I would NOT recommend a store that falsely accuses you of stealing, then FOUR employees grab and chase you into the parking lot where YOU have to call the police for help!! Police find NOTHING and admit this is a pattern of behavior at ZARA...time to stop this behavior/pattern. Let those employees go...please! . read more

It's sad that due to all of the crime downtown Zara locked the side entrance and up stairs entrance. This location feels very sparse with service and assistance. There isn't anyone manning the fitting rooms, the upstairs check outs are empty, and it's like the life that Zara used to have is gone. It's sad to walk into a shop and have security in front. The downstairs cashiers often appear snooty and I would prefer a robot dressed in all black and sneakers. It always seems like an imposition to ask for assistance and looking things up via phone to check inventory is too much. I write a critique for a different Zara but meant to reflect this one. Clothing is cheap cheap cheap. Horrible quality and it's like a facsimile of something you actually pay money for at Nordstroms. It appears that the shop is empty ish these days. I can see why. read more

Hate this place. They run out of stock all the time and the employees are extremely unfriendly. I asked to see their latest "Ray of..." perfumes (Ray of Apple juice, Ray of Violet Blossom, Ray of Orchid, etc.). The cashier said they only carry basic perfumes. Then wouldn't you know it, there's a wall with "Ray of" perfumes a few feet behind me. I asked for the testers so I could sniff the scents, and she said "we don't have testers for those". This employee clearly doesn't know the merch and is unwilling to be helpful. There's also a petite Asian long-haired cashier that has THE worst attitude. All she wants to do is look at her nails. I DO NOT RECOMMEND THIS PLACE. read more

I bought a jumpsuit in January, but I didn't like it, so I returned it the very next day--just one day later. Months went by, and since I never received my refund, I contacted them. They claimed I had taken too long to return it, which is ridiculous because I sent it back the next day. After many attempts to reach them through their chat, they said they would send the jumpsuit back to me--but they never did. Now, eight months later, nothing has happened. They have the worst system and even worse customer support. I tried again today, and once more they said they would email me with an update, but I know nothing will come of it. Do yourself a favor: don't buy from them online. read more

So I may have visited at a hectic time, which is why the store may have been so untidy, but the entire store was marked down. It was insanity. I was at the Westlake Center to meet a friend for dinner nearby, and since I arrived early, I decided to pop into Zara. There was a lot to like here, selection wise, if you have the time and patience of going through racks and stacks of clothing and accessories. Most everything was misplaced, with many items on the floor or hanging over racks because someone had tried it on and didn't put it back on its hanger. Good thing mirrors were spread out throughout the store, which is how people could somewhat try on clothes since the fitting rooms were closed. Fortunately for me, I was interested in jackets, so a mirror was just fine. I ended up getting a wool jacket for only $90, which was originally over $200. Lots of good deals if you're willing to sift through the mess. All of the employees were at the cashier counter. I didn't see anyone on the floor, so good luck asking for help if you need it. Despite three employees at the counter, checking people out, the line was still very long due to the mega sale they're having right now! So perhaps if I visit again at a non-sale time, the place would be more organized. But hey, I got a jacket out of it, so ain't no thang. read more

Zara - Denim Shorts for Sale - Women's Clothing Near Me - Seattle, Washington

Selection is very buried. They have two full floors, including the children and men's section but the service is not very polite. No one is very friendly at all and it's extremely slow. They have two registers for 15,000 ft.² of retail space. Not smart management not customer service. read more

Clean and full of conservative, business and casual clothing options for men, women and children. The styles are unique, yet fashionable, clean lines and and classic patterns. Staff are friendly. Sales are abundant, and those areas a bit less organized, but still with great items. read more

Worst Customer Service Ever If I could give zero stars, I would. I went in knowing exactly what I needed, having researched the product ID and store availability myself. Despite this, no one offered help, and when I asked, the staff were incredibly rude. It honestly felt like they were trained to be dismissive. No effort, no courtesy--just pure indifference. At this point, it seems like bad service is part of their brand. Save yourself the frustration and shop elsewhere that values your consumer experience. read more

I visit this location every time I'm in town and always find something. Sale item prices are better here than many other locations but what is best about this location is that the staff is really friendly and welcoming. I never have a long wait for a dressing room and often find great deals on denim and a regular update of fashions. They could do a bit better with keeping the upstairs sale area cleaner and more organized but it's absolutely worth going. My husband got an amazing deal on a great coat here. read more

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large spacious store, friendly staff, self-service checkout, affordable prices, good selection of basic items, clean and neatly folded things read more

