I have had negative experiences in the past at other Zaxbys and swore I would never go back. Today I was in a rush decided to try this Zaxbys for a quick lunch. I ordered the Asian chicken wrap combo...Over $11.00...I told the girl I would like hot fries, She said they would be. This wrap was filled with lettuce and not much else...Where's the chicken? Fries were lukewarm and soggy from being under a heat lamp. I honestly just could not eat it...Left it on the table and went away feeling like I was robbed. I have never left a negative review anywhere, usually just chaulk it up to experience and never go back. This Zaxbys deserved my first one. ...This location made it for sure Zaxbys will never get another dime from me. read more

On 12/7/24 the dining room was closed AGAIN and the drive through was backed up the person running which was taking 20+ minutes per car to even take the orders. I ended up driving out of which and not getting anything and costing them a sale. read more

Absolutely ridiculous. Got to the speaker to order in drive thru, no one else in line....girl said "just one moment" 17 minutes later still no one took my order and I just left. Literally 17 minutes and nothing. This place might as well Just shut down if they don't even want to take customers orders. A 10 year old could provide better service than that. Not coming back here. read more

Food was at best lukewarm. Service was very slow and when you pay for sauce you expect to get your money worth but they barely put anything in the cup. read more

Zaxbys - Pathetic. Barely any sauce in paid for cups. - Chicken Wings Near Me - Concord, North Carolina

I love zaxbys overall, but this location is horrendous. Have given them 4 tries and each time I am left empty handed. From arriving to order within operating hours and not getting my order taken while watching the employees play around, to waiting 40 minutes in line whilst the only customer in line for food. If I could give it a ZERO RATING, I would in a heartbeat. read more

It was great! The food and service were great! we called in our order and it was quick and easy to pickup

Asking for a cup is unlawful it seems. I couldn't even get my whole sentence out without the lady upfront continuously saying that someone else would help me like why can you not just give me my cup and then go about your business this lady was a manager. The fast food Industry has gotten worse since Covid. Such a rude staff! Will Not return And yes I am aware that they will not hurt because I'm not coming here no more but that's not how it should be. read more

Love the food and service can be slow but worth it the frys are great all the chicken items and sandwiches are great it costs alittle more but worth it! Better than chick u wait read more

They have great food and great Dr Pepper! I cannot stress it enough when they only give you one sauce. How am I supposed to eat all of my food with one sause! They are very nice and have never messed up my meal. I don't know if they are having a sauce shortage or something but I would want my moneys worth of sauce. read more

This Zaxbys stole my credit card info immediately after we left the restaurant. We ordered through the drive thru and immediately after my bank alerted me of suspicious activity on my card. I didn't use my card anywhere else that day. They charged my card for $32.12 on TikFame. Be very careful and watch what they do when they have your card. read more

Today I stopped by here after work I haven't had fast food in about two weeks so I was craving some Zaxby's. I walked inside and no one came to take my order. I waited, moved to the other register and still no one came to take my order. A guy wearing a headset looked at me I don't know if he was running the drive-through as well but he didn't make any comments, he didn't say I'll be with you in just a moment or anything. I ended up just walking out without my Zaxby's. read more

Whoever was on toast on 11/18/22 you needa add some more butter on that toast and definitely need to add more seasoning to the fries, even after I asked for extra seasoning on my fries. Food is dryer than a Popeyes biscuit. read more

AWFUL experience. Will not be eating here again. I would do a different location, it is not worth it the headache you will get. read more

Always a joke but waited 20 minutes today for them to ring me up wrong and then say "are you sure you said that?" They need some better employees read more

I love Zaxby's and this is one typically does a great job! The food is always great and the service is too. I have read the other reviews and I think that every place will have its bad times. The one thing I hate about the company is that they charge .25 cents for each extra sauce... really sucks but I can deal with it. Hope this helps a little. read more

