When I went for a simple routine oil change, I so enjoyed coming to Litchfield Automotive Repair…read more As they completed the inspection of my vehicle, they noticed that my serpentine belt was starting to crack and gave me the option of either changing it now or coming back in at a later time. As I waited in their lobby, the oil and the belt were replaced in just over two hours. The money I paid was well worth it, as I felt satisfied and secure in my vehicle after it left the shop. While waiting in the reception area, I overheard the owners speaking with another customer. They offered to assist the other customer when they didn't have to. They were willing to go above and beyond on their own time to help the community. When you come here, you're not just a customer or a number; you become Family, and I like to see that.

I came here because yelp and GOOGLE stated that this where people came for emissions testing for…read moretheir vehicles. Thats is NOT true. Also, you have to actually approach someone at their respective office/s in order to get some help/assistance at the store. No warm welcome or greeting from any of the staff inside the shop, just blank and unwelcoming stares. Thank you to the gentleman who got me the address for the correct place for me to go to for my vehicle's need for services.

We just moved back to Phoenix and needed to have our the oil changed in our Honda CR-V. We chose…read moreSun Devil Auto because of their high Yelp ratings and good experiences at store near 7th Street and Bethany Home when we lived close by. My wife brought the car in Wednesday at 2PM. The oil was changed and my wife was Happy. Friday evening we were in the carpool lane heading into Phoenix when we heard a loud bang and continuous scraping noise. My gauges were fine, no smoke, no significant change in the ability to steer the car so I exited the freeway and pulled into the first safe place to stop. I called Sun Devil Auto and left a message (it was shortly after 6PM and they were closed). That phone call was not returned. We got a tow truck and paid for them to tow our vehicle to Sun Devil Auto. As of this writing, we haven't been reimbursed for the cost of the tow. I submitted the requested receipt on Saturday. Sun Devil called Saturday morning because our car was in their lot and they had our keys. I explained what happened. To their credit, there was no pushback and they agreed to do the repair. We were notified at 3:30 yesterday that the car was done. We were watching a movie at Harkins which didn't get out of until 30 minutes after they closed so I said we'd use our other set of keys to pick up the car and get the keys Monday. Bottom line - Exceptionally bad experience with the oil change, promising response (the jury is still out since we haven't been reimbursed for the tow) September 11- Update. When I picked up my keys on Monday Jacob promised to call when the towing reimbursement is approved. No phone call yet.

RIP OFF. Brought my 2017 jeep compass here seeking electrical diagnosis and repair (since they…read moreadvertise that they specialize in it). The problem I have is very common issue with jeep compasses: parasitic electrical draw (electronics not turning off when they should). I told sun devil employees that I'm bringing it to them because I'm tired of replacing batteries and want to get to the root of the issue, and they assured me they would fix it. Lo and behold, they call me and tell me the battery is the issue, it's not holding the charge. I told them the battery is like that due to the parasitic draw and if they just replace the battery it's just going to kill another battery. Their response was "well we warranty our work so just bring it back". So here I am, battery is dead again (5th battery btw) and I had to get my car towed to sun devil this morning. They have had my car for several hours now and I called to ask them if they are going to file a claim with my warranty company so that I can have a rental car in order to be able to go to work. Louie or however you spell his name had an attitude and treated me like I was unreasonable to ask if they're going to keep it overnight that they file a claim today so that I can have transportation, seems reasonable to me ESPECIALLY since it's coming back a mere few months later for the same exact issue! And ESPECIALLY since I tried to tell them replacing the battery will not fix the issue. He said something along the lines the lines of "well we haven't looked at it yet and things take time" seems to me like 6 hours is plenty of time to verify that the battery is dead. His response was to pick my car if I don't want them to look at it. I repeatedly asked him if he could at least give me an estimate of when they would be able to file the claim and he just kept saying he didn't know maybe tomorrow. Horrible service and ethics. These people do shoddy work, get people to buy parts and get you in and out, and claim if the customer has any issues they will fix it under warranty. What they don't tell you is they will put your warranty work on the back burner while they do all the customer pay work first because they want the money in hand now, versus spending time to fix their mistakes.

Being new to the state and the I didn't have a repair shop in mind. I took a leap on faith and I…read morefound Wilhelm Automotive and read the many reviews. It was a good decision on my end to use them. Now I am a regular, the staff know me by name and face and we laugh like old friends. People complain about the amount the service fees are, but as my dearly departed mother used to say, when you pay peanuts you get monkeys. Gold Standard as far as I am concerned.

Update to my previous post about the Jeep I replaced the…read morecatalytic converter myself. I put new spark plugs in it just for the fun of it. I did not change the oil nor did I change the battery. I passed my emissions test at a minimum cost plus my labor.

Not sure if there's new ownership or managers. What ever the case may be the customer service has…read moregone downhill here. Now it's like they could give two you know what's. Unfortunately seems like most places are like that now guess this is just another place. Just shop the best deal cause it definitely isn't here and with the service going downhill time to look elsewhere

I had an appointment they never called with findings so I called they stated they "looked" at it…read morebut didn't know. Called again they stated an appointment only guarantees them to "look" at it. So next day mid afternoon they looked at it again and found problem now they had to order parts . Next day they got parts, completed work called stated car was ready. At pick up they gave me a receipt as I looked over receipt it showed water pump was replaced. So I questioned why that was replaced without telling me, they stated they broke the part and it was replaced without charge. They didn't plan on even telling me they broke it. Very shady company! I felt like because I am a female I was disrespected and taken advantage of. I would NOT recommend this place especially if you want things done "with an appointment". Appointments mean nothing to them. Don't trust them!

