I have taken two of my cars to Zemp Auto, I have been happy with the service I have received on both of them, everything from oil change to air conditioning work on both cars. I feel they do not try to push you to repair every little thing on your car read more

Bryan and the staff at Zemp Auto are absolute rockstars! I wont send my cars anywhere else. It took me years to find an honest mechanic that stands by their work and I can trust. They have extremely competitive pricing and I never have to second guess if I am being sold on services and parts I don't need. Some of my favorite services they offer include their free towing service to the shop ( yes, if your car breaks down ,they will send a tow truck to pick it up and bring to their shop at no cost) I've unfortunately been in this situation a few times and it's great to know I won't ever be stranded or having to pay hundreds in tow fees. Outside of that, I love their digital estimates they send every time they look at my car... With pictures, explanation of what's wrong, and clear pricing, I can always see exactly what needs to be done. Thanks again Zemp Auto, AAA+++ Service read more

It's been a while since I took my car in and I should've looked at new reviews before I did. I'm not sure what happened as they used to be a solid shop but now I agree with current 1star reviews. Maybe the good techs left or ??? I'm not sure. But I was quoted one price and time frame and neither was correct. Also I'm not even sure the problem is solved.... read more

Brian you used to run an honest shop, I'm not sure what has changed or why. Unfortunately now your crew isn't honest and when a customer confronts you about concerns and issues you blow up and don't listen. When your "tech" first called he said it was my alternator I told him I had swapped that out and already tested before bringing in so I know that's not it. That should have been the red flag to make me pick up my car and leave. But based on past experiences with you I gave you the benefit of the doubt and Your "tech" said the fuel pump would solve 80% of the problem and when the car was picked up it was just as bad as when it was dropped off. When I went back in you said you would look at it so I dropped it back off and then you called and refused to look at it. Said you reviewed the notes. When I told you to listen to your "techs" phone call with me so we could all be on the same page you refused to listen. Why did you refuse to listen Brian? Is it because you know your "tech" lied to me. Listen I know I paid cash and my options are either small claims court or bad review. And I'm sure you know most people won't take the time to take you to court and you are correct I'm one of them because I work hard for my money. But I'm leaving this review in the hopes that I save someone else from having to deal with shady mechanics like you and your staff. read more

Towed my car to zemp to fix my brake system on my Lexus. I regret taking it there. Guy charged me 4100 dollars to fix brakes and radiator Didn't have radiator issues when I took it in. All of a sudden my radiator needed replacing. I told him to fix it. I needed it road ready to head back home to nv. An hour into my drive back home all indicator lights for the brake system came back on. Car sounded and emergency alarm so I took it back to zemp. They cleared the lights but didn't do any work to fix the issue and handed it back. A month later. 4th of July weekend,again, brakes went out. I called zemp to report the problem under warranty work and they refuse to work on my car after spending over 4100 dollars with in the month. They called me a lier. They stated they refuse to work in my car because I was unhappy with the work and damage they cause on the hood grill. They broke off a section of it and blame me for it. This shop is owned by a scammer. He will cause new issue to your vehicle and make you spend more. Real shady shop....Beware read more

I used Zemp some years back and they were great. BUT... DO NOT TAKE YOUR CAR THERE NOW!!!. I took my car in for a relatively simple repair. A fuel pump and sensor. I left with a car that was not put back together properly and leaking gas in my driveway. I took the car back the next business day and was verbally insulted by the owner, Brian, telling me to " call my husband" and that they were not responsible for the new issues after my car was "repaired" by them. RUN!!!! Insulting owner and staff and not efficient in repairing my vehicle. I like to support small, local businesses... but NOT this one. ESPECIALLY if you are a female. I am appalled and embarrassed at the lack of respect and ridiculously subservient treatment that this business presented to me. I will NOT be back...and if you are smart, you will NOT give this auto repair shop your dollars and trust. read more

