Want to give a shout out to my Zippy Shell crew today. Johnny, Eddie, Big Red, Chris, Shayna. They got on it, filled two containers. They were awesome and I hope to get the same crew on delivery. read more

Today we were moved by the most professional, courteous, fast, and friendliness movers we have ever hired. Danny, Nate, Damian, and Shaun were absolutely amazing moving our very heavy furniture from one 2 story home to the next two-story home. They paid special attention to wrap and safe guard our valuables as well as took great care in making sure nothing was dinged or scratched. They arrived on time, worked fast, and before we knew it, we were moved in to our new hone. Thank you, Thank you, Thank you Danny and crew. I would highly recommend this company and we will be sure to use them for any future moves. read more

I've used these guys in the past for moving and storage. First time everything was great. My container was wrapped and everything was nice and clean. Second time they did not wrap my storage container. All my furniture and boxes were covered with dirt. I gave away a $2000 sofa because it was filthy from storage and covered in black dirt stains. Only positive I'm giving is for the movers. Bunch of great guys, very professional, super cautious of everything and they even assembled my bed. Will I use zippy shell again, not likely. read more

If I could give these guys 1000 stars I would!!! They are professional and fast and sooooo customer oriented!!! They did the impossible and packed up everything and took the time to insure nothing would get damaged during transport to Florida!!! Brad and his crew are soooo worth every penny spent!!! My advice is have them pack the zippy shell for you! You cannot go wrong with their service!!! read more

The owner of Zippy Shell decided to respond to my review--and take absolutely no responsibility for the company's poor service. So, the fact that they stacked the shell poorly and placed heavy items on top of a desk as well is not the fault of Zippy Shell in Vegas??? Who's fault is it then? Take a look at the pictures--the items are still in the shell that they packed in Vegas! Look, if you're thinking of using this company and you don't believe the bad reviews and only the good ones--which look like they come from advertisers for the company--then do this one thing: look at the response of the owner to the negative reviews. The way one deals with adversity is a far greater sign of their character than the platitudes heaped upon positive reviews. read more

This was from April 15, 21..Worst service ever!! Their employee's caused damage to my items. They were purposely damaging my items, as the more I asked them to be careful it was as it they were being spiteful. By 1 employee in particular Sean he would walk past me but almost slam into me throwing trash and rolls of tape around inside my house, acting like a child throwing a fit. They dragged my furniture into the pod wearing right thru the brand new moving blankets I bought creating holes all over that uncovered the furniture causing drag marks all over the furniture and even broke the corners off of my antique dresser. My furniture is all destroyed along with my 60" Plasma Tv they tore the rca jacks off the back and Tv will no longer work, I can't replace the Plasma Tv nor can you buy them any longer this alone is several thousands of dollars. I spoke to both owners of the company who seemed to of cared less, 1 by the name of Jim just simply saying well guess Sean was having a bad day. What a joke of company... read more

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Chris and his team arrived on time and inside of about 3 hours loaded up our four bedroom house. I was very happy with the service and I highly recommend them. read more

