, did not cash my check. I now owe him $30 for the service call and will mail another check. Bottom line...I would absolutely use Appliance Repair Clinic again...They are good at what they do and, above all, they are reliable and TRUSTWORTHY! read more

Note: We now reside in San Marcos and have reviewed and recommended Coastal Appliances for appliance repairs, but I'll leave the remainder of this review as it was originally posted before we moved: As a senior citizen in Rancho Bernardo, I am extremely pleased with the repair made to my GE stackable washer/dryer machine. Instead of having to replace this expensive appliance, Mark immediately identified a small leaking part and was able to replace it for me very quickly (he came back with the part the following Saturday morning, and would have done it on Sunday if we had asked). If you are in the Rancho Bernardo, Poway, Escondido or San Marcos area and need an honest, reliable solution to your appliance repair, Mark is your man. I was also very happy with the small cost of my repair, including the part and the labor. This is someone you can trust with your appiance repair or installation. read more

Completely dissatisfied. At first Mark was very nice. He came out on a Saturday to fix our washer after another company screwed us over. Took my washer apart, couldn't find what was wrong with it and said he needed to wait until Monday when he could call tech support. Monday came and he never came back. I called and he said he would call me back with an ETA, as he was working on another appliance and it was taking longer than expected. When I didn't hear from him for hours, I decided to call AGAIN. Guess what?? The phone number was now DISCONNECTED! I gave him the benefit of the doubt, but when I called again 2 days later, the number was still disconnected. So long story short, my washer is still in pieces and doesn't work. Mark never called to reschedule our appointment nor did he send anybody to reassemble my washer. This is the 2nd company that has screwed us over. I would never recommend this company to anyone! Horrible experience! read more

Our gas cooktop was having issues with the igniters. We called up Mark and he was able to come out the next evening. Upon getting into the guts of the cooktop, we found a number of other issues with it. Mark offered to take it with him, order the parts, and get it back in working order so that his next visit would be a quick 'in and out'. Not only did he fix all the issues with it, he was able to modify the existing design to prevent the issues from coming back up again. Mark was on time, quick to return calls, reasonably priced, and clearly knowledgeable. I wouldn't hesitate to use him again. read more

Came over to my place in Rancho Penasquitos, same day on a Sunday and fixed my whirlpool washer in about 30 minutes. Very happy.

After putting off repairs to our GE refrigerator for months a welcome home surprise of defrosted food and pools of water and slush provided the final push to make a call for help. A friend referred this company and we were more than pleased with the service and friendliness of Mark the repair guy. We called at 730PM and he was able to make time for us and was even at the house in 4S ranch by 755PM. He carried the necessary parts to make the repairs to our GE refrigerator and was done in less than 30 min. He charges a fair rate and his service is definitely top notch. will definitely use him again in the future should the need arise. read more

Beware of these Russians. First guy(mark)comes over replaces the overload kit on my fridge and then charges me. Two days later the fridge is still blowing hot air and had to throw out another fridge full of food. Well second guy comes over and tells me it is something else and wants to charge me again. I thought the cold war was over! Don't let them rip you off, call someone else. Oh almost forget to mention still waiting on another part for the ice maker, been over 6 months. read more

A ONE MAN SHOW and A CONSISTENT NO SHOW. Mark may know his stuff-- prices seem ok-- nice guy. But BEWARE; he is uncanningly available and ready on the spot to come out-- the first time. But good luck with any call backs, or subsequent "appointments." This guy is a WORLD CLASS FLAKE and a consistent NO SHOW. When you call to see what gives, and he finally returns the call, you get NO APOLOGIES, just excuses. Late at DMV. At urgent care. Had to take a short vacation. His guy couldn't make it. Part not in. He's like the little boy who cried wolf, you don't know what to believe. Don't believe the voice mail recording "All our lines are busy and we are assisting other customers." He is a one man show. There is no WE. Just him. If you need someone right away, and the fix is a one time deal, and you don't intend to hold him to his one year warranty claim... Mark is your guy. But don't hold your breath waiting for a return visit, it'll never happen. Ask me: I've been dealing with his no-show nonsense since 12/30/11. read more

The ice dispenser for my Thermador built-in refrigerator stopped working and melting ice was leaving a puddle on the floor. I called Mark out to Scripps Ranch to see if he could take a look ASAP. Not only did he come over quickly and figured out the problem, he was able to track down the part (on a Saturday) and return to install it the same day. Again (see prior review) great customer service, honest, and professional. I would highly recommend. read more

My Samsung fridge stopped cooling suddenly, I called Mark and he was very prompt in sending someone to take a look at it the same day! after that, he ordered the parts needed and came back as soon as he got the parts. Service was excellent and the fridge was in perfect condition again! He charged me a very reasonable price. I'll definitely be calling them again if I have problems with any of the appliances at home. read more

Prompt, efficient attention? I cant believe this is what they garanteed in their website for appliance repair clinic. Mark came to my house and inspected my noisy Samsung fridge relatively fast, and he said he will order the part for replacement and come for the second time. However, he doesn't show up twice after he schedule a time slot to work on it. The first time he was saying he put a wrong date, and the second time there is no explaination. Now looks like even my phone # is blocked... Come on, If you don't want to work on it, why not just call and tell me rather than let me wait for few hours at home on the time you scheduled??? read more

Great service. Showed up on time. Fixed washer. I would defineitly would use them again!

