NOBODY SHOULD BE TREATED LIKE THIS!!! They don't even deserve 1 star. The short version... Due to faulty equipment, uninformed customer service, and criminal roadside assistance staff, my mother's iphone went "missing"! Despite multiple attempts on my part at contact to resolve the matter, zipcar took over two months to get back to me, and only did so after I mentioned legal action (I will be filing a claim). The long version for anyone who cares to read it (also on file with the Better Business Bureau)... Shortly after finishing my reservation with Zip Car on 10/31/11 my mother realized that she had left her iphone in the vehicle. We went back to the vehicle and saw the iphone sitting there on the center console. Immediately I called customer service to ask them to remotely open the car (once a reservation is over the customer's Zip Card does not open the vehicle), however DUE TO AN EQUIPMENT MALFUNCTION ON THEIR PART they were not able to get the car unlocked. At that time the customer service representative advised me that since they could not get the car open (as they should have been if their equipment had been properly maintained) we would have to wait for a roadside assistance professional to come out and open it the next day. I expressed concern about leaving the phone in the car for that long, and requested a time at which I could be there to meet the roadside person. He was not able to give me an exact time (or even a reasonable window) for me to be there to meet the roadside person. I then expressed further concern about having somebody enter the vehicle if I was not there to make sure the phone was safe. The customer service rep assured me that Zip Car's roadside personnel were trustworthy and not to worry. Upon returning to the vehicle the next day, it was parked in a different spot than the one in which I had left it and my mother's iphone was gone! Between the date of the incident (10/11) and now (1/12), I called Zip Car many times (plus a couple of emails that were never returned) explained the situation over and over, and requested that someone contact me in regard to this matter. Every time I was told that someone would get back to me, "in a day or so". NOBODY EVER GOT BACK TO ME. I found this to be unacceptable so, feeling as though I had no other recourse, I called again and threatened legal action. Finally they returned my call and advised me that the case was under investigation, and that the result was, "case closed, Zip Car not liable". I understand that under normal circumstances Zip Car shouldn't be responsible for lost property. I do however believe these to be extenuating circumstances for A: if their equipment had been functioning properly I would have been able to open the vehicle and retrieve the phone immediately, and B: if they had been able to provide me with a time at which to meet the roadside person I would have been there to make sure the phone did not go missing. Faulty equipment and inadequate logistical support aside, Zip Car's lack of responsiveness to a customer's concerns is unacceptable and inexcusable. As a professional corporation it is Zip Car's responsibility to tend to their customer's concerns in a timely manner . In this case they failed to do so. read more

So, let me start by saying I actually love ZipCar for what they are and most of the CS reps are wonderful. I've been using ZipCar since the beginning of March and until recently haven't had much to complain about. However, last Friday (the Friday of memorial day weekend) I receive an email saying my account has been suspended due to late returns and payments. Now, I have been late 2 times. And 2 or 3 times the system said I was late but I actually was not late, they even credited my late charges because once the research was done they saw that I was not actually late at all. And mind you both times I was actually late I called and updated CS as to when I'd get back. I also use a prepaid credit card for this account so if I extend (which I often do) sometimes I have to add money after the reservation. The money is ALWAYS on the card that day. Since I've been a member I have spent over $3K! Yes, in 3 short months! And never once have they had to chase me for the money. I just am beside myself that not only did they suspend my account the Friday afternoon of memorial day weekend but they were In the office that Friday, Saturday, Tuesday and its now Wednesday and I cannot get even a return phone call! I've left multiple messages each day and spoke to the receptionist multiple times, but still have not been able to speak to anyone about my account! I am so frustrated with the way this is being handled and I really NEED my ZipCar account! If it wasn't for this situation I would probably give them 4 stars. The only reason it would not be 5 is the few CS reps that don't care to help you, and say they can't do anything when I know they can because the ones that don't mind doing their job actually help you! Well, I'll try again today. Maybe I'll get through, but I doubt it. I'm considering going in to the office. Hopefully they get back to me and help me so I can give a positive review! Wow - so finally today I call AGAIN ask to please speak with someone to explain my situation etc. Not only do I NOT get a person ten min later I get an email saying my account is Cancelled. And the little comment below from "Lindsey V. Of ZipCar" is just for show because I can't even message her. FYI if ZipCar says they are going to review your account prepare to be cancelled with NO opportunity to discuss the situation. WORST CUSTOMER SERVICE EVER! If zero stars was possible that's what they would get! All I wanted was to discuss my situation, and didn't think a suspension meant cancellation. This is absurd! read more

