Rude staff When I tried to buy a chain the lady looked me up and down and said "Are you sure you…read morecan afford this it's expensive you know"

Excellent jeweler! I have had many pieces of jewelry repaired here. They are friendly, helpful, and…read morefair. I stopped there recently to have a bracelet fixed and he repaired it on the spot in 2 seconds and didn't even charge me! I totally trust this place!

Everyone there is very kind, helpful and talented. Travis and crew are happy to do small repairs…read moreor more complicated ones, as well as help with designing. And Max, the emotional support doodle is always there to keep you company while you wait.

The old story updated. Brought my watch for repair of a loose dial. They fixed that, but the week…read moreafterward, the watch minute and hour hands froze up a couple times. I returned the watch and they observed the watch for a few days and the problem did not occur, so the watch was returned to me without anything done. The watch hands froze up again twice this week and again I returned to the Southampton store for the same problem. The store people told me they were going to watch the watch to see if there was a problem. I have photos of the frozen watch hands but that was not enough to convince them! Then they said they would send it out again and get me an estimate for the repair, at my cost!! I have always had this watch repaired at Southampton's London Jewelers without any quality issues, but at the time I sought out help from Corwin's, my "go to" place was closed. One star for Corwin for terrible customer service, and waste of my time over multiple trips there. They claim the intervention to fix the dial had nothing at all to do with the hands freezing the week after their repair man fiddled with the piece. I simply to not accept this failure to make things right and will never use nor recommend doing business with Corwin again. One hour later addendum: Corwin messaged me to let me know that my initial payment of $85 is going to be refunded to me. Note that I was repeatedly clear about the watch intermittently stopped and gets going when I reset the hands. At no time did Corwin tell me that they would pay for the added repair costs. I did get quite angry with the staff due to the frustration over how my concerns were addressed, and I apologize. Update: Corwin's did refund me and I put up with the watch that continued to repeatedly stop. I brought it today September 25, 2025, into Southampton's London Jewelers for that same problem. Their expert took it and opened it up immediately and said the problem was probably from a loose battery not being secured properly by a plate. He explained that he observed the battery to be loose when it was supposed to be held snugly in place. He said the battery was fine and that there was no need to send it out for repair. Not only did I appreciate the friendly and helpful London Jewelers staff, the location has incredibly delicious quality chocolate cookies and other treats (free) while you wait. Finally, the watch was returned to my wrist with the time reset and I was wished well and WAS NOT CHARGED. Now that is perfect customer service! Unfortunately that initial trip to Corwin's long ago, was on a day London Jewelers, my usual go-to-place, was closed.

Amazing and trustworthy. Brought my diamond ring in to be sized and it was discovered that the…read morewhole setting was not looking good. I was shown through a loop by the owner who reset it and it came out beautiful. He was also honest about the fact that by sizing it, it would lose its integrity. They also appraised my ring. Will go there for all my jewelry needs going forward.

I am so grateful I found this jewelry store. Rich and Liliana have been amazing and their work is…read morejust as amazing. I had my husband's wedding band Rhodium dipped and his band looks brand new. I had my engagement ring checked and found out I had a prong missing and my other prongs had to be replaced Rich did a beautiful job!! I wanted to upgrade my wedding band and Liliana had a great idea to use my original wedding band diamonds and just add to that in a new ring which is being made now. I really appreciate there honesty and the beautiful work that they do and I would recommend them to anybody.

Outstanding customer service! I purchased a unique bracelet from this boutique earlier this Summer…read morewhile traveling and unfortunately lost it on a beach not but a month later. While it wasn't a financially high value bracelet, it did have high sentimental value. After scouring the internet for a similar image of it-- I called Illusions to inquire if they still had it in stock and texted a photo to confirm, Liz (the owner) promptly confirmed and allowed me to repurchase over the phone. She mailed it out priority the next day. I wasn't expecting to ever see this bracelet again and thanks to the outstanding customer service at Illusions, I was able to. Highly recommend stopping in and shopping if you're ever in Sag!

Bought a ring that was a total of 72$ and it totally tarnished and left residue on my finger…read more Disappointed and feel ripped off. As you can see from the photos the color changed from gold to rusty. I purchased it about a three weeks ago and it is totally tarnished. I never wore it in the water. They should be more honest about their jewelry I'd expect this from forever 21 5$ jewelry but not a jewelry store. Photos below first is it now second is the residue and third is first when it was gold plated. Next time just use silver jewelry illusions. Cause marking your jewelry up for a sag harbor price was a HUGE ILLUSION. Disappointed.

A favorite ring of mine, a wraparound, broke into two pieces. I brought it to Kay Cameron and also…read morerequested resizing. I was stunned by the quality of the work--you can't see where the broken piece was reattached at all--and also by the very fair price and amazing speed to execute the repair. On top of all this, the store offers exceptional (and friendly!) customer service and is open every day except Sunday, unlike many other local stores. Very highly recommended!

When in need of a trustworthy jewelry store.. this is the one everyone should be using! I've had a…read morering of my deceased Mothers sitting in my jewelry box for a long time that was in need of sizing. I had such fear of leaving this sentimental piece of jewelry but finally did so at Kay Cameron! I picked up my ring today and am so delighted that I finally faced my fears and trusted Kay Cameron and the wonderful staff. (I should've done it years ago!) Trust them; they are awesome! Thank you Kay Cameron

I did alot of business with Gem Gallery in the back right side of the place. They ended up scamming…read moreme out of about $ 20,000. They sold me a fake diamond and overcharged by about 500% on everything else. I will never spend another dime on scam artist jewelry booths, take your money to a reputable jeweler.

Jewelry By Eliebooth #5 on the back wall of the exchange). She and her husband Barry are wonderful…read more She upgraded my wife's engagement ring and it's stunning! I traded in some old gold and $$$!!! Great deal. I brought my son in for an engagement ring and he also thought she was amazing. Highly recommend.

Went in to have a Cuban chain link clasp repaired they replaced the clasp and cleaned for me and it…read morelooked like it did when I first bought it ! lovely service and fast. Will definitely be back for all my future jewelry needs, thank you!

They were accommodating and fixed a piece of jewelry like we had bought it from there. Very…read moreprofessional good customer service.

I recently went in to get a new watch sized. It was quick , easy and the man who helped me was very…read morenice!

I recently brough a 14K white gold necklace to be repaired at Exotic Jewelry, and when we went to…read more pick it up and brought it home, the diamond pendant no longer fit on the chain which I found strange. So we brough it back and the man made the link larger so it would fit. But something wasn't right. It felt strange and flat and my necklace was not like that. When I took it to another jeweler they said it is not a 14K white gold necklace--it was replaced with a cheap silver chain which was now turning black! I am extremely upset and feel like I was robbed. I would never trust this man.