***DO YOUR RESEARCH BEFORE HIRING*** If this company could be rated negative 5 stars they would be. We hired them for a long distance move and it was all a mistake. Brian (who can talk a good game) will be very inviting, "compassionate," and "understanding" but in reality it's all a money game, nothing about customer service once you've already signed your contract. They do not come out to your home to do an estimate based on the things you have (as 2 other companies did that we were looking into), they ask a couple basic questions as in square footage of your home, how many bedrooms, bathrooms, and a quick run down of the things you own. Brian then says, "2 pods is typical for a 2000SQFT house and our house was 1600SQFT" Okay. 2 pods it is as we trusted what Brian was saying due to having no experience with a long distance move. The first truck gets to our home at 1 (our first window was between 8-12 and I understand things happen so okay). The 2 movers come inside and we give them a run down of everything and they're ANYTHING but pleased. Jesse Orozco (one of the movers) then went outside to his partner and began cursing, "The other fucking team should have this job." (Professional). They then proceed to say they do not believe all of our things will fit in 2 pods. After this mess I call Brian to explain what was said and my concerns. Brian's excuse was, "Well I am sorry. They have had a long day." Great. We all have jobs. You sign up to do a job and you do it, if you don't like it then don't do it. No excuse. They finish and the 2nd truck arrives. That was the only relief because the 2nd crew (the supervisor goes by Tarzan and Damien) were absolutely amazing. They were friendly, efficient, and understood our frustration and made every effort to fit what they could in the 2nd pod but then comes the end. Everything did not fit. $7500 for 2 pods and now we need a 3rd one. Brian is called to discuss our options. Brian explained because Corporate was closed (they're eastern time and we're mountain time) he cannot properly assess how much the 3rd pod would be. IF YOU ARE OPEN 7 DAYS A WEEK AND ARE MOVING AT ALL HOURS WHY IS CORPORATE CLOSED IF THEY ARE THE ONLY ONE WHO CAN APPARENTLY PROVIDE PRICES?!? So now I am stuck with a lot of my things still sitting in my garage and cannot get a price on a 3rd pod from Brian. I explained to Brian (and also did in the beginning) that we are on a time crunch and need to be at our new home BY WEDNESDAY with a 19 hour drive. This move has now taken 8 hours at this point. We ordered the 3rd pod (blindly) because we needed our things as we had a whole garage to still pack. Needless to say, the 2 other companies who took their time to come and assess the house properly would have been a much better option. Do not let Zippy's price fool you. You will end up paying more and you will be stuck with no efficient help, just a bunch of "apologies." Never again. Ever. This is an update for the call I received from Brian due to this review. He (again) apologizes. Great. That provides me no help, it's done at this point. He then proceeds to tell me he believes a 1 star rating would be in order if things were delivered broken or damaged. I explained to him that's his opinion and not mine, that is not out $10,000 and that's money in his businesses pocket so this call was meaningless. He wants good ratings because in his words, "He cares for his customers." Again, I do not recommend. These reviews are here for a reason and are based on opinions and experiences. read more

The reason You don't pick guys from the street and hire a company is because you expect better service and appropriate insurance. I was told by the owner that insurance is by weight. So if they damage a Christofer Guy's mirror which cost several thousand dollars their insurance will only pay you few dollars according to its weight. They damage a couple of my items during a local one mile move and the owner offered me 50% of the value with the condition that I won't post the truth on social media and won't file an insurance claim. In addition they are quite expensive and take their time to finish the work since they are charging you per hour. I don't recommend this company. read more

Ray, Ash, and Sedarion came to unload our shell and were all professional, kind, and quick! Not only were they careful but they worked as a team to get the job done! Highly recommend them. read more

I used Zippy Shell last year and I'll be using them again this year. They are incredibly efficient and the team was very courteous. The best experience I've had with a moving company for sure! read more

Very reputable company. Scheduled them one week before move and they accommodated my request. The crew that showed up was very polite, careful and respectful. Would used this company over and over. read more

My elderly in-laws had a move pending the Covid19 pandemic. With that in mind, we've all been cautious with their health. I was shocked when the first crew of 4 men arrived. These were four people who believe it's their right to not wear a mask during this time. Albeit that is their choice - it was our choice to contact Brian, who owns Zippy Shell Las Vegas. Long story very short, Brian accommodated our request for a crew who would wear masks. Perhaps we should've made the point when scheduling. You that phrase when you "assume". Regardless, Brian's masked crew did an amazing job. They were rewarded with generous tips, sports drinks, candy bars, and as many fresh air breaks down the street without their mask as they needed. It's amazing what happens when folks meet in the middle. Great job, Zippy Shell. Larry N. Henderson, NV read more

First time using storage, we had a flood in our 3 car garage. We noticed it on a Sunday and it was a mess! I looked and called around to get a storage unit because everything in my cabinets was soaking wet. Brian answered the phone in within 3 hours I had a real cool storage unit at our house. I loaded it up took a couple days. I called and they promptly picked it up. 5 weeks later I called after all the water remediation was done and they brought our belongings right back home. Zippy Storage are very professional, prompt, and affordable. Thanks Brian & Zippy read more

I used Zippy to move out of my home and to new home. From A-Z they were the best the owner Jim has some of the best customer service I've seen, his two group of movers were just as good as he was. They came in like a very fast , smooth and controlled army of ants, they were so customer service driven and so courteous. It went like clock work, I'll recommend them highly and would now never use another company. Look out Pods you have nothing on Zippy, there's no comparison. Thanks Mr Jim for all your help and I really care attitude for your customers read more

