So my biggest beef is that the idea that Zip is "car sharing" is kind of misleading. In actuality, there's really no difference between this idea of car sharing, and car rental. I understand that there are some differences between Zip and your local Enterprise, Budget, etc but the basics are the same, I'm paying someone to let me use a car for a set amount of time. There are some perks to Zip that are hit or miss, like being able to keep the car longer if someone else hasn't reserved it (which you dont know until like 30 minutes before you have to return it), the multiple locations for car pick ups, and the hourly rates. Before I get into the direct review of my experience thus far, I'd just like to implore everyone to check the rates. You may find that going to your local car rental place is actually cheaper than Zip depending on how long you'll need a car for. I've found this whole "zipping is cheaper" misnomer to be false a few times, especially when you consider membership fees. Now the dramatics that have led to my two star rating... I agree with the folks who have shown some concern over the way the cars are maintained. Its hit or miss. You might end up in a car that is squeaky clean and needs no maintenance, or you can end up in a car that could use a serious vacuum, some air in the tires, etc. And this is when the rental theory comes in, I just dont see how its my responsibility, if I'm paying you, to spend time checking for maintenance issues every time I pick up a car. And its also pretty unnerving to drive around with lights on on the dashboard. My second beef is that I've had a couple pretty frustrating experiences trying to pick up or drop off Zipcars. I picked up in a residential building garage a few weeks ago, and the emailed directions to get the car were totally wrong. I eventually figured it out by speaking to the front desk folks, pretty frustrating at the time since I didn't have the 10 minutes extra it took to spare (my fault). I moved passed it pretty quickly, only to return the car and get locked in the garage. Literally. Pretty scary experience to be honest, being locked in a car garage, no one around and no Zipcar directions on how to get out, I almost cancelled my membership then and there. Luckily some resident of the building nicely opened the door for me. Today the directions gave me an address and said "go east" ... are you serious?! THIS IS CHICAGO, I could be going east for miles and miles before I find this car. Since my membership is a business account, my organization has had some other major issues. Pieces falling off while driving, reservations getting mixed up and folks not getting the car size they need... etc. Zipcar does have great customer service, witty reminder messages, good text communication, etc... but does this balance out the difficulty in picking them up and the basic maintenance concerns? Not for me. I thought about adding a personal account on the business, but have decided against it. read more

Dear Friends, I have been a Zipcar enthusiast until lately. When you rent Zipcar. It looks like you would be get free Gas and Insurance is included. It is not true and there advertising is deceiving and not clear or upfront. The pricing of cars seems to rise as they move forward and trying to resolve a problem has been a long and frustrating process. Cross your T's and dot your i's . All that glitter is not Zipcar. I have dealt with dirty cars, poor customer service and find it could use much improvement. read more

It is fine unless you have to deal with customer service and then the experience starts to go downhill. They range from unfriendly and unhelpful to completely inconsistent and give conflicting advice and information. And heaven forbid you don't notice damage to the car before you take it out because you will then be stuck with the $500 fine- I'd rather take a cab and not have the hassle. read more

They upped their prices a while ago. I can hardly rent anything for less than $10/hour. That gets pricey quickly. First time I returned a car late (I'm NOT a late person and it was less than 5 minutes late), there was a woman waiting for me in the parking lot. Despite offering a $20 as a peace offering (I felt genuinely bad and my vet appointment went an hour over-time), this lady was OUT FOR BLOOD. I get it, to a point. I would be upset as well. Not saying it was Zipcar's fault, but be aware that this is pretty much the default circumstance that accompanies returning a car late. Minor complaints over the past year include being unable to turn off the IPASS system (more expensive than just paying tolls the old-fashioned way), a truly crappy and massive Android app, filling up being a pain, and the passive aggressive literature ("Oh, holding a cigarette outside the car while driving is STILL considered smoking in the car. There are members who will report fellow users for doing these things. Just so you know." YO I AM A CUSTOMER, I DON'T NEED YOUR SNARK). Nice for grocery runs. Otherwise it is generally cheaper to just rent a car through Hertz or Enterprise. Bonus creep points for Zipcar for following my never-used Twitter account. Probably will not resubscribe after this year. Really a bummer because the concept is great. Frankly, it simply makes more sense for me to just buy a beater. read more

