this location has been hit or miss for years, but they seem to have turned a corner. The burger was cooked fresh and was delicious. The only reason I'm not giving it five stars is because the fries were literally a kids portion. It was pretty ridiculous, but when I expressed my frustration to a teenage worker, he gladly brought me some more and agreed that the portion was inadequate. Then he checked back with me to make sure I was enjoying my meal. Very refreshing to see a young worker that actually cared. That normally only happens at Chick-fil-A. I don't see what the hype is about in and out Burger. Steak 'n Shake is just as good if not better. read more

Got a burger, took one bite and spit it out. The patty was so thin it had holes in it. Fries were cold and empty, if that makes sense. It was a shell of a fry. Im not sure how this place is open honestly. read more

Terrible slow service. They served us cold fries and lukewarm burgers. The picture of the butterbun steak burger is not what they serve. We waited exceptionally long. The lady behind the counter was rude. Go to Wendy's is my advice! I'd give them a minus if i could! read more

Steak ’n Shake - This is not what they serve. - Fast Food Near Me - Mt. Juliet, Tennessee

went to steak and shake waited in a 15 min line for them to get my burger wrong i said "cheese and lettuce only!" and they put ketchup on my burger i wasted money and time in there drive through i should've pulled out like everyone else!! read more

Extremely rude and poor service Waited 15 min in drive thru and when i said hello to make sure i was not the hold up he very rudly said i told you id be with you when i can mt juliet tn read more

Ordered at a kiosk. For the first time. Now I mist live in a box. But how can you ask for a tip at the end of payment. Basic order with 2 shakes. Waited prolly 10 minutes or so. Told the kids it's alright it happens. The jacked up 2 burgers. Forgot bacon on one and garlic whatever on the other. Sent one sandwich back 2xs. The dressed the same sandwich both times. Forgot the garlic on one and bacon on the other. Sandwich has been passed around multiple hands. Definitely might have been a friendly staff. However basoc burgers shouldnt be as easy to mess up with 3 or r other seats of 2, and an online order. Might not visit again. May have been their bad day. Who knows. ​ read more

Rediscovered this place with the family recently. Children wanted a burger and randomly we decided, why not give Steak n Shake a try, it's been decades since I've had it. Walked in to be greeted by kiosks. Sure, not the friendliest but it is quite efficient and fast. As we ordered, one of the cooks was super friendly and asked if we needed help and explained their QR code slips for the drinks. It still has that diner feel, but with less staff. However, again, cooks and staff behind the counter were super nice and brought us our food and asked if we needed anything. The menu has lots of options for the kids, only $5-6 per kids meal and it includes a drink! Most restaurants charge you $2-3 for a drink separately so that alone makes it easy to keep this place on our eat out list. Atmosphere - 4/5 Staff - 5/5 Food - 5/5 Overall, I will be bringing the family back. It's not fancy, but I like it better than the other fast food burger joints. Plus their shakes are pretty darn good with REAL whipped cream. read more

If I could give 0 stars I would. Longest wait time at a drive thru I've ever been too, and about the third time they've said they don't have milkshakes available since I've tried going. Food is cold half the time I've gotten it and it just seems like you're a burden to the workers when coming to order. Will not ever go back to this place. read more

Great costermer service and gave us a free shake. Good food. Hejsjsjsjsjsjsjsjsjshshhzshhshs. I need 85 letters

Do not eat here!!! Service is horrible. Food is cold and manager could care less!! Go somewhere else.

they actually suck. they take forever and they close at 10 but if you get there at 9 their doors are locked and they will not take your order at the drive through. I was just there waited in the drive through for almost 35 minutes and this lady that works there screamed at my boyfriend telling him to leave. all I wanted was my shake. as someone who works in the fast food industry this was ridiculous. I absolutely do not recommend coming here and I loved steak n shake. read more

Steak and Shake has now gone the way of corporate stupid. When I go to a damn restaurant, I expect to be able to go in, order my food, sit down and eat it. Well, kiddies - NO MORE at this ****hole. I'm not sure if it is the franchise holder making the decision to automate everything inside the restaurant or some bean counting corporate idiots with no brains. Note to whoever is in charge of this travesty: if you're thinking about this, you might want to try it in one restaurant and send in a 'secret shopper' or two. The self order kiosk is epically unfriendly, laborious and almost enough to make me walk straight out. But it's the drink dispenser which requires you to dig out your receipt and scan it to enable it that was the last straw. I've been a loyal Steak and Shake customer for about 40 years - but my wife and I are DONE!!! See ya, Steak and Shake ... we won't darken your doors EVER again. read more

