The store had lots of good sale items. We had a few questions and the staff was right there to help…read moreout. The lines were long but they got customers out pretty quick.

Located at the Chicago Premium Outlets mall. You can find some pretty good deals on Columbia…read moreclothes here. They also have a footwear section. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ )

I bought an Aventon Level 3 commuter eBike and Duncan was amazing to work with. He helped me pick…read moreout the gear I wanted and explained everything clearly. I left with my bike and toured Lake County in the afternoon. Thank you, Duncan!

Too expensive for repairs especially if they need to diagnosis something. The technicians they had…read morebefore were way better

I went to Chicagoland bike shop to get a quote which was almost the price of a bike. I went to…read moreBeverly bicycle repair shop who repaired the bike at a quarter of the price. I highly recommend them

Great repair shop, caught a flat and everybody there was super helpful and friendly. Have already…read moretold my friends and neighbors! Caught a flat and was out in 15 minutes. Thank you!!!

Great shop with an amazing selection of very cool stuff…read more Brought my bike here for some work and the service was excellent. Will definitely be back. Not to mention it's a very cool little suburban downtown which makes the stop worth it if you are driving a bit further.

Staff here is very helpful. Came in to get fit for skis before an upcoming trip. Excellent service…read moreand excellent skis. I am planning on coming back this summer and getting a new bike. Will be recommending to friends who need ge

It is such a relief to find a specialty shop where the staff isn't snobby! We spent over 4 hours in…read moreTwo Seasons this week getting geared up with new Ski's, boots, and lots of other snow-goodies! I can't thank Taylor enough for his expertise, assistance, and most of all patience! I couldn't be happier with the equipment, and they even busted their butts to get the setups done same day! 3 sets of ski's! Totally amazing customer service! I will never go anywhere else for my skiing needs. Added bonus, when I price-shopped everything, I couldn't have done better anywhere else! BIG TIME YAY for you guys! :)

I bring my bikes here to get them tuned up every couple of years. They know their stuff and are…read morevery helpful. Once, while I was there,I saw a guy bring in a bike with a flat and saw them change it out in under 15 mins to get the guy back on the road right away....

It's a great place for beginners!!! They teach lessons And…read moreis a small place for exploring and practicing. Go on not a busy day like week days to avoid traffic while snowboarding Plus I use Groupon when I go FYI for cheap/ discounted tickets.

was here with my buddy this season, i went to the side of the water because i didn't want to be wet…read morethe rest of the day if i had not made it across. when my buddy did the same, he was harassed by so called staff members who had no identification or proof that they work there. My buddy is not the same skin color is me and is a darker tone. seemed very racist and i even seen the profiling first hand. should never go here and they should be closed down.

TL: DR: Great online prices…read more I was able to score a deal at Erik's this past month. I ordered ski pants online and it came quick and in great condition. I would recommend Erik's to everyone

