This Nordstrom is beautiful and very well-maintained. It is located right in the center of the…read moreupscale Fashion Island shopping center. Nordstrom currently has their half-yearly sale so there are some good markdowns if you have been eyeing on something. Don't miss out! I am always happy with my purchase from Nordstrom. Great customer service.

Nordstrom used to be the best when it came to customer service but no longer. I had left a review…read moreabout the girl from the Cle de Peau counter who was so rude to me but I took it down because I felt sorry for her. In fact, after shopping there this past weekend I felt compelled to put it back up. Not much has changed since 2024. I haven't been back since and this past weekend solidified that I won't ever be back. It's so dead and there's no assistance! Pior to this weekend, the last time I was there the lady from Cle de Peau was real disrespectful to me. I didn't respond I just stayed quiet thinking did she really just say that? And even crazier is she didn't look put together like I expect from the staff. Times have changed I guess. It was disappointing to be insulted by someone who looks disheveled while trying to sell me a $500 face cream and is rude in the process. Who's in charge of hiring??

Clean and visually appealing set up with friendly staff. Regularly marked prices can be on the high…read moreside for what you get, so definitely should wait for sales with deeper discounts. They have a loyalty program that will send you additional deals and coupons so if you shop here, definitely sign up. You can also order online to be picked up in store to avoid shipping costs or minimums. There are often deeper discounts online. I placed my order online at a much lower price after not seeing what I wanted in store. Unfortunately they cancelled one of my items probably because they couldn't find it in the store. I called customer service and they were able to locate the item at another store and shipped it to me for free.

Parisa is the best. I've been here a few times and she's always been very helpful in finding the…read moreright style for me. She also gives honest feedback on the styles I choose and gives me better ones. If it's not in my size here at this store she will look online to see if I can order it and get it shipped to store for free pickup or if it's available at another location. I enjoy shopping here as I'm not worried about not finding my size. She's a top notch employee.

Wow!!!! What a great experience today finding clothes for my son for his first out of college job…read more Business casual attire. A tiny sales lady Cathy Nguyen was incredible and worked with us for such a long time. If you come here you must find her. Jcrew you hired the best.

Special thanks to Quintin for helping me find my size on the Crosby suit today! We searched high…read moreand low today

Great quality jeans! Pricey but worth it for the impeccable quality. Came here yesterday for a…read moregirls day with my bestie and Vyta (so sorry if I'm spelling your name wrong) made us feel so comfortable and helped us try on the best options based on our likes and dislikes. The staff is so nice and will definitely be back.

Popped into this Madewell for an in-store pick-up and had a solid overall customer service…read moreexperience! The shoe size I thought I needed ended up being way to big, they didn't have the size I thought I needed, but the employee brought out the closest they had and it ended up being the perfect fit. I was in and out of there quickly and she honored the online sale price that was listed for the shoe (it was a great price). I generally love Madewell for balancing everyday wear and some work attire and would definitely come to this location again.

Came here to pick up an online order…read more The store is extremely clean, well-organized. Live up to its name: totally upscale. They don't have as much merchandise as Bloomingdales SCP since it is a much smaller store. Service was good. That young gal at the shoes department was pleasant and helpful.

The customer service at this Bloomingdale's fragrance department was extremely disappointing. The…read moreonly bright spot was the vendor at the Montale counter. Everyone else either lacked product knowledge, was dismissive, or seemed completely uninterested in helping customers. The Byredo counter had no one available. The Initio representative was rude and lacked knowledge. The MFK experience was equally poor. Alex saw us at the Creed counter was the worst part of the experience. He seemed far more concerned with making a sale than helping us find the right fragrance. He refused to provide samples, even after knowing we were planning to make a purchase. Samples are an essential part of buying luxury fragrances. You need time to experience a scent, let it dry down, and decide whether it's truly worth the investment. He became argumentative, and to make matters worse, he failed to add our Loyalist number to the transaction. When we pointed it out, he blamed my grandmother instead of taking responsibility. He never apologized. I came in excited to explore different fragrance houses, collect samples, and have conversations with each brand before deciding on a purchase. Instead, the atmosphere made my family and me feel unwelcome and uncomfortable. It honestly made me miss the experience at South Coast, where luxury shopping actually feels like luxury. Shame on this Bloomingdale's for turning what should have been a fun experience into such a disappointing one. I'll gladly spend my money elsewhere. A huge thank you to SHABANA, the Lead Manager, for stepping in, listening, and doing everything she could to make things right. She was the only reason we left feeling that someone genuinely cared about the customer experience.

This review is long overdue! We visited Windsor about three weeks ago while looking for a dress for…read moremy daughter's 8th-grade Coachella-themed dance. After having no luck elsewhere, we stopped into Windsor and were happy to find a great variety of dresses. From the moment we walked in, we received excellent customer service. The staff greeted us warmly and asked what we were looking for. I couldn't quite catch the associate's name--it may have been Hailey or Bailey--but she was amazing. She helped pair a cute belt with my daughter's dress and even gave us great ideas to complete her Coachella-themed outfit. Thank you for going above and beyond and making our shopping experience so enjoyable. We truly appreciate the outstanding customer service and will definitely be back!

I have shopped at Windsor for 15 years. It's always my go to spot and swear it has enhanced so much…read moreover the years. I have a huge shoutout to Tanya and Bailey helping me the other day. They literally made my entire week! They are that top notch customer service that you just don't come across often anymore. They deserve raises, a vacation, a promotion; something!! Thank you ladies so much and thank you for reminding me why I love this store and you will absolutely be seeing me soon.

I had such a wonderful experience at Dior! Jaq was incredibly kind, friendly, and helpful. She took…read morethe time to help me find the perfect shade and made sure I got exactly what I needed. I'm very happy with the service and truly appreciate her help. She made the whole experience so pleasant and enjoyable. I will definitely be coming back. Thank you so much, Jaq!

I've been shopping here for a few years and the customer service has definitely gone down. I think…read morethe sales associates strongly believe they are above the clients, and act so. Need I remind everyone- sales associates earn commission based on what clients buy. It's safe to say after 3-4 years of consistent Dior shopping, I've found another designer that meets my quality and service expectations.

Old Navy can have some great clearance/sale items! I usually go for those because regular price can…read moresometimes be surprising. BUT it's good quality/materials so I get it. Sometimes I can even find cute things in the girls section, so if you're **short and sweet** check out that area too!

Old Navy has Hello Kitty merch? Ok, I am there! My friends and I are like little girls when it…read morecomes to Hello Kitty. We got some matching outfits. They have cute sweatshirts and t-shirts in the girl's section. They're a bit snug, but we can make it fit! I normally do not shop at Old Navy, but I'm inclined to visit more often now that I know there are some HK stuff sold here. Would be nice if they also carried adult sizes! Hello Kitty is not just for kids!