DO NOT TAKE YOUR CAR TO,( ZEMP AUTO) IN MESA AZ OFF OF VAL VISTA AND SOUTHERN!!! Sooooo I had my wife drop my car off for an oil change they had my car for almost 5 hours I call them for an update and they say we'll it's all done but we can't get your hood to close. So I rush there and when I get there the owner is telling me that I set them up and brought my car in like this I am so mad at this point I can't even see. So I yell, FIX MY CAR NOW!! The owner says "get the F*** out of my shop, take your car free of charge?????" then calls the cops. They do absolutely nothing but tell me to take him to small claims court. So i left. I'm sorry I run a small business as well and would never do this to any customer because one of my coworkers messed up, then say I set them up and brought my car in like that. Why would I do that? Makes no sense DO NOT GO HERE. These guys do not even have one review on BBB. How do you break someone's car and not even offer to fix it? Great guy the owner is read more

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We took our truck to Zemp because it hadn't been driven in ages, however when we did we noticed a terrible clanking noise. Brought it in mid-week for the appointment & they said they would call by the end of the day. No one called. We called and the guy started rattling off details about a truck that wasn't ours. Once he realized he had the wrong truck he told us that he was too busy to get to ours that day. We picked it back up and brought it back in on a Monday for an appointment. After having it for a week they charged almost $900 for a spark plugs and rubber boots on the coils. We paid the $$ picked up the truck on Friday and the truck ran the same. Still had the loud clanking noise. When we called to find out what was going on no one answered. No one returned calls. My bf left an honest review on another platform. The owner called and when we again tried to get some answers he told us "F YOU BRO"... told us to " F OFF" and pretty much said the truck was a piece of junk. Horrible business man. So unprofessional. I do not care how you wrong you feel your customers are you never have the right to cuss them. We knew it was in bad shape and we just wanted to have someone tell us what the next step was or what to do about the loud scary clanking noise. We didn't understand the almost $900 for spark plugs and boots! This shop is a rip off, totally unprofessional, classless and worthless. Go somewhere else. Wish we would've read the reviews before we went! If I had the option of giving negative 10 stars I would! read more

These guys are great to deal with. Very responsible and did a great hub on all my cars and even motorhome. Just did a great job and mu h less than BMW would charge. Curtiss Smith read more

I took my VW in for a water pump and they fixed it and got it done in a timely manner. I thought great!!! I have found a shop I can rely on and trust. Wrong. I took my van in to have it looked at and it sat for two days without being touched. I called yesterday and they promised me it would be looked at then, it wasn't. I picked it up this morning and brought tit home, I'll fix it myself. Brian offered the classic excuses if we are busy and I had a guy call in sick, but no real apology. Oh well, their loss not mine, I'll just have to fix it myself or take it elsewhere but if my car dies in front of this place, I'll have it towed across town. read more

Been coming to Zemp for a decade! They don't just keep us running, they explain everything and actively work to provide the best value when repairs are needed. Sometimes they work so hard to get the best price on a part or beat repair strategy that I can't believe it. Quick count, I think I've brought 9 different vehicles here in that time. Appreciate these guys. read more

I've been taking all my vehicles, my wife's, my son's, my daughter's, and of course my own car to Zemp Auto for years now. I've known the owner for years and he has been working on my vehicle's since before he opened his shop. He is a very honest and reliable person. The owner and technicians working with him are very responsible, respectful and considerate to all of our needs with Service needed. They take the time to listen and work with our schedule, taking into consideration our personal needs and explaining why he needs the time he has quoted to keep the vehicle in his shop and perform quality work. read more

Zemp Auto Service & Repair - Some of my cars .... - Auto Repair Near Me - Mesa, Arizona

Came for an oil change and tire rotation on referral from a friend/ former employee and these guys were awesome! Down to earth, good sense of humor and they have a shop cat! Honestly, I'd come back just to see the cat again. She cuddled in my lap for the entire hour they were working on my car and it made my whole day. Anyway, great service, no BS. A+ from me! read more

Zemp Auto Service & Repair - Shop Chonk - Auto Repair Near Me - Mesa, Arizona

Moved to Mesa from Washington State in June! Needed some custom parts installed on my 2019 Mustang, both mechanical and cosmetic. I must say that Brian and Paul are true professionals and provide service and expertise far beyond the norm in automotive service! All I can say is, "before you go to one of the national chains, give Zemp a call, you will be pleasantly surprised and are supporting a local business!! read more

