Zara has gone down hill. It's not worth the hassle to shop here. Undeniably, their designs are cute, but the quality has surely gone down while prices remain the same. The stores are unorganized And understaffed The lines are crazy long with less than half of the registers open. Returns & pick-ups are a nightmare. Like several of the other reviewers said it's overall a horrible experience. 10/10 taking my business somewhere else. read more

There is a manager on training, name should be Kiana. She is super rude and not professional. I am a manager in retail and know perfectly how it works. I was in the wrong line for 30 mins and when got my turn asked for return and purchase. She said no and I explained what is going on with my kid.... And cant go in another line for mire 30 mins... and that plz honor me this time!!!! Ling short... all these years in retail, she was the worst choice Zara could choose, she took my purchase and after begging her said how many items? I said I dont know! She threw my bag and said i wont do it!!! I got really angry and she said she does not have time for me! After insisting on wanting to talk to another manager she left. Jessica came and I talked to her.. very understanding and professional. Sorry for being in the wrong line. But Kiana I will take your behavior to corporate. You are dangerous for a business. At the end I asked her name and she refused to tell it. I said if u did not do anything wrong why are u sacred? She laughed and said I am not afraid of anything , especially u!!! Oooh My God!? Really??? I wish I had her picture. This was today at 4:30 pm in valley fair mall Zara Thanks read more

Unfriendly staff in Westfield valley fair mall santa clara. Big store and lots of collection

Incompetence coupled with low quality overpriced stock. Bought a jacket, found out at home that they forgot to remove the anti-theft ink cartridge attached to the jacket. Had to drive back (1hr there and back) and get it off, they didn't seem sorry nor were willing to give any discount. Wearing that jacket the first time, the button falls off. So we return the jacket and they mess up the transaction and do not return the money. Need to chase them to get our money back. Waste of time and energy for overpriced china-made stock. Avoid. read more

I used to work at Zara a few years ago and I quit because of the rude customers to be honest. I have worked many places but never one where customers were as rude as every customer here. no, we did not work slowly on purpose. no, we do not enjoy having a long line. and NO, not every employee you see walking around is trained for the register!!!!!!! the team was amazing, I could never complain about them. because of rude people was the reason I left this job. read more

Unbelievable how waiting in line to pay takes 30 minutes. Plenty of staff walking around the store organizing items yet one person ringing out in the register. Managed very poorly, specially went asking to have someone else work register so the line goes faster. I'm pretty sure all of us in line have plenty of things to do rather than stand in line. read more

Horrible service and the manager. I wanted to buy the jacket and they had my size on the mannequin and refused to sell it to me. Manager was rude and have not even offered me any other alternatives. I am so upset, I was driving all the way to get it. I also work in retail and this is not the right way to run the store and business read more

I was pretty dissappointed...I usually really like their designs and selection...but what ruined it for me was the lack of service I got from its employees I work in customer service and retail as well, so even then I'm usually pretty relaxed and understanding...but this time was pretty ridiculous My mom and I went in on Tuesday, and it was my birthday...I was truly ready to get a few things and enjoy buying things...even better, we were the only ones in the men's section Tuesday afternoon... The employees didn't say hi once! Usually if it's busy or they're doing something, I'd understand...but we were obviously the only ones and we got glared at more than once, and not even a welcome..in fact, one employee walked around me, looked me up and down, didn't say excuse me or "how ya doin"...nothing! Like I didn't exist... And what's even worst, my poor mother got the same treatment... Needless to say...we left after a good 20 minutes...I was hoping that maybe the vibe would change and it never did...I left feeling judged and very uncomfortable...I don't know when I will go back to use my gift card...I might just look online :/ read more

If you have tons of time to spend, do it here. One register for each of three checkout areas. Sale is going on. 15 people in line/ 10-20 min per transaction. They aren't privy to open another register to offload. read more

WORST customer service, short staffed. One of the registers NEVER works and only two registers are open during the sale season!!! No respect for the customers who are tortured by waiting for hours in line! Managament should pay more attention and resolve this issue read more

Shitty management not willing to help the customer never buying here again They will not replace an item without receipt read more

