Everything about my experience with Norman Bros was great. I got a quote quickly and was able to…read moreget an appointment for a transmission drain and fill. I showed up to the appointment on time, and they immediately started work on my vehicle. Raymond was really friendly and easy to talk to. He asked if I wanted to take care of an oil change while I was there, and -- since I was due -- I agreed. My vehicle was actually ready a little faster than quoted, which is always great, and not only that, but my price was actually under the quote! I didn't feel ripped off nor did I feel talked down to (an issue I've run into elsewhere as a woman, unfortunately). This shop is a bit of a drive for me, but the quality service and transparent pricing makes it worth the trip.

I used Yelp Assistant to find this place, which was so helpful because I wanted somewhere that…read morecould fix my brake pads for a good price and were trustworthy. All the other places were super expensive and when I messaged this spot, they answered right away and gave their prices and were very honest, which is something I was looking for. When I got there, I dropped off my car and it was super easy. You just have to fill out the sheet and he was even kind enough to also add on the oil change that I wanted even though they were pretty busy. It took just a few hours and I came back to pick it up and the cost was so much better than if I went anywhere else just to do one of those things. I will definitely be back. This will probably be my go to spot for forgetting my car fixed!

Scam shop, I took my car in and they overcharged me for things that they didn't service, and…read morecontradicted a bunch of claims they made before "working" on my car. They did no real work and kept my car for 3 days, told me I needed to pay 1000+$ in order to get my car back. And to just let them do the mundane tasks, so I took myself to a different shop. I would not recommend this place as they are scammers. If I could rate this place 0 stars I would.

Don't go. Price gauging 100%. An hour of diagnostics is $150. When they didn't "find" the problem…read morein an hour he wanted to charge me an additional $750 to keep looking. $900 total to possibly NOT find the problem. No credit if the problem was found, did not give me any other option. In fact said "what do you want to do". Will never bring any vehicle here. 1 star for the cute dog.

We love shop. They are honest, friendly and reliable. We had trouble with another shop in town and…read morethey were able to fix the issue, quickly, and reasonably priced. Between an oil change and some other part replacements, they have gotten the job done wonderfully for us. Five stars, all day long.

I went in because my AC was not getting cold. They said it would be $300 to flush and add new…read moreFreon. Then they'd see if any repairs need to be made. They called and told me that I needed a replacement evaporator coil and that was behind the dashboard and that would be $2000. I was hesitant and really needed help from family if I was going to pay that. We agreed to it, because, Florida gets hot. Believe me I get it, but I have to question going in there for the first time and this happens. I've been screwed over too many times with my cars to trust anyone. While I do appreciate that they were that thorough if that really needed to be done, and now I have a working AC. There's scratches on my stereo/GPS screen that I know were not there before I took it in. That could however be bad memory but I know I didn't do it.

I came to them to install a Magnaflow X pipe/muffler on my Camaro SS. I didn't have an appointment…read morebut they got it up and installed fairly quickly and the exhaust welds are nicely done. For years I went to a different muffler shop for all my exhaust needs but they've gotten so popular that their quality of work has gotten shady. I've found my new exhaust shop.

I created an account just to write a review on how trash this place is. I went in, not knowing what…read moreI wanted, but knowing I wanted my car to sound better, they first offered me a nice muffler for $400 coming out to 450 for everything and once I paid they asked me hey we have this other muffler that's pretty good and it's about the same price and would sound better. So I went along with it 450 down the drain and it sounded like trash so I went back and spent another 150. Switching some of the parts up to make it sound different. And they put a resonator that rings in my car so I've had a ringing sound for the last year. I've been driving around. I went to one other shop and they charged me $200 and it's never sounded better. $800 in total and 600 of it was wasted on this absolute dumpster fire of a shop. DO NOT GO HERE!! i would give it -5 stars if i could. just a bunch of scammers who wanna make an extra buck.

