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    ERIK'S - Bike Board Ski

    3.7 (18 reviews)
    Closed 11:00 am - 7:00 pm
    Updated 3 months ago

    Services - ERIK'S - Bike Board Ski

    Bike repair and maintenance

    ERIK'S - Bike Board Ski Photos

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    Jen K.

    I had the polar opposite experience from the 2 times I've come into this shop. My 1st experience was to drop off my bike for a tuneup. It was a rainy day so perhaps all the guys working were bored because I was the only customer there. They were helpful and friendly! I was a little turned off that they don't have an all-in-one tuneup pricing (like my former bike shop in the city). Everything here is a la carte. My bike just needed some love from sitting in the garage all winter so my tuneup was $40. Sweet! The guys also sold me on a "bike cleaning"- "we'll oil her chain and clean it all up". I also purchased a phone holder and they offered to put it in my bike for me with the tuneup. Awesome! 5 stars!! When I returned, my bike was maybe wiped down with a cloth, but I'm not paying $20 when the grips and everything on the handlebars was still grimey from my garage. I'm turned off by the corporate ALL CAPS BIG RED signs everywhere regarding policy. Ick! The manager here seemed like he's never ridden a bike before, but he's the manager so he's "high and mighty". I didn't like that feeling. He generously removed the "bike cleaning" as well as the "assembly fee for my cell phone holder". I responded thank you and also I wasn't told I would be charged for the cell holder to be put on. His response was "well ok then". I think I'll stick to my city bike guys who sure also cool and friendly and bike-savvy. This place seemed tightly run by corporate people. No thank you. I'll stick to local... even if I had be to drive back to the city!

    My salesperson and assistant manager Chad who helped me with my bike purchase!
    Penny K.

    Don't let the negative reviews deter you from shopping at this location! After much research online locally from Texas on a very specific bike I've been looking for in my size (the Cervelo Aspero 5), I found my dream bike at Erik's. The good news was that it was on sale, but the bad news was that it was all the way in Illinois! I was in a rush to buy this bike so I decided to drive to this store to pick it up in person with my fiancé. Chad, the assistant manager, and also the sales person who helped me over the phone, was on point with sending pictures and giving me details and answers to my questions. I haven't experienced this level of excellent customer service in a very long time - I was very impressed, especially considering I was an out of state buyer. The bike was even better than I expected in person and it was well worth the 917 miles of driving to pick it up. Erik's in Oak Brook is the best!

    Exterior of shop across from Binny's on route 83

    I was hesitant to try a new bike shop even though I live in Oak Brook. What a pleasure it was to be so well taken care of by such a great staff. Keith in service was kind, professional and made the repair to my satisfaction and beyond. The store is clean with a terrific selection of merchandise. Service was fast abs I'm back in the road ! Thanks so much Erik's you have a loyal, local customer. I recommend checking the hours before you go for all businesses that are at all seasonal. Currently, august 2023 they are open every day. 11-7 Monday thru Friday and 11-5 Saturday and Sunday

    Alex May sold me two bikes and he was amazingly knowledgeable and the nicest guy ever. The store has EVERYTHING you need and as a new bike rider, I walked in nervous, but left there feeling like a PRO.

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    4 months ago

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    Erik S.

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    6 months ago

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    Erik S.

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    13 days ago

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    Erik S.

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    4 months ago

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    2 years ago

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    3 years ago

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    Erik S.

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    3 years ago

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    Erik S.

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    2 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    Erik S.

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    3 years ago

    Had my bicycle tuned up. They did a great job and my bike is rolling smoothly. I will go back in the future

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    Erik S.

    Thanks for the 5-star rating!

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    2 years ago

    The staff was very helpful the sales associate was able to find me what I needed, in my price range.

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    4 years ago

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    Erik S.

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    3 years ago

    Easy five stars, I've been coming here for a year, and there service is the best! They are so kind unlike some other bike shops like J&R

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    3 years ago

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    Erik S.

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    4 years ago

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    Ask the Community - ERIK'S - Bike Board Ski

    Review Highlights - ERIK'S - Bike Board Ski

    Chad, the assistant manager, and also the sales person who helped me over the phone, was on point with sending pictures and giving me details and answers to my questions.

    Mentioned in 2 reviews

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    REI

    REI

    3.5
    (121 reviews)
    $$

    Even when there is a problem at REI it gets worked out…read more I have been a member for at least 20 years. I appreciate the garage sale and coupons. Most of my long term gear is from there. I hope their house brand improves - now get outside and go play.

