We worked with 800-Appliance on a warranty issue. They stuck with us and had our backs; they completed multiple repairs and did everything they could to work with the warranty company to resolve our problem. read more

God help you if you need them immediately....or to come back to finish a repair. They have no loyalty to an existing customer. They can't get to you in either case. They only have two techs..and schedule you weeks out. Had a dishwasher that was left by one of the techs unfinished...not working..and couldn't come back for two weeks. They did nothing to help get him back. Will never use them again. The item was under warranty..but had to go to another vendor and pay to fix the 'washer. I asked to talk to some management....got nowhere. read more

I waited two weeks for my appointment. Before the technician arrived, I had already checked the outlet and confirmed there was no issue with it. The technician spent about 30 seconds at my home, immediately claimed the outlet was the problem, and left without performing any further troubleshooting or inspection. The visit felt rushed and unprofessional, and no real effort was made to diagnose the actual issue. Based on my experience, I would avoid this company. read more

Mike came out to repair our Kitchen-aid Microwave/oven combo since the microwave did not work. The Geek Squad from Best Buy had been out 4 times and never could find the cause of why it did not work. Mike found the issue in 5 minutes, which was only an $8.oo fuse! I would of had to replace the oven too since it was attached and he saved the day! It did take a few weeks for them to come out, but he was right on time, I was informed by text of time line updates and it was well worth the wait! read more

Very unprofessional company. Waited all morning for my scheduled appointment and no one ever showed up. I kept having to call to get updates and I was told I'd get called back and I didn't. I only chose them because whirlpool pointed towards them. I was better off working with a recommended friend than this "professional company." read more

Beware of this company, would give a negative rating if allowed. The item was under warranty and the manufacturer, Maytag, used this company for warranty work. They did not turn in the repair costs to Maytag and instead charged me. They sent over to their billing unit Lunar Appliance Bookkeeping who said they could do nothing about it. After many conversations they turned into collections who in turn reported to credit bureaus. Now they are still trying to collect from me and have never once contacted Maytag. Run away and request a different repair company. read more

Our ice maker failed on our 2 yr old KitchenAid refrigerator. It was still under our warranty. Service was provided by 1-800-Appliances. The technician was Nathan C #162. He was courteous, cordial, knowledgeable, respectful of our property, and though it required multiple parts ordered & trips. He did a fantastic job! He takes pride in his work! Give this guy a raise! $$$ Happy Customer! read more

1-800-Appliance - Our Great Technicians magnetic card! - Appliances & Repair Near Me - San Diego, California

Pretty good service. Long wait time for appointment. One of our appliances broke down after three months, we purchased it brand new. We called the manufacture and they sent this company out to conduct warranty repairs. It was a little bit hard to get an appointment, the earliest appointment they had was 2 1/2 weeks out. This was quite inconvenient. We had no choice, but to wait, on the day of the technician came out on time and checked the appliance thoroughly. He reset the onboard computer and fix the problem. He also gave us a list of tips to help us preserve the life of the appliance, and make it last longer. Very helpful. If it wasn't for the long wait, I would for sure, and give them five stars for the service. read more

A Techinician was sent out by Whirlpool/1800 Applicance for a brand new refrigerator we bought at Costco. The Tech said it needed a part for the ice maker and a new filter. They'd order the part and come back. I later called Costco and they said they would just send us a new refrigerator and pick the old one up. After may tries, I finally got through to 1800 Appliance and told them we do not need them to come back out. Their Rep said they'd be sending me a Bill. I thought she was kidding, as I told her this was a new refrigerator and it was under warranty by Whirlpool. She wasn't kidding. I received a 139.00 Bill in the Mail. Still trying to resolve this. This Bill should go to Whirpool, not me. It's not that difficult. read more

When the freezer unit of our KitchenAid Superba side-by-side stopped cooling properly, KitchenAid referred me to 1-800-Appliance. After making the appointment I received a call from a technician who asked me to describe the problem so he would have the proper equipment in his truck. That was nice, but I was charged $139 for him to confirm the freezer temp was low and the repair bill would be $350. When I questioned this estimate he said that it would require 2 men to pull the unit away from the wall to access the compressor and put it back in place, in addition to the charge cost . I assumed that's why he couldn't do it alone. Six days later one man arrived to charge the freezer. He didn't have to move the unit, and he was here less than 30 minutes. Yes, the freezer is working. Total bill: $498.70 1-800-Appliances uses "paperless invoicing" sent via email. I was surprised to learn that the Total Parts for re-charging was $100, Tax $8.75, and the Service Call was $250. I guess their labor is free. I urge you to avoid this company. There are just too many red flags in their business practices. read more