I can't comment on the service because my application was denied. However, the business took my $25 application fee beforehand. After calling multiple times, dealing with automated phone operators, and generally getting the runaround I was told this fee was non refundable because "it costs that much to obtain driving records from the DMV." After calling my local DMV I found that the fee actually costs $12. When I told the person on the phone this he changed his tune and told me that it was just a fee to apply (which, to me, seems completely arbitrary given that it was an electronic application). I was unable to get the fee refunded even though I was rejected fewer than 12 hours after actually applying. I hesitate to think about how the service would actually be if they are this shifty during just the application process. read more

I was seriously fuming after my Zipcar experience in Chicago. Let me start off by saying I LOVE Zipcar in San Francisco. I use it all the time. It's fast, easy, and most importantly, reliable. Well, not in Chicago. I book a car for two hours to go to the famous Hot Dougs. When I got into the car that morning (my regular Mazda 3) the car was on empty. Not like, oh they didn't quite leave a quarter of a tank in the car (WHICH IS REQUIRED PER THE CONTRACT YOU MAKE WITH ZIPCAR) but fuel light on, empty. I luckily have my iphone to track down a gas station (which also wasn't terribly close by). I call Zipcar and report the problem. By the time we get to Hot Doug's we've wasted a precious half hour of our two hour slot. So I call and complain and let Zipcar know that I have been inconvenienced. The woman on the phone was being as nice as she could be, but wouldn't budge in terms of giving me any sort of concessions. I told her I would now need to extend my reservation a half hour to makeup for the time lost and I wanted that time refunded back to me. Essentially I'm asking for $5. Which is NOTHING. But their new policy does not allow these sorts of refunds when it comes to gas. The previous car renter will get a "warning", but that is all. The thing that REALLY annoyed me was that she kept saying, "you need to make time to get gas when you book your reservation." I get that. But let's say I've planned on being somewhere that would easily happen with a quarter tank and I've already planned on getting gas after. Then I have planned. But in this case, the only thing I could do was get gas, which offset the whole day (now we had to wait in line at Hot Doug's where as before we'd be there right when they opened). The staff in SF for Zipcar have always been accomdating of these types of requests. Thank goodness that's where I live. read more

When I signed up for Zipcar it seemed like a piece of heaven. Since I live downtown its very convenient for me to walk two blocks grab a car and go about my business. What I don't like is the fact of they dint clean the cars, they want you to tell them when it has to be cleaned...huh you know people use these cars 24 hours a day why wouldn't you opt to get it clean just on GP(general principle). The other would be great feature is they give you a gas card to fill up when you need gas HOWEVER..it doesn't work all the time. Its a great feature if you want to use for an hour but the money starts to add up if its longer than that...BEWARE!!!!! read more

Zipcar is horrible. I cannot believe that they do this much business. I cannot speak to a particular location, but I have never been able to locate an available car near my location in Evanston. Not once. Instead, I had to get a rental at Hertz when my personal vehicle was in for service. With Uber, public transit, and standard car rental, it is unfathomable that Zipcar continues to exist. They don't even refund you your money when you are clearly unsatisfied. read more

Funny that although I was asked to validate my driving history with a lawyer, I still get constant reminders to sign up. Very uncool zipcar!

