Terrible experience with this rental co. Kept me waiting 55 minutes for a "surfer" to accept my rental return. Missed my flite home. No response from 8 e-mails and 5 texts while waiting. DO NOT use this company for your car rental! read more

Zipcar - Waiting for mr "surfer" - Car Rental Near Me

Worst customer service ever. We've had so many issues with this company and when calling to correct errors on Zipcar's behalf, we've dealt with very unprofessional representatives on multiple occasions. Their representatives are patronizing and extremely uncaring about negative situations they/their vehicles put you in. For those that don't have their own vehicles this is a much needed service; Zipcar knows that and takes advantage of it. Training is a necessity for handling customer issues. read more

Be careful - Sometimes if you go places like in a public garage and there is no service, they will charge you for a late fee even if it's not your fault. I spoke with a gentleman by the name of Gabriel and was told that it happens often but there is nothing they can do. I was charged $150 for delay that could not be avoided. I had to uber home for the zipcar card which still didn't open the car. It was after an hour of calling the company which was closed, that the car was able to connect to app read more

Yelp really should allow zero or negative stars. Zipcar rejected my application within seconds of my submitting it and will not explain why. I suspect they rejected it based on some automatic, unpublished criteria, or perhaps they are rejecting applications out of hand as a way of collecting application fees? I've asked for a refund since they didn't provide the service of properly evaluating my application. So far they've just pointed me to their customer contract, which is ridiculous since I'm not a customer. I see from these postings I'm not alone. Big waste of time and possibly a scam. I hope this review saves others the hassle and $25. read more

Until yesterday, I would have given Zipcar 5 stars. Last year, I found the service very intuitive and affordable, and the one service hiccup (a charge for gas) was quickly resolved. I ended my membership after a few months as I was not using it. Now (10 months later) I tried to reinstate my membership. It all went smoothly until I got a yellow banner that I needed to finish my application by picking a membership; however, the link does not work - on the app or on a laptop. I called support. (They do answer the phone quickly.) I explained the problem and was told in a blandly friendly way that my issue has been accelerated and will be resolved in 3-5 business days. I have talked to three different reps and received the same response. Zipcar is worth zip if it will take up to a week to resolve. read more

Listen to the negative reviews: do not get a Zip Car. I placed a reservation for my zip car several days in advance and had non-refundable tickets to an event that I needed the car for. When I arrived at my zip car's location, it was nowhere to be found, although the tracking app said it was where I was. Not only did receiving service to resolve this issue take over an hour, once I did get in contact with an associate he told me he was unable to track where the car was and that someone else must have it, despite the fact that I had this car reserved many days ahead of time. He told me there were no other zip cars in the area and that I would have to simply be refunded. He did not refund me for my membership fee to the zip car app of $35 as I had asked him to because this was the first zip car I had ever rented, so I made an account to do so, and I will not be giving this company my business again. I also now had no way of making it to my event and therefore was stranded and forced to forgo the cost of my tickets. Overall, I am extremely disappointed with the lack of professionalism with this company, and I am also disappointed in myself for placing my trust in this business despite multiple horror stories from friends with similar experiences to my own. Please do yourself a favor and do not give this company your money. Not only is it overpriced, it is also unreliable, unprofessional, and does not care about its customers. read more

Terrible experience! I used Zipcar but the car didn't work. After cancel my book and rebooked another car, they didn't want to return my first book charge. The car smells bad. The most recent experience is zipcar charge me 50 dollar late fee, because the app didn't work. I found an agent to help me turn off the car, and they said I am calling too late have to pay for the late fee. Oh my god, I want to cal them immediately but it took time! They didn't response immediately! read more

That was terrible service and car, car had strong cigarette smell and also i booked for 24 hours , after a few hours, the car wasn't working then I had to take so many uber and also paid for parking for nothing and they did not refund the full amount. Dont work with this company. if I could rate 0 star, I would do 0 read more