Ok came here CRAVING a milkshake. After waiting on the drive through line for 15 minutes she said "I will be with you in a minute and we don't have ice cream". WHAT?! You don't have ice cream?! The name is literally steak and SHAKE!!!! And its not like they just didn't have chocolate ice cream or something, they had NO ICE CREAM?! I guess I saved myself some calories read more

Waited in line at a drive thru to be screamed and honked at by the customer behind me that he already received his food. They handed me my food without drinks and missing items from my order. The man continued to scream and cause a scene getting out of his car to yell at me and my children. No one here intervened. I will never return here as they don't ensure the safety of their customers. read more

Lock box on door knob. Self serve kiosk. Two (2) persons hiding in the back . Ice Tea serving-containers had no lids at all! 1/8 inch thick burger. The soda machines were mostly out of order and soda was watery! WORST EXPERIENCE EVER! The SMELL of MISTOLIN Cleaner smacked you in the face as you opened the front door! Gave it chance , NEVER TO RETURN AGAIN! Cook putting trash out with same plastic gloves she used to cook with! read more

Steak ’n Shake - Abandoned ordering area!! - Fast Food Near Me - Mt. Juliet, Tennessee

Drive thru is never open and is always cash only. so annoying. Always out of items and always take forever. used to love this place.

I'm so sad how steak and shake has changed. It has definitely become a fast food restaurant. You now place your order at a kiosk. Tables were dirty, in need of bussing. My order wasn't done correctly and part of the order didn't come out at all. In all fairness, as soon as I brought this to their attention, they remedied it right away. But overall, so disappointed how this restaurant has gone down the drain. read more

Fresh fries that are thin cut and perfectly prepared- served with a smile and quickly even during their free fry promo in the drive through. Recommend this location- the staff was so welcoming even when just accepting an order of fries. read more

Understaffed, no need to explain. Whilst understaffed the quality and friendliness suffered badly. They are trying at their best to fill in holes that should be staffed properly. read more

Slowest. Steak 'n Shake. Ever. Food is good. Shakes are great. But be prepared for at least an hour dinner - regardless of what you order or when you show up. I have contacted corporate and nada, not even a reply. They clearly don't care. Yet, here I sit.... we have been waiting 31 mins for milkshakes to appear. Why? Because my daughter asked for a shake from here :) read more

This place has been alright, I've only gone twice, and both times the food was pretty good and I felt like my arteries got clogged. If you're looking for some super unhealthy, grease dripping, overly fattening food with no nutritional value, this place is better than McDonald's. read more

Is this place going out of business? The only thing I get here is the chili. The last 7 times I've been they haven't had any crackers. So I figure if they can't get something as simple as crackers then it must be on its last leg. I notice they are short on help too. They do have very good chili. They use to have oyster crackers, then they went to the stale saltines. Just very weird lol. read more

I don't know how this place is still open. Every time we go they say that their system is shut down, or they aren't taking orders (than why are y'all open??). The employees all are nice but they are obviously not doing their jobs. If we catch them on a day when they feel like working, the food is normally good. But hopefully this place will get replaced by something better eventually. It's an unpleasant experience more often than not. read more

Nasty, nasty, nasty, nasty, nasty, nasty place. Sticky floor, dirty tables, dirty walls, dirty dividing glass, dirty servers just imagine how dirty it is in the back of the house. The service is no better. When I complained with the manager, she didn't move a finger to make it better. We were actually accused of calling a server a b#%ch. We didn't-and wouldn't. We DID comment that with only 2 tables sat and 5 servers and 2 managers, it would seem someone could be cleaning. Ended up walking out without ordering so can't attest to the food quality. Don't believe the reviews- most would probably give it a zero, but 1 is as low as it goes. read more

So good EVERY TIME. I've had a couple issues with them not adding my extras to the burger at this location during the drive thru, but it's so fresh each time I can't complain for an overall experience over the years. Happy. I order the garlic double, add lettuce, tomato, onion. Never disappointed. read more