Caleb J #153 did a great job. Great service and price. Called to get a fridge looked at. When Caleb came here knew exactly what it was and how to fix it . Thanks again read more

Don't understand their billing on diagnostics when they cannot fix it. They can be better in communication read more

I highly recommend working with Michael F. I had a nightmare situation with buying my fridge at Sears/American Freight whatever and he spent time With me to help me understand what was wrong with my fridge and discussed my options to help me get my fridge repaired. Amazing guy with over 20 years of experience. I'm writing this review for him because he was so humble and incredibly helpful and educational and he deserves to be recognized for his dedication to his work and amazing customer service skills. Thank you man! read more

Our service agent is friendly and all but the last time we got our refrigerator fixed (for a malfunctioning ice box) caused a new issue. Now our freezer is frozen over with ice. This means that it is very difficult to get items out of it since they are frozen to the edges of the freezer and each other. When we called to see what we could get done about it, they put us off until another few weeks. So in the mean time we need to either constantly clear out the ice that is forming around our freezer items or chip them out if they get frozen stuck. This is something that is a huge inconvenience and only started after they fixed the ice box. It definitely is related to the repair and they won't come put to fix it after spending several hundred dollars on the previous repair that caused this. Very unhappy that they seem to not care that they caused this and aren't finding ways to make it right for several weeks. We have had them come out to fix the ice maker issue several times and while it looks like they have hopefully done so this time, the new problem is just a brand new headache they seem unwilling to fix in a timely manner. We'll need to look elsewhere and I would suggest you do the same. read more

This review is primarily for Mike G., Technician #110, who went above and beyond the requirements and time to try to fix a new Maytag high-efficiency washing machine. Over the course of the first year I owned the machine, the lid-locking mechanism would intermittently stay locked after the wash cycle was completed, so it was nearly impossible to retrieve my clothes unless I rattled the lid multiple times or pushed the "stop cycle" button even though the cycle was completed. Sometimes it would do this two or three times in a row, yet other times, it would work up to 10 times correctly. I even took photos to confirm that the "done" and "lid locked" lights were both on at the same time, which they shouldn't have been. The place where I bought it kept getting in touch with Maytag/Whirlpool who contacted 1-800-Appliance to come out and try to fix it (it was still under warranty). Because it was an intermittent problem, it was tough to diagnose. But Mike was like a detective who was determined to solve the case. He ran numerous diagnostic tests on the machine, took things apart and visually checked connections and parts, and spent long calls on the phone with Whirlpool technical support trying to trouble shoot any possibility that he could. The main circuit board and the lid-locking mechanism had already been changed by the first technician that 1-800-Appliance sent out, Larry P. #60, who was very nice. Then Mike G. was the technician on the next two visits because the machine kept doing the intermittent lid-locking. Mike replaced the lid-locking part twice and had the presence of mind to test the part before installing it -- and it tested defective - so he made sure to test the part he did install and it tested well. However the problem kept returning, and on Mike's last visit, he and Whirlpool technical support agreed that they had done everything possible, and I should return the machine, which I did. Mike spent as much time as was needed to be extremely thorough, he was very pleasant and happy to discuss every step with me so I could understand what had been done. Even though the washing machine turned out to be defective from the start, Mike put great effort and expertise into trying to fix the situation for me, and was empathetic about how much inconvenience and stress the machine had caused me. read more

1-800-Appliance - Mike G., Technician #110 - an appliance detective! - Appliances & Repair Near Me - San Diego, California

Stephan, #88 our technician came out to diagnose a dishwasher that wasn't draining. Efficient, fast and knowledgeable; at every step in the process Stephan made sure to try and fix the problem as fast as possible and without having to get into the guts of the dishwasher. Unfortunately the quick fixes did not work, but then again, ever so resourceful, Stephan diagnosed the problem, found the blockage and fixed the issue, all while remaining pleasant, talkative and explaining the prices so we know in the future what to do. At the end he even handed out a couple of Finish samples and a small flashlight in case we have to crawl under ourselves and plug something in. What great service and what a great technician! read more

