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Zaza Steak and Lemonade

3.0 (4 reviews)
Open Open 24 hours

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1 year ago

So awesome in every way.. food great, service great, taste out of this world, sales fantastic.

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9 years ago

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8 years ago

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8 years ago

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Cousins Subs

Cousins Subs

2.3
(11 reviews)
1.6 mi
$

For some reason I got sick of the tuna. All the food was delicious . Service was ok and the store…read morewas empty

After a long day with my mom, she wanted to treat me to a sub from Cousins on Silver Spring and…read moreHighway 100. I got a chicken cheesesteak 7 1/2 Inch and my mom a chicken cheddar bacon 7 1/2 inch sub. The young lady at the window was friendly and patient (helped me get to my Rewards acct. via my cellphone number) As soon as I dropped my mom off I drove home to eat. I was starving since neither of us had eaten breakfast or lunch. The sub bread was tough and cracked on top. The meat was dry and salty as well a void of any other flavor. I tried to eat it thinking it's not that bad- but it was. I called my mom to ask how her sub tasted. She immediately said salty. I called and was told they could give me a different bread with many apologies to make things right. I go to my moms, get her sandwich and receipt and spoke with Juan (store manager). He said its impossible that the bread is stale or old because the GM makes it fresh daily. I show him the sub and he said well we can make the same subs again but could not do a different sub/bread. Why would I want a repeat of the salty sub on stale bread we just received? I asked for our money back. We paid cash and I had the receipt. He said only a GM can approve getting our refund. I was starving and now beyond frustrated. He said sorry there's nothing I can do and walked away from the window. This was such a horrible experience. The manager said the sandwiches are pre-seasoned so they can't be too salty also. Lay-Lay, the young lady at the window was the only saving grace for this visit. She was kind, patient, and apologetic.

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Zaza Steak and Lemonade - steak - Updated July 2026

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