Customer service was outstanding! Victor and Geraldo were super friendly and highly motivated in their work ethics. They are to be highly commended for their services. Outstanding patience and very appreciative for the customer's selection of their services. They even offer to pick up coffee or drinks while they were on their way over. Phone call and text was very prompt. They were spot on when they stated the arrival time. Estimate was upfront on the cost. The final clean up and placing items back was totally on top of their game. Once again, KUDOS to Victor and Geraldo for a job extremely well done! Thank you!! read more

Our condo HOA got stuck with someone using the recycle dumpster to unload all their refuse causing obstruction and safety hazard. I called them on the Sunday before Christmas and they returned my call within just a few minutes. Honestly, they were there on site in 10-15 minutes. They actually beat me to the premises. I couldn't believe it. They gave me an estimate/range and within 20-30 minutes it was fixed. See photos. They were professional, helpful, I can't say enough about these guys. read more

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I just spoke to the Supervisor Roland, he said that for every 5-star review the employees get bonuses and perks. I said that was unethical to put monetary OR perks tied to reviews. That is a form of bribery. Roland insisted that he cares and will talk to the Franchise Mgr. about my concerns. My personal opinion is that this Franchise 1-800 Got Junk IS JUNK. Their pricing is overinflated and they have unethical business practices and terrible training policies forcing their employees to use high-pressure tactics to get 5-star reviews. Roland the supervisor wanted to talk with Devon and James about their conduct. I told him, he shall do no such thing. Devon and James are only doing what they were trained to do by the Supervisor - YOU - ROLAND and the unethical Manager and Franchise owner. 1800 Got Junk will not change their pricing, they will never change their policies for bonuses for reviews and they will do nothing to change anything because at the very top of their infrastructure they are greedy and do not care! I am leaving this review to give honest contrast so that the consumer can decide for themselves if they wish to do business with a company that uses scammy business practices to be greedy. It is much easier for me to work with local junk hauling professionals who charge fair prices and allow me to leave reviews for them on my terms. NO SHADY BONUS-REVIEW GREEDY SALES TACTICS. Shame on Roland, Shame on the Manager and Shame on the Owner/s of the Franchise of 1 800 Got Junk Sacramento office. Your first impression of my experience with you all is my LAST! The pricing of 1-800-Got-Junk is EXTREMELY expensive! I had to do a lot of haggling to get the price down. They offered and bought me an El Pollo Loco dinner as part of the company's full service. They explained that 1 800 Got Junk includes services such as doing any household chores, oil changes and odd small jobs which is why the company is EXTREMELY COSTLY. . I will stick to independent junk removal professionals in the future. read more

1-800-GOT-JUNK? - Bought me an El Pollo Loco dinner as part of their "superior service" but it is part of their high pressure sales and bribery for reviews. - Junk Removal & Hauling Near Me - Sacramento, California

The crew that showed up was professional and polite, but everything leading up to that was a frustrating mess. My appointment time kept getting pushed back, and instead of being given honest updates, I was told unrealistic arrival times. At one point the crew even admitted they still had to fill their truck, dump it, and then drive an hour to me--yet I was told it would only take "about an hour." The supervisor rescheduled me for the next day and said I was a priority, but then I got a call saying my pickup window was later than promised and that there were two jobs ahead of me. I don't live at the property and had to drive 40 minutes each way just to meet them, so this was a huge inconvenience. When the truck finally arrived, it became obvious it was too small to handle everything I had explained during booking. I should have been told up front that it would take multiple loads or offered another option. Instead, several items were left behind. I was not about to pay another $800 for a second load or wait hours for them to dump and come back. In the end, I was given $100 off, which doesn't come close to making up for the wasted time, hassle, and incomplete service. The whole experience felt like a bait and switch. I will not be recommending or using this company again. read more

BEWARE: Final charge was almost twice as much as the estimate!!! I didn't like the job being done and getting that kind of surprise. The work itself was good. The guys couldn't have been nicer to work with, and they got the job done quickly and efficiently. read more

