Bad customer service. The building moved and I went to the old place by mistake , which happens to be a brow place with the same exact girl who worked at Ziba before. Not even noticing, I got my brows done and then was told that this place was no longer Ziba. I called Ziba and let them know the story , and rather than being understanding about the rather funny situation, Kristen gave complete attitude and reiterated several times that there is a 24 hr cancellation policy and she couldn't cancel my appt with no charge. Of course I asked for manager to call me back , and what a shock, no call. Hope the $19 dollars was worth losing many customers. In response to your comment, I can see where your employees get their customer service skills. Any decent business would've laughed at the mistake I made, said thank you for being a valued customer for over five years after numerous shop location changes, and gave me my $19 back. And any decent manager would have called the customer back , rather than responding on yelp to save face . Glad I found Sarah. read more

As much as I like Manisha I have to give Ziba zero stars for lying about Sarah being on vacation . It's sad how they treat their employees and customers . read more

Love Sara She's amazing, great work, clean and friendly. Good communication. Nice place. read more

So disappointed in the service I received, I booked an appointment with Sarah and wasn't told until I arrived for my appointment that she was not in. I would not have showed up if I knew Sarah was not in, and the service I did receive was not good. My eyebrows are two different shapes and when I tried to speak up about it I was told " that is the way my eyebrow is". And then I find out clients are being told that Sarah decided to not return from her vacation but she is in fact still at their previous location. So sad. read more

Went and saw Sarah at her new spot over in the Aspire salon just down the street. It's so cute! Like always Sarah made me flawless again. Thanks Sarah!!! read more

I come from Yucaipa and my mom comes all the way from Barstow to see Sarah. She's the best Always happy with the results. read more

Love it. My first experience at this location and it went very good.. from Alexis (the receptionist) made my experience super nice, I loved the costumer service. My eyebrows and mustache got perfectly threaded by deepra' she's amazing They might do facials soon. I really hope They do ! Thank you for the great experience read more

Ziba Beauty - Clean and neat - Waxing Near Me - Rancho Cucamonga, California

I've come here a few times and they were good. I went today and got Nadia, it wasn't great. She pinched me a few times and get way too close, I'm not sure what she did exactly but when I got home and took off the color they put on with a baby wipe it stung like a MF. I've never had this happen at any other threading place. So now my eyebrow skin is Irritated and sensitive, thanks. Next day and now I have a scab and I was in pain because she obviously cut me. read more

Ziba Beauty - Waxing Near Me - Rancho Cucamonga, California

Hi All, I was disappointed to hear Pinky was no longer with Ziba. I've been a long time client and happy to find out she's at a new location; Shear Artistry Salon in Rancho Cucamonga. Pinky is the only one I trusted with my eyebrows! She's the best. read more

Been going to Ziba since they 1st open in Victoria Gardens. Moti is amazing and always give the best service.

Was going to make an appt with Ziba a couple weeks back to see my fav brow threader Pinky and when I realized she wasn't there I walked out because I don't let anyone else touch my eyebrows...just a heads up, they're still allowing appts for her but she's not with the company anymore. read more

showed up at the studio on 9/11 without an appointment and to my surprise they were able to take me in with no wait time at all. I like the way they thread without using their mouth, my brows look as good as they precovid. read more

Ziba Beauty - Waxing Near Me - Rancho Cucamonga, California

Pinky did a good job on my eyebrows. My issue is with how they schedule "appointments" for the Happy Hour special. Please tell your customers in advance how the appointment system works for Happy Hour. I was disappointed that people that came in after me were serviced before me. The appointment/first come first served process was not explained to me until AFTER I had been waiting past my appointment time. Communication would have resulted in a better review. read more

Just a horribly run business. My wife went for her 10:40 appoint. Waited until 11:10 to talk to someone, was asked to wait 10 more minutes and 30 minutes later still hadn't been seen, all with our crying newborn because it was supposed to be a 15 minute outing, and instead was an hour along with no eyebrows being done. Overbooking or understaffing, along with no communication or compensation is unnaceptable. read more

Havent been here in a while But highly recommend Services are great And prices are good as well read more

