I am responding to the person that wrote about her car not being clean after the wash. That happens in 90% of the places I go. All you have to do is get out look and inspect your vehicle. If you are not satisfied, just tell them it did not get clean, they will let you run it through again at no charge. I have to do it about 40% of the time, no matter where you go. For the other person that wrote a bad review: As far as them not having personnel to dry your car off for you. They were never set up to do that part, their space is filled with vacuum's. - That should have been your first clue. - Also you can either read the menu's that clearly state that or ask questions. There is always a polite attendant there for you to ask ?'s. I don't mean to be rude, but this is just common sense stuff. I enjoy going to this place, have had no problem's and they always try and make me happy. Love, Non Entitled. read more

The quality is not worth what you pay for! Should have read and listened to the reviews! Paid $30 and my car is still dirty! Dude who would and should be spraying the car clean before you enter for wash walked away! I'm am so mad that I got got! Wouldn't even give a 1 star if I could! read more

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Absolutely awesome vacuums here at zip car wash works wonders. Nice to have a membership that works at any other zips location. read more

Zips Car Wash - Car Wash Near Me - Lewisville, Texas

The worst $30 I've ever spent. I paid for the premium car wash and still had to request a rewash. While the gentleman at the gate was polite and professional, the young lady assisting seemed unmotivated and unhappy to be there. The car wash itself needs serious improvements. The vacuum suction was weak, and they didn't even have air compressors available. I recommend skipping this place altogether and heading to Carnation, just a few miles away. They offer better service, superior cleaning equipment, and functional vacuums. While you might pay slightly more, the quality is well worth it. read more

Zips Car Wash - The young lady! - Car Wash Near Me - Lewisville, Texas

Horrible! Shame on this company Denied my claim as if I caused the accident even after the manager admitted that it was the machines fault! This is bad business on their part read more

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Love the location for the ample lanes and vacuums. Didn't like that they don't have people that do the towel dry for you like at the forest lane location. I feel that this one is spaced perfectly though. Also thought it was weird that they have a lane dedicated to members which is to the far right, but when I arrived she said that since my membership was purchased at another location I needed to reverse and go to another lane. Worth a visit! Xoxo. read more

Absolutely the worst drive thru car wash I have ever experienced! It was $18 for the basic, and it didn't even look like the car was washed! There wasn't even a pre-spray before you entered the wash... but what got me is, I had to use the water spray bottle to actually give the car a clean. read more

This business like cheating. I bought membership on July, they said first 3 months will be $25. And then it charg me $25 monthly since July. I will cancel soon. read more

The $24 car wash... Was it worth it? No... Just look at the picture. Those places was amazing when the had complementary towels and spray. Now! You have to wait for a spot to vacuum your car because they closed off a lane for members. Look Zip, you're not worth the money anymore. Bad value Poor quality read more

Zips Car Wash - The 24 dollar special - Car Wash Near Me - Lewisville, Texas

Do not go to zip's car wash behind the Aldi's on Josie, the attendant (who is also a manager) told me the basic plus wash wash would do my undercarriage, and then when it was still dry another guy said that the pro wash, they sent me through the pro wash for free but my undercarriage was still dry. Then another employee said they don't have an undercarriage wash. And because they sent me theough the second time for free they won't do a refund. Now I gotta go spend more money somewhere else that will do an undercarriage wash. So if you want the salt washed off your undercarriage do not go to zips. read more

A lawsuit waiting to happen and I'll be the first one to do so. These people have 0 care in the world of your property. I've cancelled many times in person and still get charged monthly. You can only go in person so make sure you go out of your way to get your money back. There's no customer service or number to call. I've emailed them with no response. Who runs this sh**t show. Seriously. read more

Started out good when they first opened, but now it is not good. Quality and service have gone down hill. I canceled my subscription, but I could only do it if I went there ( N.Josey location) because there is only a recording when I called and you can't leave a message or talk to anyone. Once I canceled they charged me on the spot for another month. THEN...a full month later began charging me again but for $10 more per month. It has been 5 months that they have been charging me and I still haven't been able to get it resolved. WTF Zips, This is against the law! I want a refund of my $225! read more

This place was my fav until September 2014. Went for a wash was told there is a promotion for pay $10 but receive free washes until end of the month. I said this is unreal and the attendant agree. Fast forward I have been charged $35 not $10 for September October November. Reached out to corporate no help at all. Filed a dispute with my CC bank. Today (12/17/2024) I stopped by the location to speak with a manager. He told me he just quit due to the mess but gave me a number to call. Bad corporate read more