I am Zip Car member and their service has gone down hill, their representatives have no idea what they are doing and saying and they are very rude. Most of the time the cars are dirty, lately I have not seen any vehicles for 7.00 and hour, I did call to find out why and no one could give an answer. read more

I was a member of Zipcar for about two years and when I wanted to close my account there was no problem with that, UNTIL you get a notice that my membership will be renewed. This is below par and should not happen if they were a decent company. read more

I cannot possibly praise Zipcar enough. While Boston's the type of city where you don't "need" a car, sometimes you really do. How else can you go to Home Depot and transport a large number of home improvement items? You certainly won't want to take the bus. Instead, you can just make a reservation online and just pick up the car as if it were your own using a special card you wave over the windshield. The cars are parked all over the city, so you're almost certainly within a couple blocks of one. Furthermore, it's cheap. It's really no more expensive than renting a car from a rental company, considering they include gas and insurance. The best part is: if you're under 25, you can be a member without any additional fees, just like anyone else. The one tip I have is to ask your apartment building, school, workplace, etc. if they have a special deal with Zipcar. I was able to get a discounted membership through my building. read more

I wish I could give ZERO stars. I first signed up for zip car back in July, 5 LONG months ago. I still to this day have YET to receive my zip-card in the mail. I keep calling and they keep telling me their sending them, and They never make it to my house... Every time I called in I was told that it got sent to a different address, and I continually told them where I lived and where to send it, I updated my account three times with my address, and tried to refresh it to see if that would work. I even switched the card on file incase it was trying to send it to the billing address by accident. No such luck, I was then told today they have NO locations in the entire state of Massachusetts, NO way to track the card they send, they just have to keep sending it to me and hoping it makes it... Unacceptable!!How can you run a company like that in 2016? I finally got my account canceled after being told I would have to file a claim to get my fee returned, I promptly put on my mad teacher voice and finally got through to a supervisor who was the only saving grace of this Horrendous company. He refunded me in full and canceled my account. I am so disappointed that this didn't work out... all I wanted was a frekin car! read more

I'm a former multi year member who resigned my membership today. Customer service has gone down hill. The cars are in worse and worse shape. Got in a fight with the customer supervisor who accused me of extortion when I asked for a refund of my membership fee which was renewed one month ago. Since then I tried one airport rental yesterday and I couldn't even get in the car because of a dead battery. It's disappointing to see what was once a vibrant exciting and innovative company fall apart. Good bye Zipcar read more

Initially I became a member only because I had to drive to and from Boston for my internship. Found out a cheaper way with the "ONEWAY" trip they offered. Come to find out THAT OFFER DOESN'T EXIST. Every time I'd try and reserve a car starting in Providence I would get the "Whoops. We're not there yet" msg which was frustrating. I've talked to a supervisor, manager and even tried contacting corporate. Cause it's ridiculous that they offer something they don't even have. FALSE ADVERTISEMENT. They pretty much just try to rob you. Don't bother becoming a member it's a headache and a complete waste of time and money read more

Still a good concept. Cars are everywhere, but yeah, getting really expensive. The iPhone app is awesome, and in theory the whole thing is a great idea, but the customer service is pretty bad. Frequently the car won't be where its supposed to be, or my card won't unlock the car, and then im standing there in the rain on hold with their customer service, and they are usually rude and unhelpful. Still great when I need to go food shopping and stuff. read more

