Zaxby's in Mount Juliet was a bit disappointing. The chicken was decent, but the fries were cold, tasted old, and seemed like they had been sitting for a while. That really took away from the meal. The restaurant was clean enough, but the food quality just wasn't what I expected. I'm hoping it was just an off day, but based on this visit, I wasn't very impressed. read more

I have been wanting to try the lemon pepper wings, I am more of a saucy girl. I orders the wings and things with lemon pepper wings and nuclear chicken fingers. The wings were good and seasoned well. The fingers were tossed well not sure if it was actually nuclear bc it wasn't very spicy. I would like to try the lemon pepper chicken fingers next time. I always enjoy the fries when I come here. I went through the drive thru and had no issues with the service. I didn't have to wait too long for my food. I will be back. read more

Zaxbys - Wings & Things Lemon Pepper wings and Nuclear chicken fingers - Fast Food Near Me - Mount Juliet, Tennessee

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Awesome service and food. Try the shakes aways awesome. The chicken is always fresh and hot.

Soooo Zaxby's got our business purely by default. Tbell, Mickey Ds, and Sonic all had 10+ cars in their drive thru and we had two very tired kids who were over running errands and getting hangry! The chicken there was actually very good for fast food chicken tenders. Very juicy and great portions. My sandwich was super messy, but I loved the Buffalo sauce and garlic toast. I got a side teriyaki sauce for dipping and it was delicious! My wife's chicken was also very good and I really like their fries. Would I come here again? Sure, but I don't think I'll have a craving for Zaxby's like I do for my fave Taco Bell. read more

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Order salad had a surprise. Check good before eating. Don't know what it is. Looks like root of radish. read more

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If this is the standard then this isn't worth going to. Chicken was great but the toast wasn't even toast. Just bread. Feel like this has to be better. read more

Zaxbys - Fast Food Near Me - Mount Juliet, Tennessee

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Have experienced friendly, patient, and welcoming service here, as well as fresh food. Current favorite are the chicken finger meal, large enough or my wife and I to share. A generous amount of food for the money. The chicken has always been delivered hot, crispy, and fresh. All employees that I've encountered are polite, helpful, and the restaurant seems clean. Recommended! read more

Very first in a Zaxby's place. The place is country, rustic and quite dim for my liking. Had a salad with chicken and hubby had the Signature Club sandwich. Loved the salad; Chicken was good: moist, tender & tasty. read more

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I would like to update my previous review : Dan a manager called on Saturday to get card information to extend credit for the meal that was trashed. Gave him the information and he said since it is Saturday please give the bank a couple days to clear the transaction. Today is Thursday 1/13 and still no refund on the card. read more

This place is consistently good. We never have to go to Sonic again; which is nice! They get your order right the first time and they are friendly. We go there once a week. read more

I think their sauces is what they got going here. Everything else is okay but not more than that. Employees are 3 stars though. Cleaning, bathrooms and all the food is 2... read more

Bread was burnt, fries were burnt with no seasoning, Amy chicken also didn't have the sauce I asked for.

In the battle between Zaxby's and Chi-Fil-A it's hard to say who would come out the winner. I do hope to keep trying to figure it out, with lots and lots of testing. Zaxby's really does have some great Chicken, with lots of nice chicken related meal items. You can get your chicken on bread, or your chicken with bread, or your chicken with chicken.. and Zalads I guess. There are only three shake choices (Vanilla, Strawberry and Chocolate), but they are quite good. If you are looking for a fast food Chicken option, check it out. read more

Zaxbys - Source: Website - Fast Food Near Me - Mount Juliet, Tennessee

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what happened? 1 sauce packet per three meals? food is subpar but charged for the premium... GO TO PUBLIX GUYS! I use to work for this place almost a decade ago and it's went down hill. Use to be really good :( read more

Ok this spot was fire! Exactly what we expected. The customer service was great and the food was amazingly tasty. It was our first time there but man...it was good! read more

I'll just start by saying that even just mentioning the word: 'Zaxby' makes my mouth water. I love their chicken, the flavoring, the great fries that are actually potato and dashed with good seasoning, and the Zax Sauce... OH MY, the Zax Sauce. The wife normally doesn't like Zaxby's at all, and even she was impressed by her chicken salad today. Best menu items are the Kickin' Chicken Sandwich meal, the Chicken Finger Platter, or the wife's pick, Chicken Salad. The service isn't up to Chick'Fil'A standards, but the chicken is better! read more