Requested brakes replaced and rotors replaced on 2004 Toyota Rav 4 . Assumed they needed done…read morebecause our records show last time front brakes were replaced was in 2011 and rear in 2013 and since then 130thousand miles driven. At the end of the day we paid 174 for a complete brake flush and were told we still had 50 percent pads left front and back and only one pair of rotors would need replaced if brakes were to be done at a later time. Very honest and good quality repair. Left shop with brakes engaging much better now with fluid exchange. Highly recommend and we will be using this business in the future for both our Toyota vehicles

So incredible, highly recommend! Showed up last minute without an appointment for a small fix,…read moreLance was able to squeeze me in and was so friendly and informative throughout the process. Excellent communication and speedy service. Couldn't recommend enough.

I struggled with writing this review due to everyone being so nice here but, it is best for…read moreeveryone to read and make their own judgement. My truck was driving loose so I figured the tie rods needed to be replaced. I called up on a Monday, they said they were busy but, to bring my truck in on Tuesday and they would be able to finish the work on Tuesday afternoon. Tuesday afternoon , and no call. I didn't worry too much about it because they were slammed with cars. I received a call on Wednesday stating that the tie rods did need replacing and I have a defective tire that was "out of round". No problem, I informed them to go ahead and fix it. They told me it would be finished Thursday afternoon. Thursday mid day comes around and now I receive another call stating that I need to replace the hubs/bearings on both tires and my estimate climbed from under $700 originally to $1,600. (Now, the crazy part is... that I have to drive by the shop everyday / multiple times and my truck never moved an inch! I can tell you , they never looked at it!!!) I informed them that I would come and pick up my truck due to this and take it to a master mechanic for another opinion. My new mechanic called me up and informed me that it only needed tie rods and my tire was not defective and my hubs/bearings were in great shape. I called up and they were apologetic and couldn't even justify why this happened. Unfortunately, I would not trust this business at all. Do your research and take your vehicle to someone who puts pride in their work and is trustworthy.

Don't trust these guys. They are nice and knowledgeable in their job, but they will take advantage…read moreof you. They did a good job of replacing my coil pack and spark plug issues. However, they put in foreign products that aren't healthy for a Honda. It's broken down twice since and they will charge you an absurd amount of money!

I called for an appointment and the same day took it in. Everyone was pleasant. They are easy to…read moretalk to. The quality of work was impeccable. Price was reasonable. So glad we found this place

I called this business looking for a place to have my truck serviced! I was told they do not…read moreservice Mercedes however the gentleman on the phone was so helpful, he gave me two references and even gave me details about both(obviously these were people he knew well) I called one of them and took my truck there and I'm very happy with the service. Thank you so much don't come across people willing to help often if there's no benefit to them, I really appreciate you taking the time to give me some Great referrals, I will recommend your business solely from that experience!

Sadly, a couple of months ago after hiring these young guys and leaving a glowing review for them…read moreafter they replaced my front brake pads and rotors because I had sought mechanic help for squealing brakes. Needless to say after they replaced said pads and rotors the brakes continued to squeal. They suggested it would go away "shortly after driving a bit", but if not, they'd return and "oil them". When the squealing continued "after a bit", I contacted them again and heard nothing back. I tried again and was told they'd been sick, but promised to stop by that evening. They never showed. I contacted them again, but did not receive the courtesy of a response. Now I question the money I paid that did not solve the problem and their lack of responsiveness or accountability for stopping my brakes from squealing and following through with what they promised to do to make it right. I no longer recommend these guys so please disregard my earlier glowing review!

From the owner: Welcome to S and J Automotive’s official Yelp Page! We’re a local Mobile Automotive Repair Team!…read moreWe’re licensed and insured, we’ve got 7 years of dealership experience and we’d love to help fulfill your your automotive needs!