We had a water leak in our refrigerator and called for service. A service person came out the next day which was Friday, January 4, 2013. He said we needed a part and said he would pick it up and call us on Sunday to arrange to install the part. He collected the $30.00 call-out charge and left. When we did not receive a call, I called them on Monday January 7, 2013 and was told that the part had to be ordered, and that they would call us when the part came. I heard nothing from them and called today, January 17, 2013 to ask when the part would arrive. The person I spoke to told me that my wife had called them and told them that she would call them back if we wanted them to order the part. I checked with my wife, and, she had not called them at all. When I said that my wife had not called, the person hung-up on me. TERRIBLE-STAY AWAY read more

here is an update on my refrigerator repair saga. After giving up on Mark completely; he is really not worth dealing with. (Just for the record Mark, we told you that the fridge is under the Kitchen Aid 6 to 10 years warranty which overs only certain parts; i don't know which parts are covered and which are not. this is your job to know. also i was told that you did call Kitchen Aid tech support to ask for help.) I called 800 Appliance repair. They replaced the refrigerator controller board; the same controller board Mark replaced a month ago. The controller board Mark installed had a faulty fan motor power relay. i like the service i got from 800 appliance and would recommend them to anyone. they back their service calls with one year warranty. And finally Mark, all this could have been avoided if you simply answered my calls; any misunderstanding regarding the warranty could have easily been resolve then. read more

Same problem with me - Mark came one time and did the repair. When the problem reappeared, we cannot get a hold of Mark. He even changed his phone number. Paid with credit card but nothing I can do now. I will never use this company again. read more

A++ So very impressed with Mark's service, knowledge and professionalism. He answered the phone right away, he arrived when he said he would arrive, and fixed our broken microwave within an hour. Very refreshing to find such a dedicated, honest person. Highly recommend. read more

Needed ignitor on my oven Called Friday and left a message. Called back Saturday and left another message stating the problem, clearly repeating my phone number. No response. Didn't get my business. I was going to discount the other post with the negative rating and complaint about phone contact. Seems true enough read more

First - search this business phone number on the web. You will find a F rating with the BBB and that the business is not properly licensed. You may also find them operating as Scrips Appliance Repair. You may have some success with this company if you have an easy quick fix. They seem fast to respond and actually try to make repairs. My situation was a complicated repair. The primary representative, Mark, was very difficult to deal with. He sent me dozens of offensive text messages, and basically took the position that "the part I installed is working - too bad you refrigerator is still broken". The warranty is a joke. My primary home refrigerator was broken for over a month. Wrong diagnosis. Wrong parts installed. Nightmare. I had to call a factory authorized technician. He found that this company had installed the wrong timer for my refrigerator, and that the evaporator fan installed was intermittent. If zero was an option, they deserve it. read more

Excellent service!!! It is so refreshing to find a company that is so honest, prompt, courteous and thorough. Mark not only called back on a Sunday, but offered to come out that day! I never expected to have service on a Sunday at no extra charge. He is wonderful. We will definitely use his services again and recommend him to all of our friends. You cannot go wrong with This company! read more

If you're like me, you really, really hate when your stuff breaks. In addition to the cost of repair, you're faced with letting a stranger into your house who will most likely try to rip you off. Luckily, I had yelp on my side when my washer recently went doo-doo. After reading some reviews, I decided to call this place and spoke to Mark directly. He came over the next morning and gave me an estimate that seemed quite reasonable. He had to order a new drain pump and said he would be back in a couple of days. Well, guess what? He actually came back when he said he would (very punctual both visits) and the final price ended up being about 30% LOWER than his initial quote (which, again, seemed very reasonable). I am no longer fearful of appliance repairs, thanks to Mark. Pros: -Professional but friendly -Punctual and fast service -Honest and fair Cons: -Doesn't fix cars or computers or our economy (j/k.) **Note: I noticed that there are extra reviews near the bottom of this page if you click on "Filtered" reviews. Those reviews were helpful too. read more

