I'm so sad to leave a bad review. This was always one of our favorite places & we ordered here often, supporting them through Covid & always left a tip for take out. I placed a large order, gave my phone number & explained pick up would be either me or my husband, gave them both of our names. I wrote the order down for my husband so he would know what was ordered. He arrived to pick up the order & he was told it wasn't there. He gave them both our names, the phone number & the piece of paper with the order I had written down. After acting like he was bothering them, he was was told again there was no order but he could place a new order & it would be another 40 minute wait. He said he couldn't because our daughter had to go to work. I called & asked to talk to the manager. She said my husband gave the wrong name, wrong telephone number & the wrong order. I explained he gave them both of our names, they had one number wrong in my telephone number, not our fault & he handed the young lady the exact order because I had it all written down exactly how I ordered it. He actually gave the paper to to 2 different women who separately went back to the kitchen to look for the order. Both stating it was not there. The manager then told me my order was there & we could come get it. I explained, no we couldn't because he now was picking up fast food so our daughter could eat before going into work. I could tell she was stressed & I explained we were good customers & her response was...We get lots of big orders. She tried to put the blame on my husband several times. Then She said she personally went in the kitchen to look for the order, found it, but my husband just left without waiting for her to return. NO, he left after 2 people told him it wasn't there & he could place a new order and he explained he couldn't wait another 40 minutes for it. She was rude to me & my husband said they were rude to him. The call ended with her telling me...well I don't know what to tell you, the food is here if you want to come back. Maybe apologize, be considerate & not accuse the customer of being the problem in this case. We didn't yell or make false accusations. Mistakes happen, but don't try to make good customers feel like it was their fault. You were busy & didn't want anyone to inconvenience you. And that's exactly how we were treated, like an inconvenience! The owner is such a nice man. I'm sure he would've been embarrassed. read more

Sauce is to die for! We come in and get quarts of sauce every couple of months. The owner is always there and gives us a cannoli or two, I would definitely recommend this place! read more

I have been coming here for years the homemade pasta sauce is absolutely amazing, I highly recommend! The service is always incredible, the servers and hostesses are friendly as soon as you walk in the door! The Chicken Parm is my husbands all time favorite and I can never stray away from the lasagna. The environment of the restaurant is incredible, family owned and the BEST Italian food in town by a long shot! read more

This place is the best in town. The restaurant is very family-friendly. I usually order the Chicken Parmesan and it never disappoints. I also love the workers here because they are so friendly. Rylee is the best server and I highly recommend her. read more

This place has the most amazing food! The homemade sauce is to die for and the service was great!! Even though it tends to get busy some nights, the waitress' and waiters are always busting their asses off trying to make sure everyone is satisfied with their visit. I don't know who this broad named "Carol" is, but she is mistaken. Thank you so much for always making my experience fantastic. This is one of the best family owned Italian restaurants I have ever been to! read more

Love Zappitelli's! The staff was great and the portions were HUGE! They have great weekend specials, highly recommend the eggplant rollatini! My friend got the chicken piccata and it was amazing as well! Will definitely be back for another great meal. read more

I brought my family in the other day and couldn't be happier with the portion sizes, atmosphere, and quality of food. Every time I come here I'm always greeted by an amazing hostess who quickly takes my name down and offers me a drink while I wait for a table with my family. I always get the chicken parm with their homemade gnocchi and love how tender the chicken is. I never have to worry about if I'll be hungry after dinner because I always leave with leftovers because of how large the portions are. The servers are genuine and down to earth and always make sure that my Dr. Pepper is filled to the brim! I will always be a fan of this family-style Italian Restaurant! read more

Zappitelli's is our go-to for an awesome & indulgent classic Italian dinner. Tonight we celebrated Fat Tuesday with some homemade pasta and sauce and always Chicken Parmesan. The kids meal is awesome and my son was so excited to go all day! Great family dinner night out! read more

Good food, extremely friendly service. No, it's not Chef Battali, but it's better than the rest of the places in town. read more

Zappitelli's Pizza - Spaghetti and meatballs! - Pizza Near Me - Mentor, Ohio

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Simply the BEST, IMHO. This is definitely AUTHENTIC traditional Italian food, and just SMELLING that amazing sauce upon entering will whet your taste buds! Their meatballs are superb, as well as their homemade pastas. (Usually order the gnocchi or spaghetti.) We also LOVE the meatball pizza--huge pieces of meatballs (usually halved), and browned to perfection. Of course I can't overlook the salad--maybe not a lot IN them (lettuce, a few black olives, and tomatoes), but the FRESH Mozzarella cheese (which they are very generous with, BTW) and homemade creamy Italian dressing steal the show--we usually order the to-go size when getting carry-out, because how could we NOT? Lol. Their Chicken Parmesan is fantastic as well, and all of the portions are HUGE--you can get at least two meals out of them, and at very affordable prices considering the amount of food you receive and the high quality. Oh, there are a few drawbacks--the place is rather small and can get congested at times (line can be out the door when people are craving great Italian food), and the decor is a bit gaudy. Also, when you call in an order it is extremely noisy at times and difficult to hear one another, but they seem to be working on that. Otherwise, I honestly can't say enough GOOD about the place--they have been in business for a very long time, and it's certainly no surprise as to why. (I would actually move in there if I could--just set up a pillow and blanket for me in one of the booths! Lol) read more