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This place is a messy dump, bad service, full of attitude. I prefer to support local and small business but no way, you don't respect your clients nor your shop. read more

Every now and then you get a good honest local shop. This isn't it. Every time I have taken my vehicle there, it comes out with more problems than it went in with. I could go into details, but let's just say you will need multiple return trips and every time they will tell you it isn't their fault. So, this last time, after hearing he wants $2,900 to fix what they now believe to be the problem, I voiced my concern and the owner cut me off and told me I had been a very difficult customer to deal with. That won't be a problem for him anymore. Do yourself a favor and take your vehicle anywhere but there! read more

Took my 99 chev blazer in to get looked at, they looked at codes said I need a fuel pump, and your alternator is bad, I told him it's good it's been tested, he told me he will just take it off the bill if that's the case. So I'm at 1500 he says I'm good to go your vehicle is running 80% , but you do still have a small vacumm leak under the manifold. I asked if it was a problem and if it would cause damage to engine. He told me no it's running alot better, it will be fine. PAID in cash gave great tip. A day of driving and the engine light came on, it starts acting the way it first was, I call zemp they tell me " well we told you there was a leak still right" I started to get a little mad and finally owner I guess told him to tell me swing it by he's involved now he will look over it and see what was done. In my head I'm thinking he's going to look over the job not just the notes taken on my car. I show up to see the progress and it's in same spot owner tells me nothing he can do it's something else too not just the fuel pump that was wrong with it. So I spent 1500 dollars and vehicle is back to running like shit. Told me to pick my keys up and hung up on our phone call. Worst customer service WIll NOT EVER GO BACK! read more

Brian and company are as good as they get. We've been doing business with Zemp Auto Services for over 10 years and I would not go anywhere else. They are honest and efficient with everything that they do. Brian knows his stuff and is great at clearly explaining the situation and giving options to fix the problem. Just saw them today and I was in and out. Thank you Brian and crew!!! read more

Excellent customer service and quality work at a very fair price. Issue with the A/C in my Honda Element and they had me up and running within a few hours. Will be calling them first for all my future car repairs. read more

My car would stall intermittently and my regular mechanic just shrugged and didn't know what to do. I took it to Zemp. Brain changed out a relay and said if it was fixed he'll trust me to come back and pay him. 5 times I attempted to stop in, but no one was there while work was being done on the property. I finally did catch them weeks later and paid them $50 for his time researching on the internet. Now having intermittent transmission slipping problems and they had to drive my car over 25 miles until it happened to them. "Yep, just like you described". Said I needed a completely rebuilt transmission at a cost of $3,749.75! (Other places under $1900 and may not even be that much depending on what they find.) Charged me $73 to drain a quart of transmission fluid out and add a quart of $5 additive. Was so hoping to have found an honest mechanic near my home, but NOPE. So much for being honest with them. Also, very unprofessional in the way they conduct business. read more

Had a bad experience with a 3rd party towing company and the driver tried to get them not to service my car. I got a phone call from one of the writers at the shop apologizing for the bad experience. I'm just glad they are serious about business and customer satisfaction. read more

This is long over due took my car to Zemp auto a few weeks ago for an oil leak and was impressed by the service I received , if he wanted to he could have ripped me off but he didn't , he gave me his honest opinion and fixed the problem , I appreciate good service as it is hard to come by these days ZEMP you are my go to guys from now on prayers for much success to you and thank you so much for being an honest person read more

Ever had an owner of a business yell at you over the phone? Ever had the owner of a business hang up on you? Ever had the same owner of a business text you "I hope you find the help that you need!" I experienced all of those things with Brian Zemp--the owner of Zemp Auto. Brian may be a good mechanic, but he has a problem with his temper and communication. After getting our van back the first time, it had dirty finger prints all over the inside of the door and side of the seat, and the electric seat adjustment was totally disassembled. I pointed it out to them, and Brian apologized, took it around back and had it all put back together in ten minutes. But why was that disassembled in the first place? The repair that I had taken it in for was for a cylinder 1 misfire. The recommended repair was to replace the cylinder heads at a cost of over $3000.00! I asked for other options, and we settled on a repair that involved changing out the lifters. (This repair was still over $2000.00.) Within a day of getting the van back (after the weird experience with the seat electrical handles), the same problem presented itself. The engine was rough to drive, and it had all of the same symptoms. I told them I was unhappy with the fix, and that is when Brian lost it on me. He hung up and told me he would need to listen to his recorded phone calls of our conversations with his employees and what I was promised. After the second diagnosis, he told me that it was an easy fix for only another $260. Not sure why, but I agreed to it. But I will never return. This business has broken my trust, and because of his rude behavior and inability to control his temper, I will not be back! read more