CAUTION! Only use this company if you are moving within Southern Nevada. As long as you are in Brian's "territory" you will receive wonderful service, If I could separate this he would receive 5 stars, out of state, 1. Sadly, once your things are out of his area HE CAN NO LONGER HELP YOU AND CORPORATE DOES NOT CARE. At the very least make sure you personally speak with whoever is contracted on the other end to receive and hold your possessions, making sure to get every detail in writing. I chose to self pack, had zero damage to my items and to Zippy's credit, they did arrive much cleaner than other moves with professional moving companies. (The secret to items not breaking seems to be in making solid vertical layers or walls all they way to the top, think Tetris! Also frequently cross tie downs to the sides in a rotating "x" if that makes sense.) The problems came on the other end when all of a sudden nothing I had been told in earlier phone calls was correct. First, I was told there would be no additional fee for changing zip codes as long as I stayed within 100 miles of the delivery "hub" only to be told later there was a $25 charge even though it was less than 60 miles. Then I had clearly been told I could have my items delivered any day of the week except Sundays, then that switched to they would not deliver on a Saturday either and I was to give 3 dates, for them to choose from. I had been told I would have 24/7 access to my things while they were held in the climate controlled storage, now that was wrong. I could only access my things during business hours and for a $50 fee each time. (This was when I got the panicky sick feeling wondering if I would ever see my children's baby photos - or 90% of our things ever again) They were, however, kind enough to call back a few hours later and say they would be happy to deliver on a Saturday - for an additional $250. (What's the definition of extortion?) When my things finally arrived I asked the man with the clip board if he was the one in charge his answer was "I can be if you want me to be." Please understand, the issue wasn't solely one of money or convenience, I have a family member who is high risk and with the Pandemic the last place I wanted them was in a Hotel. Not knowing if someone in the former home owners family had been sick with Covid my plan was to go bleach out our new home before my family member arrived. That was my Zippy Shell experience. Yes, they sent a survey, no, they never called. read more

I HIGHLY re commend this company. They were amazing. We are moving from Las Vegas to Boise and needed storage for a month. Well this company is outstanding. Chris, AK, Ash,Darryl, Alex and Ray were professional, efficient and amazing to watch. They worked as a team and did it with much loving and care of our home. My husband and I literally sat outside and watched them like it was a Vegas show. Thank you for being prompt and caring. I wish they were in Boise unloading it. Thanks guys! read more

Great company, fair prices & top notch customer service. Absolutely call Zippy Shell before hiring any movers or "storage" containers.

If I could rate this place a half a star, I would. The movers stole our only two firearms. Both were given to me from my grandfather many years ago. They had been in our family for decades. What a horrible establishment. When we called to let them know and to resolve this issue, they shrugged us off and told us there's nothing they can do. We didn't even get an apology. They stole from us and we paid them for it. If you want to keep your belongings safe, do not trust these halfhearted people. read more

We had Zippy Shell move us locally in Henderson. Dan and his crew were Great! They show up on time and begin work immediately, they are fast, careful and respectful. The move could not have been better. If you need movers, you have found the best. read more

Jesse and Danny were the two guys who handled the 'unload only' project for my move in. It was nice of them to wait for me since I was driving in from another state. When I arrived they introduced themselves. Seeing the car tow, they began discussing the hows and wheres. I really appreciated them assisting with the car tow hitch. They were faster at it than the place I had rented from! Also reassembling the bed frame took time. No tools with them... but guess what?! I had a box of inherited tools that came in handy. The frame is old with unique parts and missing/broken pieces. The guys were so careful to still assemble everything as if they had all the pieces. They were even considerate enough to suggest I have them center the frame in a preferred location because of the circumstance, before they carefully placed the box and mattress. These guys are quick! Or it could be that Jesse is tall so his steps take less time. Items and boxes are placed wherever I wanted. But even when I was doing research on the moving companies out here, Zippy Shell was one of the first to respond and provide details. TIP: It helps to give the movers refreshing cold water bottles, especially for summertime moves in Las Vegas. Yelp search filter: Movers, 5 stars, Las Vegas NV. Call for pricing: minimum hours, how many workers needed, any one time fees, inquire what is included, and provide details (especially for pianos) - so they can determine the best number of workers. They're business is more formal than I have encountered. No cash payments accepted only card, and there is a service agreement. I definitely recommend this company. I hope Jesse and Danny end up being your movers. Their work is commendable and they really are 'Zippy'. read more

We all know moving can be one of the most stressful and anxiety filled experience. So finding a way to streamline and elevate stress during moving was what I was searching for, and Zippy Shell provided that. The crew, Ray, Alexander and Daniel arrived early, and they all greeted me and family with a smile and positive attitude. They jumped straight to work, and every once in awhile would ask some clarification questions, and that assured me that they truly had customer care in mind. I was blown away on how fast and efficient they were. I will update this review once I receive my household goods after the move, but as I stated above, Ray, Alexander and Daniel went above and beyond and made this move by far the easiest one I've had. Couldn't be happier. read more