Yea this Zara definitely sucks ass. I buy so many suits online and got a larger one but the smaller one I have they won't me exchange for any or anything. Furthermore, they won't even give me a hanger for the extra jacket. I buy slot of suits online and once again the smaller one they won't even let me get store credit after being so loyal. You get what you pay for I guess. Bullshit if you ask me. read more

Zara - The larger size I got and smaller size in the bag cause I can't even get a hanger ! - Women's Clothing Near Me - Seattle, Washington

On 12/10/2024, around 11 AM, I went to Zara to return a $300+ winter snowsuit that was gifted to me and ordered online. I explained to the associate that I wanted to exchange the size or explore other options since I didn't have direct access to the sender. She took the item, asked for the receipt, and then dismissed me with "next customer" without providing any confirmation of the return or information about my options. When I kindly asked for clarification, she became dismissive, saying she couldn't address my questions and called her manager. The manager claimed online purchases work differently and offered no resolution or confirmation. They refused to return the item to me or explain the next steps, leaving me confused and empty-handed. This was an incredibly frustrating experience, marked by dismissiveness, lack of communication, and poor service. It's by far the worst customer service I've encountered. read more

If you decide to visit the Westlake Zara to buy some disposable threads, make sure you also budget a good hour or so... This store always looks like a war zone. Shirts are dangling off of table ledges. Ties are strewn about. Dresses have wandered onto the men's floor and become stranded on coat rack. Their employees seem to be shell-shocked from the chaos! I went in today to exchange a pair of jeans (my 78 year old mother had sent them to me as a present). I wanted the same style and size jean in a different wash (things look different online). After waiting in line 10 minutes, I presented the associate at the register with my return (still in the bag that I received it in). He told me I couldn't exchange this item because there was no receipt (Note to Zara: please put packing slips in your packages so customers can return things). I stepped out of line and tried to SOS message my mom who didn't know where her shipping confirmation was. Some 15 minutes later, I got back in line (still without a receipt). I had the same associate 'help' me. I asked how people normally return gifts and he just repeated "You can't do returns without a receipt." Reluctantly I asked to talk to a manager (nobody wants to be that person). The associate next to him was not a manager but offered to help. This person told the first guy he did my return in the wrong order. Associate number one kept saying "They don't have a receipt though!" (I will give props on progressive pronoun use). Associate number two tried to start my return and noted it would be okay since I'm exchanging the same style of jean. He then told me, "You do realize you are getting a different color." Yes sir, that's why I am doing the return. Meanwhile, my poor old mom was still trying to find her order information after my multiple SOS texts. Eventually, a third employee (a manager?) came to assist. She told both the original associates "you can do a return. I got to witness some quick but efficient on-the-job training. As she checked me out, she told me, "You cannot return these. Final sale!" This, despite the fact that the dressing rooms are closed and I was not allowed to try them on in-store (they say it's because of Covid but also none of the associates wear masks, so...). And nevermind the fact that the person next to me was told, "Try it on at home and if it doesn't fit you can return it!." After about 45 minutes I was successfully able to complete my exchange and leave with a new pair of jeans. I hope they lasts for at least a few wears! read more

Plenty of staff. One cashier. Terrible service when I had to wait for 30 min for check out. When asked for additional cashier, I was told nope and there is nothing they can do. read more

First time visiting this Zara location and it was okay. There was a sale happening and kind of messy inside. The clothes were not organized by size so you really have to look through everything. I found what I needed and enjoyed the sale of my items. Thankfully, the fitting room was open. I had read previous reviews about the fitting room being closed. Some positives of this trip included friendly staff working the fitting room and at the counter. The purchase line was quick compared to the returns and exchanges line. read more

Open the second register People have been waiting in line over one hour. What kind of customer service is this? read more

Zara - Women's Clothing Near Me - Seattle, Washington

Terrible customer service. Redhead employee was rude and unprofessional and should be fired.

Their return policy is ridiculous, specially during the holidays. I was gifted 2 items from their current collection, would like to exchange it for something more age appropriate (I'm 56 years old). I don't have a receipt and hinestly, im embarrassed to ask. I don't want money for the items, just a store credit so that I can purchase something else. Nothing, I call and they told me that without a receipt they will not exchange it. This is insane, every store allows the customer to exchange items without a receipt. I guess they will not be getting my business. I thought of going in person to the store, but im sure is a waist of my time. Totally ridiculously. read more

Terrible customer service The salesman's was unprofessional I will probably will never come back to the store It was a lot of mess in the store as well. read more

I'm a fan. It's like higher quality version of h&m. It's hard to go wrong. I will say sometimes I agree with more of their selection than other times but overall I can't complain. They even have shoes and laptop bags and etc. read more