One of the few five-star reviews comes from "Lacey B." of Pekin, IL. I seriously doubt that Lacey B. is or has ever been a Zipcar member. Yet she comes on here and bashes other members and former members. But the icing on the cake comes from Charles the Zipcar manager who thanks Lacey for bashing actual Zipcar members. Using Zipcar is a huge gamble. You don't know if the car you reserved will be there, if it will be clean, and/or if it will be safe to drive. And if it is, you have to look into your crystal ball, make your best estimate for how many hours you'll need the car, and then pray that nothing interferes with you getting it back within that time frame. Zipcar makes you pay for the "privilege" of being a member. Then they tell you that you should run their vehicles through the car wash, that you should prompt them to bill other members for not leaving enough gas, etc. And even if you DO follow all of their rules, they sometimes terminate memberships for whatever reason they want, without any warning to you. Zipcar was not even profitable before Avis bought it a couple of years ago, and it probably still isn't. Today, there are very good alternative options to Zipcar, such as Uber and RelayRides. They will probably put Zipcar out of business in the next few years. If you don't want to have Zipcar smile in your face then stab you in the back and you'd rather ride around in a car without their huge logo and advertising plastered on it, check out Uber and RelayRides. They are much better, have less expensive rates, and have no membership fee. read more

In brief, it is a great service that works as advertised - a car when you want it, with no hassle. It is best for shorter trips because of the pricing structure, but that's probably what most users want it for, most of the time. For longer trips, you'll probably do better renting from a traditional agency. Oh, also if you're a member in one city, your membership is good in other cities too! I have been a member for over a year and have had pretty good experiences thus far. There has been a couple occasions where I have reserved a car and I get in it and it is filthy! Also, if you know you are gonna need a vehicle for the weekend reserve it early in the week! Zipcar gets pretty busy on weekends and then you have to travel further out of your neighborhood for a car and the car choices are limited! I think everyone should join the Zipcar revolution!! read more

I rented a car for a couple hours, I saw a nicer car was available after completing about half of my reservation. I thought I would call zipcar and ask if they would move me to the nicer car. After talking to customers support the representative informed me that I can just switch my car for no cost. I was extremely happy with the news and excited! But you know the next day I get a bill for both cars! I tried contacting customer support they denied the no cost move and charged almost twice as much as my rate was. I'm extremely disappointed with this business and it is unethical to treat customers in this manner. Car2go is a much better option and they honor there customers I would use them any day over a dishonest business! read more

I will use Zip when I have a quick errand. Zipcar SHOULD NOT let someone take a car for an entire weekend. It's called Zip for a reason. There are only 2 cars available at my location and more often than not the cars are reserved bu 1 person for an entire weekend. There should be limits on how long the car can be out especially when there are only 2 cars available at a location. read more

Like many of the other reviewers I loved Zipcar when I first joined. For someone who does not drive everyday and only needs a car for the occassional "big" shopping trip it is the best way to go. However, lately I've had serious issues with the cars and customer service. I rented a Prius for 3 1/2 hours to go out to eat and then to an art show where my wife had some paintings being exhibited. After dinner the car would not start. Long story short, we missed the show and ZipCar messed around for 90 minutes trying to figure out how to start the car. Every time I called I had a different person who told me the last had not followed all the steps. Each call took 10-15 minutes to get a person. Finally, they relented and said they would call a toe truck. Well, 2 1/4 hours later one finally arrived. I was supposed to be home by 9:30 and got home after midnight and my night ruined. To top it off, I got a rude email telling me how I should not remove the key so I don't get locked out, which was not even what happened. And then they billed me for the over hours I was waiting for the tow truck!!!! They credited those but would only give me half off the original reservation. I am still disputing the charge. I too am also tired of having cars be late. If I am only renting for one hour, then even 5 minutes is almost 10% of my time. I only reserve cars that have at least half an hour open before. An example of a great concept not being executed well. read more