My vehicle was to be in the shop for several days. A coworker suggested I try ZipCar as an alternative to booking a rental car. To my surprise, my application was rejected. After inquiring about it, I received an email with a comment "Your application was not approved for multiple reasons related to the following eligibility requirements". In checking the link there was just one item that seems to have disqualified me: Restricted licenses of any kind are not accepted. So bottom line, if you wear contacts or glasses, you are immediately ineligible to be a ZipCar customer. Seems odd that any municipality would allow a company such as ZipCar to lease out street parking when they discriminate against over 60% of the population that wears corrective lenses to drive, from having any access to their service. This review is to pay forward the time I wasted time trying to sign up with Zipcar in the first place. read more

From reading these reviews it seems like I dodged a bullet with Zipcar - my application was rejected because of an unknown reason they did not provide me. From reading someone else's review, it might've been because I wear glasses. That's crazy if so. So many people wear glasses! Anyway, I've booked cars with other services that don't have this strange application process. read more

TLDR: No customer "support," very low reliability, broken website I don't usually write reviews, but mobility services are extremely valuable to society, and all due respect to Zipcar for providing such functionality... but I figured it's valuable to other customers to document the agony that Zipcar has caused me. An unfortunately huge PITA when it comes to getting a hold of somebody for support or an urgent situation. There's no online chat, email, or any text-based contact methods accessible on their site, automated emails, or mobile app. There's only a phone number call, which you'd think would at least work for urgent situations. Well, last time I called, it was when I booked a Zipcar for an anniversary dinner, and our car wasn't where it was supposed to be at the beginning of the booking. It took nearly half an hour to get help, standing outside in the evening cold, and we never got a car that night. In the other times I've (unfortunately) had to call to resolve some sort of issue, all the support agents have thick accents. Which isn't a problem in and of itself, and no personal disrespect meant towards the customer service agents themselves (thank you for your attempts). It's just that, at the end of the day, the "customer" was decisively NOT "support"-ed at all. We couldn't understand each other, and any slightly different question or request ("Is there someone I can talk to to offer feedback?" / "When might a call be available" ) was essentially met with confusion/incapability or them saying "sorry, I'm not able to do that". It's Zipcar's responsibility to make this work, not these poor support agents trying to glue things together. In the last 5 times I booked a car before COVID hit, 3 times I wasn't able to unlock the car, or it plain wasn't there, and they only offer a $25 flat credit each time (even if your booking was much more)... as if that fixes a ruined plan/missed deadline... Sent an email documenting my experience to support@zipcar.com. No response. Only came to leave this review now because their emails have recently been spamming me to update my CC#... but when I tried to do exactly that on their website a few weeks ago, the site just kept throwing errors. So, more emails come along, and I was able to update it today, but it still throws an error saying I have an overdue balance (when I see that my CC was just successfully charged).... A nice service when it works, and an infuriating time- and life-waster when it doesn't (which is more often than you'd imagine). Use Zipcar at your own risk! read more

Zipcar - long hold times and unsatisfactory solutions - Car Rental Near Me

Have you ever wanted to call a company and sit on hold until you died? Turns out with Zipcar you can! 10/10 if you're trying to burn all of your free time while waiting for an agent. read more

I've been a Zipcar customer for five years and looking to cancel my membership. They use to be a great company but their quality in cars and service have declined in the past two years. Most rentals had dirty interiors, body damage and sometimes flat tires. But, what really put me over the top were the missing cars. Last week the car I reserved was no where to be found in the parking lot it was supposed to be in. I received a message saying the car was late, but after waiting 20 minutes I called customer service. They put me on hold for 15 minutes and when I finally got hold of an operator he couldn't track the car down. Apparently the car doesn't exist in their fleet! I don't understand why they list rentals on their website that don't exist. For that reason i'm out! There are better companies to rent from than Zipcar. read more

This is for Zipcars in SF. We have been using Zipcars since 2017 and initially loved it. But like others we have had too many issues in the last years with Zipcar. As other reviewers have noted, we have now experienced regularly run-down and dirty cars, random cancellations and rebookings to unsuitable or far away cars, and inexistent customer service. Every single time we had to call customer service, they say "we experience higher than usual call volume." It has become impossible to use their "service". Canceling now. Safe yourself episodes of high blood pressure and look elsewhere for a car sharing service. read more

Terrible experience, from applying the membership, to booking to speaking to the customer service people!