Very disappointed with an attempted dine in. My family and I stood in the doorway for over 10 minutes before even being offered a seat. Once finally seated we sat for another 10+ minutes without even being asked for a drink order. We got up and walked out with out even a comment from the staff. To bad too, the food is pretty good but not good enough to wait 20 minutes for nothing read more

Food: If you love a cheese-heavy pizza, this is for you. The white sauce needs some work so you may want to avoid that; I feel it needs some garlic and less parmesan. Crust is just okay; not thin, not thick, not too chewy or too crispy. Service: I give this ten stars out of five. I called in an order but received a different pizza, which would generally be okay for me but this pizza had olives and I freaking HATE olives and didn't want to pick out olives through 10lbs of molten cheese. So they said they'd make me a new pie. That's cool, but now I'm sitting and waiting for awhile. Meanwhile, the nice young lady working behind the counter gives me two bags of cookies and brownies or cake or something as well as the wrong pizza along with the new pizza even though I didn't complain about anything. Beyond impressed even though I didn't really want or need two bags of sweet and a pie for which I have no use. read more

They desperately need more people to work the front counter and deal with customer pickups. Add 15 minutes to whatever they tell you, just to wait at the counter and then wait for them to put together the salad if there's on with your meal. Food is very good, though. read more

It is as good as it gets. I haven't been there for a least year as we now live further away..but I always loved their sausage and mushroom pizza. Crust was perfect and the sausage was a special sweet italian..actually the only italian sausage I like. Well after a rough week, I could think of nothing better than treating myself to a pizza...and Zappitelli's came to mind. It did not disappoint. Just as good as I remember... Keep up the good work Zappitelli's read more

I love Zappitelli's. For a neighborhood homestyle Italian restaurant it is terrific. I've been many times, but this visit my companions and I had veal parmesan, cavatelli with meatballs and the veal + veal special which was a smaller portion of veal parmesan and three veal cannelloni. The veal cannelloni were amazing. Tender pasta stuffed with ground veal, ricotta cheese and spinach covered in mozzarella cheese and red sauce, it was really delicious The veal parmesan was tender and nicely fried with lots of cheese on top, just the way I like it. The cavatelli is always good. I've been dining here for years and was persuaded to write a review after reading some of the negative reviews. This is not high end dining, it is delicious comfort food in a small, family run, neighborhood place. The sauce is good, the service is good, mostly young teenagers who really work hard. This place is always busy and does a tremendous amount of take out as well. If you need take out, I highly recommend! The containers they use ensure that your food is still piping hot when you get home and the portions are so large that you are actually getting two or three meals for the price. A great value! read more

It's been a while since I have been here, actually years. My fiance and I went here yesterday for pizza. I do remember them having very good pizza. We got there right as they opened and ordered a pizza and 2 salads. Their homemade balsamic vinaigrette salad dressing is out of this world, and they do have it for sale. The pizza came out hot and fresh, and smelled soooo good! The taste was right one, the crust was perfectly cooked, I mean perfectly!! As I was finished, I overheard 2 older gentleman talking to who I presumed to be the owner about the garbanzo bean soup that is sometimes on the menu, and my interest was peaked. They did not have it on the menu, so when I inquired with the owner, he was telling me about it. I sounded so good as well. Just before checking out, the owner came out with 3 containers of the soup and gave 2 to the older gentleman and 1 to me, I thought that was awesome, it was all he had left and it meant a lot to me that he would do that. The soup, I ate later, and it was phenomenal!! We will definitely be going back more and this is now our pizza place of choice! It was so fresh and perfectly cooked. And the cannoli's and pastries are to die for! Please check it out, you won't be disappointed! read more

Good Italian food especially the sauce at decent price. Love this place. Our go to place for home Italian when out.

