First-timer here! I am from the Northeast where Zaxbys does not exist so I was excited to try it. I ordered the chicken finger plate. The chicken fingers were smaller than expected but still tasted ok. The Zax sauce had a strange flavor; I couldn't decide if I liked it or not. I thought the crinkle-cut fries and coleslaw were the best part. Undecided if I will go back again... read more

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Whenever me and my sister went, Mary was the lady at the window. She was the sweetest lady ever and was so kind and made sure that we had everything and always greets us with a smile. She's literally the best person every time I go there for sure needs a raise lol read more

Ordered a chicken finger plate with EXTRA fries instead of cole slaw and paid extra for it to be LARGE....sure doesn't look like what I ordered. Looks like they just gave me the regular extra fries. When asked for it to be corrected workers got argumentative and disrespectful. There's no way this is a LARGE fry with an extra order of fries. Just scamming! read more

mya and patricia lewis are sooo unprofessional 0/10 do not recommend !!!! I mean I get it. They're fast food workers. What do you expect but I mean it's like they hire any and everybody and then promote them to be a manager. It's ridiculous. I'll stick to my Zaxbys on university Boulevard. read more

The only reason I'm giving this two stars is because the food was fresh. the service is HORRIBLE! they were so rude and unkind. one ignored me one gave me rude looks and the other had a rude attitude and was giving us bad looks. I will not come back here again because of the service! we came at 2:50. they need to address this. boo read more

The meals were prepared nice and fresh (HOT). The service was as fast as it could be. The inside wasn't pack so it was normal noise while waiting. I must say it's very cold uncomfortable to sit and eat but my car worked just fine. read more

Zaxbys - 3 nibblers - Fast Food Near Me - Summerville, South Carolina

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If I could leave a negative -2 star review I would. Took them 55 minutes to provide me with my food. I ordered a zax pack meal and a side order of fried pickles. They rang me up for just the tenders. Forgot the rest of the meal. Refunded me in cash where I had to pay for the difference of the large fries and toast. Not a problem. Took care of that. Tell me why it took them an additional 20 min to get me two large fries and toast. It took someone in the back where the food is prepared in order to ask me what I needed from my order. Then they finally provided it within 5 min. That told me everything I needed to know. No one apologized or tried to make up for that up front. Not even the person who messed my order up in the first place. Very poor customer service. Do better. read more

I placed a quick order for a meal and while waiting I ordered their Cheese Bites. First order no problems, arrived home and open the second container and couldn't believe the serving size. Checked the bag in case they fell out nothing. Called the restaurant and spoke with the manager, advised what my issue was and his response " what do you want me to due, They are sold by weight " REALLY - unexceptable! What do you guys think? read more

Zaxbys - Cheese Bites - Fast Food Near Me - Summerville, South Carolina

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Food and I believe that has something to do with service. Fries shouldn't look like 2nd hand fries, but fresh. As for the bread looks picture is worth a thousand words. read more

Zaxbys - Ordered 4/2/2025 Zax Wings n things. Wings okay (praying over the wings) the fries and the bread look like they have been smashed. - Fast Food Near Me - Summerville, South Carolina

Just ordered the new quesadilla and I will tell you that this is the worst meal I've had here. The cheese wasn't even melted to be honest it's just a bunch of chopped up chicken strips thrown on a small tortilla with cheese. Freaking unbelievable how you pay for garbage like this!! read more

Check your food, they will get your order wrong, and completely leave items out. Seems like it's always a problem there.

i would give it negative a million stars if i could i found a hair in my loaded fries it was at the bottom of the fries so i didnt find until i was almost done eating. when i brought the food up and asked for a manger the girl who took my went to the back and they start talking shit then when the manger came out she accused me of putting my hair in my food "you've been over there for a long time how would i know what you did to the food" so i said you think i put my own hair in the food and she was like yea probably and said that everyone in the back had hairnets on when all they had on was hats. shitty experience and shitty old people who work at zaxby's thinking i'm broke and need a free meal at least im not 50 working at zaxby's!!! i also don't have a picture because i threw it in the trash can right after talking to her but it was a medium black hair. read more

Went through the Drive-Thru after work. What a great and outstanding service from Cherie R. She took my order with accuracy and friendliness. Mannerism was on point. Only thing was the cucumbers could have been chopped up thinner slices. Overall the food looks good and accurate. read more

The customer service is terrible. the rushing and cutting people off while trying to order is uncalled for. I ordered the loaded fries with EXTRA cheese and the lady even said back extra cheese but when I looked in the bag there was no cheese or ranch. I go back in the building and explain what happened but half the staff was standing at the kiosk doing nothing. One lady takes my bag to the back and then come back with the same bag they originally gave me. I look at my food and they threw a bunch of cold cheese on it. Why didn't they just remake my order?? I don't know what they could have done to my food. Do better yall don't have to work at a place you wouldn't appreciate the same treatment as I did. read more