An ABSOLUTE SCAM in every sense of the word. They showed up and told me 600 dollars would be the price for a small bookshelf one chair and a small fish tank when I balked and told them in that case I will be keeping the fish tank it was still 400 but they would take the fishtank for free I think because they recognised it to be an item good for resale. Then the guy literally stood over me while he insisted I review them. HORRIBLE experience, left the whole thing feeling very VERY taken advantage of, there are so many smaller business's that will not scam you. read more

The service was amazing, I had two men show up within the hour of making an appointment online. They were fast and efficient about making sure they were only throwing away what was intended. Would definitely use there services again in the future. read more

David and Michael were absolutely amazing. Efficient, professional and personable. I would definitely give them a call next time I am doing a major clean-up. read more

Carlos and Angelo were grate. Thery were professional, polite, great at communicating the information\nAnd what to expect. They were fast and organized. They're straight to the point and honest. I look forward to working with them again. read more

Back on Nov 18th, 2022, Kirk, Nathan, and Justin arrived at our home promptly in the south side of Sac to haul away our old couch. This was a larger L-shape style and definitely not something I wanted to lug outside with help, so I called in the pros. They were prompt, professional, equipped, swift, and charged me a really fair price. I would definitely reach out for their services in the future if we need it. Thank you Team! read more

Need junk removed fast! Don't call 1800 JUNK. They called to verify a pick up with a e-mail and phone confirmation, only to not show up and say I wasn't on the books. When I called to understand why nobody called, I was directed to a call center, not a representative on a truck who could assist with the call, the call center is useless. Enjoy their catchy slogan as advertised, but skip this business. read more

We had an awesome experience today with the Got Junk gentleman. They were very efficient, friendly and ensured we knew the prices for everything. Plus the price was great. These guys are absolutely amazing and I will use them again in the future. Thank you for helping me declutter. read more

Overpriced and unreliable. They canceled and couldn't send someone on the same expected day. This lead me to find help elsewhere...blessing in disguise! Not only was the other company more reliable and did exactly what they said they would, they were a fraction of the cost as well. No, I would not recommend this company as your first choice. read more

I've used the service in the past and not had any problems. Then the weekend of June 21 the day of June 23 and the day of June 24 each time two sets of gentlemen were out to my house to dismantle my Sleep number bed which they had problems doing because they didn't have the proper equipment. I didn't realize for a week that a handgun had been stolen from my residence. They are now investigating, and I have filed an official police report which are also investigating. They have lost a good customer. read more

314 dollars for 10 minutes. Probably another 10 minutes for dumping plus dumping fees. Horrible gouging nevertheless.

Deceptive advertising. Website says $49 single piece pricing, including any furniture. They showed up with a laminated price sheet with $179 the lowest price, saying that prices were going up. I said that I wasn't interested. They then lowered the price to $49. read more

The two gentlemen were so professional, courteous, quick, and spot on with the quoted price. They frequently checked in with me about which items were being taken and quickly returned an item taken by accident. I will assuredly use them again for the second half of the house. read more

I was very pleased the two men who came. Gene and Brandon were very professional and friendly. They stuck to their quote. I'm In the process of moving and the gentlemen kindly moved some items from the house to the garage for me. I will definitely use them again. read more

The 2 people that we had which were Abe and Chris were absolutely awesome. They were fast, efficient, and were well organized. I appreciate all there hard work that they performed. They were prepared and gave me a great price. Their customer service was excellent and they went above and beyond. I highly recommend them to anyone. Thank you for all that you guys did for me. You are the best!! read more

It is literally a scam. I do not recommend this company. They spent 3 minutes in my house and they charged me 350. I complained and the manager Wayne had the audacity to tell me that they charge a $100 per bike. Although the driver only spoke about the amount of space taken in the truck. I got scammed. Be alert ! read more

2 hrs late for the appointment because "they had a big load" when they got here, they didn't introduce themselves, they just started showing me the pricing and I was shocked. $750 a truck load! I see now why they don't put the pricing on the website. I felt I had no choice at that point, my "junk" was already in the driveway and I wasn't about to put it all back in the garage. I clearly told them what I had and that I wanted to move some logs from a tree that was cut down and they wanted to charge me another $750 for the removal of that. Not to mention that I had to provide the bags for them to complete the job!!!! Not showing the pricing up front wasted my day, put me in a position that I had no other choice by to move forward. I don't think I'll be using them again. read more

1-800-GOT-JUNK? - Point and poof! - Junk Removal & Hauling Near Me - Sacramento, California

They are quick to respond and very good about showing up on time. That said, they have a minimum pick up charge of $201.