First time user, or not since they won't give me a car. Note that I have no idea where their central is located, but I tried renting from IUPUI campus in indianapolis. Let me start my review by saying I've never used this service before, I had an important appointment today at 10AM(Wednesday) and I reserved my car since Sunday. At this point I'm thinking the more time I give them, the better chances I have of getting the car, right? wrong. They first email me yesterday(Tuesday) night around 11:30PM to tell me they have changed my location. It is out of my way, but if I get up earlier, I will get to my reservation at 9:30AM. I tried calling them but after 2 hours being on hold, I hang up and go to sleep. This morning at 8:30 AM I get a call saying that they have CANCELED my reservation. No logic, no reason, no respect, just canceled it without providing an alternative way for me to get to my appointment. I call them back immediately, and the agent offers me a car in Bloomington, IN, which is an hour from where I am. Wouldn't you think that if I could drive an hour from where I am to get to your car, I won't need your car? I tell her that that won't work, and I need to talk to her supervisor (I asked three times), then she threatens me by saying she will hang up on me! Hello customer service? yeah you have missed zipcar agents. At this point I figure out that talking to her or her supervisor won't get me to my location on time, so I hang up. They said they have canceled it but they still didn't refund me the money. I'm canceling my membership once I'm calm enough to talk to these untrained agents again. In summary,I wish I had checked the yelp reviews before I registered for this service. Call a taxi or Uber if you want to be on time. This company doesn't care about its customers, and their agents are very rude. read more

I just contacted Zipcar and I had a reservation set for 9:00 p.m. Zipcar's cancellation policy says that for reservations of 8 hours or less you can cancel in as little as 3 hours ahead of time. About 15 minutes before my reservation though, I saw that there were was a tornado watch and flash flood warning and I felt that it wouldn't be safe to drive. I called to cancel and when I told them about my situation, Jessica (the Zipcar representative) completely understood and immediately gave me a refund. Zipcar has excellent and understanding customer service and I'll definitely be using them again! read more

Just signed on and have been using the service for a couple of months now along with the new iphone app. The app is fantastic for reserving, extending reservations, and locking and unlocking the car. I love the idea of a different car for different situations. I am always transporting art around so having access to a pick up truck when I need it is great. Zip car is one of my new favorite things and if traditional rental car companies were smart, they would look in to this new business model. read more

I enjoyed Zip Car until this month when I realized that the cargo van I normally used for a Food Pantry pickup in Boston was not listed. In fact, the lot where I would pick it up didn't show up even though I know it still exists as a ZipCar partner. There is no place on their site to get help except for general questions. In other words, what looks like a newly formatted interface for the computer is terrible. ON MY WAY to pick up a UHAUL, I rode my bike by the lot and there was the cargo van. UHaul, as it turns out, provided a better quality van at almost the same price. read more

Poor Customer Service. *This review is for Zipcar in general, not a comment on the physical location on State St. I signed up relatively easily online. Within less than a week I was notified that I was cleared to get an account and a Zipcard would be sent to my address. I listed a current "home" address on the account. My billing address is different, and I'm not willing to change it for many personal reasons. After a week of no card, I called the company to get the status on the card. I was told that it was on its way. After another week, I sent an email inquiry and got an automatic reply that a new card was being sent to my billing address. I immediately called the company to say that I didn't want a new card sent to my billing address, but to my current address as is listed on the account. It was only then that I was told that Zipcard cant send you a card to your current address if you live in a major metropolitan area (and duh a lot of zipcard members live in major metropolitan areas- that's the point), they can only send it to your billing address. You an pick it up at their store, but if that's not an option for you- tough luck. I was annoyed that it took 2 weeks for someone to even explain it to me, that the people I spoke to on the phone didn't know the policy, and that I literally received 2 different answers from 2 different people. Might seem like a minor issue, but if you have some difficulty getting around, live not as close to wherever the Zipcar office is in your city, etc. this is REALLY frustrating. I figure if it's this annoying and complicated to even get registered, I don't want to deal with this company for actual driving requests and problems if they happen. read more