I've updated my rating since I had resolution of a problem with the help of a great regional…read moremanager from Erik's. 1/6/2026 original - We bought new ~$500 K2 ski boots from Erik's in November. These were for my son who is a ski-fanatic. We had the boots custom fit to his new ski's and he was super excited to use them this year. These were paid for primarily by my son and partially his birthday present. My son went skiing two consecutive days when the season just started for just a few hours and on the second day a small buckle broke. This is a buckle that is held in by a screw that should be easily swapped or in stock. We brought the boots to Erik's service group December 14th and have had zero activity from Erik's while they "attempt" to get a response from K2. They keep telling me to "just call back every few days" which I have been doing which has gotten ridiculous. These boots were around $500 and only worn twice!! Talk about having zero customer service and zero urgency whatsoever while the ski-season just passes us bye. I've asked over and over for an update and told flippantly, I expect to hear back...but nope, nothing yet." Again and again and again. The responsibility is somehow all mine to call back every day for an update and not on them them to push for a response. I've asked for replacement boots under warranty and told that they are the mercy of K2 for what should be a $10 part AND for a response. "NOT THEIR FAULT OR RESPONSIBILITY TO PUSH K2." Crazy frustrating. They obviously do not value their customers with this casual non-response. Bottom line - I regret buying from them and wish I would have gone to King Keyser or just about any other outfitter. Avoid!! They have lost my business forever. PS - I have never, ever written a negative review about any business until now. 1/7/2026 update -I did email the address that Erik mentioned below and to this point received no response. I also called back again today and spoke with Cameron, who has consistently been the front line service/warranty representative. Once again, Cameron from Erik's confirmed that they would not be doing anything other than waiting for K2's warranty department to respond. They would absolutely NOT be crediting me for the boots or replacing the boots while they work out the replacement with K2. This would have allowed us to get back on the slopes immediately while they work it out with K2. They again confirmed that they have no idea when K2 would respond. It could be days, weeks or as long as the ENTIRE SEASON! Erik's is powerless and "that is the reality of it!" Cameron actually patronized me for having the persistence to call in so frequently for updates. "We have lots of customers waiting on warranty responses but ONLY YOU call in to try to speed up this process and BERATE US." WOW - shame on me for trying to help get my son his boots. I asked him to define berating him. I never called him a name, never insulted him. Cameron defined berating him as persistently calling and asking for action. Cameron mocked me for writing the reviews. "Yes, we received your review, saw it, and made the decision that we would NOT be doing anything different than just waiting for K2 for as long as it takes. Go ahead and keep writing your reviews." As a father who is trying to keep this moving, am I at fault for following up frequently over a $10 buckle on brand new $500 boots? What would you do as the season passes us bye? I then asked Cameron for K2's case number so I could call them directly. I was told there was no case number by Cameron. My wife and I called K2 since Cameron was clearly not going to take action. Of course...K2 said "what is the case number?." Ha! It turns out K2 does answer the phone and does respond. We had a really sweet person from K2's dealer service rep, Elevate outdoor collective, who helped and said she'd get this part tracked down quickly and give us an answer. 1/8/2026 update I have resolution with my issue! The sweet dealer service agent from K2, Robin, was able to get this moving immediately. Robin called Alex, the regional manager from Erik's to collaborate and bypass Cameron. K2 said that they would be sending the part immediately and copied me and Alex. Alex called me to apologize and to take control of the situation. He had parts to use and would personally be working to get this done THE SAME DAY! Alex hand delivered me the repaired boots in the afternoon, just about 3 hours after Cameron and I spoke and I was told by Cameron just sit and wait. Alex was generally a great guy who understood customer service. You see...I'm a business owner and I employ a service and parts team myself. We pride ourselves on customer service. Alex had the traits that we always look for: accountability, empathy, passion, ingenuity and the ability to communicate. Wow - what a difference. Back to the slopes we go, which is all we ever wanted!

Art in tech support saved my vacation!!! He, and and every associate I spoke with, were most…read morehelpful, but Art needs a shout out. I came in on MLK day. The place is kind of non-descript on the outside, but when you walk in, it's a super store for everything Ski and Snowboard and it was busy. I needed a repair, same day, as I leaving for the mountain on Tuesday. Even on a super busy day, he was determined to get it done and done right, and he did. I can't say enough good things. I would buy anything and everything from Viking as their Service is amazing.

Viking is the best shop in IL and for me the best one in the country. They have a wide range of…read moregear, they almost always have the latest and greatest boards, boots and bindings on the shelf. Craig the has always remembered me even when I'm not in for years, he has an extremely wide range of knowledge of snowboards and snowboarding itself. Craig is the only guy I'll buy boards from at this point. The value I get for my dollar here is so high, my gear is never over priced and I always know I'm walking out with the right thing. Thank you Craig and everyone else at Viking!

They mounted my skis not how I asked and they never answer the phone. Place sucks, dont go…read morehere!!!!!!!

This year my wife tried skiing the first time and she loved it (happy me!). We needed to find her…read moreequipment so we came here. During COVID you had to make a reservation for boots but we got lucky and they had a cancellation. The boot fitting was excellent and for an hour they tried various boots having my wife stand, etc. to make sure the fit was perfect. We also found a pair of skis on sale that were perfect for her. As a result, I skied nine times this year and my wife has become a fan of skiing. Next time we need boots we will be here again.

