Stopped at this location driving down to Florida. Walked in and the restaurant was clean, tables bussed and bathroom tidy, was impressive!! Employee taking our order was very sweet, manager was up front helping out and over seeing things. Placed our order and got our beverages and picked out a booth to sit at. We had a short wait, 5 min and they called our name. Food was piping hot, made to order. We both had chicken sandwiches with crinkle cut fries. Chicken was juicy and the spices on the breading tasty, fresh bun. We both enjoyed our meal, fries hot out of the fry basket. We will return to this location again! Prices were typical of most places, the going rate. Debbie/ Mich read more

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I hate leaving 5 stars sometimes because you will get a great experience and then it mellows out but this location is usually promising. I looked in my app two days ago and saw a half off we miss you coupon. I decided to use it the last day and was undecided which location (EXCLUDING Presidential) to use it at. I'm so glad I came here. The salad is so fresh. I ordered 2 extra strips on the side which were piping hot. They didn't make it onto the salad. I ate them enroute home. The bacon strip was rendered so nicely. I loved that my bag had a fork and napkins and no assumptions were made that I was going home and didn't need it. Friendly customer service! Many Thanks!! read more

Zaxbys - Chicken Wings Near Me - Macon, Georgia

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Everytime and I do mean everytime I come to this location my food is made hot fresh and delicious. The customer service is always top tier too read more

Zaxbys - Cheesecake bites - Chicken Wings Near Me - Macon, Georgia

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Ordered wings n things and this is what i received. I asked for traditional wings and this the bull crap they gave me. Bread not even toasted. Poured all that unnecessary sauce that the wings are drowning in. Poor cooks and lazy. Also asked for extra seasoning on the fries and they still light skin.‍ DO BETTER. Took this food right back to the restaurant. read more

Zaxbys - Nasty - Chicken Wings Near Me - Macon, Georgia

I visit From out of town wanting a good meal, the Zaxbys on 6375 Zebulon Rd ruined this experience. This location has the most rude staff & unprofessional. The management Ben the General Mgr. & Corey the Manager both need to be replaced!! They have very LOW customer service skills they don't need to work with the Public at all. their service skills SUCK! I'd never visit this location of Zaxbys ever again based off this ONE visit, I reported a complaint on Zaxbys online as well this is why people patron Chik fila instead (better customer service) read more

I would not recommend this Zaxby's to anyone, ever. In the last two years, I haven't had one single correct order. I live nearby, and love Zaxby's food. However, every time I go to this location, there are problems. I went there today, to order lunch for myself. I stood in line for over 15 minutes, while the cashier took one person's order. She then proceeded to ignore the rest of the line and began to walk around aimlessly. I finally left without even placing my order. If I could give this place Zero Stars I would. Absolutely horrible. Customer Service - Management - Order Accuracy - Overall - read more

When you go by a fast food restaurant, you expect minimal service and generally a polite "thank you" is the extent you can expect. Instead of a simple platitudes like this, this Zaxby's hands out attitude and treats you like you are asking them to go an extra mile when you are asking for a napkin when they've spilt excess coke all over your cup in the drive through. Perhaps it's just the employees manners or perhaps it's lack of training on the part by the management. Either way, here i am writing a review rather than enjoying the fine food that Zaxby's does indeed have. All it take is telling the staff that saying "thank you" or "come back" or even a grunt if that can't muster that. The blank stares you get when you ask for anything is about as helpful as a lead weight to a drowning person. read more

Zaxbys - Receipt from Zaxby's - Chicken Wings Near Me - Macon, Georgia

Seems like this place continues to go down hill. They were out of coleslaw, then asked if could replace with a side salad they said ok. When order arrived which was also slow, I was given double order of fries and no salad. Then went up and asked for ketchup, was told they are out of ketchup. It's a fast food restaurant so not sure how you run out of the most important item. After all this went to get some more zax sauce and watched all the employees ignore everyone and just watch their cell phones. Hope it gets better but seems it just continues to go down. read more

My food took about 15mins after I ordered in the drive through but the mf was fresh and correct. I cant be mad read more

Zaxbys - Chicken Wings Near Me - Macon, Georgia

I would skip this place! I have become increasingly disappointed with this ZaxBy's. The crew was very unconcerned about the fact that I had gone 3 times that day and never got what I was after. First, no celery and ranch with meal, then I had to go back because I ordered onion rings and got the fried chips instead. When I returned for the 3rd time the manager was very flip about getting a refund and told me they didn't even have onion rings! 3 trips to get cold food and over fried chicken. read more

Food was swell prepared. Very courteous staff. Best Cobb salad I've had in a while. Clean bathroom

Got the 4 piece chicken finger plate again. Drove about 4 minutes away. The bread wasn't warm and it was only toasted and seasoned on one side. I guess that's the way they do it because that's how it was last time also. Two pieces of chicken were ok. The other two were dry. The fries were ok. No fork for the coleslaw and no napkins. I'm not sure why I keep going there. read more

I went thru the drive thru last evening - orders 2 salads and 2 half and half teas. So we got home and the teas were 100% sweet and undrinkable. Clearly the young lady taking the order didn't hear my order of Half sweet half unsweet. I didn't feel like driving back at the late hour and it was pouring rain, so i saved the teas and thought i'd bring them back today for exchange because that's the right thing to do. after all , we paid more than $5 for them. The young lady "manager" said she could not give me my tea - when i asked why i got some mumbling stumbling and i said i only asked for what i paid for. FYI, this site has a history of old dried out fries and fingers but not making it right- that's a first for me. i have had issues before and been accommodated. I highly recommend avoiding this one because they simply do not care. if this had been CFA it would have been "I am terribly sorry sir and here are your teas with my sincere apology " it has been my pleasure to assist you today. but then again look at the quality of the CFA employees versus these at Zax and it helps explain it. read more