I love this restaurant. Their salad's come with a big mound of mozzarella cheese and the dressing is delish! The eggplant rollitini is absolutely to die for. It is only available on Friday and Saturday's. It is amazing!! Get there early as they've been known to run out of the eggplant. I highly recommend this place! read more

It's rare my boyfriend and I order food and don't keep what we don't eat for leftovers but in this case, there was no way we were keeping what we didn't eat. The reviews we saw on Yelp made us think "let's give them a try!" and I'm really wishing we didn't. We ordered a chicken parm sub, meatball sub, and a large pizza. The prices were higher than what we wanted but due to the raging reviews we thought it would be worth it. Wrong. The chicken parm sub wasn't terrible but wasn't good either. It tasted good at the time because I was starving but as I got towards the end of my half I was not impressed. Soggy bread, bland sauce... nothing to write home about. The meatball sub (which I didn't eat) looked good but based on the look on my boyfriend's face it wasn't very good. The bread looked very soggy which is never good. The pizza... ugh... The sauce was not good (too sweet and just so not good) and the crust was soggy and tasteless. Overall, what a disappointment... We won't be returning. read more

I have always been a huge fan of Zapitellis but the treatment I got today was uncalled for. I ordered a large thin crust pizza and an antipasto salad for delivery and they sent me a large thick pizza with spinach. I called back and they said that is what you ordered and I told them that was not the case. They said it would be an hour to get a replacement pizza and I said that was unacceptable because I had ordered over an hour before. They sent me a replacement pizza and it was wrong again. When I called back they said it was highly unusual for this to happen and blamed it on me again and refused to give a replacement unless I picked it up myself. I ordered delivery for a reason. I spent over $60 and gave the delivery driver a $15 tip and this is what I get. read more

Great service and the servings were eNORMous! We all had to doggy bag it. You could tell everything was made from scratch. Will definitely come here again next time in Cleveland! read more

Best pizza!!! Red sauce is amazing and everything on the menu is homemade. They also have soups daily that are delicious!

Ohhhh my gosh the BEST Italian food in the county! The portions are HUGE. There is enough for three dinners, and I am not exaggerating. They have raised the prices quite a bit, which was shocking when we went to eat, but still worth it because of the portion sizes. Just make sure you get something that reheats well. Their alfredo doesn't reheat well, which means you've spent over $15 for the few bites you can eat at the restaurant. The atmosphere is nice, I like the vintage decor. Getting into and out of the restaurant is kind of a pain when they're busy, as the whole front is filled with people waiting to be seated or trying to pay. But hey, the food is good, and you get a ton of it. read more

I thought I wasn't a big fan of Italian food until I tried Zapatelli's. Delicious manicotti, spaghetti sauce is tasty, great meatballs, amazing chicken picatta. I live in Cleveland Heights, near Little Italy, you'd think there'd be decent Italian, but I travel to Mentor for it. read more

Best Italian food on the East side. Portions are massive (enough for three). The pasta is made fresh, and you can tell. Everything here is wonderful. Waiting times for a table can be a little long, but absolutely worth it. The #1 spot for Italian food! read more

Completely disillusioned. It seems to me that if you are going to advertise a service convenience like delivery of food, that you might actually establish distance parameters for where you deliver - OR NOT. Checked the map, and my residence is 3.6 miles (approximately 10 minute drive time) away, and yet I was denied delivery service. Unbelievable since the initial order taker said they do deliver in my area. The boss - GEEZ, what else can you say about such poor business practice as having the customer hear the entire conversation about whether they deliver in my area. What? No hold button on your phones? So what is the standard? Flip a coin to see if you deliver there one day, but perhaps not the next. I should mention that because I have eaten inside the restaurant, and also received delivery service once before that the menu is excellent and the food preparation is commendable. However, if you are ill, or otherwise unable to pick up food from this establishment, you will be at the mercy of the coin toss. It's a horrible business practice to say the least. Really?? So, what is the policy on the delivery distance for your business - less than 4 miles? Less than a 10-minute drive time? What is it? I would like to know before I call again to try to boost your sales. Does anyone know what particular days are "heads" and which are "tails"? I would like to write them down. I'll also need to know if it's "heads" we deliver, and "tails" you don't. Alright - I'm off to put the identical review on Zappitelli's in Painesville. I called them too - they took my order too and then called back to say they won't deliver here. Less than 5.5 miles, and an 11 minute drive time. But somehow, when I originally gave my telephone number, my address information showed up on the computer. I wonder how that happened since they don't deliver here. Simple - it's because they have delivered here. Evidently, just using the same coin toss system on Sunday. Then, to instruct an employee to call the customer back to say "NO DELIVERY". When I asked why because I received delivery before - oh, and why is my address and phone number in your computer system? The employee was speechless, and could only say, "I don't know, my boss just said we don't deliver there" - Yes, they have the same telephone system as the other restaurant too - no hold buttons. The least a restaurant Manager could do if you are about to disappoint a customer is to make the call yourself. Why do I know this? I've been a restaurant manager, and I would never consider treating a paying customer this way. read more