Don't do it; they will mess up your car. Terrible experience! It cost me thousands of dollars, and…read morein the end, I had to get it towed to another shop that could actually get my car running the way it should be.

Love coming to this repair shop it's very reasonable in price and the owner is so friendly and…read moreshows he really cares not just about his business growing up also about his customers. They were able to fix what was going on with my malfunction indicator light since I couldn't determine the root cause on my own with a deep inspection

I did not make the appointment here, but the lady who answered the phone was extremely nice. She…read moreknew a lot about alignments in general and the price was 129.99, I went with another business because of lifetime alignments and knowing I had to replace another suspension component very soon. This seems like a top shop for dealing with lowered cars.

got my Vanagon's alignment straight in no time at all. I installed some billet UCA and no one else…read morein town would touch it. true professionals in their craft.

friendly but lacks follow up with staus of vehicles. I think they are good mechanically.read more

Needed to get my car inspected. I got there early and they inspected it while I waited. I got a…read morepassing inspection and paid $20. A bargain in my view, where some other places give you a "free" inspection but then discover some expensive repair (like new wiper blades that cost $50). My wait was under an hour. In a nutshell this place is humble and honest.

Only going here from now on. They were unbelievably welcoming, had great communication, and honest…read moreabout everything. They made time to answer all of my questions with a reason backing it up. I highly recommend this place as they are true to their word and know what they're doing.

Solid service by the folks over there at R G auto repair. New to the area so always scared about…read morebeing screwed over by a mechanic I don't know. After finding out the hard way a few times, These folks came recommended and I can see why. Great, timely service and went out of their way to help me out. Raymond, Mel, and the front desk lady I believe her name is Alyssa they were all fantastic. Great value and won't rake you over the coals. 10/10 Highly recommend

I had a nail stuck in my tire. So I called to see if I could walk-in for a tire plug and Ms Vicki…read morewas very nice and told me to come in. There's always a lot of cars here, so I'm assuming they stay busy. The plug cost $27. I sat in the waiting area while it was being fixed. It was about a 30 min wait, which wasn't bad. I was in and out on my way. I'm not sure how they are with fixing things under the hood so I can't say much on that. The whole process was easy. I did notice after I left my car was making a strange noise it wasn't making before. I didn't assume they had anything to do with it, because there was no reason for them to be under my hood. So maybe it was just a coincidence. But this started the same day, like something sounded loose. Other than that my experience was good.

From the owner: At Kempsville Auto Care Center in Virginia Beach, VA, our team is committed to providing the best,…read moremost pleasant automotive repair experience possible. We only employ the best, most qualified ASE Certified Technicians, and we proudly bare the NAPA name.

Visiting family and needed work done on my Jeep and McKenzie's Auto were precise and on point with…read morethe needed repairs. I would recommend 10/10

Came in for new rotors and brake pads, the entire staff was friendly and welcoming and my vehicle…read morefelt brand new after only a couple hours! I will definitely be coming back as this is my now Go-to shop!

Dropped off car at 8:30am. Firestone staff called at 9:52am advising wiper blades to pass…read moreinspection. I got wiper blades and called back at 11:15 am and asked when to return: "closer to 5 pm (per the earlier agreement) or now?" Per their advisement I returned by 11:30am. The inspector knew we returned and knew we put new wiper blades on. I went inside to pay and was told the inspector "Just went to lunch" and it would be "an hour wait." This was unexpected and uncalled for. They knew we were so close to finishing such a very short quick task. I called back on the way home only for it to get worse. Firestone staff advised to return sooner than later. I complied with Firestone staff's preference. The manager actually said out loud to me: "Ma'am, the world doesn't revolve around you," and pointed out that "Mr. Firestone is dead, " which was cruel and unnecessary. This is how they treat loyal customers of many years. Sad because that newer manager girl had been so nice in the past.

Their service is freaking terrible. I used to come here religiously but it's just been getting…read moreworse and worse. Dropped car off had an APPOINTMENT at 11. I had to call at 2 just to be told it still hasn't been worked on, I get stuff takes time but atleast call the customer to let them know. Now it's 5 and I called again and got attitude cause I was asking about my car. Wtf?! Yall suck

My experience was a great one. When I started to feel a little overwhelmed, my salesperson Joshua…read morewas very patient and supportive. The atmosphere was welcoming, and the finance team, service department, and other sales staff were all friendly. Overall, it was a great experience from start to finish. -Latonya Barnes

Would give zero stars if I could. Every Hall dealership I've been to (in multiple states) has been…read morestellar at wasting your time, but this one tops them all. I bought my Mazda from here in September 2025 - brand new had a paint chip on it. Took three times for them to fix it. I eventually let it go because they eventually did fix it with all MY follow up. The first time they "fixed" it, the paint was still chipped.. I was told they may have just put a clear coat on it, then I had to tell them even if that was the case I wouldn't call that fixing the paint that was messed up. I take my secondary vehicle, jeep wrangler, to get a state inspection. Passed last year just fine from another shop. Failed this one - they call me to ask if I have the covers for the lights on bumper or else it will fail. I'm like it doesn't come with covers, what exactly is the problem? Nothing has changed since my last inspection. I'm told because they are off road lights they have to be covered. Makes no sense, not in the VAC for state inspections, so I request the person who did the inspection to explain it to me when I get there and show me the exact VAC. I get there to pick up my vehicle, they explain it to me, they have the VAC printed. It's for having more than four lights on the front of my vehicle - a different reason than what was explained to me on the phone. So I'm like what are my options, I'm told I can unplug them.... do it and bring it back the very next day. Failed again. They blamed it on the person who did the inspection and said it was his last day anyways. I don't care if he still works there or not, I'm not trying to get anyone fired. I'm just saying apparently it's a crab shoot what you will fail for each time, even if it's the very next day!!! Guess I have all the time in the world to get state inspections everyday until the magic 8 ball says I can pass. Update: when I took the jeep I also took my Mazda, which passed inspection. They didn't even put a new inspection sticker on the vehicle, so there's two vehicles they messed up. Now I will have to go back again to REQUEST them finish their work. Don't go here unless you're unemployed and can spend all your time bringing your vehicles up to this place. What can this place do right? I drive up there on Sunday and they are closed. Their own website says they open at noon on Sundays. Get there, door says otherwise.