I should have checked reviews before signing onto ZipCar. I rented a car for the day to get from SF to Santa Clara. When I went to open the app on the day of the rental it was completely crashed. I called and they said there was nothing they could do, and added 12 dollars of driving credit to my account for the "inconvenience". I ended up having to spend $200 in ubers for a last minute ride. I tried re-calling after the weekend to see if I could get some fees reimbursed (like the application fee) and they again said there is nothing they can do. So pretty much lost $50 in the process and never even got to drive the car. If they tried to fix it I wouldn't be so harsh with the review, but considering no one cared once they realized they screwed up shows me how horrible of a company they really are. read more

Wow. Note the compare/contrast of my 5 star review on 8/3/2013 vs. this review today, following Avis' acquisition of Zipcar, whereby the transaction was said to be completed in spring 2013: http://www.zipcar.com/press/releases/avis-budget-group-acquires-zipcar When I first became a Zipcar member in San Francisco in 2008, it was FUN! I got to spend more money to drive Mini Coopers, or I could spend less money and drive more practical vehicles. However, today in the Arlington, VA area, there have not been any Mini Coopers from which to choose for the past 5-7 years, and nearly all vehicles are Hondas (Fits). The only upside is that there's an occasional BMW SUV, and surprisingly - and mistakenly, IMHO - it is priced at the same price as Honda Fits. Obviously I've taken advantage of this pricing oversight. Unfortunately, however, in the past few weeks, as well as the past 5 years, I've encountered problem after problem with broken business processes and rude customer service experiences since the Avis acquisition. This has included the following re: lack of trust & reliability: - cars are not parked in their designated spots, either due to a previous member returning it to the wrong space and failing to notify Zipcar, or Zipcar failing to notify me in advance of my reservation - cars not properly maintained, even & especially when/after I report issues (by being a responsible car sharing member, following the rules) - Zipcar customer service agents not listening to me when I call in to report issues, failing to notify issues in theoretically recorded call notes, failing to resolve issues using technology systems & business processes, and failing to provide pleasant & satisfactory customer service - I have often had to educate Avis call center reps on Zipcar policies At this point, after being a member for 10 years, I'm so exhausted and frustrated with this lackluster customer experience, I'm considering buying my own car and ending my membership. For the latest bad experience, see the 4 photos. *UPDATE: an hour after I posted this new review, I noticed billing issues* In addition to everything else, as I reviewed my bill for my two reservations this week, though I booked both reservations at a rate of $9.75/hr, I was just re-billed for both - *WITHOUT MY CONSENT* and *WITHOUT BEING INFORMED* - at a rate of $17.25/hr, on top of not receiving the two credits for which I asked, after calling to report the low tire pressure on both days. I have already wasted 14 mins on the phone with Zipcar on Mon 3/12, 13 minutes yesterday Thu 3/15, and now must call again today to continue to do Zipcar's job for them. This is beyond frustrating. read more

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This is a review for SF zipcar. But also zipcar in general. The cars are dirty, out of shape, two had tire pressure warnings, often need to switch just because of the terrible condition. On top of that, they are pretty much defrauding customers with fees. If you have a trip for $10 per hour for instance, you need to buy extra hours because if you run into traffic you either need to get on your phone while driving, which is encouraged (yes they mandate reckless driving), or pay $50 every HALF HOUR. That's right. The late fee is $50 even if you're one minute late. They were sued for these fees multiple times but they keep it up regardless. Go with a reputable rental instead. read more