Such a great service. I really like the idea. I got to use my zipcar membership today. It was fun to grab a mini and go to the suburbs. The car is in decent shape when you get it. Hopefully if I grab a little bit more expensive car it will be a little bit better cleaned. All in all the car was great. You take your zipcard to the car, press it to a sensor and there it is you've got a car with keys any time day or night. I got some promotional offer for this service so I got it for 25 a year. They say that there are cars that can be rented for $7.75 an hour but I have yet to find one in Chicago. Maybe there are, but I haven't seen them. read more

I canceled my account and they charged me for a yearly membership anyway...I had to call multiple times in order to get my money back (three months later). read more

Nat a Zipcar supervisor from the Chicago location did call me to apologize and give me a credit above and beyond what I expected. Someone was listening and that meant alot to me. I will continue to use Zipcar and hope to see Zipcar improve in the future! read more

i rent an car with This company and the car had gotten stolen and they still charge me the money plus they're trying to overcharge me the fee for the car which I contact my lawyer and talk to the police saying that I was not supposed to do a police report because one it is not my car they try to overcharge me and then send something in collection trying to charge me again for something that wasn't in my control I will never ever ever rent a car with these people they are their company customer service is terrible this company is bad I will be suing them read more

I have to agree with Bridget K. "Zipcar Rocks". I started using Zipcar because I just couldn't stand going to the grocery store on the bus anymore. Plus for the price I would have to pay on bus fare round trip: I could get a car for about an hour and a half. Yes! the prices are very low and affordable. They are also conveniently located in the parking garage of my building. I absolutely love how simple it to use. You need a valid drivers (got 4 years ago) a good driving record.( No car oh yeah give it to me now) Then choose your plan, pay the yearly fee and your driving in no time. Just make your reservation go to the car when its your turn, wave your pass over the windshield and zip off for a while. I left my keys and wallet (where i keep my pass) in the car; I was able to unlock the car from my phone. The customer service is always great. I've been able to get small but useful driving credits from using customer service as I should. Best of all they have BMW's the ride is so smooth. If you live in chicago and need to get around Zipcar is a really good way to go. The prices are great and they are in more that one city so if you go to another city that has them explore the sites with Zipcar. With this becoming so popular Sometimes Im not able to get a car when I want So I give them for stars. You need more Cars guys. I would Love to see a Luxury truck like a nissan armada. Just throwing it out there. Everything else is great keep up the good work. read more

Some of the other reviews note the technical issues - overcharging the rate, as well as immediate 50$ charge for going over the time. I don't really care about that - all I care about is that the iGo car is the non-profit product of locals in Chicago organizing solutions to share car use and cut down on emissions, and zipcar is a for-profit service from out of town. Better than a 1, because even commercializing a good idea deserves credit, but given the technical aspects, the availability-competitiveness of iGo and the background, it rates poorly. Choose iGo. read more

4/20/18: Needed car today for important Doctor appointment. Car was not in assigned spot. Calling ZipCar customer support was ZERO help. Sitting home missing my appointment. Thanks ZipCar! Edit 5/22/18: thank you zipcar! Because of your failures as a carshare company I am now the proud owner of a new Kia. The car industry owes you a solid, if you were somewhat competent as a company, I would've remained a loyal zipper! read more

OK, so I don't drive. Yes- seriously not at all. Scoff if you may, but the luxury it provides me when people need someone to pick their drunk butt up and drive them home and all I can say is "Sorry-no driving for me!" But I digress.... My little footsies and the occasional CTA get me around great. But when we need to hit up Target or head to some function out in the boonies- aka Schaumburg- how do we do that? We pondered getting a car, but with only one driver in the house and both working within a mile of home that seemed outrageous. Then we stumbled on Zip Car. Cars when we need them and the perfect size for what we need. Need to buy shelves at Target- grab a SUV. Need to take mom to a special brunch- grab a little convertible. Need to help your friends move- grab a mini cooper and get out of town for the day! You really can't beat the price. For $75 we get about one or two drives per week, gas, parking and insurance. Sweet. We get to try a bunch of cars- I as the passenger being carted around. All in all it is a great solution to car situations in a city lifestyle. I mean- how else can I get my Taco Bell hangover fix on a Sunday afternoon? read more