Went and selected "medium" quality wash. Top brush and upper right side was brushes were not working so asked for refund. Apparently they knew and waiting on parts. Was told could not get refund because corporate something. Blah blah blah. Come back in few days per sales mgr?!?! Clearly fraud and they want me to get membership? Bad place. Boycot. Update response to response from company. Really? The boiler plate response demonstrates lack of care. Duly noted and will never go there again. read more

Horrible. HORRIBLE. Everything here is horrible. Whoever owned this carwash (Dreamwash) prior was amazing, new ownership HORRIBLE. Everything is now poorly cleaned, hardly ever any drying rags and the ones out smell rotten, no one available to help at the pay kiosk, and when we pull up to the wash we have had to honk to get an attendant to come out and start the wash. Our vehicle is supposed to be Pre-cleaned by the brush or spray hose and when this happens it's only 1/4 of the vehicle and the kid isn't even looking at what he is doing. I'm just so disappointed in the lack of quality and continuity of this car wash. Save your time and go somewhere else, unless you are ok with your vehicle looking like a toddler sprayed a hose on it and called it sparkling. read more

On 1/10/23 I took my vehicle through here to get my second weekly wash. While going through the machines shut off and when they regained power I heard loud bangs to the outside of my vehicle. I immediately went to the "Manager Jojo" where he was apologetic and put in a damage claim. After a week of not hearing anything I put in a complaint with the BBB and heard a response the same day. Fast forward to today the Auto Claims Manager "Kyle West" denied my claim stating that the damage was not consistent with anything inside the wash. I asked for camera footage and no one knows how to work them and I was told that there was nothing they could do. Unfortunately, I will have to take these guys to court and prove them wrong there. I was a VIP member here for months with no issues and now this. I highly recommend to stay away if you can!!! read more

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I given this place 25 chances to be better. Today was the straw that broke the camels back. Now towels in any bin. Spray in one bin. Two of the vacuums weren't working (and mind you they just repurposed the whole place ) because for two weeks, there weren't operating with no offer for anything. I go inside to get towels. The young man working, says can I help you, I said I need some towels. He's folding them. So I take two off the top of his stack. He takes them out of my hand and says, I'm brining them out. I took two more off the other pile and said, no sir, I have moved three times looking for towels and a working vacuum and I walked out. The staff are unsupervised and it shows. Glad a new spot is being built right down the street. Watch me ZIP.. away! read more

This company double billed me for (18) months and when bank records were provided to them they only refunded less than half of the amount. They sent their customer service to Manila, Philippines and they are either inept or criminal. Review the noted complaints about them before doing any business with them. I would like to speak with any other customer that is interested in participating in a class action lawsuit against this company. Tell everyone you know that they are not an honest company and to never give them any bank or credit card information. read more

Wow this was a bad car wash! They don't do any "prep" (most places use a brush to scrub the front) and so I thought well that's fine, the scrubbers will get it! Nope! one of the spinners on one side didn't spin (but the opposite one was spinning). Then the large/wide hanging strips were also not moving back and forth. The end result is a dirty front windshield. Didn't bother to go to vacuums and have more frustration, so skipped that. The reason I added an extra star (vs just one star) was because a woman came to help at the payment kiosk and was SUPER nice. She was the best part! read more

I have been charged 2 times for 1 membership. When you contact the membership chat they say that you have to go up to the location. When I go to the location, they say I have to handle it online. Which one is it? Please give me my money back and cancel my membership. read more

Broke my tire rim. still have head to hear back from them. Unbelievable!! Can't even call them because their number doesn't even work! read more

Zips Car Wash - Went this morning and when I got to work notice that their car wash broke pieces of my rim off!! UNBELIEVABLE - Car Wash Near Me - Lewisville, Texas

If I could give this place 0 stars, I would give it a negative! The car wash doesn't dry your car and will leave it soaking wet. You have to search everywhere for towels to dry your car. While vacuuming my car, another car starts BLASTING their music. Instead of the workers getting that person to turn down their music, the workers were hugging and kissing each other! Another worker had her Beats headphones on. VERY UNPROFESSIONAL. WILL NOT BE BACK! read more

BEYOND THE WORST EXPERIENCE EVER. Tried this carwash and it left a greasy waxy film all over my car to the point I couldn't see out of the windows and had use the windshield fluid to clean it. It also chipped a rim. Its a new location on Josey and it looks new and all but the wash itself is trash. It has never occurred to me to check reviews for a car wash but I will from now on bc clearly many customers have had the same experience. read more

These guys took over Speedy Bee car wash in Highland Village. Everything went downhill immediately with vacuums being clogged and dirty to the price for a basic wash going from $6 to $10. After going there for years since it opened I'm 100% out. Marvel down the street is $8 read more

I cancelled my monthly membership. I received a confirmation email. Next month Zips still charged my AMEX. read more