First off, Isaiah and his colleague called to say they could arrive early (I requested they come as early as possible during the 2-hour window I was given because I had to leave town). Next, they did the walk through and provided an estimate on the spot! They were polite, professional, respectful of the space, courteous, and gave thorough answers to our questions. I had spoken to two other companies and was impressed with the competitive estimate Isaiah gave. He followed through, kept us informed, checked in so we knew what was happening on site. Bottom line, he exceeded our expectations. When we came to the house on the day of the job; I couldn't believe how quick Isaiah and his crew worked. And they work hard! The 1800-got-junk commercials seem too good to be true - but Isaiah made a believer out of me! read more

We usually take our own dump runs but we had a lot of extra stuff like mattresses and heavy old mulch. We knew it would take at least three trips to the local dump and we also didn't want spiders in our Sequoia. My husband called 1-800 Got Junk. Terrance and Scott came on time, introduced themselves, gave us a price for what we had. We felt it was worth every penny. Both men were very friendly and got the job done quickly. They also swept the remainder of the dirt and mulch. I know it would have taken my husband and I hours to get it all dealt with. This was so much more convenient. read more

Tom, Troy, and Chris were a Godsend to help get rid of too many nice things for my new space. They quickly removed them but were very patient while I made some keep or let go décisions. It was well worth the money to get rid of trash and nice things at the same time. This is the second time I have used them in a week. The first haul was just as easy and they are willing to drive to a second location which helped me a lot. read more

I am so happy I decided to go with 1-800-Got-Junk to get rid of my old couch. Isaiah and Rames were so friendly and worked quickly to get rid of my junk. They were both very friendly and seemed to love their job. Next time you need junk removed, call 1-800-Got-Junk. Thank you guys! read more

Unprofessional. Scheduled online, they showed up on time. The job was too big for them. Told me they can only do one truck and I should have called and asked for more than one truck. They were lazy, setting aside items they deemed to still have value to keep for themselves. Sorting my trash in front of me, taking longer than needed. They didn't even fill up the truck 100% and charged me as if they did. Could easily have fit more items. Happily paid for them just to leave. Called junk king and had them finish the job with professionalism. read more

Super fast and reliable service! the guys were very kind and polite. I told them what I wanted to go and they loaded it all into the truck while I watched. They even swept up afterwords, they even let me throw in a few more pieces of furniture for free. Thank you 1(800)got-junk Sacramento! #1 junk removal company I definitely recommend this company if you need junk hauled away for a reasonable price read more

Today I had Isaiah & Joseph come to remove all my moving junk! They were punctual (early actually) and incredibly polite. They were careful on my property and quick. read more

Steven and Will were fast responding and did a great job with a last minute job that came up!

The ole' bait and switch. Quoted one price over the phone which was then much higher once on site. I spoke with local customer service and was VERY specific about the size of my load and cost of a full truck and " no additional charges " after the fact. Was quoted a price, which I requested in writing for a full truck with 2 guys, which then changed upon arrival. What they don't tell you is there's an hourly charge of $60.00 per guy for every hour beyond 1 they spend loading the truck. How convenient they leave that out. Took my business elsewhere. read more

I've used GOT JUNK a couple of times. My experience has been mixed. You have to stay with them every minute to make sure that your instructions are followed. It seems like every team that has been to my house has one employee who listens and cares while the rest could not care less. I have found that no matter how clear I am with the directions of what is or is not to be thrown away, they don't listen. Sealed boxes of new things are thrown away while full trash bags are left sitting. It's very frustrating. I don't want to think that people are stealing but last week when they got here, I went through the garage and was very specific about what needed to be thrown away- empty cardboard boxes and trash bags. Imagine my surprise when I went out to the garage to find my brand new hand cart missing. I explained the situation several times. Both workers tried to avoid looking for the handcart, telling me that they would unload the truck before their next job and call me if they found it. I had to repeat myself and ask 4 times before I said, "Never mind, I'll look for it myself." That motivated them to look and it was found almost immediately. There were plenty of other things still lying around, so it's not like they could say they were told to remove everything. I feel like I have to play security in my own house in order to not lose things of value. read more