From what I've been told they do not charge you a late fee until you are 15 minutes late. I've been repeatedly late about 10 minutes since i use their service at least twice a week with no late charges. I merely called to let them know something was wrong at the gate of the parking facility, and they told me they would charge me a late fee for being 11 minutes late now that i called them. Lesson learned, don't call their customer service department unless you absolutely have to. Most of the time you just end up upset when you hang up. I fully understand being charged when someone is using the car after me, but charging me simply because i called you just made you lose a customer that was using your service at least 10 times per month. read more

ZIPCAR ROCKS! I lived in Chicago my entire life but when I moved to Lincoln Park a.k.a Land of No Parking, I sold my cute little Saturn SL 2. Zipcars were such an amazing thing for me ! I could take them to visit my family and friends or for a fun trip. Always getting to drive a different car was really fun. Also the gas and insurance is included. They even put in an I-pass for you. Zipcars are the way to go!!!! read more

After this incident I tried out I-Go for awhile but after encountering the same rude customer service agent (why do people hire rude people to do customer service?) I switched back to Zip Car. They aren't a perfect company but have gotten a lot better. read more

Not sure why the clybourn/fullerton location has been removed. No zipcars within the area. Also have noticed prices just went up. Convenient but getting a little pricey now, esp on the weekends. read more

customer service calls are pointless! keep your money and rent, ZipCar is better off let alone. people laugh about your concerns, they misled based on sale projections, the customer service is a joke. spend elsewhere. read more

I think that zip car is a phenominal idea! I researched it up and down, asked around, and pondered my life with a zippy membership. Sadly, it's not for me. I need a car for work once a week...that would tally up $3,500 bones a year. I could just lease a car and having it always. I'm going to buy an '02 Taurus for 6-7k and have it maybe for five years hopefully. Zip Car is sooooo ideal for grocery shopping, going to ikea, or just liberating yourself by getting behind a wheel! read more

I am disappointed in zipcar. So far, I have rented three cars and the service has been subpar each time. Rental 1: The car was not there for my reservation. The previous driver was 15 minutes late. Rental 2: The parking lot gate did not automatically open to let the zipcar out. After a phone call and a long wait, the parking lot attendant finally opened the gate manually to let me out. Late again. Rental 3: Don't expect courteous help when having problems at the pump. Apparently, "it's really not that hard" to fill the car with gas and you should have prepared yourself ahead of time by committing the instruction video to memory. If you're looking for a care-free, convenient rental service, this is not it. For anything but the shortest trips, these cars are not even cost-effective. Ultimately, this service is good in theory, but not in practice. read more

I've been using Zipcar for 3 years now and it has been wonderful. I've rarely had a problem finding vehicles when I need them and most of the time they have been pretty clean. The cars aren't serviced after every single use (but are serviced regularly) so you have to rely on your fellow zipsters to be courteous and follow the rules (which doesn't always happen). But the cars are always newer and all in all it has been very convenient and saved me from having to pay not just for a car of my own, but for parking as well. As for pricing, I tend to take advantage of the Mon-Thurs. 6pm-6am discounts so I get a lot done in just one night for one low price. They even have cargo vans for moving, which I've used on more than one occasion. I would especially like to thank the manager at the Chicago office for helping me out in a recent situation where I needed a specific van to transport my disabled aunt for a memorial service and he was able to make all of the arrangements needed, even when it looked like that vehicle was not going to be available when and where needed. Thank you so much!! read more

