Well I can't say enough about this medical spa, It is in a office building but once you enter the…read morespa its beauitful and relaxing. The staff is very freindly and professional . The service I had was awesome , its the best keep secret in the surbubs. I difinitly will be back. Good job! thanks so much, I will tell my friends about this place.

First of all I had trouble finding the spa as it is in an office building. Scheduling is an issue,…read moreas I originally made an appointment and when I called to confirm they had no record of it. Trying to reschedule was also difficult as they don't answer the phone during normal business hours. You need to leave a message and hope they get back to you. Finally all the stars are in alignment and I have my appointment, I arrive 15 min. early, per their website "Please arrive at least ten minutes prior to any reservation". The first thing the receptionist says to me is "you're early". I don't consider 15 minutes early to be out of the norm. Anyway, I now have to wait 30 minutes past my appointment time since the massage therapist is running behind. Don't they give them a break between clients? By now, I'm irritated, this is not how I want to start my massage experience. It gets worse, there is a lab somewhere in the building and during the majority of my massage I can hear a young child crying. This is not the relaxing experience I had expected. The only bright spot was that the massage therapist was excellent. I can only hope she leaves this environment and moves to a better quality spa.

Fantastic. Very professional, immaculate space. Very friendly and informative about all options…read moreavailable for hair removal. The best treatment I have ever had. Wish I had found her earlier, would have saved a lot of money and pain. Definitely would recommend her. Eliane O.

Can't speak about the facials, but I have been going there for years for laser and electrolysis…read more The office is very clean, and I have had no problems with procedures I have gotten. Lots of repeat customers! Not giving 5 stars only because I cannot evaluate services I have not received. M.B. must work for a competitor. Her review is the scam!

Great Services and Great Deals!! I've now been to visit Lora…read morea couple of times. Have had the IPL with great results in the past.

I usually don't give a one star unless someone pisses me off or did something not reasonable nor…read moreacceptable. This is my second time going to see Lora for a facial treatment. We made this second appointment which is on 8/26 at 11 am a MONTH ago. When I arrived right on time this morning, I saw another customer was arriving and she told me her appointment was supposed to be at 10:15, but Lora told her to come back at 11:00. So we went in and Lora was very calm and expected to see both us. She looked at me and start to ask me, "Can't you wait? Or come back at a later time". I simply could not because I had all the other stuff planned today and I do not think this is an acceptable response to push back my appointment because she messed up the schedule. Also, if she already knew that at 10:15 am she needed to push back another client's appointment, she could have called me at that time and ask me to come back at another time. At least that way, I don't need to waste time and effort to come right on time - But she did not. I was very frustrated so she started to ask me what she can do to help me feel better - I thought oh that's a very nice gesture, at least now you care about your customers. So I thought about it and asked her to give me a discount. Guess what she said back to me? She goes " OH LADY, DON'T PUSH ME TOO HARD" Me:"....." - Isn't giving a discount the most common way of making up the mistake you made??? So I told her I am not going to have the spa anymore, you are a ridiculous person and she was like "DO YOU GET ANY OTHER OPTIONS?" OMG can you feel her arrogance now? Besides the fact that she is very rude (to me at least) and she doesn't respect her client's time, the spa environment sucks. She has a price of doing one facial of $300 marked on Groupon, but then through the deal it's lowered to around $100-$120. Though Groupon's deal price can be misleading, you would expect this place to be a decent spa place with all the good reviews on Yelp and Groupon. Nope - this spa is in a tiny room at the back of some sort of wellness recovery gym, which seemed very sketchy to me. I also don't think the door can be locked. I will say Lora gave me a decent first time spa and that's why I decided to go back (also because I have not been to many spa places in Chicago yet); however, I do not think it's worth the price with this location/utilities and the fact that Lora has a really bad attitude because now I think about it, she did NOT apologize to me at all... and almost made me feel I was the one asking too much.

Not sure if this is the right place, but the one with the same name located in Chicago is great…read more Loved both electrolysis and facials. Would highly recommend.

I would have liked to try Blush, but as soon as I mentioned the fact I was calling with regards to…read morethe Pretty In Pink special, the receptionist cut me off and asked for my name and number. That was FINE. I was sympathetic to the hard work they were doing with this amazing offer -- $31 for massages the month of October. The receptionist then proceeded to snap about how they'd had "hundreds" of calls, as if I was giving her attitude. I'm not leaving out any parts of this story, no snooty reply on my part, nothing. She said someone would call me back "if not today, then tomorrow." They never called. I'm sure I'm not the only one. I know I got lost in the pile, but for some reason that just infuriates me. Good, old fashioned business sense -- If you are going to participate in a special offer, you MUST be prepared to accommodate the appointments. How do you prepare? Hire a few temporary people to take calls, ask questions and make sure you know what you're getting into, circulate communication about the change among the staff... Either that, or take your participation down a notch -- offer less impressive services for the discount. You won't get as many calls. Or appreciate the valuable opportunity to expose hundreds of potential repeat customers to your exceptional services. Or don't. Just don't take a number, bitch at a potential customer (and we spend hundreds of dollars on these spa services) and consider their "discount" business so invaluable you don't call them back. Yes, a bit of a management-directed rant. But as someone who has had, god, 10+ customer service-oriented positions, I've been there myself, so I consider this justified. If I really wanted revenge, I'd say I came here, tried everything and it all sucked.