I've been a member for six years now. Or so I thought. Apparently Zipcar cancelled my account at some point last year. Zipcar failed to mention this to me. No email. Nothing. When I called customer service, they said I could reserve a car through my work account (to which my account is linked), but couldn't tell me how to do so. I was told that "somehow" my reservation needed to be charged to work. What the steps were that I or another person would need to take to accomplish that "somehow" were something that the customer service rep was unable to articulate. I've now wasted almost an hour trying to get a not particularly cheap car reservation. So much for convenience and service. read more

My second Zip rental reeked of smoke and had a sticky accelerator. After driving 15 miles out of the city, I called from an office to say I wanted a swap where I was. Zip refused, wouldn't swap at the car's "home location" where I picked it up, and told me if I needed a tow I should seek alternate transportation -- in other words, if you're stranded they won't rescue you. I had a two day reservation, could only stand it for 6 out of the 48 hours, and they credited me $25 toward my next car. Geez thanks. I paid $166 total, or about $28 per hour. Never again. read more

Worst service ever!!!!!! This will be my first and last time using zip car. I made a reservation for one day for a car. Only to get there and the car be filthy, stained, dented and the entire inside of the car smell of marijuana. I called zip car to notify them, which then then sent me to another location to get a new car. I get to the new car same problems. I called zip car again to let them know about what's going on. They sent me to another location. I get there the car is scratch and dented, and dirty. This time no marijuana smell. I called zip car to let them know of the damages only to be connected to representative named Kesley that could care less about what I thought or what was going on. Having to travel around the city looking for a decent car, having to continue to pay lyft to take me to to these new locations, and put up with nonchalant services from zip car will be my first and last time with this service. Oooohhhh and to be told I may get someone to get in contact with me about the service hmmmmmm that's great costumer service. Thanks zip car really appreciate that. read more

Cars tend to be really dirty, smell like mariguana and cigarettes very often, and it takes a very long time to hear back from customer service if an issue comes up (if ever at all). Also, other companies like Lyft are a lot cheaper if you are just trying to get around the city. Not really worth all the trouble the service comes with so wouldn't recommend it. read more

I have been TRYING to sign up for Zip car for almost 2 weeks. They say they can't get my driving records. I haven't had a violation in over 30 years. What is their problem? Getting in touch with a human that knows what they are doing is virtually impossible. read more

I used a zipcar once and it was fine, but didn't end up using them regularly so I didn't intend to renew my contract. Good thing I checked my credit card statement carefully this month, because I learned that they automatically charged me for a membership renewal! I called and they say they will refund the membership fee but that they have an automatic renewal policy and it was in my original contract. It really ticks me off when companies do that. I think it's sneaky and dishonest. So if you do not intend to renew your zipcar contract, please be warned that you will need to call and cancel to avoid being charged automatically! read more

I applied a zipcar yearly member at 2016 july. it has been more than 30 days since I paid the member fee online, but I never get my zipcar card, which means I cannot use their service. I called them two weeks ago, the customer service told me they will send me a card once again, and I still didn't get it. so I called them once again today, I told the customer service I cannot use their service, so I want to cancel my membership and get refund. the customer service ask me some account information, and after that, she told me she cancellde my account but she will not give me any refund, because I used their service?? this is ridiculous, l even didn't get my member card, how can l use the service? however l will dispute my credit card and never use their service. And for a customer service, if I told you I want cancel account and get refund, youjust do the cancel account without refund, you need to tell me before you do it, bacause that is not follow a customer's order, and not follow a refund rule, but just do whatever you want to do. read more

Horrible customer service. Won't help you with any disputes. They said they would reach out to me in 2 businesses day's and I waited a week before I called back and they forward my claim again to "wait another 2 days" They don't care about the customers. Rent at your own Risk. read more

Worst service ever!!! Do not use it! I used it twice and I had problems... today I stayed in front of the car for 1 hour because the card reader was not working! I waited 20 minutes to be able to speak with someone and the only options that they gave me where: 1) a car 7 miles away or 2) refund for the car... who is going to pay for the appointment lost? Who is going to pay for the time lost? Never trust in zipcar!! read more