Zara - Waiting to buy this shirt - Women's Clothing Near Me - Seattle, Washington

Fraud and money first business instead of a customer The item I bought lasted for 2 days. Then it ripped. After trying to return faulty item back to the store - they refused to take the return. Receipt was dating no more than 2 weeks. But their response was that the item does not have the inside tags. I have not removed the tags in any way. After talking to the manager they said that they cannot sell the items without those tags. Which means that this is a fraud scheme to never take the items back, even with the receipt. They have refused to refund nor exchange the item. 0 stars if I could read more

"That's the way the cookie crumbles sometimes" is what the manager said after we waited over 20m in line for a return. There were no people in front of us. The store wasn't busy. They just had one guy who was placing an online order the whole time and then left the registers entirely. This store's service level is why brick and mortar can't survive anymore. Wasted time and shit attitudes. read more

Worst Zara store ever. Sub-par shopping and customer experience. Seems very disorganized and lack of proper management and training.

Fitting rooms closed 40 minutes before store closing. That's not even their policy and wouldn't let me enter to try on 1 thing.

Uninterested store clerks. Window displays of items no longer in store. Disorganized floor layout. Poor lighting. Bored staff more interested in their phone nes than customers. Then materials of the clothing? Shoddy and cheap. read more

I INSIST NO ONE TO BUY FROM ZARA AGAIN! The worst costumer service ever! No return No exchange for such bad quality! I even filed complaints with their offline customer service and the result is still the same! Never so angry with any other brand! Go with other brands with better quality, better costumer service and cheaper price! read more

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terrible service. No one seems to work there and the dressing room lady wouldn't let me stand outside my friends dressing room to see what they were trying on but was letting other people do it. No one is friendly at all. read more

Walking Zombie store lol:.: Almost like they purposely hire people with no personality lol. it started to become a game between my friends to watch the workers and their demeanor. And across the board they were DEADDDD! My cashier looked like she just woke up from a nap. Wasn't mean by any means, but was just doing her job. Ringing me up and getting me out. They need to take some lessons from Nordstrom and try a smile and vibrant personality next time they hire read more

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WARNING: EMPLOYEES FROM HELL. I was unaware that you are not allowed to try on clothes in the fitting rooms located near the youth section (stupid rule because a room is a room and what is the difference). I learned that you are not allowed to try on clothes in this section the hard way; a teenage employee comes yelling at me to get out of the fitting room. Then loudly says to her coworker, "yea I made her leave" in a boastfully manner. It made me so uncomfortable and it is messed up how they just belittle their customers. There are nicer ways to ask a customer to try on clothes in a different area. Now I get up to the register...Cashier scowled at me the whole time and threw my items in a bag aggressively. After I finished my payment she then made a shoo hand gesture. This place is a joke. read more

Horrible. My husband and I have been to this location numerous times and even bought our clothes for our wedding here. Last year we were being followed by a little "security" guy for no reason. We confronted him about this while we were shopping and went about our way. After we purchased what we were looking for, and spent over $100 worth of clothing, he continued to follow us while we were exiting the store and ended up setting off the alarm AFTER we walked through it and chased us out. He then continuously accused us of shoplifting, even while we had our bag and receipt. Today, we went back in to the same store, and the same little "security" guy walked up to us and told us we were banned from the store. For no reason whatsoever and continued to accuse us of shoplifting the last time we were there. Ridiculous. He had no proof of anything, except for simply believing that we had stolen from there. We have never in our lives have had this happen to us. This is absolutely not OK and if we could give this location zero stars for this horrible and humiliating experience, we would. Something needs to be done and he needs to be held responsible for treating customers who spend their hardworking money there. read more

I was shopping peacefully . On Thursday Feb 5th2020.. When out of a sudden a man approached me with an attitude , saying that" I had dropped clothes while shopping " to pick it up . Yes I get it . However I didn't do it and never encountered such a rude Manager before . Plus it's his job to deal with store management/ organizing ~~ and not approach people shopping and ruin" their peace of mind " The store in understaffed .! deal with it or complain to your boss or management . INSTEAD of giving Poor service . HE was lazy ,miserable or trying to make me feel bad , but at the end he is showed Poor management skills ! * i hope the staffed is treated well there * Since he did seem bossy with everyone not just me clearly ... staff , clients (others not just me ) He should move on , if he has poor customer skills or little patience, why work at a store ? In a downtown ? Where you know it's busy and crazy? I never dealt w this in any store ! Or ZARA And I hope no one else goes through this. Mans attitude (the manager of PM) he needs help or time off... read more