If I could I would give this place 0 stars. We had three male movers today- as soon as they arrived they were incredibly rude. From start to even after we tipped them- very rude and had an attitude about everything. They complained that they had to move our boxes upstairs and that we didn't bring them down FOR THEM. They made a comment when I tipped each guy $20- one of them said "oh great" and rolled his eyes. They made comments under their breath the entire time and anytime we asked for help or a favor made it an issue. I will never recommend this company to anyone or ever use them again. They made us feel like we were an inconvenience for them. When WE HIRED this company to move for us. I am livid by this experience! Do yourself a favor and hire another company to move you. This has been the WORST moving experience / customer service we have EVER experienced. Don't trust this company. They didn't wear masks the entire time, even once they arrived and after we asked for them to wear them- they still didn't. The only reason we hired this company was because of Yelp and the reviews and the man on the phone when we booked was very accommodating and kind. I feel we we were completely lied to. read more

Zippy Shell did an excellent job of moving my elderly parents from Vegas to Palm Springs. The crew was prompt, friendly, efficient, and considerate of my parents' needs. Highly recommended. read more

I used Zippy Shell to move in April after being refereed to them by a coworker who used them for her residential move. SO glad she did! During the lockdown Bryan of Zippy stayed un touch and assured me our move would still take place. His 3-man team showed up right on itme and worked quickly and safely. They had all the tools and were genuinely nice men. They asked the right questions nd could not have done a better job. Simply stated, if you do not use Zippy Shell for move you are insane. They are the best, work for a fair price and did a great job! Thank you to Bryan and his team if Sean, Shane and Tomatu! read more

Wow such a horrible experience, which was unexpected given that the owner Brian Linsey had spoken to me and assured me great service. 1) The movers never showed up on my move out date! It was a super stressful scramble to get on the phone for many hours and make sure that Bellhop, who Zippy hires out, rescheduled me. They said they weren't going to reschedule me in time for when I needed to be out of my home. I understand Zippy cannot control Bellhop, but Zippy needs to figure it out if the movers never show up, especially when people have hard deadlines to move out of their homes. 2) I was charged for storage because they never indicated in their computer that my belongings were delivered. 3) When I called to get this refunded Ashley told me that she had to first verify with the warehouse that my belongings were in fact delivered. I explained to her that I was of course living with my furniture and clothing. 4) I am still waiting for my refund from being charged for storage when my items were already delivered. Bottom line, the price may sound good, but it is NOT WORTH IT. Working with Zippy Shell has been one of the most stressful and incompetent experiences I have had with a moving company (and I have moved many times in my life). read more

The Vegas portion of this move went beautifully. Brian was easy to deal with and his crew was 100% respectful, efficient and professional. The only reason that I did not give this a five star review is because once my belongings left the state all bets were off. The apathetic customer service people and the schedule people do not speak to each other and are often put out by too many questions. (See review of zippy Corp. (tampa) I do not recommend this company. The frustration was not worth it. I hope is that Bryan opens up his own company and has nothing to do with the zippy fiasco. read more

I can't say enough good things about Zippy Shell. I want to rate them 10 stars. It is really one of the best experiences I have ever shared on Yelp. I needed to store my items for a month while waiting for my new house and Zippy Shell had the perfect solution. I can't remember everyone I have interacted with for the past two moves, but John, Ernie, Jesse, Lance, and two other gentlemen were absolute professionals. We had some tough demands of large items going to the second floor with some almost impossible twists and turns, and they made it all possible. Pinball machine, video games, gigantic desks, no problem. And in 110+ degree weather too! And always polite, courteous, and considerate. No scuffing or damage to my house or items. They were extremely efficient and finished mid-day! All for a very fair price. Zippy Shell really came through for us. Call them. Don't hesitate. read more

I've used Zippy Shell for two full house moves. I can't say enough about how profession this company is. They showed up on time and moved all my belongings with tremendous care. The most relaxing part of my move was when they were in my house. I feel bad watching other people work and tried to help they told me to stop, they got this! Super courteous, clean and considerate. Smaller business so employees all know each other and interact with the boss on a daily basis. Grabbed a fun photo when my move was done. Also the company loves dogs:) read more