Zipcar doesn't care about you at all. TLDR: Zipcar failed to notify me that the car I reserved wasn't actually available like they told me, which caused me to be strangled in an area on Sunday with no public transportation or car rental, so it promised to reimburse hotel expenses. It has been months since then, I have provided everything they asked for, but every time I call, they pretend I've never called before and restart the "can you send the receipt" process again. Look for it, it's probably going to ask for it again under this review. I reserved a car for March 26. The reservation was active in the Zipcar app when I picked up the car but I was unable to gain entry to the vehicle I reserved. I called customer service and I was told that my reservation had been canceled because of an issue with the car. I never received an e-mail, phone call, or text advising me of the cancellation. I talked with a customer service rep and with a manager who told me that no other cars were available in the area. He promised to reimburse me for any out-of-pocket expenses I incurred as a result of your failure to notify me (the car was reserved in a town in New Hampshire without public transit) and he could not explain why I was not notified. I sent an e-mail containing the receipt for the amount to be reimbursed on April 4 and I followed up a couple of times with no luck. Each time I called, the customer service rep or manager with whom I spoke simply told me that they would escalate my issue to "high priority" status. I called at the end of June and I was told that a member services representative tried to get a hold of me in early June to resolve this matter and to process my reimbursement. I checked my phone and I saw no calls or voice mails from that date. I later checked my AT&T phone records and I received no calls on the day they claimed to have called me. At any rate, the customer service rep told me that the member services rep just needed a copy of the receipt. This, of course, is absurd because I included a copy of the receipt in my original message and a couple of the customer service reps who spoke to me told me that they could see that I sent it. Still, I re-sent the receipt in an e-mail to the member services rep on June 29 but I heard nothing back. I decided to give you a little time to process the reimbursement before calling back. I called last week and I was told that there has been no progress on my reimbursement. I asked to speak with a manager and he told me that he would send a direct message to the member services rep and that the most he would be able to do is to mark my call as "high priority." It is now almost 4 months since the incident. This is, without comparison, the worst customer experience I've ever had. I'm quite patient and I think I have been more than long-suffering in this situation. We are not talking about a lot of money, but I am just increasingly concerned with the principle of the matter. This situation began with a terrible lapse in customer service (i.e. canceling my reservation without even the courtesy of an e-mail notice) and you have compounded the situation by refusing to respond to me or to remedy this case. You now have competitors and I will cancel my Zipcar service and move to one of them without compunction, if this matter is not resolved. Four months is ample time. I've already begun to let others know about my terrible experience and I am quite tempted to take this to other, more public, venues. Please resolve this. I'm tired of the empty promises and the phone calls that lead to nothing. You have not even provided me with the courtesy of a call back. No excuse after 4 months. read more

I have been living in Boston for 4 years and, since I sold my car before I moved here, I have been a regular user of Zipcar for my whole tenure here. Customer service has always been helpful and easy to access, the cars are always in good shape, and I find it to be an incredibly convenient and useful service. I was surprised to see so many bad reviews here! read more

I was a zipcar user since 2006, but I hadn't used one of their cars for about a year so I decided to let my membership lapse when my bank recently replace my credit card. Zipcar sent me a few quirky emails asking me to update my info, but at no time indicated that they would just proceed to bill me anyway and turn the account over to collections. Well that's what they did. They should have just NOT RENEWED MY ACCOUNT. Instead, they send me a big FU by selling my account to Transworld. Prior to today, I wouldn't have ruled out signing up again in the future if circumstances changed, but they just made an enemy out of me for life. read more