Brian and the boys at the shop provided me with an honest and fair quote, and made sure to have my car done in time for an appointment I had later in the day. When I got in an accident immediately after picking my car up, they provided me with a referral and replaced some light bulbs free of charge so that I could be street legal again. They are friendly and helped relieve so much stress for me- I couldn't recommend them enough! read more

Took my car in and had a catalytic converter installed. Took it in at 8:00 and said it would be ready at 12:00. At 5:00 nobody had even called. Picked up my vehicle at 6:00. Next day it stopped running. Had it towed back to Zemp. They had it for 8 days. Didn't ever call me. I had to call them after 4 days. Then the lies started. Said they spent some time on but had to get back on it and would call me back in 2 hours. Twice they did that. Never got a call ever again. They are to busy and to unorganized. Worst auto repair service in my life. read more

This a great place. They always take great care of me and my truck. Honest hard working no BS kind of place. I will always bring my truck here. read more

I went to Zemp for 2 years and they earned my trust until one day I took my car in for an oil change and the owner gave me an estimate for my shocks. He said they needed to be replaced on my 2013 Prius that had 80,000 miles on it. Not even broken in by Toyota standards. I have a friend that has a 2008 that has 250,000 and has never changed the shocks. I took it to my son in laws trusted Toyota mechanic. He said none of the shocks are not leaking and do not need to be replaced. I have 100,000 miles now so I no longer trust ZEMP Auto and have not taken my car back there. BUYER BEWARE!!!!! Not as honest as he says and at first they see honest buy look out and if they did this to me were they using synthetic oil? Were they replacing the filters? NOT TRUSTWORTHY!!!!! read more

Best auto place I've ever been to; extremely helpful, super informative, nicest mechanics I've met! Definitely would make the drive from flagstaff to come here again and I'm recommending them to all of my friends! read more

We've been taking our three cars to Brian at Zemp Auto for the past four years and have never had anything close to a negative experience. He's professional, experienced and honest. He hires good guys (vets too!) and they are just as cool as he is. I spent three decades employed by domestic and foreign vehicle manufacturers on the finance side and have extensive experience and exposure to dealership service departments. That is why I was looking for a qualified independent professional service organization when I found Zemp. He doesn't try to sell you unnecessary services and he does what he says he's going to do at a reasonable price. You can't ask for anything more from a service organization. I fully expect to get more than 250,000 miles out of each of our vehicles and one of the main reasons I'm confident is that I've got a guy like Brian that tells me the truth about what I need to do to make that happen. As far as these reviews go, context is important. The bottom line is if you want a positive experience with your vehicle buy a high quality one to start with then take care of it. If you're smart you'll find someone like Zemp to be your partner in that process. For the record Brian and I don't hang out or drink beer together but after you've worked with a guy on your cars for over four years you get a really good sense of his character and the type of outfit he runs. Highly Highly Recommended. read more

I was in a real bind this morning and at the recommendation of a friend, called Zemp Auto. I've never been here before but Brian had surpassed my expectations and got me back on the road in no time! I've finally found my auto repair shop and will definitely come here again. Thank you so much Brian for helping out a very stressed lady. read more

This is a great shop. I used to do all my own work so I know cars and these guys are very honest. The prices are fair and the work is always top notch. read more

If you need honest, reliable service go to Zemps Auto. I travel from central Phoenix to have my car serviced by them. I trust them!!