Was referred by a coworker and was extremely impressed. Big red and his crew were great. Moving was quick and easy. Will definitely recommend them to everyone. read more

As a local realtor I am always in need of moving resources. Brian at ZippyShell went above and beyond for my client. I couldn't believe how fast the shell was at the property. There are no Hidden fees. Brian is very transparent with fees. Not only that, he worked with my client and was able to provide additional services that helped my client tremendously. Brian, as you know when people are moving and everything is so chaotic, it is so wonderful to have someone who is so reliable and helpful. I want to thank you for making Jesse's life much easier that day. I will be calling you for all future moves. Thank you so very much. Christina Vojth, Keller Williams Southern Nevada, Real Estate Consultant/Realtor read more

These people belong in jail. I used them regretfully for a move from one storage unit to the other. They brought movers that had zero experience. Right in from of me they smashed the top of an Arteriors table. Things break so I let that go and tipped generously. I went back to my storage unit and to my horror that had put things like a table saw in a box with dishes and a power washer in a box on top of a table that it broke through. I phoned and was told by the lady that answered the phone that I had to take responsibility for my own boxes. I had nothing to do with those boxes. She told me she was right they were perfect. I've moved many times and have never experienced such deplorable behavior. She mentioned she had my contract with my signature. It was forged of course as has happened on far to many occasions during this COVID nightmare. Then to top it off they thought it was ok to use my cc to order a pizza from heavenly pies on the way home. They belong in jail!!! If you are looking for a good mover with ethics integrity that leaves you feeling good about things I would go with read more

Zippy Shell - Self Storage Near Me - Las Vegas, Nevada

Great service, haven't noticed any damaged items. I'm sorry the only name i can remember was big red, but him and his crew were awesome! Such a physically demanding Job and still handled all our stuff with care. Hats off to y'all read more

The concept is genius. Deliver a pod to your house and have it delivered to your new place. No moving stuff into a truck, into a storage facility and then out again. Saves a lot of work. I ended up getting 3 pods for a 2800 Sq foot house. I also purchased locks from them directly for each pod. They have a lot of options in regards to items you can rent for moving. I rented some blankets for my furniture and they were delivered with the pods. The problem I had with the pods was the scheduling. It was an all day process waiting for each pod to get picked up and another one delivered. So we ended up sitting around a lot waiting for each pod. I had a problem with the final delivery as the owner thought I only wanted one pod delivered on a sat, when I thought I would be scheduled for all of them. It split my final move into two days instead of one. They did bring me 2, but I waited until the next morning for the final pod. Miscommunication. The owner did his best to accommodate me even with the communication issue. read more

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So. We had friends who rented a Zippy shell as they were moving in with family for 3-4 months waiting on their new house to become available and packed it themselves. They paid a delivery fee 89$ and a monthly fee 169$ and it was dropped off, loaded over the course of a day, and zippy shell hauled it off. Months later when my husband and I called to do the same thing, we were offered movers. Same price mentioned above plus 20$ extra a month for 5k of insurance and 299$ for movers to move and load our zippy shell (which we thought was an add on we preferred as opposed to our friends). one 15 ft zippy shell should work but he was open and willing to bring us a second one if need be. There was only one disassembled king sized bed, one 3 piece sectional, one disassembled crib, one dresser, one chest, two nightstands, one oversized chair and ottoman, and a good amount of boxes. Upon arrival, they informed us we'd need two units. Mind you, first unit out the door was 577( delivery - 89 , insurance 20, first month 169, and movers 299. The movers told us one zippy shell holds two rooms of furniture like just the nursery and the master, not a 2 bedroom home. So we call HQ and he tells us it will be another 575 for another storage trailer. Luckily, for the well paid movers, they are paid by the amount of trailers they fill so while it may seem like the price is strong, they are the best movers I've ever seen. The movers provide a white glove service if you will, really hard working men. They moved all of our stuff into both trailers in 2.5 hours BUT you mentally run through the anguish of renting your own truck, a self storage etc for all of the leftover unpacked things that don't fit into the first one and the convenience outweighs the cost. fortunately when I looked at what we'd be paying monthly for two zippy shells, a month for 30 feet by 6'4 feet of storage is average. We could've hired a different moving company and rented self storage it would've been harder on our bodies and our wallets. But I will say. Because all of our belongings are now safely wrapped inside a zippy shell and at their warehouse, I will still utilize their movers for moving into our new house when we're ready to unload both zippy shells. As for their movers - 10 out of 10 Their cost is fair so if you aren't a fan you can do your research but you won't find much better and it was done fast and well. read more