This is my first negative review on yelp. I've been a frequent Zipcar member since 2007 and had great customer service until about a year ago, it has gone to zero since then. Whenever there was an issue, I would call customer service and get great customer service, I would have a normal conversation with the rep, and received help every time. Now I call and get people who only answer in robotic replies with broken English. Even worse, they offer no help to remedy any situation. Recently, I lost my card and needed a car the same day. In the past, I've been able to call customer service, give all of my security info, and have the car unlocked (as long as it was outside and in range of cell service) Now, I call and get a canned answer "you need your card to start the car, we can send you one in 3-7 business days" I asked about having them unlocking the car over the phone like the past, Answer: "No" How about a temporary card somewhere in the glove box like before? "No". The website says to go to your local office and they will make you a new card right then, but for some unknown reason the Boston office doesn't accept "visitors" anymore, so that can't happen. Also, if I signed up through the app after June of 2016 then I can unlock and start the car through the app, but since I've been a customer for too long, then I can't do that? Zero help after multiple tries, so I cancelled my account. As a final note, this wasn't one bad employee, I called 4 different customer service reps and I was the one offering solutions, not them. None of them knew how to do anything. read more

I have been a Zipcar member since 2010, and roughly rent 4-5 times every month. My experience was good overall, you know in a long relationship you tend to overlook minor issues, like at times cars are not available and they move your reservation to a different car in a different location, just couple of hours before you need it, customer care people sucks and all that. I would still say it was good, until recently, when I was late by 6 mins, and they charged me 50 bucks. Though on my way back when I realized that the traffic is crazy and I might be delayed, I called up the customer care in advance, and the lady told me that she would call and inform the next customer and I wouldn't be charged anything. When I returned the car, the next customer was waiting and she took off after we had a little conversation and I apologized for the delay. Zipcar charged me 50 bucks saying they had to make alternate arrangements for her! Such an outright lie!! So if you have other options, avoid zipcar in the long run. read more

I rented a zipcar this past week. I got the zipcar because my car was in the shop for repairs and I need to run errands. I have had a decent experience with them for the past year, but this last one has caused me to cancel my membership. 1) I got charged an extra $10 because the neighborhood I live in has a convention center...about a mile away from where the car was stored. 2) I called about a half hour before my reservation to change the pick up time because the dealership's shuttle was late. I was told that usually they charged a fee to change the time if it is less than 3 hours. I was changing the pick up time from 9 am to 9:30 (I don't have alot of money so I was trying to save some rental cost). 3) I was ten minutes late, yes I know that one of the rules is that you return it on time but it was not my car so I was not going to risk damaging it to cut through traffic. There was know one waiting for the car (Zipcar informed me that the car was available for rental for 3 hours after that). I knew I could get it to the spot within a few minutes so I did not extend the rental. I was will to accept a penalty for getting the car back late BUT when I checked my email I found out that I was charged $50 for ten minutes! That was more than a 100% increase than the estimated $23.91 cost for the 3 hour rental. After calling up and completing my heart attack they refunded the $50. (I would have given them a half of star for this but yelp doesn't let you). read more

I have never before dealt with a company with as poor customer service as zipcar. All the local offices are closed, so it is impossible to speak with an employee in person. The phone customer service representatives are located out of the country and refuse to share any information including tracking information, estimated date of arrival of zipcard/paperwork, and even the location of the zipcar office from which your documents were mailed. read more

We love Zip Car. All we did was register and set up an account and we were good to go. We keep the zip card in our wallets and whenever we reserve a ride we just tap our card like we do on the T with our CharlieCards and it unlocks the doors. The keys, parking passes (if the car is kept in a secure lot), and a credit card for gas are all in the car. Most of the cars are MP3 player compatible and have decent sound systems. What a great idea. It works great for us when we have to do some serious shopping somewhere kind of far away or for half day trips. We have rented Zip Cars probably ten times over the past couple of years and we have never had an issue. They even text you with half hour remaining to remind you that you need to get the car back. If no one has it rented behind you, you can text back with how long you want to extend your reservation. I hear they are just now becoming profitable and they are in a bunch of cities. Keep it going! Zip Car is as good as it gets when it comes to convenient car rentals. read more

