This review is for West and Mateo! They both went ABOVE and BEYOND for an issue I had with my car…read morebattery. Won't go into all the details but I will tell you that both of these guys are thee most patient (and I mean it! They took the time searching for info for me for like 30min because they saw how much of a bind I was in!!) Super professional and most helpful employees I have ever encountered at any Autozone! Seriously! Thank you guys!

Shay, the manager, was super helpful and replaced my car battery for me. I really appreciate him…read morehelping me out since I know very little about changing out car batteries. Thank you

The all new Vaca Valley Auto parts is the most modern Auto Parts Store we always dreamed of having…read more Come in and judge for yourself, see the new and greatly expanded retail area offering everything for Automotive , Heavy Duty, fleets, farm, marine , off road and just about everything that rolls on wheels. Plus we are the only full service Automotive Machine shop in Solano county. Our professional staff with over 400 years combined experience will welcome you, help you and hope you feel like it's home. It's our family and we want you to feel that way. No Automotive Parts facility in Solano county has more inventory then we do, offers the quality of service that we do and you ever feel you did not receive the service you deserve , we invite you to contact any of our managers and owners to let us know. It will be fixed . We invite you to come in for Whatever your Automotive needs are, from a single light bulb to complete GM , & Ford High performance crate motors, we got it all. Thank you for your support and business for the last 43 years. We're just beginning another 50!

There was this sweet older lady that needs glasses because she couldn't see well. She also didn't…read moreknow how to do things well... she needs better training. The store manager thar day let her struggle & struggle without helping her. This caused us to wait 30 minutes for her to figure things out while the store manager did absolutely. Very bad experience go us. But it got worse, we spent an extra hour trying fo put on a part (brake pads) that did not fit. It took us an hour to figure out it was the wrong size. When we tried to exchange the brand new, never used brake pads today, today's sales person & store manager said without the receipt on hand, they refused to. (Note, this is why they get our phone number isn't it???? That's what we're told.) Eventually, we wanted our money back so we could buy from elsewhere (in case the exchanged part didn't work either, we don't want to go through this BS again.) We will never buy from here again. Terrible customer service. +1 star for the elderly lady doing her best without much manager assistance.

Brian assisted me in purchasing the right headlamp bulbs. AND, helped me install them. He took the…read moretime to test the bulbs to make sure they were defective. With the current bad customer service around its refreshing to have an employee go above and beyond. Thank you Brian!!

Needed to get my car battery and alternator tested. I called ahead to ask what a good time would be…read more- they recommended 11:30a since all workers would be available and service would be efficient. Arrived around 11:40a and was helped right away! Highly recommend to call ahead. Kevin completed the test, checked my 'check engine' light, and let me know what the issue could be. He helped order the part right away and recommended a great auto shop to do the repair. Kevin was communicative, friendly, and efficient. He let me know my part would be arriving later than anticipated but was very apologetic. He assured me it'd be here the next day 7:30a - and I got a call at 8:00a letting me know it was ready for pick-up. Thank you Kevin and the O'Reilly Sunset team for the outstanding service and communication. I don't know anything about cars, but I left there feeling informed and at ease to move forward with my repairs. Would definitely come back to this location when needed!

Great customer service. I was helped by a nice guy named Cesar who was very helpful and charged my…read morebattery.

Went in twice for some minor parts (relay) for my car and bald guy told me there's no such thing so…read moreI ended up showing him that there is such part ...went to west Texas autozone , what a difference .... West Texas is more knowledgeable and very professional

Was on my way to the good old Pick N Pull and had to stop by to get a socket to remove some GM…read moreseats - was a quick and painless transaction. Seems like when you work on cars its this endless cycle of buying more. And then you can't find what you need and buy duplicates - oh that just might be me. Anyway - was in a rush to get a socket to remove some GM seats - from a car that is becoming extinct. Had to do all this in a matter of two hours so didn't want to waste any time. Grabbed what I needed and headed out. Wasn't able to buy exactly what I needed but got the whole set. I signed up for their rewards membership and I get $5 and $10 coupons online all the time. I guess I quickly moved to their sucker list - their computer systems know of all the junky old cars I maintain.

This store deserves 6 Stars because of one employee alone! Here's the situation: I was moving my…read moredaughter in to her college dorm and halfway there, her car breaks down. We limped into the store parking lot with a broken serpentine belt during a 100° heat wave. Not only did SERGIO help me figure out the problem, but he did me a solid and called a mobile mechanic who came to my car and got me back on the road. Seriously, Sergio saved the day! Hey management, give Sergio a raise! Best "above & beyond" customer service I've ever received! Thank you!

If I can give 0 stars I would. Next time I'll go to auto…read morezone instead! I had a very disappointing experience with one of the employees during my visit. Teresa was rude, didn't listen to what I was saying, and made the situation unnecessarily frustrating. I ended up getting back in line just to avoid dealing with her. This kind of treatment is unacceptable and reflects poorly on the business. I hope management addresses this issue and provides better training in customer service.

I went in the AutoZone today to get some oil for my car because it was a little thirsty the…read moregentleman that helped me was very helpful very respectful and kind so everything worked out just fine I like AutoZone and I have a rewards with them so if you need oil go to AutoZone the prices on their oil pretty good

Bought a battery here but when I brought the old 1 back for refund, staff seemed very confused…read moreabout how to conduct that process. I had to make 3 trips back & forth from Bills shop to get the battery checked & seek assist in gaining refund. I spent hours seeking receipts to prove purchase & core deposit yet staff was still very reluctant to complete the transaction. Since I buy here often, it's a very real loss for Napa to lose me as a customer.

Unbelievable. I walk in and an employee walks right past me to go outside the doors I just came in…read more He did not acknowledge my presence at all. Not one employee in the store. Not one customer in the store. Drove across the street to Auto Zone for my purchase. Told Auto Zone that they don't have to worry about Napa Auto Parts being any competition. Bare and incompetent store.

If you want quality work, then Rob is your guy. Told him the type of sound I was looking for and he…read morehelped me with parts and did a whole custom job. 10/10 work and overall a great guy. I will definitely be coming back for all of my exhaust work.

Rob did an amazing job on my truck! Already talking the wife into bringing her rig in to see what…read moreRob can whip up and make it sound mean. Don't hesitate to bring your vehicle in, he will take care of you.

Went in look for spark plugs. Only 2 employees at the counter and 2 customers who were taking a…read morelong time with their transactions. Finally left and went to O'reilly's!

12 Nov 2023 - I called in to ensure the part I needed was available. Without me asking the staff he…read moreoffered to eyeball the item to ensure the stock was available. When I arrived; a lady was extremely courteous and immediately got me the part. She further added some cost-saving techniques that I could use on the item to ensure longevity. I went to check out the item and another sales lady offered to assist me. I then asked the first lady about fuses. She walked me over to the section and picked up the item, which I also purchased. I highly recommend this location for exemplary customer service. I only wish I could remember all their names. You guys are awesome.

The Owner, Mr. Sindermann, knows and has a passion for his work. This shop was referred to me by a…read morefriend who has been a customer of his for years, so I gave him a chance. Being a first-time female customer I was skeptical, but Mr. Sindermann treated me with respect and professionalism. His prices are quite reasonable for his experience and location. Highly recommended.

Hey helpers, I wish I had more stars to give, Frank is just an amazing guy to work with…read more I would definitely recommend him compared to my experiences with others.