I used Hobgood Mechanical during the recent sell of my house for a complete HVAC system check-up. I…read morewas a For Sale By Owner, and wanted to make sure I had checks & balances and that everything was in order for the sale. Scheduling my appointment was quick and easy; Destiny was absolutely wonderful and offered premier customer service! The technician arrived a little early for the appointment time which was great with my busy schedule that day. He was warm and friendly, and the check-up didn't take as long as I expected. After the check-up he walked me through and explained everything he checked and the condition of my HVAC unit, coils, and more. I felt comfortable that I chose the right company. During the closing of my house, the buyers continued to tell me they felt like there was something wrong with the a/c and wanted me to either replace the 5 year old unit, or reduce my selling price by $6,500 although the unit was cooling perfectly. To satisfy the buyers, Hobgood came out early again on a Saturday to check the unit with the buyers present; Robert at Hobgood inspected the HVAC again and told the buyers the unit was just fine. Later the following week, I received an invoice from the buyer's realtor for over $6,000 from Hobgood to replace the entire unit. The realtor told me that the coils, HVAC, and many other things needed to be replaced and the buyers wanted the that amount reduced off of the sales price or else they were going to cancel the contract. Confused by the entire situation, I called Hobgood and spoke with Destiny, who immediately called Robert to figure out what was really going on with my HVAC... Apparently, Robert told the buyers the HVAC system was just fine, then the buyers asked Robert to send them an invoice for the full price "Just incase" the complete HVAC system ever needed to be replaced. Then, the buyers sent that same invoice to me to demand a reduction of my sales price stating the unit had many problems. Upset, I immediately called the buyer's Realtor and told her what I learned from Hobgood and that I was not lowering my price one cent, I told her that they could cancel their contract if they wanted to because they were being so very shady in trying to get me to drop the price from day one. Needless to say, the buyers did cancel the contract since I refused to drop my sales price. My house did end up selling the very next month and the final buyers had absolutely no issues with the HVAC. Thanks to the honest business practices at Hobgood Mechanical, I ended up saving over $6,000 on the sale of my house. If you're looking for a company that is honest, has integrity, offers premier customer service, has competitive rates, and is conveniently located in Creedmoor, I highly recommend Hobgood to everyone! Thanks for everything Hobgood Mechanical!

Quick and prompt service. Clean/professional can't ask for better. Happy to have you!…read moreThank you

Great service , great techs, could not ask for more. They…read morehave worked on both my upstairs and down stairs units and could not be happier. They really care about their customers and doing good work. We could not have asked for better service

Very disappointed with Select Heating and Air of Creedmoor…read more I've had a maintenance contract with this company for almost 10 years and have even purchased two brand new HVAC units from them. During a recent preventative maintenance appointment, I discovered my main HVAC was covered in cobwebs, leaves and pine needles after the tech said the job was completed. When I asked about cleaning -- which is clearly stated in my contract -- the tech told me they only do that in the spring. The contract also says motors and bearings are greased each visit, but the tech said that's only done once a unit starts making noise. This made me dig into my maintenance plan even further and I learned that my mini split hasn't been serviced in years, even though I've been charged annually. I've stopped by the office four times in the past week and requested a call from the owner, but he's never available and hasn't returned my calls even after the secretary said that he's been given the message on several occasions. . That hardly sounds like preventative maintenance and is a far cry from what's written in the contract. This experience shows a serious lack of honesty, follow-through, and customer care. If you're considering a maintenance plan with this company, confirm that the work is actually being done.

Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Never heard back after one return call. Business must be good to ignore first inquiries.read more

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Had Demarco as my technician today for my service. He arrived when expected. He was friendly,…read moreprofessional, and knowledgeable. I hope I get Marco next time, although I have to admit I've never had a bad experience with their techs.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS

I received BP's information from someone I've worked with over the years as our home hvac decided…read moreit did not like power anymore. Brad was out first thing in the morning after we spoke and was beyond helpful. I am in the industry (Though not a licensed repair technician) and my initial troubleshooting was right on track (per Brad) but he found the actual issue pretty quickly, all while explaining some of the nuances here in NC to me and things that are different than back home (tips to keep things running smooth and lower house humidity.) - the issue turned out to be a pretty simple one, and the price for the service call was VERY reasonable. Being in the industry (on the commercial side) I've seen some things and BP's pricing was more than fair. Would absolutely call again if and when I have the need.