I had a good overall experience here after a vehicle breakdown, which is never a fun time…read more I used AAA to have my high-mileage crossover SUV towed on a Friday night after the steering locked up and the vehicle wouldn't start. I suspected the alternator due to those and other issues. This RPM Automotive (owned by Pep Boys) was nearby and listed on the AAA site, so I went with it -- and had had an OK experience at this location many years ago. I called that Friday night and left a message explaining what had happened and what I'd noticed. The next morning (a Saturday morning), I got an automated text with a link to a site saying that someone had been assigned to begin servicing my vehicle. I still hadn't heard anything by that afternoon, so I gave the shop a call. The man who answered the phone told me that no one would be working on my vehicle until Monday, which I sort of understood but would have appreciated being told about. Monday rolled around, and before 8 AM, I got a text inviting me to go to a website and view my vehicle inspection report. I looked it over and saw that the alternator was listed as the issue and also observing that I had a caution light on my dashboard on (which I knew about but am glad to see was observed). However, a few things that I knew were minor existing issues with my vehicle weren't mentioned, and I'd have expected them to come up on any report. But again, they were minor. I didn't see any updates or receive a phone call for a couple hours, so I called the shop. Someone answered the phone and I explained I was looking to see if an update and quote were available for my vehicle. He put me on hold and another man picked up. That man asked why I was calling, I explained, and then he was silent for about 15 seconds. He then asked rather rudely if I had even brought my car in yet, to which I paused for a moment because I couldn't figure out how the response to "My car was diagnosed with an alternator issue there this morning, so I'm calling to find out when it'll be ready and what the cost estimate is" was "Well, is your car here?" And I'm always a bit concerned when someone who has my car doesn't know that they have my car, y'know? Anyway, he paused again and eventually told me that the inspection wasn't even done yet and that someone would call me. So I thanked him and hung up. About 45 minutes later, I got a call from a lovely woman who discussed the vehicle inspection findings, gave me the price, and told me my car would be ready that day. She proactively noted that I'd be getting a discount as a AAA member, too -- huge points to any business that gives the discounts they claim without you having to ask for it. I got a text three hours later that my vehicle was ready (earlier than expected, yay!) and went to pick it up a bit after that. The gentleman at the front desk was also friendly, and payment was quick and simple. The price wasn't cheap, but as someone who always researches the upper and lower ranges for automotive parts and labor, I found the cost to be smack dab in the middle of those two ends, which I was OK with. My vehicle is running without any of the major issues I encountered, I don't feel like I was lied to or take advantage of, and there was no attempt to add in unnecessary stuff. Outside of a few missed communication opportunities and one unpleasant phone call, things were nice, smooth, and fast, leaving me to have RPM Automotive on my list of shops I'll consider in the future.

3.5 no way. I am a fleet coordinator for a private school. I use RPM all the time and get the…read moreBEST customer service, great quality of work, and the prices are unmatched. Let me be clear, I don't work for neither did I get paid to write this review. Just seen a great business in my community not getting it's just due. If you don't believe me just stop in. Also, if you ask them what work is being done, they will take the time to explain. I even take my personal vehicles there.

I woke up to a completely flat tire. Took to Mavis they informed me it was the seal around the…read morefront tire chrome rim. Tire was still under warranty and Brandon took care of issue resealed tire at no cost. Thank you

I wasn't gonna post a review on Mavis on San Jose Blvd. I was gonna let it all go until today when…read moreI had a flat tire and couldn't get my lug nuts off my rim, they were practically welded on. I had to used a four-way tire iron and a piece of pipe for leverage to break them loose that's how tight they were and that's ridiculous. So let me tell you the whole story. The whole story is that I went in there to get tires on my truck and got home to find that they left one of my center cap off my vehicles rim and vowel stem cap, which was aftermarket nice chrome ones. I called them when I realized and they told me they would look for them and have a manager get back in touch with me. No one ever got back with me within the next week so I drove back up there to speak with the manager and of course he wasn't there and the employee at the front desk pretended to look around for my parts and then said that they could not find my parts and they would have a manager get back in touch with me tomorrow morning we he gets inn. No one ever got back in touch with me. I took it up on myself and bought my own center cap for $30 and put a valve stem cover on and just forgot about it until today when I had the flat tire and couldn't break the lug nuts loose and had to use a pipe to get them loose. This is the type of business these people do, they won't get back to the customers when they screwed her vehicles up nor did they do the job right the first time. I definitely do not and will not do business with them again, there are too many tire shops out there to have to put up with this crap!