I brought my vehicle in because it intermittently would not start. Of course my luck when I brought it in it started everytime. They did their due diligence and didn't charge me for anything. Not even their time. They are awesome!!! read more

I took my car and because I was having some squeaking noise when I would go over speed bumps. They did a diagnostic and I found out it was the upper control arms. I called the dealer and got a quote over the phone and Zemps I was half the price because they were willing to use aftermarket parts and it's a small local business which is good to keep their labor rates low. Aside from cost, the staff was extremely knowledgeable, friendly, and most importantly - honest. They kept me up today on the status of my repair and they let me know when it was ready for pickup. Even threw in a free set of windshield wipers because it was raining and my wipers weren't working properly. I will definitely return for continued repair and service. read more

Just had my ac fixed. Works great. I have been coming here for years and they are always honest and their prices are unbeatable. I took my truck in to several other shops and they all tell me that I need additional repairs. Zemp auto is honest with me and will tell me the urgency of the repair. While the other shops make it sound urgent, Zemp will tell you the truth and not try to up sale their clients. Would definitely recommend Zemp auto over the other 4 or 5 mechanics I've tried over the past 5 years. read more

Zemp Auto is the place I trust for mechanical work on my vehicles! Always honest and fast service; ask for Brian!

we're so happy with our experience at Zemp. they identified a couple of issues for us & replaced some of them in a quick fashion. great guys, easy to talk to! read more

So, I went in for a scheduled oil change which was a great value under $55 bucks. Left work and drove in from Scottsdale to make my 4 pm appointment at a reputable place in my neighborhood. I had been here once before and was very pleased. I will also say the mechanic today was great. During the oil change, I said I also needed a cabin filter and was told previously that when I bring the car for the next change, they will change it for cost as it takes very little time to do on my 2011 Camry and as a returning customer. When I was handed the bill, it had an additional $20 in labor for the $19 filter something that took minutes to exchange. When I asked the person who checked me in he mentioned nothing about the $20 labor. Not that it is that much but I was I was surprised. The gentlemen said he didn't make the pricing, he just worked the counter. The owner had gone to Circle K but I was not offered the ability to talk to him when he returned and he took payment. So, when I saw the owner wheel up as I was driving off, I told him that I felt I was unfairly charged without a heads up. He immediately told me that it costs him $45000 or $47000 a month to run the place which is not my business and that I was getting it cheap. He also said that it was the second time a customer was not given a quote with the counter person. He finally reluctantly offered to return the labor and said it is not worth a bad review. I assumed he could just credit the transaction back to my card and left. He never said nicely to come on in, we'll will take care of it, we want you back.... He evidently could not. I received a voicemail from Brian (spelling), the owner, stating that he needed my card for the credit but elaborated that he was surprised at my level of frustration about the matter and extended his apology for not coming in for the credit but he did not tell me that during our discussion. It was more about the counter person's lack understanding that there were solutions possible and his immediate rebuttal. When I called Brian back I asked if he could credit the card which he said he could not and needed the card. He also resorted to letting me know that I was being cheap so I had to explain if I am so cheap maybe I will just contest the charge and he can wait for his money and then hit me with an F Bomb. Multiple in fact. It has been a very long time, and I am 59, since I had a business owner tell me FU. But it will be the last. I am not saying don't go and people have bad days. It's your money. As I said, the mechanic was great. I am saying, if you do, make sure you have a full quote. based on his and/or his counter person attitude, I will not spend my money there as it appears my money means nothing to help pay for the steep rent. read more

I have always taken Blue to Midas. She is a 2005 Mazda 3. Midas kept ripping me off, making me feel as if she was just falling apart- over and over again. I finally got fed up, so with her latest troubles I asked some friends and they told me to take her to Zemp. I scheduled an appointment. They immediately told me she needed tires and they can't diagnose her with such bad tires. They gave me some suggestions on where to go and didn't charge me. I brought her back with new tires, they Balanced her and got everything aligned. They notice a bolt missing in the front axel and replaced it. I can't help but feel that if it was anyone else they would have wanted to replace the Axel... They are honest and amazing and I am so happy to have found someone who doesn't screw me over just because I am a female. This is the only place I trust now and I rather then fearing mechanics, I can finally rest easy knowing Zemp is honest and does some damn good work! Very happy and will be back for sure! read more

I have always been treated great at Zemp Auto. Brian and his team always go out of there way for me. They are honest and cheaper than other mechanics in the area. I highly recommend them. read more