Steak ’n Shake - Garlic double. Add lettuce, tomato, onion. Heaven. TRY IT! And yes I'm in bed lol.. I worked 13 hours don't judge me. - Fast Food Near Me - Mt. Juliet, Tennessee

I frequently visit this Steak 'n Shake. My kids and I love the shakes! I also enjoy a burger from time to time. I have been here 3 times within a week and it's because of the excellent customer service I've received from Tiffany. I have gotten her permission to use her name in my review. She has a bright personality and make you welcomed. I will probably be back tomorrow read more

I wish I could give this zero star stars. Terrible service. Terrible food. Terrible management. Multiple times (every time but once) our order is wrong. Tonight we ordered a bacon BBQ burger, Frisco melt with no sauce, fries, and coke with no ice. We got a burger with no BBQ sauce, Frisco melt with sauce and EXTRA sauce on the side, mushy uncooked fries, and a cup of 80% ice. Every single part of the order was wrong. Unfortunately my husband only noticed the frisco melt while in the store. He asked them to remake it - and they did. But obviously someone wasn't happy because when we got we home we realized the bread was hardly cooked and the slice of cheese was so "unmelted" that I could peel the slice of cheese off in one piece! I called in to complain and ask for a refund. I was told unless I came back now with everything I couldn't be refunded. We live 30 minutes away and have a six month old baby who I just got to sleep. That's absolutely not happening. The fact that I could tell them the order and it was one they had tried to fix once made me feel like they should try to help in some way. I would absolutely NOT recomend going here. It seemed unsympathetic and rude. Terrible. Terrible. Terrible. Terrible. Officially never going back. read more

Steak ’n Shake - Fast Food Near Me - Mt. Juliet, Tennessee

The fries, cheese fries and milkshakes are great. The family enjoys these gluten free options. We also enjoy going through through the drive thru, parking the truck and eating in the back of the truck under a tree in the parking lot. read more

We used to love coming here. We get it that covid meant they were drive-thru only for a while, but we're long since past that when you look at every other establishment in Mt. Juliet. We got a hankering for Steak N Shake tonight, looked up this locations hours online and saw that they were open til 10, and made our way over. The sign on the door said drive thru only, which was no problem. We went to it and there were cones blocking it. We went back to the door which said the hours were 10-10 and we saw people inside who ignored us. I called and someone answered and I said I was confused about all the signs and not being able to get service. The guy said how there were only 2 of them there so they had to close. I started saying how I understood it's hard to find help but that... and he just flat out hung up on me. My husband and I have both worked our fair share of retail, etc. We get it that you want to get home. But the hours are 10-10; and at 9:30 you are not so slammed that two people can't handle a simple order at a fast food establishment. There's a difference between not being able to find help and your help bailing out early because they don't have the work ethic to serve the handful of people who roll through during the last hour of retail business. We work hard for our money, and we will not be spending it at this establishment again when it's clear their employees aren't trained to work hard for their's. read more

The food is always prepared fast and it tastes great! Waitresses are always friendly and helpful. I've missed dining here in the past year! Eating in my car was messy!!! read more

Stopped in with a party of 6, and got a table relatively easy. Had a bit of a wait for the food, which is probably to be expected with a party that size. Food was good, but everyone who had shakes complained they were unusually thin. Had we complained about this, I am sure it would have been addressed promptly, but we were too busy visiting with each other to start complaining. Fortunately, unlike Tara C, I did not get "Sick as a dog" eating here. read more

Steak ’n Shake - Fast Food Near Me - Mt. Juliet, Tennessee

Avoid this place if you can go hungry or starve before you want to set foot in this establishment better to throw your money away then spend it here. read more

Rrrrrrrrr!!!! I am so angry I could cuss and if the waitress called me or any other John "Baby" again I am going to be a gas hole. This is the most ridiculous experience ever. Where are you at corporate ? So our intentions were for a late night early morning meal after a long hard day. Not happening here. After waiting in drive thru for more than 20 minutes and being informed they were extremely short staffed we decided to go in and see if we were getting any more attention. Nope! After standing inside and waiting 20 minutes to be seated we are now wondering about our decision to eat at our favorite restaurant. It was staffed with 2 people at 3:30am very disappointed and pissed to say the least. There is a line of disgruntled customers. Waiting to see the next one curse them out. Maybe I can get it on video. read more

Steak ’n Shake - Fast Food Near Me - Mt. Juliet, Tennessee

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