In an area of town where crime has continued to grow and many businesses have failed or left, someone got the brilliant idea to open a Zaxby's. Not being sarcastic here, it is true brilliance! There is only one thing better than having chicken in the hood... Having tasty, fresh chicken from a clean new establishment, served to you by friendly helpful staff. I am hooked. In fact I am about to grab some after this review. This place has been warmly welcomed to the neighborhood with regular business since it opened not long before Christmas. The closer is gets to closing, the longer the line around the building gets (I do wish they were open later.). The staff is always quick to help customers though and will make sure everyone in line gets served before they close up for the night. The menu is expansive for a chicken joint and the location is easily accessed from any direction in the Hickory Hollow Mall area. Props to whoever opened this place! read more

Worst Zaxbys I've been to, food wasn't fresh. When taking my order I was rushed and my order end up being wrong. Drive through always has long lines. Manager always has a mean face,and ladies on evening shift are rude. I don't recommend anyone to eat here. read more

The Food I tried the Big Zax Snak Meal with Chicken Tenders, Texas Toast, Crinkle Cut Fries, and Sweet Tea. It's really a combo meal and not really snack...it was filling. The tenders were juicy on the inside and crispy on the outside. They were meaty enough, but not really big. The fries were cooked up crispy and dusted in a seasoning salt. It comes with Zaxby's sauce that seems to be a mayo based with worchesteshire flavor. I also paid an extra quarter and had some of their mild wing sauce. The wing sauce was better than the "house" sauce. The sweet tea was good. The Place It's weird to sit in a nice and clean place in Hickory Hollow. The whole area is pretty lame these days, but Zaxby's is a rose among thorns. The staff is very friendly and upbeat. The Verdict I will be back if I can't make it over to McDougals. read more

Waited in drive thru for 20min, only one car ahead plus 5min at the window. No apologies or concern or explanation given. Thanks for the great service. read more

I eat here often and it is usually really good and consistent. I have never had good customer service and today wasn't any different. They advertise Coca-Cola freestyle drinks, I ordered a Mello Yello Zero and the lady taking my order said "we have that in the dining area but not for the drive-through." I guess I could have went in but seems to me she would have take a few steps to fulfill my order. This is typical service for this location, I will not stop eating here, because I like the Zaxby's food. It's kind of sad that customer service is this lazy. read more

I've never been to Zaxby's before but, decided to go after my family recommended it. I ordered Wings n Things. Everything was good but, I thought the chicken tenders were very small compared to the ones on the menu picture. But my two stars really go to customer service. The young lady at the register was not pleasant. No smile, no greeting when I approached the counter or anything. Also, my sister is a vegan and the employee gave her so much attitude because she wanted to take a few things off the salad she ordered. Really? If you don't want to deal with customers, don't work somewhere that requires you to give CUSTOMER service. We don't have a Zaxby's where I'm from (DC) but if I ever come back to Tennessee, I won't be back. read more

Asked for barbecue sauce even knowing I would have to pay extra. I did NOT receive barbecue sauce or any ketchup for my fries. Then the guy in the drive thru window destroyed the lid to my soda cup. So that it wouldn't tighten around the rim. I basically couldn't drink it without it popping off... he could have just given me another one.... read more

ordered drive thru and took 37 minutes even tho i was the 3rd in line staff was friendly but my food was cold, wings were the wrong sauce & were hard to bite.. drink tasted like water. If i could give 0 stars i would but management at this location needs to step the fuck up seriously im tired of them taking orders but giving it out wrong!!!!! messy place they need to get it together instead they hire kids read more

This place is the worst. I've been day and night and it's the same. Be prepared to sit in the drive thru line for more than 20 minutes. I guess I wouldn't mind if my food came out hot, not tasting old, and good. Don't do it to yourself. read more

I love this Zaxby's!!! The staff and management are wonderful, very friendly and knowledgeable. The owners Mr. and Mrs. Ward were even there when I was in for dinner. Nice to see they are running a restaurant hands on. It is always so clean even during their rush hour. I will drive out of my way to go to this Zaxby's! Mrs. M read more

I must say the food quality is always pretty good. It's the service that's lacking, at least in our last few visits. The last visit, got the grilled cobb, asked for 2 different dressings, and got neither. Since it was a drive thru, too far to go back. When I've filled out the survey online, I never hear from anyone to make it right. My son was short a wing on his wings and things. I wasn't going to drive back. The staff could also be friendlier. When I say thank you, I get a "No problem" back. May be nit picky on my part, but that's a vast difference than "my pleasure" you get from Chick Fila. read more