I'm sorry but I was misled by Mark! He proposed a fix to my refrigerator problem but the fix did not last and I'm back to the same old problems of my freezer not making ice and my ice cream getting soft. I tried communicating with him to come back and take another look at it but he is ignoring me now. This is the poor review he gets for just ignoring me! read more

I called these people for an average installation of a gas dryer and washer....the phone person admitted the "usual" guy who does such things was out sick, but thought he could get someone to do this for me that same day. THen he quoted me $75 for each appliance to be "installed" so I said, that seems to be alot of money and I explained the washer didn't need an installation- just check to be sure the drain pipe was properly in position....the guy on the phone said.."Hey, I have a really good idea....why don't you call someone else?" To which I said, you know, that's an excellent idea... I will!" So I called B&B Appliance in Escondido, and they set it up immediately for about half of what this company quoted. I guess you get what you pay for most times.......and if so, they must be paying the phone clerk well under minimum wage because he was worthless! He actually hurt their business with the bad impression he left with me. Sometimes people just act like jerks because they hide behind the telephone - you aren't face to face, so they get "brave" and insult you - these days- jobs are hard to come by....this goof should think twice before he stupidly says what he's thinking instead of trying to explain why it's worth $75 per appliance for a professional job..... what an idiot! read more

Called and spoke with Mark on Sunday the day after Christmas. I was surprised that they were open on a Sunday to begin with, even more so that he could be out within the next hour to hour and a half. My washer was on the fritz, he asked a few questions about the make of my washer and the issues I was having, in order to ensure he had the correct parts on his truck before he came out. He showed up and was very friendly and within only a few seconds, knew right away what was wrong and how to fix it, I left him alone so as to not be looking over his shoulder as he worked. Within a few minutes he was done. I figured I'd have him look at my dryer too which wasn't getting as hot as I thought it should be and he told me what I could do to fix it myself and save myself a few bucks. How strange an honest repair man who is helping me save money. Well, I couldn't be happier with my choice. I will definitely be calling Your Appliance Repair Clinic for all my appliance needs. He's quick, efficient and honest, what more can you ask for in a repair man. And a heck of a nice guy to boot. read more

Sasha and Mark were very professional and prompt! They were at our home in Rancho Santa Fe within two hours of my call. Sasha ordered the part they needed to repair our GE Refrigerator, and Mark and Sasha returned within only 2 days to do the repair. The produce drawers in our refrigerator no longer freeze everything we put in them - fruit, veggies and our family are much happier! :) We are so thankful to have found our new go-to appliance repair company! We highly recommend Your Appliance Repair Clinic!!! read more

HORRIBLE CUSTOMER SERVICE!!!!! I'd give a half star if I could. I wouldn't doubt that half of the reviews on here must be from friends or family. Mark came over claimed he had fixed my washer, but was actually buying time because he wasn't sure as to what to do. Repaired the switch, dryer worked for 1 load then switch burned out again. Someone else from this company came a few days later and did the same exact repair and same thing happened. When called the third time, stated it'd take longer to fix cause they finally figured out what was wrong and needed an extra $250 on top of the $136 already paid but wouldn't guarantee the work. They then offered a refund, but have not delivered and it's been over a month. I have tried calling and there was no response. Finally called from a different number and Mark hung up in my face. What professional establishment treats its customers this way? I was not disrespectful, I didn't curse at him, I simply asked for the refund he promised. When I called back after being hung up on, he let the voicemail answer. Find another repair company if you can. UPDATE: forgot to add that the owner contacted me about my review and proceeded to blame me for him losing business. Um, if you're concerned with business, how about providing good customer service in the 1st place instead of complaining when people leave you an honest review. read more

Our Maytag Neptune washer died a few days ago. Although plugged in, there was no power. After checking the main breaker, I realized that there was a major problem. I contacted Appliance Repair Clinic, explained the problem and Alex came by the next day. He was scheduled to arrive between 11-12, but arrived early! How great is that? Usually, I'm given a 4 hour window, which wastes my day and the repair person still shows up late. I was pleasantly surprised. Alex diagnosed the problem - a burnt control board. When the new board came in, he promptly returned and replaced the board. He was very efficient, explained the problem, showed me what he was doing and very courteous and friendly. Although the control board was pricey (I checked around and prices were all competitive), but it was worth, just for the fact that Alex was extremely helpful. I would definitely call on him again, for any appliance repairs. read more

I found Mark through Yelp and couldn't have been happier with the service he gave me. Actually, one of the parts I needed has to be back-ordered but he was right on top of it and I have no doubt I will get it asap. The other part he had on his truck, he installed it and the price was fine. He was a great find as good repairmen are very hard to come by. by the way, I don't live near Poway and he arrived on time etc etc etc I truly cannot rave enough read more