Atrocious! next level horrible. I came in to process a return and the store is in shambles, nothing is organized at all so you can't even see any merchandise and many many customers waiting in line. Downstairs had a line of 1.5 hours. Escalators are broken. Upstairs had shorter lines so I waited there. I was coming to the front of the line and a person who worked there said no returns, only purchase. I explained to her my situation that I drove for an hour, foregoing dinner time thinking it would be more low key now as I am about to go on vacation and this is my last attempt to process $300 worth of returns here. She asked the front and said she will make an exception for me and the lady behind me (doing a return as well from southern Cal!). I was next and the manager - tall, purple shirt and refusing to listen to anything yelled around saying purchase line only. I tried to explain my situation and told him I already got an exception from his coworker and he just harshly dismissed me with "I'm a manager, no exceptions". I was at the front at that point so I tried to press the situation at the register. All of the girls at the register are embarrassed at the behavior of the manager and they are all saying they will process the return easily if the manager allows it. Meanwhile, he decides to give me 2 minutes of his time to repeatedly slam me with a clear no. I don't know at that point whether to drop the clothes that don't fit (oh yeah, change rooms have been closed for over a month!!) and forego the $300 refund or keep asking to get serviced and try to get something reasonable from this person. I've never raised my voice before at a person publicly but this guy is a tyrant and his staff were visibly embarrassed at the level of customer service this guy is setting for the store. I came back to take his information down (which he said he would give and then didn't?!?) and shoved the customer service number at me. Wow... what an experience. It makes sense why this store is at 1.5 stars here. How's that for my first yelp review. Buyer beware. This is a super hostile working environment for those who are employed and a terrible customer experience. read more

I was browsing in the kids area and saw this sales and I asked her "is there any sale going on now?" She said "no". Then I asked her "what about next week(Black Friday)?" She said "no" then whisper to her colleague in Chinese. Extremely impolite and unprofessional. read more

Zara - The white shirt sales has a Super rude attitude - Women's Clothing Near Me - Santa Clara, California

Recently this place has been a mess. And slightly under staffed. The fitting rooms have been overly crowded and the curtains barely go all the way.. even though the mirrors extend past it.. meaning you can see people outside of the dressing room just as much as they can see you. So in and out I go as fast as possible, whenever trying anything on. I've tried to ask multiple sales associates if they know about their jeans and if the materials shrink and they didn't have any clue. Not very helpful unfortunately. read more

Had to wait in line for 30 minutes and it wasn't even the holiday season. They have at least 3 registers in the store and tons of employees working. Absolutely no reason for anyone to be waiting at. all. I typically love Zara's clothing but this was a really terrible customer service experience read more

40 minute wait to check out in a Sunday afternoon? Ridiculous! Been waiting to pay 40 minutes. You really need to plan your employee roster better. Will not be back. read more

Love the clothing but I avoid shopping there because the customer service is terrible. I have never had an easy or quick trip there. They have one person on a register and the line will take an hour. The store is never clean and no one is helpful at all. They also do not enforce masks but have signs everywhere! read more

So many employees working throughout the store, but only two employees at the register!!!! Expect to wait in line 30-40 minutes It's ridiculous!! Makes no sense. I would love to meet the manager lol it's a joke!!!!!!! read more

oh boy these zara employees... especially here at valley fair, just look they want to die. this store is a complete mess. everything on the ground, employees just walking around not being helpful, one cash register open, and can't even tell who the manager is or even supervisor. step it up zara at valley fair! read more

The worst customer service experience from an international chain. The sales associate Lisa had a horrible attitude when attempting to return an item for the first time after an online purchase. She was not helpful and absolutely rude. I requested to speak to the manager and the manager, Jocelyn, was threatening and even worse than the sales associate. The appalling attitude has soured any desire to shop at Zara or simply recommend them to anyone. read more

This DMV seems to sell clothes as well. Great location if you like waiting a long time and testing the boundaries of your patience.

