Their team responded very quickly and with a fair price to get rid of our downed tree. They…read morefinished very quickly and the area was cleaned up of all tree debris. Nice job!

Yin and his crew did a fantastic job removing some trees and installing an irrigation system…read more Looking forward to doing more projects with in the future

The work ends up fine, if you stay on them about it. We…read morehired LIT earlier this year to redo our backyard, build a short retaining wall, and lay new sod. We chose them because their bid came in about 30% cheaper than another company. Verbally, I said to redo the whole irrigation system, which wasn't on the bid. Adding that later raised the final price by a couple thousand dollars and I can own that, should have read it more closely...a sign of things to come. There was no drawing, no pre-work visit to discuss specifics, nothing to approve. They showed up on day one and went straight to work, great, but no communication. The wall was starting to be built in the wrong spot. Each day, I had to make it my responsibility to come out and chat about the day's work, what to expect, and how long they'd plan to be there. There was no project management at all from their side. By the end of week 1, I was losing sleep over the project, sprinkler heads were uneven, there was no indication of the appearance of the final product. The owner came by that Monday to work it out with all of us. In the end, the work looked good but it was tough sledding to get to that point. After they left, I had to clean, by hand, the backside of the short wall they had installed. They left behind concrete, roots, and rock, which looked like a garbage pile. I pulled out handful after handful, sifted it, and replaced the clean rock to make it look intentional. The sprinklers they installed were aimed incorrectly and a small triangle of sod died. They are coming out later this month to correct it. What I'm seeing now is holes, low spots, ditches forming in front of the sprinkler heads. Showing the soil underneath was put down in a sub-par manner. Mowing the lawn reminds me of how much I dislike how it all turned out. The owner said it straight to me that he knew "we'd be picky" because he saw the work my wife and I had done, ourselves, at our house. He said it looked professional. Appreciate that, thanks. Their work was not. Our neighbor (who does landscape work for a living) told us that my wife and I would have done a better job. In the end, I agreed. I did not enjoy my time working with Larry. Michelle, at the office, has been great and I appreciate her help through our project.

Almost 10 k to repair an existing system. Over priced. They charged me 5500 dollars for one day of…read morework with two employees...

Last year, I called up Bridgetown to get a quote to replace some of my windows. Frank came out to…read moreassess and develop a quote. Realizing I wanted to replace all the windows and patio doors, I delayed a year and contacted Frank when I was ready. First of all, Frank is a joy to work with. He was always communicative, prompt and friendly. He offered for us to come out to the showroom and see the windows and doors in person. I went with the Milgard Trinsic Windows and Doors. Second, the install team was excellent. Every day, they arrived on time and hit the ground running. Having a number of contractors for projects over the past 5 years, this team has been the best. I moved out of the house during the project, but I stopped by daily and everything was always cleaned up and in order. Third, I really appreciated the effort and thoroughness on the last day of cleaning the exterior and especially the interior of the house. The team takes great pride in their work and you can tell that is 100% employee owned. If I had to say there was a down side, its you may be in for a wait when placing your order because their work is in high demand (the first year quote, I would have had to wait 4-5 months). Finally, the windows and doors are beautiful. What a difference this made in regards to temperature, sound, and clarity. Not to mention, the ease at using the doors and the contemporary narrow frame modernized our home. We could not be happier.

I had 3 windows replaced. Installation took one day and I thought it was quick. There was minimal…read moredisruption in the house, and the window areas were tented off to restrict any mess to those areas. The installers answered my questions and explained everything. One of them was damaged(I wouldn't have noticed). They installed it, ordered another window, and replaced the damaged one when the new one arrived at no charge to me. I love the windows. They are energy efficient and let in so much light!

Great company to work with and great install. Saving money and no hassles. Very professional.read more

Update following the company's response:…read more I want to clarify one point raised in the owner's reply so readers understand the concern accurately. Yes, I mentioned that I would prefer the panels be placed on the rear of the home if possible. That was simply an aesthetic preference and not a design requirement. I relied on the company's expertise to determine whether that placement would still allow the system to reasonably meet the goals discussed during the sales process. I also want to be clear that the system functioning is not the issue. We appear to agree that the equipment is producing energy as designed. The production numbers themselves have never been what I questioned. The concern I raised relates to how the system size and expectations were presented during the sales process. When we explored going solar, the conversations centered around offsetting most or all of our electric bill, which was the primary reason we decided to move forward with a $20,000 installation. If it had been clearly communicated that the system was intended to be a smaller "starter system" that would only offset a portion of our electricity usage, we likely would have approached the decision differently or waited until we had a longer utility history available. Another important point is that no written proposal or modeling documentation outlining the assumed household usage or projected offset was ever provided prior to signing. Because those design assumptions were never shared with us in writing, it has been difficult to understand how the system size was determined relative to our expected energy needs. As a result, we are now paying a monthly solar loan while still carrying a meaningful electric bill, which is not the outcome we understood or expected when making this investment. At this point, I have shared my experience and clarified the concerns raised. I do not intend to continue a public back-and-forth discussion on this review. My purpose in posting this update is simply to provide context so other homeowners researching solar know to request clear written modeling and offset assumptions before making a significant investment.