They left me and my gf stranded in a small town with no other options of travel other than taking an expensive Lyft back to SF. My items were locked in the broken down car and they said they would block it off to other drivers so I could retrieve my items, but when I went back to the car they were gone ($200 value). They only credited me $49, although we missed several engagements (dinner & work- I'm an elderly caregiver) and we were out a total of $400 from this trip now. No offers to give a driving credit... nothing. Terrible customer service. They will leave you stranded due to their faulty cars. I'm canceling my membership as of now. read more

I signed up for a $50 "pre-paid" per month account in 2016 to get 10% off my rides. Since this year, in 2020, I'm going to be using them less, I called them to switch plans. That's when I noticed that none of the $50 monthly charges had ever been applied to rides I had taken -- for four years! They had charged me about $2400 that was supposed to go to rides but then double billed me. At this point I thought Zipcar would admit they made a mistake, apologize and refund my money. When I phoned the person on the phone agreed that they had overcharged me for years. The person on the phone then applied the current month's $50 prepayment to a ride I had recently taken and said Zipcar would get back to me in a couple days. They didn't call, they didn't write. When I called to find out the status of my refund, not the $50 but closer to the $2400 they had overcharged me over 4 years, they emailed and said they were looking into it further, would give me a $700 credit for future rides, and get back to me. Logically, this was imperfect, because I might or might not want to take these rides. Why credits? What business overcharges you and when you point it out they don't return the money but instead give you a gift certificate for a smaller amount? However, this gave me some hope. I tried to reply, but it was a no reply address, which in this case should have been a red flag. They never got back to me. So 3 days later I phoned. My trust in them was now low and diminishing. I said it was closer to $2400 and that I wanted the money back, not the credits, because this money was never theirs to take in the first place. The deal was unless I didn't use Zipcar in a given month, the $50 was supposed to be used as pre-payment for rides I took. Although I took rides every month with few exceptions, they never deducted $50 for any bill except this last month when I pointed it out. This had gone on for about 4 years. Finally, I asked, even if it was going to be credits, why $700 and not closer to $2400? They said the case had been marked closed, so that's why they'd not gotten back to me. Another red flag. However, the person I was talking to said they would reopen the case and mark it the highest priority, because they saw my point. So, again, they said they'd call and sort this out, this time for sure, but I never got a call, or another email. I noticed that in all these calls, they never apologized, and they never called back, even though on the second call, the person on the phone had said, the $50 charges (every month for about 4 years) "were supposed to go to your account but they did not...I understand you need your money back." The fact that Zipcar 1) never apologized 2) were dishonest about call backs and 3) are still refusing to return the money they took. Naturally, I no longer trust this company. Their taking my money dishonestly and refusing to return it is not an accident. It appears to be part of a dishonest business model. They lie and steal for profit, and this is why their credits are worthless to me. I will not drive in a car that is owned by a company that I do not trust, a company that steals your money and refuses to return it when caught. Can you imagine how you would be treated if you were ever in an accident? Do not use Zipcar. It is not worth the risk. Update: Days later I realized they were continuing to charge me $50 "miscellaneous" fee and when I called they offered to give me another credit. Finally, I convinced the person on the phone to refund my money, but it took some doing. When I got off the phone I realized I have probably never gotten my 10% discount either. When I looked into it, it seemed that indeed this had been another scam as well. Still, no call, no email from them and this is about a week after I originally wrote this review. read more

Zipcar - Car Rental Near Me

I needed a car for single day use. The cost to rent a car was over $140. I looked at Zipcar and found that I could join and reserve a car for $65. The day of my reservation I Uber to the pickup location, not convenient, only to not find the carwhere the confirmation email stated it would be. I contacted customer service and the agent tried to honk the car's horn. I didn't hear it because, upon further discussion, I was at THE WRONG PARKING GARAGE! I again Uber to the new location. That garage is NOT OPEN FOR BUSINESS! All in all, I took 7 Uber rides that day to appointments I had totaling $150. I again contacted customer service, explained the events of the day, and was promised a refund for the failed reservation, 5 days later, no refund. I also requested a refund for out of pocket expenses at the urging of the same agent via email, no response. I am closing my account as soon as I receive all refunds. Never will I ever use this 'service ' again. read more