I've been a zipcar member for a little over a year up until recently. I've been having one bad experience after another. I had reserved a car late at night and was extremely tired and woke up the next morning to do the "walk around" called zipcar to report the damages on the car. The guy I spoke with yelled at me like I was his child and stated "why didn't you call when you picked up the car, you're not new to this" I explained to this man it was 11:30 at night and it was FREEZING but w.e. Called back the next day and complained to someone and made sure he noted the damages i reported on the car. Now usually when I rent I rent days at a time. Now the next reservation I had made I dropped the car off and switched it for something bigger, they charged me a huge late fee and when I called (mind you, when you call you never get the local office just the 1-800 number and when you email the local office they still don't help) 3 customer service reps confirmed that although it said I returned the car late it showed someone else reserved the same car and picked it up on time (insisting there was a glitch in their system) and they informed me they'd pass it along to the local office to refund me...NO REFUND. I contacted my back and provided them with all the information needed and my bank refunded the late fee and contacted ZipCar and contacted me back saying Zipcar could not provide them with proof that I messed up and it was on them. SO what do they do? Zipcar sends me a bogus email and cancelled my account. All over not wanting to refund me my money and admit that their scanning system needs to be checked. To add to that I had a reservation with them at the time and they said after I returned the car I could no longer reserve. Anyway brought it back at 7:03 and my return time recepit said 6:09 all I could do was laugh. Again can I say GLITCH. If they've been good to you GREAT, they were to me as well until this year. read more

Customer service now located in Mexico City English comprehension needs improving or it is just lousy customer service

Charged me twice for the same reservation and won't issue a refund. Customer service says "we just work here and have no authority" even though they clearly made a mistake. Worst experience ever. Wish I could give this business negative stars. Will be contacting the Better Business Bureau read more

It saddens me to have to rate this amazingly smart and convenient company with one star but it's necessary. I live in Boston and Zipcar would have come in handy on days when I do not want to commute on bike, bus or train. Zipcars are easy to find and always seem to be nearby. My first trip with Zipcar unfortunately became my last. I rented a Honda Civic over night (awesome car, by the way), when returning the car I was met with city traffic. This resulted in me returning the car 15 minutes past my given return time. Out of consideration for the possible next renter, I checked to make sure no one else rented the car immediately after me. Once I realized that the car wouldn't be rented until 2 hours after my drop off time, I felt better. The car was returned with more that 1/4 tank of gas and I even completely cleaned the car out (the previous rented before me left the car filled with cat fur). Two days later, I received an email stating that I will be charged a late fee of $50 which is absurd. My recommendation for Zipcar would be to implement a 15 minute penalty free grace period for their rental returns. Given the fact that Zipcar operates in large cities, they should take into consideration that with large cities come larger traffic delays. Currently, I am no longer a Zipcar customer, however if/when they implement something along these lines, I would gladly return. Thank you. read more

I've generally had good experiences with Zipcar, but not after tonight. I had reserved a car several weeks ago to return to Boston from Western MA for a family event, and was planning on leaving at 1pm on Friday and returning Saturday at noon. On Thursday at 7pm I got a call saying that they had to change the car due to mechanical problems. I then received an email saying I only had a car from 6am-7am on Saturday. After calling to try to clear this up, the rude Zipcar representative was incompetent and was of no help. After putting me on hold for 20 minutes, she simply said "there is nothing I can do - we made a mistake and can't fix it." read more

Zipcar is a nightmare. I have had a student account for about a year and have booked many a ride with this horrid business. Thus far, they have cancelled many rides of mine randomly, with the pretext that "an unforeseen issue has come up," either cancelling the reservation altogether with no help (while still returning my money...thank God) or switching my reservation to a faraway car to which I cannot get because I, obviously, have no form of transportation. Aside from that, the gas card works about half the time, putting it on the driver to pay himself/herself for the gas, and then requiring them to call later on to get the charge paid for. Furthermore, their customer service is utter garbage. Maybe it is because they have a constant influx of calls complaining about their shitty service, but each time I call I am greeted with something to the tune of "Zipcar is receiving more calls than usual, so you will have to wait a while before being helped. You can go on our website for help, too!" So Zipcar makes you wait an hour or more to talk to a live human, while the site itself offers very little help. Currently, I have been waiting upwards of an hour, getting that damn automated message every 20 seconds, while trying to remove a charge on Zipcar that was far above the agreed-upon membership fee - they extended my account membership without my knowledge and charged me twice the amount I was supposed to pay. Thanks for nothing, Zipcar. read more