    I have been to the bike shop twice in the past two months…read more Unfortunately, the shop experience and service provided were less than great. The first time, I needed to get some cables and housing for a bicycle. I was very specific about getting 4MM SHIFT housing and the correct cables and fittings to make my project complete. I was sold the wrong size housing and fittings by the shop. They unfortunately did not have the time to check what they gave me. They gave me an obsolete 5MM housing, and the wrong fittings. This was not great because I had a bike that needed to be running with the correct parts. So I had to find another solution. I had to get the correct goods from a different LOCAL shop, and I did not feel that I had a great experience for driving over to REI for what was supposed to be the right stuff. Plus I wanted my REI dividend to grow. I had to give them a second chance. Because I wanted to see if I could get the correct service, and parts for my second project. This time I needed some Disc Brake Pads and a Rotor for a bike. I was told that NO One needed to have a rotor as big as I requested... And that there was no way to match my parts. I brought in parts for a Tektro Brake which shares the same Pads as Shimano. However I was left to my own time to look for the parts myself. It was a bummer because I was getting a bike together for my Friends and I needed the correct goods. I had to wait by the counter for more than expected. I was ignored by the other shop members and when confronted by the shop tech, I was greeted with a 'What Do You Want?" Again..I had Zero Hope that I would get the required parts or even a Hello....But here we went. I bought the One part they had in stock, though I suspect that there was more opportunity to bring a polite and productive conversation to the table. None the less...I bought the One part they had and headed to another REI in Chicago to get the rest. However, the fella behind the counter was working on a customers Bike. It was a very good bike. And I overheard the customer complain about bad shifting. I am an experienced mechanic with over 35 years of wrenching to my belt, so I had to politely listen. I listened to this newish sales and mechanic person tell the customer that his bike was fine, and in adjustment. However after listening to the customer complain about his shifting "slipping"... While waiting for someone to help me with my parts needs. I was enjoying the explanation of this mechanic representative to the customer about how he had to lower his power output in order to shift. He told the customer that he had to shift 30 feet before a hill in order to not have a "shift-skip". This is NOT accurate, and I was cringing at the bubbling blather being generated from this fellas mouth. The bikes are built to absolutely undergo stress while shifting uphill. This was not the best advise, as I saw that the bike was mis-adjusted from 8 feet away. I asked very politely and cautiously to help give the customer and mechanic a detail about how to resolve the complaint. They both agreed, as the customer did not seem to believe the employee....I knew it was not the right advise. And so I gave the attention to detail that was not noticed by the employee. The B-Tension was way off....by nearly an inch or 25.4mm. I had pointed that the top pulley of the Rear Derailleur was too far from the cogs in the rear. Thus the chain did not have enough "grip" on the rear cogs to initiate the correct shift clearances and adjustments. The chain only had about 30% of engagement. I advised the customer and tech that the B-Tension was Way off, and the solution would be to adjust the rear derailurer into the correct adjustment by loosening the B-Tension fitting to the correct the adjustment to properly let the chain sit closer to the cogs. This is critical for correct shifting and engagement to make the shifting system work correctly. The customer was Delighted, as I did state that I am also an experienced mechanic. And I was noting the problem that was obvious. Then...the mechanic started giving back an attitude....He put the bike back in the stand, and started giving excuses and the wrong adivise to the customer. I had what I needed from REI and so I left. However, I told the customer to NOT leave without getting the B-Tension adjustment corrected into the factory setting. Not 25mm- But closer to 1-3 mm depending on the bike and other factors including clearance for each situation. The mechanic was not helping, and became "Whiny-Sensitive" after my attempts to add some Value and Experience to Both. I purchased what I needed from REI, but to be Honest...The Staff is Severely Under Trained. The ability to fix a BIKE is pretty easy if you follow the training and methods in order to make everything sing correctly together. However...REI has not figured out how to make this work.

    Tailwind Cycles

    Tailwind Cycles

    4.6
    (42 reviews)
    $$

    Great place and great service. Took my bike in for a few minor issues. They took care of me right…read moreaway, didn't charge me for little things they did and answered all of my questions about my next bike (future purchase). Will definitely make this my go-to bike shop! Shout out to Jared for taking good care of me and knowing his stuff!

    I've had a hard time trying to frame this. I'll try this…read more I had to listen to a performative dood talk emanating from the floor worker to a customer about chain lubricant that went on and on and on and on and on and on and on and on and on and on and on. And on an on an on an on and on. And on and on and on and on and on and on and on and on and on and on. And on and on and on and on and on an on and on and on and on and on. It was a long time. I waited. And I waited some more. I did some serious waiting five feet away in a red sweater. No acknowledgment. No letting me know it might be a while. But that would've likely stopped the upselling I started to see. So I turned me and my bike around and left. It's hard for me to be on my feet that long. That's why I bike. Dood has a right to be into his subject matter. Usually shops want you to feel comfortable and respected as somewhat of a priority, even if you aren't being directly pitched at the moment... it just was not a good vibe. All doods working there when I was in. Way heavy on the dood vibe. Captive audience syndrome. Sigh. Dood has to do what a dood does. I avoid places like this. Going to the bike collective in Rogers Park instead next time.

    ERIK'S - Bike Board Ski - bikes - Updated June 2026

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