Drive thru stop on a road trip. Zaxby's is one of my favorite chicken chains because of the hot sauces. This visit, I chose the five finger plate with tongue torch on the side and ranch sauce. The dive thru was fast and efficient and the employee was friendly. My chicken fingers were hot, tender, and the outsides were crispy. The slaw was cold and crunchy. The toast was golden brown. The fries were good (but I'm not much of a fan of crinkle cut fries so I'm not going to rave about Zaxby's fries). The restaurant is located a little further off of the interstate than other restaurants, but it was worth it. read more

This location sux! Went through the drive through tonight (2/4/19). I thought Zaxby's always claimed food was cooked to order, well not at this location. Toast was burnt, chicken was barely warm. Don't go through the drive through, you get whatever is in their bin. This is what you get when you hire kids to run your establishment. I'll never go back to this location again. read more

As 1st time guest my family found this location to be nice, clean and inviting! The cashier was extremely helpful with helping us sort thru the flavors and picking just the right meals. I gave a 4 out of 5 because our toast was a little too toasted and although our cashier was super nice she kept playing with her hair and since she wasn't preparing the food felt it wasn't bad enough to address with management. We will be repeat customers read more

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The signature chicken at $5.99 doesn't COMPARE in size or quality with Popeyes at $3.99 nor McDonald's at $4.79... Single sandwiches, What a disappointment from Zaxbys! They operate on " a picture is worth 10,000 words." cut the ads, improve the quality & price point!! The War, what War? read more

Customer Service is total crap. Went through the drive through and the individual taking the order was incredibly rude. Out of all the Zaxby's I've been too this has been the worst experience for me. As long as the management keeps these rude employees I will not be going back. These rude individuals ruin it for the business and future and current customers. read more

Worst zaxbys ever. I usually go to chick fil a but decided to give zaxbys another try. terrible costumer service, chicken was raw, bag was ripped, no sauces, and my friends salad had no dressing. we asked the worker for some more zax sauce and she turned her head and said "there's some in there" and walked away. We open the bag to find out there was not a single zaxby sauce. I have never had such terrible costumer service and reading the other reviews just solidifies the fact that this zaxbys needs some new management. Absolutely outrageous. read more

The customer service was horrendous. As I was trying to figure out what to get to satisfy 5 people, the counter girl was extremely rude. She continued to rush me to order even though there was no one else in line and it became so bad that I decided to leave and just get everyone food from elsewhere read more

So I went to this location today for a quick bite to eat..... I usually stay away because something is usually wrong with my orders..... the drive through attendant hands my beverage..... I grab the cup and he quickly turns his back to the window..... as I catch the cup the top goes flying off and so does the drink all in my car and clothes.... mind you I have a meeting to go to after..... he takes his time turning around as I notice other employees looking at me and him smiling as if it was a joke ...... he turns around after some times and says oh I'm sorry this has been happening all day .... he points to another car in the parking lot with a woman soaked in 20 Degree weather trying to clean herself and her car..... he offered a few napkins and that was about it ..... I work in the food industry so I get it "not trying to be that crazy lady in the restaurant" ..... I chalk it up and keep it pushing only to notice my order was wrong ...... ok, I think this is a clear sign to stay away from this location!!!!! My reviews are usually positive but damn...... I know it's hard to retain good people but change your approach maybe your employees want set up customers that will not return ..... thats your bottom line!!!!!!! read more

This location of Zaxbys is disappointing. The food is often cold or obviously old. My last visit was the worst however. I understand that the pandemic is challenging for us all, however if you continue to remain open, one would expect the food to be good. It was not. My fries were ice cold. Not lukewarm. Ice. Cold. As if they had been sitting on the table for hours. There was no seasoning on them and they tasted like old grease. My chicken wings were lukewarm but not crisp in any way and were smothered in what had to be an entire bottle of sauce. I could wipe it off with a napkin and there was still sauce on it. I think that they had been reheated possibly and the sauce was an attempt to disguise that fact. It was truly disgusting. I threw the entire meal away. I had already made it home before I discovered this or I would have returned it to the restaurant. I did complete the survey however to tell them how gross my experience was. Overall this location is wildly inconsistent. I have gotten some good things but I have never had an experience where every thing was right either. My last experience was so gross however that I have not returned to that location. I hope they get it together. read more

Everything except the Sprite was disgusting!! I will never go again. I truly feel like I wasted $13 on this meal. Onion rings were a huge let down but I guess getting them from a fast food restaurant is a mistake anyway. The chicken had a burnt smell to it as if cooked in old grease. The toast was very greasy not buttery at all. Never again! read more