Tribble iOS app, terrible support! the application just stops in birthday verification, so annoying. Really frustrating. this is my first time to put such a review! good idea + terrible team = catastrophic service read more

Zipcar - zip car iPhone application just stops in the birthday verification stage!!!! - Car Rental Near Me

SCAM. I PAID FOR THE MEMBERSHIP AND PAID FOR THE YEAR. CANCELLED IT A MONTH LATER AND THEY KEPT CHARGING ME $10 a month even though my membership was cancelled. Tried contacting them. Never heard back. I couldn't get any of my money back. Even charged me after I tried changing my "protection plan" to the one that is included with the membership. They still keep charging me. read more

I've been a Zipcar member since it started, and I am now looking for a new carshare provider. Zipcar's service was fantastic when they started but has slowly been declining over the past 5 years. Example: I continue to receive dental care from providers outside San Francisco. I prefer to drive there, so I'd often rent a Zipcar. Today, I had an oral surgery appointment. I reserved a Zipcar a week in advance. This morning when I arrived at the car pick up, the car was not there. Zipcar called me and told me I was reassigned to another car across town. By this time, I could not get across town and on the road to make my appointment in time. Note: Zipcar notified me AFTER I had arrived to find no car. Zipcar had even sent me a notification that my car was "ready" five minutes before! Thanks, Zipcar. Instead of being apologetic, their customer service representatives argued with me, saying I should try to get to where the car they had assigned me was! After much back-and-forth, I demanded a refund and told them I wanted a supervisor to call me back. The customer service representative (at what sounded like a foreign call center) said they could not refund my money until I provided them with my Driver's License number! I remember the days when Zipcar cared about customers. -No call centers. -Cars that were there when you reserved them, and if someone was going to be late, you were notified. -No one reassigned you a random car across town without even so much as a phone call to find out, 'Hey - what kind of car did you need? We had a snafu and your car isn't ready. How can we make this better?' -No one argued with you about reimbursing you for their f*ck up. -No one argued with you to 'try to get to the new car if you can.' -Remember that kind of Customer Service? Yeah - it no longer exists. Find another way. Zipcar is over. And then come here and share your new company so we can all use it! read more

Misleading! Zip car website says cars will be available in your neighborhood. I signed up -paid application fee, damage protection and monthly fee and service fee. After all this, I tried to rent a car. I was given a car that was a 40 min walk from my location - is that considered within my neighborhood? When I tried to cancel my membership, they only refunded the monthly plan and pocketed almost $35 saying its non refundable. Please do not use this service. read more

Awful customer service. I booked 2 weeks in advance for valentines day and my anniversary and zipcar was still able to ruin both weekends back to back (fyi this was only 1 week apart). Will not be using zipcar ever again. They will happily take your money, but start questioning life and death when we demand a refund for their mistakes. read more

Absolutely terrible customer service, had three different issues and the customer service representative was completely unhelpful. I spent over $200 on gas for zipcar because of fuel cards going missing or cannot be found and i provided receipt and everything all for it to not qualify for reimbursement due to fine print. All they could do was give me a $15 credit for my $200 gas payment. Stay away from zipcar. If you need car rental, gig car is much better at customer service. read more