I've gotten perfect customer service from Zipcar so far, from quick refunds to reinstating a substantial credit I forgot about. I finally used the Zipcar yesterday and it was a breeze. The car was clean, easy to use and drive, and the tank was full. A great business concept helping those living in the city! read more

The cars are old and poorly maintained, usually dirty and with a half-empty tank. The gas card has never worked and the reimbursement process for gas is a huge hassle. For day trips, it is cheaper to rent a car from Budget where the cars are clean and often brand new. Many universities offer discounts for Budget, Enterprise, etc, which makes traditional car rental even more cost effective. I finally canceled my Zipcar membership after they sold my email address to spammers. read more

I've had mostly positive experiences with Zipcar. When the inevitable goes wrong customer service has been spotty but in the end they made it right. Compared to alternatives (and dated business models) like Enterprise or Hertz, Zipcar is a superior service. read more

Extremely convenient - locations are great, cars are new, prices are affordable. We love the customer service - always helpful and solving the issues in a minute (if any!!!). Highly recommend them - they take away the headache with the passes, parking tickets and gas : ) read more

PLEASE DO NOT USE ZIP CAR. THEY HAVE THE WORST CUSTOMER SERVICE. OUR SIMPLE ISSUE TOOK OVER 3 HOURS TO FIX. I never write reviews, but their customer service was so bad that I don't want anyone else to go through the same experience. My group's car was unfortunately towed and because Zipcar is the legal owner of the car, they had to fax a release document to the towing office. Because they faxed the document to the wrong number initially, their fax machine was stuck trying to send the document to the wrong number and unable to process the next request (faxing the document to the right number). I spent OVER 3 HOURS talking to THREE DIFFERENT ACCOUNT SPECIALISTS and had to explain the same issue (the fax machine was sending the fax to the wrong number) THREE TIMES. First, I talked to specialist #1, Desiree. After 1.5 hours, she could not fix the issue. Then I re-explained the issue to specialist #2, Michelle. She could not fix the issue. When I asked the second specialist, Michelle, if I could be transferred to the supervisor, she refused and insisted I talk to specialist #3, Brandon. I re-explained the issue, but he could not fix the issue. When I asked if the document could be emailed, he stated that according to their state supervisor (who they did not allow me to talk to) they were not allow to email the document. We could not leave because the towing company hadn't gotten the release document and ZIPCAR WAS REFUSING TO FIND ANOTHER SOLUTION OTHER THEN FAXING, WHICH CLEARLY HAD NOT BEEN WORKING FOR OVER 2.5 HOURS. I also want to add that these tense situations are when customer service is highly valued, but these specialists were RUDE and continually TALKED DOWN to me. Finally, after WAITING OVER 3 HOURS for them to fix the fax machine, they transferred me to the supervisor. While waiting for the supervisor to pick up my call, for some miraculous reason, the document finally got faxed and I hung up. After 30 minutes, when we had left the towing office, I got a call from Jacob the supervisor. Thanks Jacob. Appreciate the check-in. read more

Bye bye zipcar! You are now nickel and dimming your customers; not good. Cash flow crunch?

From what I have heard, Zipcar is a terrific service. However I am curious why they have repeatedly had ads for administrative assistants over the last year or so. Perhaps they are growing fast and that is terrific. However the frequency of these ads is puzzling...Does anyone know anything about this? I was considering applying but seeing the ads over and over again raised a red flag for me. read more

Great service!!! They have hourly rates and everything is included. The car was clean and in good working order.