i loooove you zipcar. i live just far enough from a grocery store for it to be iritating (especially when you only go grocery shopping once every two months because it is so far away and then you buy too many things and end up hoofing it home and almost killing yourself as you abandon your granny cart running out into the street to chase after a $3 artichoke.) zipcar is also lovely for transportating my four footed furries to the vet. because arguging with a cabbie over whether or not my cat can go into his cab when it is on the verge of death is my not idea of a fun time. zip is cheap, reliable, and they have cool cars. whenever i rent cars from hertz, or something like that - i get the cheapest one i can find, but with zipcar, i can rent a beamer. i will probably have no other chance in my life to drive one, so thank you zipcar! lastly, i love the community feel. i feel like i am helping the environment a little (even though i dont recycle at my apt - shhhh!). last time my hubby and i rented one to head out the burbs, we got a jetta. we opened the glove compartment to look for a map and some cute little zipcar user left us a zipcar mix. that made my trip! all in all - good stuff! read more

I have been a member for well over five years and this is the first time I have been irked by Zipcar. Living out in the suburbs of Naperville area without a car is not the best; however, I was happy that Zipcar had two cars on the North Central College campus; now they only have ONE. One car for a college campus is pretty INCONVENIENT. There was much more flexibility with two cars but now since there is only ONE car, I'm thinking what is the point of paying for my membership for another year? At least with car rental there will be a car, I do NOT mind paying for convenience and it looks like I will be going back to that as I do not stray further than 20 miles and pay for car rental. I definitely expected better from Zipcar, but since the economy has slide down, I guess Zipcar decided to go with it. Absolutely disappointed! read more

So I signed up for Zipcar almost a year ago. For about 8 or 9 months I've used the service 2 or 3 times a month. Now the past three reservations, all of the sudden I've had claims that I left the car dirty or damaged. The email they send you to tell you that someone has reported this damage or problem is completely unclear and in no way specific. Today when I got an email stating that I left the car damaged I cancelled my membership. I'm really glad that because someone claimed I left the car dirty during one of my previous three reservations I took pictures of the car for my most recent reservation. It's quite ridiculous that you should have to take pictures to prove you didn't damage a car or leave it dirty. Zipcar customer service also takes forever to get back to you about these issues and then they don't ever tell you the exact problem. But they still find the time to tell you that as a member you should be sure to review the etiquette document. I'll be using Enterprise from now on. read more

Surprised by all the negative reviews on Yelp. Zipcar has been nothing but fantastic, and their cust. service is phenomenal. We had trouble with the gas card when trying to refill the tank, and it made us late to return the Zipcar. We had to pay for the refill out of pocket, plus we were concerned about late fees. In our rush, we pocketed Zipcar's gas card on accident. Not only did Zipcar IMMEDIATELY refund our gas $, but they took off the extra 1/2 hour they charged us for, and then booked us another half hour window for us to return the gas card (without charge). Considering it was probably user error with the gas card issue, their immediate apologies to us for the trouble and immediate offers to take off charges and help us out makes Zipcar a top-notch company in my opinion. THANK YOU ZIPCAR! You have our loyalty! read more

When I first found out about Zipcar I thought it would be a great service, convenient without the hassle of owning a car and dealing with all the associated costs. Instead I have found the opposite to be true. Often the cars are unclean because they are used by others who do not own them, they do not look after them. If the car breaks down or the gas card doesn't work, it is your problem. You have to wait around for hours for them to come fix it, or prepay for the gas and wait months for them to pay you back. The final straw for me was when my credit card expired and they only contacted me via emails to my gmail account which I never check. I did not receive a letter, I did not receive a phone call, they did not prevent me from making reservations. None of this led them to hesitate within a two month period - after being a good paying customer for over a year and a half - from reporting me to a credit rating agency and ruining my credit. I had worked hard to develop an excellent credit score before Zipcar ruined it right while I was in the middle of negotiating a mortgage. Thanks for treating your customers so well Zipcar. I hope you go out of business soon. read more