Although Zara is one of my favorite stores to shop. this particular Zara in Valleyfair it's a nightmare! it is managed horribly! the lines are out of control, if you need to return some thing you have to stay in the same line as purchasing for god knows how long!! if you need customer service or have a question forget it! Cause you won't find anyone to help you and if you finally find someone, they are not very knowledgeable. Yesterday, Saturday afternoon, my daughter and I, picked up a few items at the store to try. as we were walking by fitting room on first floor and there were 20 people waiting. As we got to the second floor, we noticed there were two additional fitting rooms which at that time they were occupied by three adults in one room and two more adult in the other! so we waited patiently for close to 45 min! After waiting for almost 45 minutes. A sales person showed up and told us these rooms are only for children! I asked her how come there are no signs to say that? I said they are adult people in there now! I asked her since we waited patiently for 45 minutes and also at that point the rooms were empty and there were no children waiting in line to use the room!!!! she said she will not let us use the rooms and she will go and get her manager! Another young girl showed up and she repeated the same thing I told here it was not our fault that no one was here to inform us and also no signs to say that. The manager said she cannot and will not let us use the rooms and at that point she stood in front of the empty fitting room to block us from going in. she preferred to keep those rooms empty, Even though there were no children waiting in line but we did wait for 45 minutes. We left our clothes and decided to leave but I asked her for her name? she said she will not provide me her name and if I tried to get her name, she will call the security and police to escort me out. I was shocked! Is this our world now! I think this young and unexperienced manager did not get a trainee on customer service and on being professional and kind at the same time and try to solve, defuse and make it less tense than to cause more chaos! Never going back to this particular store! read more

Sad to share that I agree with all the other one-star reviews. It's a shame, really, because Zara has fun outfits! Not the best quality, but it does the job for a quick hitter-fitter, at a reasonable price. I work close by, so I've tried to stop in on different days/times of the week, hoping it's less crowded, and it never makes a difference... the line is always ridiculously long. I'm talking about waiting 45 mins in line! I understand that COVID and low staffing has changed a lot of things for stores all over the world, but most other stores (at this point) in this same mall, are running WAY more efficiently. The staff are not attentive or helpful, you feel like a burden or bother to ask for help. And when you do ask for help, they are nit helpful lol. Ahhhh. Not having dressing rooms available is incredibly inconvenient, especially since the sizing at Zara is inconsistent (and the last thing you want to do, is come back to wait in another 45min line to return your purchase). Other Zara stores and almost all other stores in this same mall, have their dressing rooms open. There are safe ways to be cautious with COVID, and have dressing rooms open. I have been holding off on writing this review, in hopes that things would get better.. but it's been a year now. Pleaseeeeee make some changes, we WANT to enjoy this store read more

Staff here is so rude. Zero customer service. The only reason I shop here is to texture stuff that doesn't fit my baby from my online purchases. I would never shop at this company if their kids stuff wasn't so damn cute. And the fact that I'm paying $40 for a baby shirt you would think the employees would be just a tad bit nice. Sadly this is how it is at most places when shopping these days. read more

I went to return a Xmas present before the store closed in Bellevue, WA & they had a woman posted at the door denying entry to people. She stated that they were understaffed & had a long line & since it was close to closing, they weren't letting anyone else in the store. I told her I was traveling the next day & really needed to get the return done & according to the store hours they were still open. She didn't give a crap about me or my issues. She said I could take the return with me to Florida but wasn't sure if they had a store there. Thanks for nothing Zara!! And now you join the list of places where I will no longer spend my money. I hate places like this. read more

The lines here are like forever and the reason is short of staff. Isn't worlwide zara has enough money to hire more staff? Such a bad management... read more

BUYER BEWARE of Zara's pricing and return policies! I bought a size L top and wanted to return it - tags and all. The top was still being sold. I thought I had lost my receipt so and was told the policy was: exchange for different size / color without a receipt! I was looking for store credit. I exchanged for size M and later found my original receipt (size L). I took it in and the answer was NO - THAT RECEIPT YOU HAVE IS FOR THE SIZE L WHICH YOU NO LONGER HAVE! Zara could care less about their customers. Their motto is : love Zara or leave them. I will leave them. They have lines of customers waiting to pay and many cash registers remain closed - they don't care! This is no way to treat customers and they need to learn it. I, for one, am done with Zara, will take my business elsewhere, and will continue to voice my displeasure with this company every chance I get. read more

The worst zara location you could possibly visit. Wait time at the register is a minimum 30 minutes on a good day. Extremely poor management of staff around the store. Just save yourself the trouble and shop online and return purchases through mail. read more

The worst customer experience ever I was waiting in line for 40 minutes and I've been told returns are 1st floor and there was no sign of indicating returns are 1st floor I'm not speeding 1hr of my life waiting in a long stupid line. Who the fuck is running the store? Zara shouldn't exist after seeing other similar bad reviews it's ridiculous. I hate the fact all the cashiers act so friendly pretending they don't have horrible reviews yet seems like the have a pencil but their ass. I've been trying to return an item for a fucking week read more