If I could give a 0 star rating, I would. First of all, I opened the car door and it smelled like a group of people had just finished their smoking session minutes earlier. A tire had a malfunction in the middle of the highway so I had to get off into the nearest exit, which was a ghetto neighborhood. We tried to call Zipcar, but had been on hold for over 10 minutes and had an urgent event that we could not be late to. When we got back to the car, we wanted to put a spare tire on the car to drive it somewhere more safe, but had trouble doing so with all the verbal harassment and threats coming from the neighborhood residents. We had to call the police to stay with us to get it to stop. Then, we called Zipcar again and were finally able to get on the phone with a representative. The person on the phone was extremely unhelpful and rude. She told us to get out of the car and take pictures so that it could be towed and then to take a Lyft home with one other person, which they will pay for. We had 5 people. We were 2.5 hours away from home. After much arguing, she said they would pay for all of us to get home and provide us a new Zipcar until the time we originally reserved it for. She gave me a new address and told me to call back when I am there. Long story short, I was on three 20-minute phone calls that all ended in the person on the other side of the phone hanging up on me or becoming unresponsive. At that point, it had been hours. I asked the third representative to not hang up on me at the beginning, while crying, and they still hung up. Finally, the fourth time, we were able to get enough things situated to go home. Now I have spent over $600 on this and I have $25 before I max my card. I need the $400+ dollars back for transportation and other wrong charges. I am a college student and this is a substantial amount for me. If there is another option for your trip, PLEASE use it. If something goes slightly wrong with Zipcar, you will be putting yourself in a very difficult situation. I will never use them again, and I will be disputing the charges with my credit card company if nothing happens. #BoycottZipcar read more

Stop parking at motorcycle parking only Zipcar. SJSU zipcar parked at motorcycle parking only. Zipcar has their own parking spot how about you be more considerate. read more

Zipcar - Illegal parking. - Car Rental Near Me

Shit show company!!!! Can't log into my acct! I can't dm u. Every time I click on ur profile it LEADS TO NOTHING!!!! read more

A dreadful experience. We couldn't access the car. After an hour of assistance by a Zipcar agent over the phone they couldn't rectify the issue and we were stranded without a car. read more

Dear Zipcar: Been with you since almost day one. Very few issues in all these years. Customer service has been great up to this point. Love the convenience here in SF. Booked a lot of car time with you. But - warning sign for your business model: The escalation in pricing has become ridiculous. A year ago one could find $7.00 per hour. Now it's $14 (for a basic Ford Fiesta) and up. To make a Trader Joe's run we don't need a fancy Subaru Crosstrek or brand new Honda SUV or, jeez, a BMW X3. A basic old Prius will do fine and save you fuel costs. Perhaps you are now targeting the IPO class. But I have a garage and at these prices it's now starting to make more sense to own a car. Or take Lyft which is actually cheaper for a TJ run. Bottom line - you're pricing yourself out of the market as noted by the ever increasing availability of Zipcar vehicles in our area. read more

I wouldn't bother with this one. You honestly get a much better deal with a Rent-A-Relic or something similar. ZipCar charges $25.00+ just for you to apply. If you are rejected, you have no idea why. This company charges $15.00 per hour for a car - you can rent a car for a whole day for $30.00 at Rent-A-Relic. And you don't have to do a stupid application. It's just a way for Zipcar to bring in the money. read more

I have been a Zipcar customer for many years and generally have had a positive experience with them until last year when things took a turn for the worse. I returned the car late and received the $50.00 late charge, which I was willing to pay, since it was my fault. On two subsequent trips I had to extend the trip by thirty minutes (you get a text within an hour of your return time, asking you if you want to extend the return time by thirty minutes by texting back "EXT 30M"). I texted 30M EXT both times. A day or two later I received an email from Zipcar, saying I had returned the car late twice and would not only be charged the $50.00 each for the supposedly late returns, but that my account was under review and I might be permanently suspended. I subsequently replied, attaching screenshots of the 30M EXT texts, proving that I had extended my trips. After back-and-forth emails and phone conversations, those $50.00 fines were deducted from my account. OK, fine. A week ago, once again, I had to extend my trip and sent the usual 30M EXT text, hoping that I wouldn't be faced with the same problem again. Not so lucky! After more emails--and including an attached screenshot, proving I had extended my trip--I still haven't been given a satisfactory explanation as to why I'm again being charged the $50.00 late fee. Plus, my account has been suspended for thirty days. On the face of it, it would seem there is an IT glitch in their texting option that needs to be fixed. So be warned, if you have to extend your trip, DON'T rely on the texting option. Call Zipcar, and keep the agent's name with whom you spoke if further problems should arise. Zipcar used to be a great company, but it was bought out a few years ago, and that's when things started going downhill. I'd say, avoid them if you can. read more