Order through door dash very simple order 20 boneless wings (sweet and spicy ) we'll it arrives barely any sauce on the chicken. None in box to roll it around in.. call the store and told them what's up.. she said well don't know what to tell you you can come get the sweet and spicy sauce other than that nothing we can do.. we'll that's great but I used door dash because I don't have my car shake my head thirty dollars wasted read more

Zaxbys - Dried wings - Fast Food Near Me - Summerville, South Carolina

Dirty 1. I order online, go to pick it up to be told the drink machine is down and I can have water. I ask if the price will be adjusted on the combo and the young lady says I don't know. 2. I go to the drink area and it is beyond disgusting. 3. I get outside to my car to check the food and it is cold. read more

Zaxbys - What about this says $10? - Fast Food Near Me - Summerville, South Carolina

I normally like this restaurant. This time wasn't one of those. I don't think I will buy the chicken sandwich again. Tough and, well, just look at the picture. read more

Zaxbys - Chicken sandwich with cheese and bacon. - Fast Food Near Me - Summerville, South Carolina

I got a "Night shifts" worth of food. I'll never come back to this location again. This place must have dug from crumbs to serve

Service was very disappointing. Stood at the register for over 5 minutes before order was taken. I'm not sure if they were short staffed this evening but food took over 15 minutes once order was taken. Order was accurate but food taste if grease was old and was saturated into the chicken and fries. Realistically how hard is it to fry chicken strips, fries and toast a piece of bread? read more

Zaxbys - Fast Food Near Me - Summerville, South Carolina

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I am giving this 2 stars because I am tired of having to reiterate or explain the phrase "extra lettuce" lol. Sweet Jesus you guys are amazing but got dernit. At least put some effort into making the expensive salads, that are worth it, when make it like you give a hot dern... I will pay whatever but tired of paying $30+ for the same 3 salads I get to take home for dinner and the "extra chicken" is never on there and I have to add lettuce from my own fridge sometimes. Smh. I will be back because I love this place lol and I will change my review and I pray to dear God you get some consistency going. B/c sometimes it's great, sometimes it's not & next time? Please let me get extra chicken and just leave my grilled chicken Pattie's whole so I know I'm getting my chicken !Thank you guys in advance! Good day! read more

Three stars only for the covid excuse. The chicken looked NOTHING like the television commercial...tender like an old shoe sole is putting it politely read more

Meh. I love Zaxby's but this one left a lot to be desired. I ordered three meals through the drive through. I had just finished cleaning out my apartment with my 8 year old and we were both sweaty, tired, and hungry. We paid and drove home. Once home, I felt the dreaded "I should've checked the bag" feeling. I ordered the house zalad like usual with buffaloed chicken (tongue torch or whatever sauce it is). They gave me the blue salad. I despise blue cheese so I was pretty upset that I had to dig through the entire salad to try and get the cheese out. Not good. My 8 year old didn't get her fries with her meal. I let her have some chips from the pantry. I'm not impressed and if I have to come back due to my boyfriend desperately craving Zaxby's, I'll be sure to inspect the bag before we pull off. read more

food was awful. I asked for fried pickels and they were not fried. I also asked for hot sause and I got wimpy sause. The bread was soggy and food was cold. the workers were mean. I would have gave zero Star if I could have read more

I like Zaxby's. They have plenty of menu options for all tastes. The staff/service varies by the day. The drive-thru takes forever! the food itself is usually pretty good. Like all major chains, food tends to decline over the years, but I can only see that happening ever so slightly with Zaxby's. It's not bad & good for a quick meal. read more

Fast service. Tasty Hot food and freshly made. Nice drink station. Friendly staff. Reasonable prices.

It was late and we needed dinner. My daughter wanted Zaxbys. So we went through drive-thru. My daughter got the chicken tender kids meal and I did the wings and things. Everything was right when we got home, so no complaints there. The girl that took the order sounded miserable on the speaker and you could tell she did not want to be there. The food was fine, no complaints. However the goldfish graham cookies that come with the kids meal are TERRIBLE. My daughter will not eat them and I tasted them and could not even stomach them. read more

I went through the the drive through. Bought a lg. Fry and lg. Drink. I gave her a 20.00 and they handed me my drink and then my fries in a large bag. I didn't think about it until later but they didn't give me my change or the receipt. I usually pay by card. I called them when I realized it. They said they were not over on the drawer. They another manger came in the phone I started to tell what happened and he said he was told about it. He proceeded to tell me it's not his job to run after customers. That I should learn a lesson about not leaving my money. So I asked if it's ok then then for her to pocket my money. He then hung up on me. Someone pocketed the money. So their food is ok but I'll never go back. read more