Ray G. #155 Came to my house at night, in early November, did somewhat of a test, on my oven. His diagnosis was I needed a new panel that turned my stove off and on, plus a oven glass. He told me he would look for something rebuild and would get back to me. Charged me $120 that was suppose to go towards the repair as well. He did not give me a receipt, ( my bad). Three days later I called him, he said he forgot, and would get back to me. I waited 2 weeks no word. So I posted on a local site his picture and a explanation of his horrible customer service, plus doing nothing and charged me $120. His response after my post was " no glass available " the glass was not the issue. I called FIRST CALL APPLIANCE REPAIR, Jason came yesterday, what a complete difference. He was professional, he checked out everything, took my control panel to repair, and the glass replacement was not a issue. Jason, did not charge me anything for " the call out to diagnosis". I would like my $120 back, from 1 800 Appliance, I am 70 and on a fixed income! read more

1-800-Appliance - Appliances & Repair Near Me - San Diego, California

I appreciate your response Perry W, unfortunately it's just got worse. You might need to take a hard look at how your business is operating. Absolute nightmare, appallingly bad. Fifth visit and fridge did not get fixed. In fact, the last 2 visits they made it even worse, there's no way we can keep anything in our fridge now. We are dealing with ice in coolers, dry ice and are looking into buying a spare mini fridge just so that we can keep some stuff to eat at home. Over the phone, 800 appliance told us that since they haven't been able to fix the problem over repeated visits in 2 a month period, the technician will be contacting Whirlpool over the phone during the appointment to help resolve the issue. My wife took time off her work to let the Victor in (tech 154), last 3 visits have been about 2-3 hrs long. Then he refused to call Whirlpool arguing that he knew what the issue was and could fix it now. In his own words, in the previous visit he sealed a leak (which just made things worse) and while doing that a filter got blocked. He supposedly fixed the blockage and assure us that it should be fine now. It's been over a day later and now our fridge is worse, basically blowing warm air. We talked to Costco and will be talking to whirlpool to resolve the issue, using a separate repair cono y or a getting a replacement are possibilities. Certainly, we will do everything in our hands to make all parties aware of how terrible 800 appliance is and will share our experience in as many sites needed to bring this forward to the public. On a last note, the most shocking part is how careless 800 appliance staff is, they have a shoulder shrugging screw you attitude and all they did is try to put us in a never ending cycle of failed repairs. We tried to be patient and understanding but this has gone way too far and is just unacceptable at this point. read more

Update: The technician called and it is an easy modification. Came back out promptly to fix. Thank you Evan for going the extra mile and figuring out the fix. Thank you Perry for following up. I'm sorry but does this look fixed to you? I would have been happier if the technician would have said "let me order the correct part". He tells me this is the correct part. Why does one of these things not look like the others. read more

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Our fairly new Maytag washer stopped working. I called Maytag and paid to have an authorized repair with an extended warranty. The first repair company couldn't get to me for several days. I called back and they switched me to 800 Appliance with a Monday visit. I called them and spoke to Lindsey and she managed to get me scheduled the next morning. I saw some rotten reviews but had a great, courteous visit from Victor. He was on time and wasn't sure if it was the panel or possibly the motherboard. He left and was able to get both parts locally and was back and completed the repair and even gave me some suggestions about best settings. read more

Nicholas #51 was the worst person they could have hired. He left my dishwasher in pieces because I said I wasn't going to pay$300+ to fix the new whirlpool dishwasher that had broken down twice within 2 years. He said he was going to pull the part he installed which supposedly got it working again and like a child he left and didn't put my dishwasher back together. These guys are crooks and rude if you don't pay their over inflated prices. They were contacted by whirlpool to do a courtesy swap on the defective part that was already replaced 8 months ago and this guy accused me of wasting his time because I told him I was going to contact whirlpool again to take care of their $70 fee. Here are the photos of my dishwasher and how he left it. Only good thing he did was leave the screws on the floor making it easier to see. read more