I don't understand how one of the few remaining retail stores in downtown Seattle continues to have the absolute WORSE SERVICE I have ever experienced. Why oh why can these people not schedule more cashiers? Is there some kind of benefit to you having your customers standing in excessive lines to pay for purchases? Once I finally got to the front of the line my cashier was audibly complaining about her manager's inability to schedule her correctly, then continued to make snide comments to her co-workers. It took her 24 minutes to complete my return/purchase as she was busy talking/complaining the entire time. I was so turned off from this employee, I chose NOT to ask her questions. I'd rather go anywhere else to buy clothes just not to have this nightmare continue. While this store may have some cute stuff, it ain't cute enough to endure this kind of punishment. I realize the employee pool sucks people.....but you may want your on duty manager paying a little more attention to the debacle you have going on in your downtown Seattle store. read more

Horrible customer service. I brought items to return and made sure to bring the packing slip / receipt. (I did not request a 'gift receipt' since the items are for my 11-tear-old daughter -- not exactly gifts). It turns out that the only receipt in the box was a 'gift receipt'. (The receipt is barely legible, by the way -- pale, small print). The cashier failed to mention that I would only receive 'store credit' with that proof of purchase. I had another receipt on my phone that I showed her after the cashier made the transaction. Too late. I asked if it could be reversed. The manager (Jonathon) was called. He glared at me when he was on hold with 'corporate'. When he explained the situation to 'corporate' he omitted key facts. No surprise that he was not able to reverse the transaction. I'm stuck with a piece of paper -- my store credit. The bonus of shopping at the Westlake Zara is that it's NEVER busy. I guess we'll have to head over to Bellevue. Being the 'adult in the room' -- especially with my 11-year-old daughter watching -- I said I feel the same frustration. He stormed away and said his frustration 'was worse'. I guess he got the last word. lol. After our experience with the manager our cashier finalized our transaction and apologized for the situation. A little empathy / humanity goes a long way. However, the manager escalated the situation to the point where my daughter -- once a vocal Zara 'Super Fan' -- never wants to shop there again. Luckily, Nordstrom is right up the street! read more

Very slow staff, chatting about something of their own while people are standing in a long queue waiting for service...

It's been a year since I've been here (from out of town) and although I did find a ton of cute outfits for my toddler and a couple trendy sweaters for my son... I wish I'd had time to try on the T-shirt's I bought for myself. Even on sale, not worth $12-19 a shirt when two out of four I won't wear and will end up donating. After reading return reviews I won't even waste one minute as I only have so much time while in town (thank you fellow yelpers). My main complaint was the staff. The store was a wreck and when I went to check out I'll was at first frustrated that only one staff member was at the register and I saw at least five other staff members wandering around putting sales tags on items and such. Why put sales/price drop tags when you could straighten and get merchandise off of the floor (literally the floor was covered with stuff falling off of hangers and left laying around from rude shoppers)?? Why not help check out?? When I finally got to the front of the line the one lonely girl told me she was the only one trained on the register. That poor girl, I would quit if I was the only one and everyone else was moseying around doing nothing helpful. At least help the cashier take hangers off and security tags off to shorten the line? I'm sure next time I'm in town I'll be back but I'll leave the kids with a sitter so they don't have to wait 30 mins just to check out on top of whatever time I spend looking around. And I'll try everything on!! read more

I was wearing my favourite pants in this place. The staff was continually bothering me and believe I actually "didn't wear anything". I was not able to finish a return!! I believe they just don't want me to return. If I have any problem, why I was not asked at other places?!! Seriously, this place just biases Asian. Never purchase here!!! read more

Been a Zara fashionisto for years... but this store has bent over backwards to stock items usually found only in their online catalogue. Every trip I'm complimented on some item I've purchased and am honored to be able to shop like the whole store is a runway closet! Okay maybe im embellishing just a bit, but whenever I get an extra bill to spend , I stop in here first thing. read more

A lot of cute stuff but can't understand with all that space why you have just one register open? I had to ask twice where to pay for something ... a lot of staff seemed to be standing just talking but it did appear to be about business issues but never asked if I needed help or anything. They seem to be oblivious about customers being there. I have seen with the other reviews that management doesn't seem to read or care about customer services as a lot of the complaints seem to be staff related. read more

I wish this store was more friendly to trans folks and didn't question someone wether they were going to try something on , clearly If someone has a handful of clothing and are heading to a dressing room they'd like to try before they buy . Please train your associates to be more trams friendly it's not hard to do . Clothing is for everyone not just cos people read more

Store closes when it wants. No ACCURATE hours posted anywhere. ALL phone numbers posted online are to HQ. I just want to know if you're open. Df. read more