Well.... I rarely review "chain" restaurants but I'm making an exception here. I did come later at night but it wasn't too busy and the service was prompt. That's where the good times ended. I ordered the 5 piece plate. What I got was the 5 piece of shriveled up dry micro-tenders. Nine bucks for some of the saddest, driest "tenders" I have ever had the misfortune of consuming. I mean... like Nazi's looking into the Ark of the Covenant "dry!" They tasted like they had been sitting around for a couple of hours on a warming lamp. When I asked for ketchup, first I got a "look" like Basil Fawlty would give to an annoying guest then I got 2...TWO ketchup packets. With my double order of fries I guess she figured two packets would be enough! I eat at Zaxbys regularly (not this location) but may consider changing it up to Cane's for a while. read more

I work in between this location and the location in Harrisburg. This location is far less busy during lunch time so I figured I would try it today. Even though they had less customers, the wait was longer then the usual Harrisburg wait time. Salad was a noticeably smaller portion and they forgot my milkshake. No big deal, so I stand and wait for it. After 3 mins she hands me a milkshake that has frost on the side like its been sitting in a cooler. Guess Ill be visiting the Harrisburg location exclusively from now on. read more

THE WORST Zaxby's restaurant I have ever been to! I don't know who is running it but it never gets any better! As Simon mentioned the Zalads are prepared half the size as what is expected for $9. I mean come on, how hard is your job if you can't even put the right amount of lettuce in a SALAD? And though they are SLOOOOOWWWW, i went back several times. Each time was a horrible experience. Chicken that tasted like it had been under a heat lamp for 6 hours, being charged $0.25 cents per extra sauce just for them to forget to give it to you. And as both reviews said.... They are never busy! Can't imagine why they fail so badly! read more

This was the most disappointing experience I've ever had with zaxbys. After ordering and paying, in the drive through, I was asked to pull around. I waited OVER 15 minutes before walking in. After entering the establishment I was asked to continue to wait. Ultimately after receiving my refund all I left with was a bad experience. I did not enjoy my customer service at this location. read more

Nice location. Orders seem quick and restaurant is steady but never busy. I love the fried mushrooms!

A Big Fat Zero!!! Unfortunately it won't let me post this without at least one star....Not even open a year and it already sucks!!! I am a Zaxby's patron. I couldn't wait for this location to open as it is close to home (don't know if that's a good or a bad thing ;-)), but after several visits to this Zaxbys location (giving it a chance), I am gravely disappointed!! The food is never fresh, the fries are cold, rubbery, and not even seasoned ?!? The people have smiles on their faces but clearly no one is running this franchise!! You pay a lil more money to eat at Zaxby's so I am not very happy to have received less than McDonalds quality of food!! Disgusting!! I won't waste another dime there!! read more

TERRIBLE! Always a bad experience here no matter how many chances I gave it. My most recent experience was the worst. We had placed an order online which stated it would be ready by 1:05. I left the house around 1:00 since I live close by and waited in a long line at the drive-thru to pick up my order just as my family has done many times before. This time, I was told that I needed to come inside to get my order, when I asked why, they told me online orders needed to be picked up inside. Already frustrated with the fact that I just wasted almost 10 minutes waiting in line for no reason, I went in. I wasn't greeted until a moment later after I waved over an employee to get some service. Once I handed them my confirmation number showing proof I had already paid, they looked at it as if they have never seen an online order in their lives. The food wasn't even ready! I asked the girl why I needed to come in when I have picked up online orders through the drive thru before and she wasn't even sure... So she asked someone and their response was they don't mind giving small orders out through the window, but they prefer people to come in if it's a larger order. I ordered two salads, and a single sandwich. So simple! This does not make sense to me if the food has already been paid for and supposed to be ready-to-go! So after waiting another 10 minutes, my food comes out. The boy who told me I needed to come in told me he was sorry I had to come in and they did not give me any reimbursement for my wait, or any sort of apology for not having my order ready on time. They made me feel like I was an inconvenience to them. In the end, I was supposed to get my order by 1:05, and I did not return home until 1:45. The food was thrown together and was not good. I do NOT recommend going here! read more

Amazing. This place is the best chicken place around. The service is impeccable and the food is always above average.