Even when there is a problem at REI it gets worked out…read more I have been a member for at least 20 years. I appreciate the garage sale and coupons. Most of my long term gear is from there. I hope their house brand improves - now get outside and go play.

I have been to the bike shop twice in the past two months…read more Unfortunately, the shop experience and service provided were less than great. The first time, I needed to get some cables and housing for a bicycle. I was very specific about getting 4MM SHIFT housing and the correct cables and fittings to make my project complete. I was sold the wrong size housing and fittings by the shop. They unfortunately did not have the time to check what they gave me. They gave me an obsolete 5MM housing, and the wrong fittings. This was not great because I had a bike that needed to be running with the correct parts. So I had to find another solution. I had to get the correct goods from a different LOCAL shop, and I did not feel that I had a great experience for driving over to REI for what was supposed to be the right stuff. Plus I wanted my REI dividend to grow. I had to give them a second chance. Because I wanted to see if I could get the correct service, and parts for my second project. This time I needed some Disc Brake Pads and a Rotor for a bike. I was told that NO One needed to have a rotor as big as I requested... And that there was no way to match my parts. I brought in parts for a Tektro Brake which shares the same Pads as Shimano. However I was left to my own time to look for the parts myself. It was a bummer because I was getting a bike together for my Friends and I needed the correct goods. I had to wait by the counter for more than expected. I was ignored by the other shop members and when confronted by the shop tech, I was greeted with a 'What Do You Want?" Again..I had Zero Hope that I would get the required parts or even a Hello....But here we went. I bought the One part they had in stock, though I suspect that there was more opportunity to bring a polite and productive conversation to the table. None the less...I bought the One part they had and headed to another REI in Chicago to get the rest. However, the fella behind the counter was working on a customers Bike. It was a very good bike. And I overheard the customer complain about bad shifting. I am an experienced mechanic with over 35 years of wrenching to my belt, so I had to politely listen. I listened to this newish sales and mechanic person tell the customer that his bike was fine, and in adjustment. However after listening to the customer complain about his shifting "slipping"... While waiting for someone to help me with my parts needs. I was enjoying the explanation of this mechanic representative to the customer about how he had to lower his power output in order to shift. He told the customer that he had to shift 30 feet before a hill in order to not have a "shift-skip". This is NOT accurate, and I was cringing at the bubbling blather being generated from this fellas mouth. The bikes are built to absolutely undergo stress while shifting uphill. This was not the best advise, as I saw that the bike was mis-adjusted from 8 feet away. I asked very politely and cautiously to help give the customer and mechanic a detail about how to resolve the complaint. They both agreed, as the customer did not seem to believe the employee....I knew it was not the right advise. And so I gave the attention to detail that was not noticed by the employee. The B-Tension was way off....by nearly an inch or 25.4mm. I had pointed that the top pulley of the Rear Derailleur was too far from the cogs in the rear. Thus the chain did not have enough "grip" on the rear cogs to initiate the correct shift clearances and adjustments. The chain only had about 30% of engagement. I advised the customer and tech that the B-Tension was Way off, and the solution would be to adjust the rear derailurer into the correct adjustment by loosening the B-Tension fitting to the correct the adjustment to properly let the chain sit closer to the cogs. This is critical for correct shifting and engagement to make the shifting system work correctly. The customer was Delighted, as I did state that I am also an experienced mechanic. And I was noting the problem that was obvious. Then...the mechanic started giving back an attitude....He put the bike back in the stand, and started giving excuses and the wrong adivise to the customer. I had what I needed from REI and so I left. However, I told the customer to NOT leave without getting the B-Tension adjustment corrected into the factory setting. Not 25mm- But closer to 1-3 mm depending on the bike and other factors including clearance for each situation. The mechanic was not helping, and became "Whiny-Sensitive" after my attempts to add some Value and Experience to Both. I purchased what I needed from REI, but to be Honest...The Staff is Severely Under Trained. The ability to fix a BIKE is pretty easy if you follow the training and methods in order to make everything sing correctly together. However...REI has not figured out how to make this work.