Sometimes, the name of a business is chosen to purposefully advertise a standard that customers can come to expect without issue. "1 Hour" should not mean '24 hours'. This location does not have a lab, so the earliest they can have any pair made is 24 hours. Few times does someone really need glasses in 1 hour, and this was one of those times. So, if you're name is "1 Hour Optical" you should be able to have glasses done in 1-2 hours.
My glasses were stepped on hours before my flight from Augusta to NYC, so needless to say, I had no choice but to find a 1 Hour Optical. So my afternoon was set up to include driving over to 1 Hour Optical on the way to the airport, which was perfectly situated on the way. I arrive and look through the choices of which none were below $100. I asked if there were any basic, least expensive glasses and the associate said "yes, they are kept in a box under the counter". So I choose a nice pair for $80 and go through the fitting process. 30 minutes later, it is time for the glasses to be processed and I tell them if I should come back in an hour, which would make it 5:30pm, 30 minutes before they close. The associate says "no we don't have a lab on site, we have to send them off to the store on Bobby Jones Expressway, they should be ready by this time tomorrow". I ask if they have the same pair at that store so that I can just drive over there and get them made, since I need them now. She called and gave them a heads up and gave me my papers so that they wouldn't have to do a fitting again, to save time. That was nice of her.
I had to drive to another 1 Hour Optical in the opposite direction of the airport, cutting into my time until my flight leaves. I arrived there and had to look through the box of cheaper glasses that was under the counter as well and found my pair. I then had to wait 15 minutes as they were busy. 1 hour later, a few minutes before they closed, I had my new glasses. read more