There are 40 People Working here and 1 cashier!!!! I've been in line for 30 minutes now and the line is out the door. This is absolutely ridiculous! The worst customer service! read more

Fire the person in charge of the schedule and staffing! One person at the register while there are 10+ people in line. No need for people to be on the floor putting away go-backs. All hands on deck! read more

I like Zara designs but recently it looks like the fabric used in cloths are made of cheap material. So disappointing. The store is one of few stores in the area located inside Valley Fair. It is a two storey shop with entrance on both floors. The cashier and fitting rooms on the top floor are closed. So need to go to the first floor. The cashiers are extremely slow. It took me 20 minutes waiting in the line and to pay. They have kids shop on the second floor. read more

Love the clothes at Zara but so many times I go to check out and the lines are so long because they're short on cashiers. The cash registers are there but no one is working them. This has happened before Covid so that's not an excuse. I can't even tell you the number of times I've walked out of there with no clothes. It's not rocket science, hire more cashiers!!! read more

Horrendously long wait times. Always! They're consistently understaffed. I even go in the middle of the day on a weekday and lines are super long and the cashiers are painfully slow. When I ask why they don't have more people ringing, they always say "we're short today." Then hire more people! The store is also a giant mess, but at least that doesn't waste my time. read more

I love Zara's collection, especially kids(0-3 years). My son has been wearing mostly only Zara from the day he was born. I go there literally every week as I live across the mall. One thing I always notice is that they are always, always..understaffed! Be it holidays, weekends or any normal week day, the counters are always closed. They open, selectively, only one or two counters for all the sections(men, women, kids). The lines are always long. Customers do get impatient. I see a lot of sales people, just working at the back or walking around, never at the counters. They should definitely attend to this issue and open more counters and place/use their staff properly. Also, the inventory should be properly organized on the floor and at the back too. It feels like a dump storage whenever we walk near the fitting rooms and the elevator. Please please if you're understaffed, it's high time to rethink the hiring process. If you have enough staff, please place them near the counters, customers do want to pay and buy you see! read more

This store is seriously lacking leadership. I'm not sure what the managers of this store are doing but they are certainly not out on the floor where they need to be. If they were, they would notice the horrible customer service their employees provide. The lines are incredibly long and slow moving and are normally staffed with just one cashier at a time. Meanwhile, there are plenty of employees walking around putting clothes away trying to avoid any contact with the customers. AVOID THIS PLACE AND SHOP ONLINE. read more

zara has a huge mens section, a children section and womens section! all of those sections and they only have 1 register. i understand retail is trying there best. but without a question the cashiers should be the managers first priority. & if you need more hires then raise the wage. this store is locted in the best mall in the country. do better. read more

This store can sometimes be extremely unorganized and very uncomfortable to shop in. It can get pretty crowded and I many times just do a quick walkthrough give up and just go home and order online. I find ordering online much easier. read more

1 employee working the register, with the line going out the door. Where is the management? Do we really have to wait in line for over an hour to buy 1 thing? read more

2014 YELP 365 CHALLENGE - 350/365 Went to this Zara for the first time last night. Definitely is not the best Zara I have been in. After living in Los Angeles for awhile, I have been inside my fair share of Zara locations because nearly every single mall in LA has one. I heard they were opening a 2-story location in Westfield Valley Fair, so I decided to check it out. Especially because I knew they had a lot of stuff on sale post-Christmas. I entered through the bottom floor. Upon the front area, it looked somewhat promising. Unfortunately, it ended up not being as good as I was hoping. It was VERY disorganized and messy, and it was hard for me to distinguish what was on sale and what wasn't. There were clothes mixed up and not categorized correctly, and it was just depressing to look at. The store was also busy as many people were checking out the sale items. I liked how the bottom level felt spacious, almost to the point where some areas were very bare and looked like racks could have been placed there. I went upstairs and was overwhelmed with the line which backed up into the escalator. It wasn't as spacious upstairs and everything upstairs was messy and cluttered. I ended up finding a jacket randomly that wasn't where it was supposed to be, but fortunately was in my size. I ended up buying it. Got it on sale from $129.99 down to $99.99! Overall, not super impressed with this Zara. I've experienced better. read more