They don't even deserve a rating at all. Management as a whole is piss poor and lack morals. Alex is unprofessional, narcissistic and gaslights customers. The food is subpar and if I were you I wouldn't give them service. If I was a health inspector I would shut them down due to the food being pushed out alone. They call themselves selling produce that's clearly way beyond expiration. The chicken is basura if they keep pushing out undercooked meat someone will be bound to get sick. Along with not listening to food preparation requests which can also get someone sick due to food allergies. It seems like all shifts can't work well under pressure. A work shortage is clearly present but it's up to management to make sure all employees can execute under any circumstances. It's no reason why it should take almost an hour to get food that's incorrect, undercooked and inedible. Then when the issue is reported to management they fail to come to a resolution. If someone wants a remake, refund or whatever they deem just for their inconvenience it should be granted. If a PAYING customer took the initiative to report BAD SERVICE and management fails to communicate that's on the employees. If someone paid $5, $50 or $100 the situation should've been nipped in the bud in a timely manner. Members of management shouldn't find it acceptable to gaslight customers like they did something wrong. Then to throw around the term "free meal" like you're doing someone a favor. That "free meal" so loosely being said is nothing compared to what was purchased. No sir, no ma'am I'm not in dire need like I'm desperate trying to get over on you for a meal. What I wanted is my damn money back but since nobody knows how to do their job I'm screwed over. If someone paid for something that wasn't right, went through reporting it and management failed to follow up then claim it's nothing that can be done is 100% BS. The franchise owner needs to retrain their staff it's no logical reason why someone should be treated this way. This location will NEVER have to worry about me! read more

This restaurant has reached a new low in customer service. Staff has the attitude that they are doing you a favor to take your order. Avoid this place. They do not care about the customers read more

Always when I come here and order a salad I never get silverware or napkins I'm guessing they want to use my hands and wipe my hands on my shirt, pay for Zaxby's sauce but don't get it smh. read more

We love most zaxby's....except this one. Rude staff, missing food, cold dried out food, . Thank goodness other locations aren't like this one. read more

Horrible service. My order is never right any time i go. I only go here because it's the closest place to my house but now i believe i won't be back. I never get what i ask for or missing items. read more

Love some Zaxbys! This establishment is well maintained, great cooked to order food! Greeted every time I come in, and seems like they really enjoy making their customers happy! I was!! read more

A decent Zaxby's experience. The fried chicken on our salads was tasty; mine was warm, my wife's was cool. Salads themselves were good. They hadn't weathered the lunch rush particularly well - all but one trash can was full. Drink machine was out of a number of flavors. read more

Food is consistently terrible!! Order is always wrong, employees are rude. Save your money, go some where else. Go to chick fil a or buffalos, this zaxbys is just awful. read more

Came in and ordered 2 large fries at 9:35, a group of 4 people came in and ordered and received their food after me. (Again, I only ordered fries) when I got my fries they were cold and clearly old, I asked to have them remade and they told me I received old fries because I was "the first costumer to come in in the last hour"......so that means I get cold food? Then they were remade with NO SEASONING. the main part of coming to Zaxby's for fries is SEASONING. The girls up front as well as the manager we're very kind in fixing the matter but the kitchen needs to get it together. It is now 10:07 and I am standing outside the drive thru window waiting on a 3rd batch of fries and just now leaving due to the kitchen employees not doing what they're paid to do. Thank you again to the girls up front and the manager. read more

Let me start off by saying that I love Zaxby's food. BUT, never go to this location on Zebulon Road. Every single time I go, something is either missing or not correct when I get home. You HAVE to sit there and take each item out and check it if you do not want to have to come all the way back to the store. And if you have to ask one of the teenagers who is working there a question, well, that is a problem. They know none of the answers! They ALWAYS have to get a manager for even simple questions. Well, tonight was it! Two out of four of my orders were wrong.....had ordered a LARGE wings 'n' things.............got a SMALL.........should have learned this by now! Not going back here!! read more

Every time I go to this specific Zaby's, I always regret it. Food is always cold and NEVER correct. Don't waste your time.

The food at the Zaxbys on Zebulon road has declined significantly. My food was not fresh at all. The fries were hard and stale! They literally looked two days old! I called the manager and he told me to come and get a free meal as a replacement so the next day I got the replacement meal and it was no different from the other meal! The fries were hard, dried out and stale and chicken over cooked. Don't waste your time at this location, you will be disappointed! read more

This Restaurant is nasty and gross!!! My wings was undercooked and when I told the manager, David, He just said, I apologize and walked off. He seemed to be high and he reeked of cigarette smoke!! read more

This food wasn't safe to throw away,, this was literally garbage, and I do not, I repeat do not give fake reviews, do not waste your time or money read more

I live nearby so I have eaten here many times. The past several times we have eaten here, the chicken fingers have been overcooked and hard, and the fries usually lack much seasoning (and the seasoning they use is the only reason their fries taste good). The customer service is fine, but they need some work on consistently preparing their food correctly. We probably won't be back to this particular restaurant but still love Zaxbys. read more