I came across Pablo because he was the most recommended and highly spoken of mobile mechanic on…read moreNext Door. A mechanic needs to be trustworthy, communicative, and very good at his job - the family's safety literally rides on it. Before I saw the glowing recommendations for Pablo I had gotten the numbers of a few other mechanics but was disappointed at every turn. When I got Pablo's number, to my delight he very quickly returned my text and we arranged for him to come out and do a thorough inspection our family car. Why 'delight'? Because 4 other mechanics I had contacted either never replied or just stopped texting in the middle of a conversation or didn't speak English. Like, seriously??! These other mechanics never apologized for stopping a chat in the middle, or just said "sorry was at a job" and then never talked again. They didn't seem to care at all. I don't know if other mechanics are sitting on a high horse due to their demand or have such atrocious communication skills for other reasons. But I'm super happy that Pablo actually cares and has the necessary communication skills to make this a smooth experience. So anyway, Pablo and I arranged for a day and time for him to come out to us, gave a quote for cost and then *GASP!* he actually did what he said he would do. He came out at the time arranged and he did a very thorough job including taking photos (!) of everything. This wasn't a "I'm the pro, you just shut up and pay me" kind of thing - he explained everything in detail. Most thorough inspection I've ever had and he did it at my garage. The convenience of that can't be overstated. He charged exactly the amount he said he would, no BS surprise charges. He explained everything, never made us feel dumb for asking questions, and never tried to upsell thing. The overall experience was so excellent that since then I've hired Pablo to be our family's exclusive mechanic for everything: he's since installed 4 new brake rotors and breaks (perfect!), new fog lights, oil change, brake fluid flush, new battery, and a bunch of other things I don't remember. The car is now in the best possible condition and the cost was less than a 3rd of what BMW Service wanted to charge - and I didn't have to drive to a service center on the other side of town. Pablo came to us. He uses advanced diagnostic tools and in combination with his vast experience he can do just about everything imaginable, from fixing and upgrading anything, complete overhauls, to clearing out those annoying codes. He just does it all and that's really awesome. I'll continue to put my family's safety in his hands because I'm so pleased with his work, thoroughness and communication that I'm not interested in dealing with any other mobile mechanic.

Juan is a knowledgeable mechanic that is fair with pricing and very very attention to detail…read morecleaning everything he removed. He went above and beyond to get my vehicle up and running and if you need a mobile mechanic Juan is your option. 5 star communication and I will definitely be using his services again.

I had a great experience with this mobile mechanic. He came out to me and replaced my A/C…read morecompressor, and the whole process was smooth from start to finish. He was on time, professional, and clearly knew what he was doing. He explained everything in a way that made sense, didn't try to upsell anything unnecessary, and made sure the job was done right. My A/C is now blowing cold again like it should, and the car is running perfectly. You can tell he takes pride in his work and cares about doing a quality job. On top of that, the convenience of him coming to me saved a lot of time and hassle. I'd definitely recommend him to anyone looking for reliable and honest mobile mechanic work.

I am giving two stars because of the only positives: they scheduled my inspection within a few days…read moreof calling and Justin, the technician that arrived, was very nice. However, I am very disappointed with the level of expertise and outcome of the visit. My 2014 Jeep compass has had the check engine light on for a week, steering locked up last week, and has had delayed clicking start. Justin arrived, I gave him the full history of my vehicle (no problems for 10 years) and the issues occurring the last month or so which prompted the call. He started running tests, even drove the car around to see if he could replicate what I had been experiencing. About 30 minutes into the visit he said he couldn't replicate any of the issues; that's okay, as I mentioned it only happened about 50% of the time. But he sat in my car another 20-30 minutes or so, told me he had to call his boss because he was completely stumped. Not really what you want to hear, but even I started making suggestions of what it could be so he could at least do something for me. At the end of the visit he basically just said "sorry I have no idea what's wrong, maybe replace your battery?"... the only thing he found was a sensor on my engine needed replacement, but it's totally unrelated to the other issues. I ended up having to pay $150 for literally no better idea what's wrong with my car and not feeling any safer to drive it. It was a huge waste of my time and now I'm out $150, and I still had to take it to another shop that already figured out the problem not even 24 hours later. Save yourself some money and go to a real auto shop. I understand that some technicians may be learning or lack the knowledge to dive deeper, but someone should be going with them to assist so your customers aren't left feeling robbed and confused.

Excellent service from top to bottom. Gunner my new best friend and he don't even know it. Went on…read morea special hunt for a set of tires for some aftermarket rims. He helped me no problem and got the job done excellently. Chris maybe the only technician allowed to mount rims and/or rotate my tires on my car. I'm apart of the family now.

Everything went well. From the time I called -Gunner was kind & informative with my questions and…read moreconcerns. I came in and my tire issue was fixed , fast and efficient was the service . Great place to get your tires replaced / fixed . Thank goodness I can get back on the road fast. Thanks team

Wow, great job Wayne. You made it worth the 400 mile round trip for not just a great deal, but more…read moreimportantly the fantastic Customer Service. I know I am going to love my new Ranger Raptor. Thank you Wayne. Kevin

Worked with Wayne over the phone on a new Ford F150 Raptor, a few text messages and I picked it up…read moreearly that afternoon. 5 star experience all the way. Love how they work with you over the phone to save everyone time and money, many other dealers have yet to learn this.