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They were extremely professional and timely. Specifically my technician Stephan #88 was excellent. He gave me a lot of tips and recommendations to keep my fridge and microwave running properly and ensure their longevity. He was very polite and respectful of my kitchen and space and took extra care when handling my appliance parts , and even took the extra time to make sure my fridge was looking clean and level before he left. Would absolutely recommend them and use them again. read more

We started a warrantee claim with whirlpool and they sent this group out. They came to find out what was wrong with our brand new dishwasher and said they needed a part. Weeks later I emailed asking for an update and got no response. Since it was still within the return window we returned it instead of waiting. Months later they follow up and are billing us for the service call that was covered under warranty. I called Whirlpool and they agreed that the service call was covered but when they reached out to 800-Appliance they refused to work with whirlpool and bill them directly because "the service ticket was closed." Rather than reopen it and bill correctly we are being billed and Whirpool is sending us a check as reimbursement. This company is unresponsive, unreliable, and won't work with either the customer or the warrantee guarantor. Definately avoid. read more

Excellent service from beginning to end. Stephan C #88 was fantastic he walked in and diagnosed the problem correctly right away. Apparently in transport a piece of black rubber designed to quiet the fan had come loose and was being hit as the fan spun . He quickly reattached the loose rubber and problem solved, no more noise. He also took the time to provide hints and tips regarding the other new appliances in the home. I highly, highly recommend using this service and if possible request Stephan C #88! read more

1-800-Appliance - Stephan C the appliance master!! - Appliances & Repair Near Me - San Diego, California

Drew provided excellent customer service, he was very quick on identifying the problem and fixed it in no time. Drew did an amazing job on getting my fridge back to normal. Thanks again drew you are the best! read more

1-800-Appliance - Appliances & Repair Near Me - San Diego, California

This company was sent by Whirlpool for warranty service. The dispatch staff are friendly on the phone. However the company's internal communications with their techs and with Whirlpool are completely disconnected and the result has been chaos and multiple repeated visits without fixing the problem. Each tech visit (different guy each time) costs me a half day away from work to wait in their 4-hour window. The techs always arrived "cold" without any of the background info or photos I sent beforehand (and they get mad about it but no one can do anything to improve their company workings); with a poor attitude they then take a hasty look without properly analyzing the problem and leave within a few minutes having done nothing and saying they are going to order parts or can't fix it. Then repeat the loop over and over. The Whirlpool/Kitchenaid warranty has had zero to negative value to me, it means nothing and the unit is a lemon. Am about to write off this new appliance as a loss, and just replace it with another brand to avoid dealing with both these companies. So frustrating. read more

Bought a Whirlpool dishwasher from Lowes last year. Found out my dishwasher was still under 12months warranty (woohoo SCORE!!!). I called Whirlpool customer service and within 24hrs, they sent a 3rd party appliance technician out to figure out the problem. The next morning around 7:40am, I got an automatic text from Chad #91 that he will be onsite from 12-4pm. Chad arrived around 2pm and figured out the problem & fixed within 15mins. Since I didn't have to pay, I asked how much it would cost me next time if I decided to use them after warranty expires. He said $69.99 to diagnose problem, in which that amount is applied to the balance if you choose to use them. Great job!!! quick & reliable read more

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This company works with Pacific Sales and Best Buy. They are the worst appliance repair in the state of CA. The repair man told me the seals on my frig were ok even though there were ants inside. I asked him to check the deals and he opened and closed the doors and said everything is ok! I asked if everything is ok how did the ants get in? There must be a space for the ants to enter. He did not answer me except to say ants are a foreign element that are not covered under the warranty!!!!! Are you serious? Never use this company. read more

Whirlpool sent me to the extended warranty company 800 Appliance. They came to replace my ice maker on my refrigerator but ended up replacing the door. Lights in freezer were out as well. They ordered the wrong lights, ordered more, then I find out that they ended up closing the work order & not finishing. Won't use them again. read more

Stephan C. #88 Second time Stephan has done refrigerator repairs for us. He is always honest, polite and very efficient. We will keep using this company and request Stephan as our technician. great job read more