I had an emergency and not only did these guys come out on a Sunday night they had things figured…read moreout and fixed within hours. Their lead service technician is very knowledgeable and precise in diagnosis. I could tell you that if anyone has a problem with this company there must be a good reason, they are spot on. There are many companies I would not trust in my home, but these guys are honest and really have a good knowledge base of this business. Very happy with my choice and will continue to deal with them in the future. So happy I finally found someone I could trust.

I have Ring video footage of Trevor throwing his discarded cigarette butt on my front porch as he…read morewalks up to my house, immediately disrespectful before even meeting me. He then was dismissive of my concerns, lacked empathy, and criticized the way I had set up my HVAC system. He took a functioning HVAC system and altered the wires so that it would not turn off and on automatically based on a set temperature, was cold and unprofessional, and we asked him to leave when we realized he did not have the knowledge to fix our problem. Another HVAC technician from a different company came out an hour later, fixed what Trevor had wired incorrectly, and fixed the original problem.

Trevor is a true professional. Was able to diagnose my hvac main unit. Schedule the repair and…read morecompleted the job quickly without over charging

Best same day service I ever experienced! I called Chris and provided info on our Trane HVAC that…read morewas not heating. We needed to replace the Induced Draft Motor. Chris called me back within an hour with the cost. He said the part was in stock and he could repair our HVAC that afternoon---same day. I was like oh wow okay let's do this. Chris arrived on time and went straight to work. Within an hour, our home was back warm; no more chilly nights. Highly recommend Chris Vasquez at Affordable HVAC. 919.725.1854. Experience the difference of a knowledge professional and licensed HVAC pro who is honest and affordable. THANK YOU SO MUCH! A+++++++ Tonya (Wake Forest, NC)

From the owner: Trust Affordable HVAC LLC for Reliable Heating & Cooling Services…read more Ensure year-round comfort with expert service from Affordable HVAC LLC. We offer comprehensive diagnostics for residential systems at just $65. Looking for peace of mind and long-term savings? Our **HVAC maintenance plans** start at $150 per year, per system, and include: * Up to 2(1”)air filters * Seasonal system checks— cooling in spring/summer, heating in fall/winter * Improved efficiency and reduced risk of unexpected breakdowns Contact us today to schedule your service or learn more about our maintenance plans.

This company was so quick to respond. I was very impressed. I give them 5 stars for customer…read moreservice.

I lost cooling last night & called Jays early this morning. Dave came out promptly & had me all set…read morein no time. He answered all my questions & did a great job! So grateful for Jay's fast and courteous response :)

Had Greer's HVAC company look at my 2 furnaces, I had them put a new humidifier on my downstair…read morefurnace which we use about 90% of the time. I also had Dave look at my upstairs attic furnace and they fixed the shoddy work that my home warranty company performed 1 year earlier. Come spring I had Dave come out and look at my AC units which the was the oldest unit and was not keeping it at the low temperature we wanted. He looked at it and had to add 2 lbs. to the unit and said it had a slow leak in it, but it did not need replacement just yet, maybe in about 2 or 3 years. Dave was on time and fixed everything that needed to be fix and explained the health of both furnaces and AC units. Good work and trust in a company is hard to come by.

Greer's is an outstanding HVAC company. Love that it is a family-owned business and when you call…read moreyou get Kim Greer on the phone. They are super helpful and provide fast solutions (including one time talking us through something over the phone so we were able to resolve an AC problem without a service call). When they replaced our 36 year old HVAC system a few years ago, we signed up for their Comfort Club for the seasonal tune ups and priority appointments. We woke up this morning and discovered that our heat was not working - they were at our house fixing it within a couple of hours. So impressed with the fast service!