Zaxbys - Onion rings - Fast Food Near Me - Mount Juliet, Tennessee

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Zaxby's. My favorite fast food place for chicken tenders. The Zaxby's sauce. The Texas toast. Those crispy crinkle fries. I've never had a problem with this location and the food is always good. It's what you would expect from a typical Zaxby's location. Nothing major to report here. read more

It was a nice and friendly welcoming place. The food was fast and delicious. Employees were friendly. Although the bathrooms didn't seem to be very clean. A few of the dining room tables were a bit dirty. But other than those two things, everything else was great. I'm giving it 4 stars read more

The lady working at the window in the drive thru was extremely rude, I asked for a Shirley temple and she said "We can't make a Shirley temple" so I asked for a cherry sprite (Which is the Same as a Shirley temple) and then she said "is that all" with a smart remark and scoffed when I got to the window. read more

Horrible service , burnt toast, unseasoned fries, Hermitage Zaxbys is so much better .

My bias, I love Chic-fil-a so when my son visiting from California drags me here when I pick him up from the Nashville airport to drive him to Knoxville, a small voice in my head asks why r we going here? Should not have. Even the chicken salad sandwich is subpar, although Arby's is worse! read more

The fries were cold. I ordered the big zax snax and got 3 very small tenders, and I don't eat very much, so that says something. It took 20 minutes to get our food and we were the only ones in the restaurant read more

I have been here a couple of times and the food always seem to be fresh. They forgot almost half of our order one night but the manager was more than accommodating with replacing the meals . read more

This has happened to me three times now..I've got food to-go, spent $15-20+ then get all of our food back and there's no seasoning on anything we've order. I just love spending money on food that taste like trash because they can't take the time to do a simple task. read more

I live right up the street from this location and every time I go through the drive thru the person taking my order is rude to me. One time I asked for a big Zack snack meal and they told me they were out of zax sauce which I understand I've worked in two restaurants sometimes the truck supplies don't last until the next truck so I changed my order to just a basket of fries because I didn't want the chicken without the sauce and I overheard another employee THROUGH THE DRIVE THROUGH SPEAKER say rudely oh now she just wants a basket of fries?!? Like excuse me? Tonight I went to get some dinner and I asked if they still had milkshakes because my mother wanted one and the girl taking my order once again very rudely said "we stopped selling those 3 years ago" it's just ridiculous at this point. Then when I said okay nevermind I went around to the window and the girl never said a word just a total so I handed her my card and then she shoved it back into my hand after she swiped it. THEN she had me wait for 10 minutes just to hand me my food not saying a single word and slammed her door shut and I open the box of food to find old cold fries with no seasoning. I could understand if I was rude when I was ordering but I am literally a soft spoken sweet young girl. I just don't understand. Someone needs to get the zax sauce out of there underwear. read more

I always order the house salad grilled or cob salad grilled, never once disappointed. The salad is always mixed with freshly cleaned/spun romaine lettuce and fresh ingredients. This place is a guarantee of great food, and freshly brewed iced tea. Will be back often! Just keep up the consistency of your food, and service. read more

Came here with the Family and Girlfriend. It was just after 1:30pm and the food we received for 7 people was cold. All of our chicken was cold. Disappointing lunch. Go to Chic Fil A! read more

Unless you have at least 30 minutes to sit in the drive thru line go somewhere else. I am in line right now there were 4 cars ahead of me and I've been sitting here for 15 minutes. Have only served 2 cars. This is the slowest service ever. I promised my son Zaxby's but NEVER again. Chic Fil A drive thru is lightning fast compared to this and I always thought they were slow. Zaxby's- your food isn't good enough to justify this wait. Yep I'm still in line have not even ordered!!!!!!! What - just ordered $9.81 for 2 basic chicken sandwiches! Are you kidding me!!?? Now one car ahead of me. Got my food total time start to finish 25 minutes. Repeat NEVER AGAIN!!! The drive thru teen ager just told me I have only been in line 7 minutes. Disrespectful rude and a complete lie!! It's taken me longer than that just to type this on my phone! read more

I get that right now, with unemployment at around 2%, it's hard to find good help, but dang, these fast food places need to train their workers better. No ice in the water dispenser, no cup lids, and no napkins in 2/3 of the dispensers. read more

I was in there one afternoon and heard the manager screaming at his employees and dropped the F bomb EXTREMELY loud. Employees seem extremely stressed and unhappy at work. Very poor atmosphere. Salad was good though, but not worth coming back to this location. read more