Stephan #88 was excellent and a fresh of Breath Air! Not only did he diagnose the problem with my refrigerator and show me the simple solution, but he took the time to educate me on proper maintenance for this and the other appliances in my Kitchen (Dishwasher). Plus he is a fun Gent to chat with. We talked Bar B Que joints in San Diego, & his favorite events to attend in San Diego (He Loves the Opening Day at Delmar Racetrack!). I would highly recommend him and Appliance to my friends and family! Brandon read more

i have a brand new (month old!) whirlpool fridge and the ice maker was working, then it wasn't. this is the company the warranty through whirlpool sent out. I got Tim (#50) and he did an excellent job at testing the water supply, then getting the cover off the ice maker and forcing it into a reboot. That did the trick! He was efficient, knowledgable and I enjoyed chatting with him. It's always great to build your network of contacts, and I will be calling this company for help with appliances after this warranty period is up on the new ones :) I also appreciated their automated text system so I wasn't wondering if the company would actually show, which is always a pain when you take time off of work for these repairs. read more

Wish I could give zero stars. Absolutely incompetent at fridge repair. The manager David knows exactly what I mean, technicians who are unqualified making decisions that qualified techs disregard in a never ending cycle of 'screw the customer.' Intentions are not to 'repair' with these folks, they keep appliances in disrepair. Perry, Please discuss with David for more info, your technicians failed after 3 visits to make any progress with the repair, Whirlpool warranty will send another repair company not associated with 1800appliance read more

1-800-Appliance - Appliances & Repair Near Me - San Diego, California

After waiting a month on a part, and having to call 3 different times checking on status I cancelled the request. Each time I called I was told someone would call me back. No one ever did. The worst customer service I have ever received. I waited a month for my ice maker to be fixed and I now have to call someone else. I will never recommend 1-800 Appliance again. My time is too valuable to allow this type of inconsideration. read more

Once again Stephen #88 came to our rescue! This time the oven was acting up...on Easter weekend! He was here on time, as always is courteous and is very thorough! Was able to find the problem and fix it. His years of experience always pays off. I will always request him! read more

Needed a fridge repair for a property I manage & was referred by a colleague. 800-Appliance was extremely responsive & communicative, handling the timely repair to the delight of my tenants & owner. 800-Appliance is now on speed-dial anytime I have a need in San Diego County! Highly recommend. read more

1-800-Appliance repair came to our rescue when our Maytag washer started having problems. Our Tech, Drew - Tech 125, showed up on time, was professional and thorough in finding out what the problem was, ordered the parts and was back in a reasonable amount of time getting the new parts installed. Monique always kept us informed on when he'd be at the house and was always very pleasant. I will not hesitate to call 1-800 Appliance for any repair that's needed in our home. read more

Serviced by 2 technicians in 1 day - The first one came on time and said that he is not working on beverage centers.. Why did they send him to me then?? But he was able to call the office and they send me another one the same day... He also was puzzled on my mini fridge but said that the problem could be only because of 2-3 parts and he is going to order them.. And I should expect the call from the office in 1-2 days to schedule a repair appointment.. 2 weeks passed and I decided to follow up and called myself.. Meanwhile, fridge is completely went bad and is not cooling at all... I was put on hold, then asked to wait until they will double check the notes... They called back - there were NO PARTS ordered, also there were no notes that another tech came the same day... While on hold you can hear the background message - WE ARE THE BEST IN CUSTOMER SATISFACTION!!! UPDATE After my review was live, the customer service was on top and beyond my expectations.. Tony followed up on each conversation, appointment, my communication with GE customer service.. Unfortunate part that the fridge is still broken (2 months) , but not at fault of this company.. The GE promised to replace the unit.. I am still waiting... read more

Dario was our service rep and he was great! Definitely went above and beyond to repair our dishwasher and garbage disposal. He diagnosed the issue and said it would take a week to get an appointment to fix the appliances because they were so busy. He was searched for the parts and said he would pick them up the next day (which was a Saturday) and he would work on his day off so that we didn't have to wait a week to have our dishwasher and garbage disposal working again. Thank you Dario and 800 Appliance for the great service! read more

Stephen #88 is awesome! He was able to figure out what was wrong with our dryer. He was very cautious with our washer space since it is small and compact. He also washed his hands before messing with anything and was friendly and well humored. read more