Very overpriced, bad service, and bad work!!! I wouldn't recommend this shop to no one!!! Don't…read moregive this place your money!! overpriced, and very rude!!!

I started going here once nail salons were opening back up from lock down. It's a small salon, but…read morethe service is excellent! They do a great job and really scrub your feet for pedicures! Additionally, they are very safe and follow CDC regulations so you feel comfortable being in the salon. I highly recommend!

The staff is nice, and made me comfortable as a first-timer. I enjoyed the outcome, thus I will be…read moreback!

I got contact dermatitis from their method of waxing and had to spend part of my Thanksgiving in…read moreimmediate care and get prescribed a topical cream and anti-inflammatory medication. Luckily, I went to the hospital within a couple of days after the waxing and I got the proper attention before an infection set in. I've never experienced this ever in my life and that pain was absolutely horrible. The women were so nice and so accommodating, especially since it had been over 4 months since my last wax. But even the first time I got waxed and the other couple of times I returned after a break from waxing, never before had I had such an adverse reaction. I mean that area hurt so much because it was so inflamed and swollen and even leathery to the touch!! I think I had this reaction because she used hard wax in that area (the outer labia) and damn, girl went in with hella layers and I remember thinking oh my, this is new, since usually they only put on a couple of layers or so. But i didn't question it because I mean she's the professional, right? I do want to mention that my skin is sensitive, but I also want to emphasize that my skin has never, ever reacted this way before to either hard wax or soft wax. I've had plenty of bad experiences and again nothing compare to this. Well it's now Black Friday and i have my granny panties on and lathered hella topical cream down there, but I am feeling much better. This is just a warning that they may not be as experienced with their technique as one would like and hopefully it doesn't happen to anyone else!!

Katyana New location is AMAZING! Truly fitting for her AMAZING services…read more lash extension

1st. Called to make an appointment same day and they were very accommodating. Great!…read more2nd. Asked if location was 20th st and she said yes. Hung up the phone. Then I get a text stating that they are doing renovations and I would need to go to a residential address. Ok, I gave them benefit of the doubt. I arrive. It is obviously that persons home. I go down to the basement with the lady. It was weird because it looked like a complete set up was there but it was a mess. Ok. Whatever, sometimes you have to do what you have to do. Later the lady tells me that they are moving from that location instead because of cost of the rent. Ok. I guess sometImeS it's hard to explain over the phone and what she said would have been easier. 3rd. While getting my lashes done, there were people screaming and yelling upstairs and were talking about being drunk. Super unprofessional. But I was ok with it cause like I said sometimes you make stuff work if they really were having renovations 4th. After 3.5 hours, I finally see my lashes. I can say I was pretty comfy as far as the chair goes. I dozed off a little. My lashes were great. They would be absolutely perfect if I ask for short lashes that were all one length. I asked for long lashes that has lots of varyIng lengths and volume so they looked a little more natural. Ok. Whatever. They didn't look bad my any means so I cannot really get that mad. I know what my lashes can handle and the length and diameter so I was confused by her decision to do exactly what I didn't want. 5th This is what reaaly turned me off. When we went upstairs to do payment, the mom was freaking out in the lady that did my lashes because she didn't know what she did and didn't understand how I was going to pay. She was being so rude and talk about me with me right there outside of the door. She never just came out and asked and tried to figure it out. I also got charge $185 when I thought I booked for the type that was $150. Not a big deal. They did give me 20% off for being a new client. I found it really odd that the lady/daughter didnt know how to take payment for her own services and that the mother was getting so upset with her. I'm not sure if the lady was even of age after that conversation. But anyways, I just don't feel like the professionalism is there. I understand things happen but they should have said no we don't have any appointments when I originally called. It looked like a nice place online and some reviews that seemed promising but overall it was a let down and I was uncomfortable. Edited: after doing some research, I found out my lash lady is not licensed and has not graduated high school yet!! What??

Referred to Glenora by another aesthetician for a specific skin service... using the Lamprobe to…read moresmooth out some bumps under the eyes. She did a great job and even gave me a granola bar to stave off the looming 'hangry' feeling I was getting at 6pm and it was a pleasant chat. Prices are reasonable, and services comparable to a Cosmetic Dermatologist.

I've seen Glenora a few times over the years, and like a good wine, her knowledge of skincare and…read moreher services have improved with age. She's an incredibly kind woman who is happy to explain every step of the service, if you're a skincare knowledge junkie like me. I've had only the most relaxing experiences in her (remarkably soft) hands and always leave with a glowing complexion.