Call them. Just call them. My third dance with them. I would call nobody else. Efficient, courteous, double-check before tossing anything that might be a mistake. Just call them. read more

First time using 1-800-got-junk, Isaih and Dante were super nice and had wonderful customer service. Appreciate their help! :)

VERY VERY POOR CUSTOMER SERVICE !!! I did everything online... I schedule the appointment and NO WHERE I mean NO WHERE on the website does it say anything about being charged. I wrote in detail that I was wanting to donation a loveseat they called me 15mins before their schedule time and said they would be there within an hour and it would be 85.00 I said NO WAY why are you charging me there was no mention of a charge on the website or even in the email I received as a confirmation of the appointment. When I spoke to James the driver and said I am not aware of there being a charge he said well its will be 85.00 you can call a supervisor to see about getting it waived so I called and the lady that answer said sorry not happening and there isn't a supervisor and we don't waive any fees and ended the call. BAD BAD SERVICE ALL THE WAY AROUND FROM THE DRIVER TO THE CUSTOMER SERVICE LADY... read more

Terrible customer service. Call center representative was beyond rude and condescending. I'll never use this company again.

I will never use these folks again. All the commercials stating they will come in 90 minutes and all you have to do is point to your junk and they will move it is bogus!!!! I called and was given an appointment for 4 days later. The truck was not full and they did not take all we asked for them to take. Over priced. Do yourself a favor and call another company. The reason we called them was to not have the trouble of renting a truck and going to the dump ourselves. After overpaying them we still need to go to the dump. Thank you 1-800-got-junk, for the hassle read more

Horrible; absolutely horrible. No other word for this disreputable company. We sold our home in Citrus Heights and contracted 1800 Got Junk to pick up some stuff, including a fridge. The guys showed up with no tools to unhook the fridge (plumbed in ice maker) and we had to borrow tools for them. Due to their ineptness in removing the pipe, the kitchen & garage were flooded causing nearly $4000 of damage. Despite a lawyer's letter, emails and phonecalls, 1800 Got Junk constantly avoided engaging with us, and, when they did, I got empty promises of "we want to make this right". Check out their stellar C+ rating on BBB - even a brand new business gets an A-. http://go.bbb.org/2CjDv4v Avoid this company at all costs. Note that I'm supposedly dealing not only with the Sacramento franchise but (according to their own admission) their Head Office as well. Just shows that the whole company is rotten from the top down. read more

We've never used a junk pickup service before, but we called 1800-Got-Junk because many donation centers are closed due to covid and we also don't have the means to handle large furniture. Our drivers called us in the morning to let us know they were running a little behind schedule and also gave us an ETA. They called again about a half hour before their ETA to confirm the time and let us know they were on their way. When they arrived, they were extremely professional, responsive, and honest. They wore masks the entire time and even LOWERED the price of their original estimate because our stuff took up significantly less space than they anticipated. Our two-year-old insisted on watching them load the truck from the porch, and they were super nice about us watching them the entire time they loaded. They treated our stuff with care and assured us they'd bring it to the warehouse for donation rather than a landfill. What a relief it is for a business to deal with customers in a professional and honest manner. Also, their phone customer service line is fantastic. Both reps I spoke to were courteous, knowledgeable, and professional. Honestly these guys were more professional than the big-name insurance company we recently dealt with, and I'm sure they work harder and get paid a lot less. Doesn't get much better than this, folks. Hopefully we won't need a junk pickup for a very long time, but if we do, we won't hesitate to use 1800-GOT-JUNK again. read more

This review has been long overdue. I used 1-800-GOT-JUNK on May of 2017. Chris and Joe came over and cleaned my junk out. They were professional and cool. My brother had lung cancer and we were extremely stressed out. These guys eased some of our worries. Very cool. Hard workers. Thanks for your help. read more