Of course I love this Zaxby's in Summerville. This is a great place for tasty chicken sandwiches and wings when you are hungry. They take their time to get everything right and I am willing to wait a little longer for good quality food. Everyone that works here is friendly and cool and I have always been treated good every time I have been here. The location is very convenient and easy to get in and out of when you need to stop and then get on your way. The inside of the restaurant has a lot of cool Summerville specific decorations and it has a very relaxing vibe that is good for eating a good meal. This Zaxby's is always clean and well run and I have had a really good experience every time I have visited here. read more

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We have enjoyed Zaxby's at several different locations. We stopped for a late dinner tonight and ordered our favorites. Here are the highlights: the drink machine was spewing out ice and drink all over the floor, floor mat was squishy soaked in drinks, the toast was burnt, the mushrooms were greasy and awful, during our entire meal the dining room was being cleaned by moving the furniture and cleaning underneath---lots of banging and slamming. We told the staff about the drink machine and floor and were told they had been "working in that all night". We asked for salad dressing that they forgot and were given dipping sauces. The one good thing is that one male employee was working very hard all night. He is a good worker. You should keep him. The rest of the staff socialized behind the counter. It's time to clean house and get a new staff and a new cook!! read more

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This was written by my mother, but I was too tired to go through the process of figuring out her apple password to download the yelp app to post the review. So here we are. I would add that she's the sweetest person and loves to take her grandkids here so the salad must have been pretty bad for her to get upset and say anything negative. "I'd like to say that in the past I have complimented to the manager about a beautiful Zensation salad from the summerville zaxbys. Yesterday I received a salad far from decent, plus I did not get an egg roll. The salad lacked an egg roll, chicken, lettuce...it was a pitiful looking salad. Very disappointed, I will not return to the Summerville Zaxbys." read more

this was the worst expirence i've ever had at a restaurant. they were very very rude and had no customer service etiquette. food was alright. read more

Zaxbys is always a staple to eat when visiting the east coast from our home on the west coast. However we didn't enjoy the dining experience. It rained that day and water was leaking into the restaurant. There was a horrible smell inside and just did not feel clean. I understand these things happen but in my opinion they should not have been running business with water all over the floor and quite frankly smelling moldy and musty in the building. read more

While the customer service was nice and we got the food speedy. That quality of food is going down hill. The chicken fingers are so small it's rediculous. Half the time the chicken is burnt. read more

Zaxbys - Fast Food Near Me - Summerville, South Carolina

I hadn't had Zaxbys in forever and now I remember why. Overall the food tastes fine but ALL 6 of the buns on my nibblers were burnt and they forgot my extra sauce that I paid for. I guess this is what I get for not checking my takeout bag. read more

Zaxbys - Burnt bread - Fast Food Near Me - Summerville, South Carolina

Wow. Disorganized. The salads were horrible and they screwed up the order after asking THREE times whether it was grilled or fried. Came to the table twice to ask and yet screwed up 2 out of 3 salads. Then in order to salvage the meal, I go up to the counter to ask for the blue cheese that wasn't on the salad. Oh, they are out. Yeah well guess what. ...cheddar is not a substitute for blue cheese. Brains. How about telling me when I order, because its a blue cheese salad!! They could not have cared less. Zaxbys zucks. read more

I literally come here all the time, and every time I order the wimpy sauce wings. And everyyyy time it barely ever has sauce. This time I told them the situation. They said I'll have to pay for the sauce. Fine. I did. I come home, no sauce. Bread is cold and instead of giving me a sweet tea they gave me some kind of lemonade ???? read more

Zaxbys - Fast Food Near Me - Summerville, South Carolina

Clean fast and friendly. Tried to buy a kids drink for my 3 yr old when he had a melt down. Asst mgr gave it to me free! SCORE!

Food below zaxby's standard. Ordered online and was told that our order would be done after those in the lobby, including those that came after my order. I got there at 6.50 and waited for 10 mins and no order. The process said it would be ready at 6.46. 5 mins later asked where my order was and got told about the cosmicly stupid rule. Which dumbass thought that was a good idea. The cashier had to ask for my order to be made after the manager would not come to the lobby even after another customer had the same complaint. When I finally got my order, 30 mins after arrival, and got home there was no coleslaw. WILL NOT GO BACK TO THAT ZAXBY'S AND RECOMMEND YOU DO THE SAME. Good luck if you do. read more

Please look at your Cobb Salad before eating. Went to Zaxby's on 01/05/2021. Ordered (2) salads. Got home open my salad and put the sauce on it. Shook it and I tasted it. Got my bottle water and salad heading upstairs. Relaxed when to go eat some more, but saw something black in my salad, so I looked and I get sick to my stomach. Looks like a burn bug. Really nasty. read more

Fast food chicken and fries. The chicken was all white meat and the fries are fantastic! Great seasonings. Tons and tons of food in one serving, I think I finished like 1/3 of mine. Their banana pudding milkshake sounded awesome but I had no room to try it! read more