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So I had to find movers for my older parents from PA to south FL. I live here in Las Vegas so logistically this was going to be a nightmare. After personal experiences with other pod-like movers and self moves, I called Zippy Shell hoping it would be a better experience and I'm glad I did. I was impressed when I called and Brian himself answered, What!?!? What company does that? I felt like the company cared and I wasn't just another customer. He was patient, calm, and explained the process. He always responded to my questions and concerns. I felt like he had my back throughout this process. I was able to set up the move, movers and delivery from my home out west. The movers showed up ON TIME and were very courteous and professional according to my parents. The company was in constant communication with me via e-mail and texts. The window of time given for delivery was honored. My parent's items were picked up in PA and delivered ON TIME, per the contract, to their home in FL. I am very impressed with this company. There was one issue with the contract that might be viewed as somewhat ambiguous, but to the company's credit, they did right by us. Do your due diligence and read the contract carefully. Ask about fuel surcharges and what is considered storage or not while your items are on the move. My parents where happy and if they were happy I was happy. Expect hiccups, moving sucks, but Brian and Zippy Shell made this move the best possible experience it could be. To customers that are looking to make moving as least painful as possible, please really consider Zippy Shell. Their prices were EXTREMELY competitive and their customers service outstanding. Thank you Brian. Your company is truly exceptional and it shows. read more

We were in the process of buying and selling and had to move out of our old house before the new house was ready. Contacted Zippy and got a quote from Brian that was very reasonable. Compared to PODS, Zippy Shell provides a more personal service and is way more flexible than PODS. We're very happy that we've found Zippy. Brian has been very flexible throughout our moving process and was able to schedule the dropoff of both containers on the same day in a short notice and had the crew come out on a Sunday to help us move. Jordan was very sweet and so was Josh( I think that's his name??). I didn't get the other mover's name. He is a little older but worked very hard and was very friendly as well. The whole crew was very respectful and friendly, just like Brian, the owner. We originally booked two containers through Zippy because we were not sure if all of our furnitures would fit into one. We asked Zippy to load only one container as there wouldn't be much left after one is loaded. The crew helped us move all the heavy items and tried their best to fit almost everything into one container (you should see the inside of the container, it was nicely packed that every single space was effectively used). Although we had to use the other container in the end, but they saved us so much work moving all the heavy items. We had barely any furniture left to move. They accidentally damaged the backboard on one of the dressers. We spoke to the supervisor for the move on that date as well as Brian and when they returned to help us move in, they fixed the minor damage as if it was never there! I would definitely recommend Zippy to all of my friends and co-workers! You guys made our move so much easier. read more

Just enjoyed a great move by Zippy Shell. The moving crew were on-time, fast, clean, courteous, and professional. Reasonably priced and I highly recommend their services. Kudos to the boss Brian and to the crew: Shaun, Dan, and Ash. Wouldn't hesitate to use them again when needed. Thanks!! read more

This company is accommodating and well organized. What a great experience!! They showed up on time, assessed what we had and got right to work. The team worked great together and got the job done quickly. The Team was respectful of our belongings and asked questions as they went. This process was the same while unloading. In the past we did not have great luck but Zippy Shell restored my faith. What a great Team!! I recommend them highly. read more

Terrible experience! We packed, labelled everything and paid $700.00 to have the Zippy shell people load 2 shells in Las Vegas. We tipped them very well too. However, when we unpacked, we discovered they had switched many of the labels. At first we thought it was our mistake but not so many mistakes, especially since we packed over several weeks, packing and labeling each box before moving on to the next. We could finally identify which had been switched - the labels were slightly damaged. As a result many of the delicate items were mislabelled and got damaged We are in our 60s and they probably thought we would think we made mistakes. They are wrong. We are neither senile nor befuddled and hold good jobs in senior management. Shame on them for causing difficulties for older people. They should not forget that they will grow old one day too. Besides this, we had been given a final quote for the service - and specifically told no other amount would be added - I asked. We were not provided with a contract, only a work order (when I asked, we were told there were no other documents) and were hit with additional charges of several thousand dollars when delivery was due. They refused to deliver until we paid the additionl amount. We finally had to go to Better Business Bureau to have the matter resolved. We had to live in an empty house without furniture for 2 months during this time. Awful, awful experience. The idea of Zippy shell is good, the implementation is abysmal. read more