A few years back one of my girlfriends was talking when I rudely interrupted her and asked how the hell her eyebrows were so gorgeous? She said go to Victoria Gardens, find Ziba, and ask for Pinky. I did so, immediately, and soon my brows looked as good as hers. Then, and only then, were we able to continue the conversation. I no longer wait around an hour for Pinky, that is a luxury I don't have as a Mom. I run in, ask for whoever is available, 15 minutes and $11 plus tip later I am out the door with sleek arches. Minus one star for actually asking people to pay $22 for a threading if you want an appointment, I had to raise an eyebrow at that. read more

I always come here for my eyebrows since I only thread them! I cannot express it enough in appreciating Boomi's amazing quality work and she takes her time and remembers how I like my eyebrows! I never left unsatisfied! stars for Bhoomi read more

ZIBA beauty always does a phenomenal job. I started coming here when they were at the Victoria gardens location. Would only get my brows threaded, then progressed to underarm waxing. When they moved to their new location with sola salons, they stopped waxing for a bit. So glad they brought it back! Both Sarah & Rosie do an amazing job! Their work is very consistent & both are great & make you feel comfortable. You don't have to worry about botched threading or waxing jobs. They give you advice when waxing too so you can maximize your service & get the best results. Loyal customer to Ziba :) read more

Came here on a Sunday and it was actually not busy at all. It was my first time here and based off of yelp reviews I chose SUNITA and she did an amazing job! Very sweet and nice lady! She didn't mess up my eye brows like other eye brow ladies have and also didn't cut me! She did the services I asked for with TLC thank you so much (Eye brow, lip, and chin)! Also, they massage your eye brows here after they thread them lol read more

Ziba Beauty - Eye brows by Sunita. - Waxing Near Me - Rancho Cucamonga, California

Literally will travel from anywhere in the world to visit Pinky. I only get my eyebrows done by her because she gets my eyebrow vibes I appreciate how they often times upgrade (e.g., new chairs, new reward systems, etc.) its always refreshing every time I come down to visit. My only feedback is the pricing. The happy hour deal is so good, and when I don't get the happy hour deal, it kills my wallet. Would appreciate the consideration of a happy medium read more

I love the way Pinky did my eyebrows when she was there. Nice and friendly environment.

Had many errands to run this weekend and one of them that I forgot to do was get my eyebrows arched on Saturday so I decided to give Ziba's a try since Little Bit has hers done here. I went when they first open @ 11:00am on Sunday I went to the young lady 3 chair on the left she did a fine quick job my eyebrows look perfectly perched. I did however notice that Monica (last chair on the left) was taking time with her customer like rubbing aloe vera into the brow area and brushing off the stray hair that she had just cleaned off... not so with my person I think her name was Helja (sp) so am not sure I will return it was $18.00 for brow and upper lip and I didn't feel pampered which is subjective right?? I do recommend that if you are going to give this place a try go early like when they first open as I hear from almost EVERYONE this place is a Zoo on the regular but they do a precise job! Respectfully Reviewed read more

I don't get my brows threaded on any regular basis, but if I haven't done them in a long time & I happen to pass by a place, I'll get them done. This is definitely the most expensive place. A few years ago, most brow places were $8...here, it's $12. For the higher price, I don't see that such an exceptional job was done. It was nice, but that's it. I know of 3 other places I could go & one of them charges $7. I didn't know who to request & I don't know the name of the person who did mine. I'm willing to try them again & I guess I'll try either Pinky or Bhumi. The employees are average regarding friendliness. I had to ask to be signed up for their frequent customer program, yet I saw another lady being signed up & I don't think she had to ask about it. read more

Ziba beauty never disappoints. Sarah is amazing I always leave feeling so good about my brows. The services is amazing the staff is so kind and friendly. 10/10 recommend. read more