Zipcar is a SCAM! I signed up for Zip car, paid their application fee, and was denied without reason. I'm 55 and have been driving since 16 yrs old. I have an excellent driving record and credit score, no driving infractions, and a good income, yet I was denied. According to their eligibility requirements, I met and surpassed all their requirements and provided all their requested paperwork. They denied my application without explaining. I request an explanation and to know which requirement I did not meet, and here is their canned response: "Thank you for contacting us regarding your application. Unfortunately, your application was has been denied. This can be due to failure to meet our eligibility requirements or because the information you provided on your application does not match. You can view the eligibility requirements by clicking here to go to our Help Center. Given the sensitive nature of the information we obtain regarding applicants' driving records, we are restricted from sharing or further distributing that information. Accordingly, our practice is not to disclose to anyone the specifics of any applicant's driving record we obtain (even to the applicant). Unfortunately, this decision is final and cannot be reversed. Please reference the Member Agreement for policies. Thank you for your cooperation." They kept my money without a specific reason or reasons for their denial. Who does that? read more

fter several aborted attempts at registration yesterday, today I spent two hours on the phone with Anna in Mexico City who couldn't have been more patient, although that's her job. Three times, we got all the way to the payment window then it wouldn't take my registration. We started in Firefox. Stated over with Safari then I downloaded Chrome, which is their preference and went through the whole thing for a third time. She promised to "escalate" as an urgent matter and have tech people email me. She promised that they are good at communication tech issues. Ha! I feel stranded since I just sold my car assuming I could use a car share. I want to be able to use a car when I want one to go up or down the coast. read more

Crap service. I spent time on the phone to their call center team in MX city to highlight an error on my account. This eventually led to a driving credit issued. On searching for a new reservation weeks later the credit disappears. As I phone the same team to raise this issue I am informed it had expired. Was I informed at the time there was an expiration date? No. It was a mistake by the previous agent who did not make this clear, I am told. Given it was their mistake, this credit should be reissued. I am told this is not possible as credits can be issued once only! Zipcar has in effect given and taken away a credit in one swoop: they might as well as not given the original credit in the first place. This is underhand and I wonder if it was their intention and a tactic all along. read more

What a horrible experience! Post initial reservation, location changed once and car twice. License plate number on final reservation did not match the plate number on the car. Car was filthy. There was no gas card. I paid for gas out of my own pocket. It's impossible to reach anyone for help by phone or email or via the app. I have not been reimbursed. read more

This has to be the worst experience I have ever had renting a vehicle and dealing with customer service. Zipcar booked me a car that was clearly damaged and UNSAFE to drive. When I tried to report this in the app, surprise! - the app doesn't work. I called customer service after this and they told me someone had already reported this damage before me which means they went ahead and booked a badly damaged vehicle. read more

Zipcar - The app doesn't work what a surprise. - Car Rental Near Me

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The car was not located close to my home. When I got to the car it was very dirty in the inside. I could not believe it was a rental car to be honest . Anyways I only drove the car for about 50 miles both ways. When I got in the car the gas was not 1/4 but it was almost at 1/4 so I would be the one putting in the gas seeing that the gas was already low. So I was 9 minutes late due to stopping to get gas and they charged me 50 dollars. I had rented the car for only 4 hours. I did not have a chance to increase my trip because my phone had died and the car did not have a port to use my car charger!! I called zip car and they said they could not return my 50 dollars even after my terrible experience. Huge scam and I'm never going to use zip car again. I actually canceled my account. I paid $130 for a 4 hours trip . I guess my 50 dollars was more important to them than my membership read more