So anxious for this location to open! It's the same owner as the one on Bell Road so I KNOW it's going to be awesome!!!....with a lot less of a drive for me!! read more

This location hasn't messed my order or made me wait a long time. IT IS NOT IN THE HOOD as some other reviewer put it. Yes, a lot of businesses have left the area. It is not due to crime. This location is clean and safe for the family. Traffic is somewhat erratic at times, and I don't use the drive-thru. They don't have a cheapskate menu so bring at least $7 if you plan to grub. read more

Went drive thru. Terrible service. Ordered 3 meals. They didn't ask me for any sauces. Came home with no ketchup, no napkins. Soggy fries, soggy sandwich. Semi cooked chicken. Just don't go to this one. Told them thank you, the server just starred read more

Love the chicken here!!! Great place for a quick lunch or hanging out with friends. I love all the sauces for the wings, so good!!

This Zaxby's store is such a rip off. Zaxby's in general is already somewhat expensive compared to other wing restaurants that are usually better anyway. Anyways, if you go to this Zaxby's then be ready to pay the original price for the wings, but only get tiny little chicken nubs (not real wings) just thrown in the box with a little bit of sauce on them. I have ate a good Zaxby locations and this is defiantly not one of them. read more

My only problem we don't like cole slaw n we always asked for double fries n we never get the side the just but couple on the to go orden!!! 3 read more

Legit THE WORST. Takes 30 min to get food even if you do the drive through. Poor customer service. Old food. Don't waste your time.

Love it, and the new location is right near where I work which is a good thing(or is it a bad thing?). Either way it is delicious. You have an abundant choice of chicken to choose from, but not like KFC. It is way better, not as greasy. read more

To me the chicken tenders have gotten smaller; and the prices are too expensive for the food that you get. Not my fav.

The chicken salad sandwich is absolutely horrible! It is tasteless,bland, and small. It's not worth the money. The customer service is atrocious and try got rid of the only good salad on the menu. Avoid at all costs! read more

I eat here pretty often. Food is usually pretty consistent; it is, at least for me, a convenient location that feels safe. My order has almost never been less than 100% correct in the drive thru, though they don't do so well when I come in face to face with them as I have had to correct things the past few times in a row coming in. Overall, though, a good place to eat with problems being the exception and definitely not the rule. read more

If you want to wait 30 mins at a drive threw at 9 at night this is your place. Not only did I wait this long but when I got to the window there card reader wasn't working and I had to pay cash lucky for me I had cash on hand but the wait and inconvenience is not worth it not coming back read more

I am really glad that they put a Zaxby's in my neighborhood. Food is delicious and always fresh. Establishment always decent... Only problem I have is that every time I go there to order the staff is always missing something, whether its a drink, one zax sauce, or even a plain old fork, very irritating. They never fail to forget something. When it first opened, the staff was GREAT! Everyone was nice, helpful, and they never missed a beat. Seems like there are quite a few new faces when I go there, and they are never as cheerful as when they first opened. Love Zaxby's and I don't plan to stop eating it no time soon, however I liked it better when they first opened... Much better staff then. read more

Always a wait regardless if it's Drive-Thru or going in. This Zaxby's location is extremely slow.

It was good when it first opened, but has continued to decline ever since. My milkshake was disgusting and for some reason took my entire meal to be prepared, it had to "thaw out" and according to the manager " it was a process" eh, ok whatever that means. read more

They always pack the food for to go even if you tell them that it is for here. Poor customer service.

Food is great but the extensive wait times are truly ridiculous.....the service speed is in need of work.

We went through the drive in last night 9-13-16. There were about 10 cars in front of us. We got to the speaker in about 15 mins. After we placed our order it took us 37 mins to get our food. We pulled up to the window and watched 6-7 employees goofing off behind the counter, singing, dancing around, laughing. They had no concern for the fact that their drive through was a total log jam. There were no customers in the dining room so I couldn't understand why the kitchen was so backed up. After sitting at the window for about 10 more mins our food came out. It was cold. I have no idea how it could take that long to put three chicken finger dinners in boxes when the food was apparently sitting in the kitchen for quite some time. Then we drove 3-4 miles down the road and passed the Brentwood location and there was not a single car in line. I'll never go there again. No apologies from them and they even forgot to put slaw in one of the dinners and we didn't get the extra sauce we paid for. read more