Zips Car Wash - I canceled my membership and they still charged me the next month after sending a confirmation email. - Car Wash Near Me - Lewisville, Texas

Place has gone down fast since ownership change. Fast lane never works, employees slow and no service. Cancel your membership

The worst service ever and they are theifs stealing money from people. the employees are useless management is never around and no help AT ALL. Quality of the car wash is terrible don't go here not even worth the one star read more

So as you can plainly see...tire shine that was paid for extra didnt go on, we mention it to the guy who was acting like the manager all the sudden said "yeah no problem boss 100% we can take care of that..." then a few moments later mind you we are already done hand drying the car and basically hand washing as well because the super fast car wash didnt really do anything, another lady comes out and breaks the news that" while they are aware the tire shine didnt go on and it was their bad...they wouldnt be doing anything to honor it unless we wanted to rewash the car again..." as the car was already dry at this point we asked for the refund of the tire shine which they also declined,even though it was an issue with their applicator when we drove through, 17$ which is 12$ for the basic wash and 5$ for tire shine, for a half clean car and no tire shine we paid extra for, and a scratched up car,keep away, nicely appointed building but bottom of the barrel service, and honestly its best to probably just wash it at the house.wont be coming back and actively redirecting people away from this butcher shop of a car wash. Wish it could be lower than one star read more

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No receipt is available at the point of purchase....has been the case for months. You have to go to the office to get one. Yesterday, the inconsiderate lady who claimed to be running the place was no help - when I asked, when will they fix the printer? The actual car wash is a 5 on a 10 point scale. This place has gone to crap since they bought out the prior owner. The current owner needs to sell this place to someone who cares about customer service and a quality car wash. DON'T GO THERE. They need to go out of business under this owner. read more

I would give this place zero stars if I could. I paid for the Gold wash, which cost $15, and the wash was very lame. I just drove from Texas to Utah and back and wanted a car wash to get the bugs on the windshield and front bumper. $15 later and my windshield and front bumper are still dirty. What a waste of money. Crappiest car wash I've ever spent money on. Definitely won't be coming back or recommending this place to anyone, unless they like to throw their money away. read more

The whole process sucks. The company uses the same name however somehow they can't find you on Saturdays because Jade at the Jose lane location was too lazy to look. Nothing works around here, the bays, vacuum, everything is broken and Jade who claims to be the manager is very lazy should get a different job. read more

Awful $12.00 car wash! I use the one farther down 423 but they have been closed the last 2 days. For $15 a month unlimited it is hands down better. This place has no sprayer before and no one towel drying, the worst was it didn't nothing to clean my car! I have a black car and had sprinkler spots on the front didn't even touch that or the dirt I had to spray it all down with windex. Even if the other one doesn't open I will NEVER come back to Zips. Stay away yelp made me add a star it doesn't deserve any stars. read more

The Zips Car Wash at 6100 North Josey Lane used to be excellent. I have been extremely dissatisfied lately. I used this car wash on Jan 19, 2024 and Feb 20, 2024. Both times required me to re-wash the windows due to the streaks and film. The grill, portions of the side panels and rear of the car did not get cleaned. I am not sure what happened to this place in the last two months, but I will not be back any time soon. read more

No free washes at this location on Veterans Day even though the website suggests it does. The supervisor sent me to another location that was 7 miles further. However the male attendant was sweet and very apologetic. read more

Still waiting for any kind of support of 8 months of refunds had to go to instagram to get some type of answer. They found out they owed me money and ghosted me. About to find a lawyer on yelp. Like the homie JG WENTWORTH once said "it's my money and I need it now! Stop scamming people. read more

Great spot. They always have plenty of spaces, lots of towels and friendly employees!

I everyone said, this place went downhill after the new management. Don't waste your time and money here because this was their $18 service. read more

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Got a membership here, ended up moving and I have no way of canceling because the phone is automated for months. Close this place down!

Man... so unfortunate. This place used to be great. Always crowded. Just went through. No spray or wipe down ore wash. Worst 15 dollars now. This is a prime location for a good car wash. Dream wash come back! The car wash off old Denton below Rosemeade is a decent one if not too far out of the way. I hate leaving reviews... especially negative ones. But this place is a waste of money now read more

This is a ZERO STAR REVIEW. unfortunately I cannot leave a review without being forced to select a star. This company has been charging my account AFTER I spoke to the manager to cancel. Three months in a row I've contacted them and they keep charging. Even after an email was sent from a customer service rep stating the cancellation occurred, I was still charged two months in a row. Do not trust this company. They are fraudulent and lie. This location at Josey lane is not even in their data base so you cannot access any online accounts via the customer portal. AND neither can their customer service reps. read more

Zips Car Wash - Car Wash Near Me - Lewisville, Texas

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