OMG!! I had this girl who looked like she just graduated high school and JUST LIKE ALWAYS she didn't do it right on the first shot. She finished after five minutes, handed me the mirror and right away I told her I wanted it thinner and more of a rounded arch and she started to suggest things to me like I was quizzing her on how to thread. I asked her to make it thinner and she said, "Well if you want it thinner I would thread it from the top and not from the bottom and if you want less of an arch I would take more off the bottom." I didn't ask for technique tips, just DO IT!! After three try's I left because threading should not take more than 8 minutes at the MOST. I think she was new and scared to shape, so I didn't tip her. Don't encourage over priced threading!!! A month later I went to a kiosk at Ontario Mills next to planet beauty and that lady did a much better job and I didn't have to ask her to correct anything which is how it should be done!! read more

Great service. Clean and comfortable lounge. I prefer coming on weekdays when it's not too busy. read more

Ziba Beauty - Waxing Near Me - Rancho Cucamonga, California

This was my first time at this location. I am very pleased with how my eyebrows turned out!! Sarah really did an amazing job. She is very pleasant and a true professional. Her customer service is on point! I will definitely be back to see my new eyebrow technician! read more

OMG I love this place - the Manager in this place always accommodate my needs even when I do walkins for appointment only necessities - thank you so much lady's read more

Ziba Beauty - Inside of ziba - Waxing Near Me - Rancho Cucamonga, California

Heads up! Drove to the "new" location only to find out they don't open the door or answer calls to be let in. And yes I arrived 2 hours before they closed. Haven't been to Ziba since before covid and will not be coming back this way to waste time again. read more

I walked in last minute to get my brows done. I had my 2 year old son with me. Nadia was amazing. She was very patient with me. My son was a little cranky and she was so professional. I appreciate her for still Taking her time with me. The best part is my eyebrows came out great! read more

Rude staff waited for my appointment for 45 min and they didn't bother to say anything to me so I left. read more

Ziba Beauty - Waxing Near Me - Rancho Cucamonga, California

I have been coming here for 6 years. I come to get my eye brows threaded and for leg/bikini waxing. I have extremely sensitive and my experiences have been great. I can't believe I haven't reviewed this place before! Deepa is amazing and gets 5 stars for this location. I've been seeing her for years. read more

I've been here multiple times, but haven't had a chance to write a review. I usually go here for my brows and waxing service. Dina is an amazing person! She will definitely make you feel comfortable. Their prices went up a little, but it's worth it if you don't want to do your brows yourself. They have other services as well. read more

I was a happy customer here until they totally messed up my right eyebrow! She didnt bother taking off my eyebrow makeup when the other lady would always do. She took off way too mych hair and acted like she didn't understand what i was talking about even after me pointing out to her! Sorry Ziba wont be coming back! Found another place where she is actually trying to fix your mess up! read more

Came in the other day to get my eyebrows done for happy hour and couldn't have left happier. I called to set an appointment and the front desk was very helpful. Dina did my eyebrows and they came out perfect and Diyoni helped me set up my next appointment afterwards. Super friendly and very accommodating..new eyebrow spot! read more

Omg loved loved loved Sunita!! She was AMAZING!!!! She not only shaped and cleaned my eyebrows to look gorgeous but she was explaining what she was doing so I could be comfortable! Definitely will be coming back with her and letting my homegirls know she's the one to go to read more

I get my brows done by Sunita for the last 7 months . She is so great . Always listens to my concerns and how I like my eyebrows clean and thick. The front desk is always so nice . I love how easy it is to check in on the iPad . Wait times do range but it's always worth it ! read more

This is the only place I go to. I tried different, cheaper places but they didnt satisfy me as much as this place. I normally go to sunita however if shes unavailable it's safe to safe the other women are just as good. I've been coming to this location for 2-3 years now. Out of all the times I've came to this one, they only messed up maybe 2-3 times...it was when I first started coming and it was nothing big, it was just either hair they missed or couldn't get the arch I asked for on my brows... I was always able to fix it when I got home. Also the receptionist have always been really nice and helpful read more

I was super sad to hear that Pinky was no longer here after being a client for many years. Pinky has always done an outstanding job when comes to eyebrows, but thankfully she is still local! In case you're like me and only get your eyebrows done by pinky she has moved to Shear Artistry Salon in Rancho. read more

This place is amazing if you cater to your eyebrows Moti is The BEST !!!!! Staff is great clean environment and the wait wasn't to long