Fast, friendly and professional. That's all I want from my oil change guy if we're being honest. I…read morejust moved from Florida and they keep emailing me Florida store coupons, but the Manager, Maz I think, honored it when the Jiffy Lube down the road wouldn't. I really appreciate it because oil changes are expensive. These guys were great and I'll keep coming here. Thanks Maz, Cody and T -Simon G

I visited 4513 Hwy6 N Houston, TX to have my annual vehicle inspection. The team was professional…read moreand courteous. There was one car ahead of us and with a very short wait time. The customer ahead of us stood just outside the waiting room door smoking a cigarette which left a strong cigarette smell inside. I closed one door and the other door was shattered is the best I can describe it. It was not an impressive waiting room.

Very thorough. Jason has taken good care of my 2006 Honda Pilot for since I got it ten years ago…read moreand it isn't only drivable, but in great shape considering its age. Now that my daughter is on her own and driving, she's bringing her 2016 Nissan Versa to him too.

I called to get a quote on some work. Whoever it was that answered was very rude, was very vague…read moreabout the answers - didn't know this, didn't know that - then to top it off suggested that if I wanted to get the work done faster to take it to the Ford dealer, saying they "only charge $25 an hour more". I won't ever call them again.

Beware! poor service! charged for parts that was never installed on my vehicle and vehicle still…read morehaving same issues! took vehicle to dealership and one sensor solved the problem! a/c was working when I took it there now it blows hot air! they were destroying my vehicle in order to get as much money as they can and not fix anything! Nothing but liars and unhonest shop! I wouldn't let them change a flat on my bicycle! don't believe the hype! Horrible people!! They take advantage of females! All females are not clueless when it comes to cars! Egg on your face!!

My cousin to me about this shop and I'm glad he did. These guys are honest and efficient and I will…read moresend all my friends and family there for vehicle services

I noticed the reviews of this place are old. Currently, there is new ownership. I recommend anyone…read morewho was burned by this place before, go ahead and give it another try. My wife and I have been coming to Freedom Automotive for a few years. The staff are consistently friendly, always greeting you with a smile. They are helpful, always wanting to ensure you walk away satisfied. And they are knowledgeable, able to answer any question posed to them. Recently I was purchasing a used vehicle on the other side of Houston. Naturally I wanted Freedom to inspect before the purchase. But the dealership wouldn't allow the car to be transported. So, I called Freedom and the owner, Sunny, answered and said he would perform the PPI. This was all last minute. Another time, I was stranded due to a vehicular issue. After talking to Sunny he went way out of his way to drive to where I was to inspect and resolve the situation. That is how dedicated and how much he cares about his customers. I can't recommend any other place above Freedom Automotive

I found a crack in my windshield one morning and reached out since they're a local business that…read morecame highly recommended from a friend. They were able to work with me over the phone to determine that the windshield needed replacing, ordered the part, and gave me a reasonable timetable for repair. I brought the car by first thing on a Monday morning, they lent me a service loaner, and I headed to work. I came back on my lunch break and picked my car up promptly with no issues. I probably ended up paying a bit more than I could have somewhere else, but the service was good enough to be worth it.

I did a tire rotation and my truck started to drive rough. I brought it back and they came to the…read moreconclusion that I need to change my shocks. They showed me my old shocks and it turns out I was riding on dead shocks! They replaced them for me in a few hours and they really took care of me, 10/10 would come back here.

Shady place. Two years ago the HVAC compressor/clutch assembly went out on my 2014 Chevy Silverado…read more The compressor/clutch has now stopped working again because the clutch got stuck and burned the compressor pulleys and some other parts. I called this place to inquire about the warranty on the parts just to find out that the parts they put only had 1 yr warranty. A third party mechanic provided a quote that was half the quote this place has given me now and the parts have a lifetime warranty. The front desk lady claimed that they have new management but for what is worth this shop is super expensive and the quality of the parts the put on are not what people should get.

I needed the charge pipe on my 335i replaced, and Marvin was the first person to call me back. My…read moreregular shop wanted to install a plastic BMW part, but Marvin explained that an aluminum replacement performs better and lasts longer. I dropped my car off Tuesday afternoon, and by Wednesday afternoon it was done. He also performed a thorough inspection and recommended additional service. The car runs great, and this is now my go-to shop.

it's so unfortunate that my recent experience was bad. i only needed a brake fluid flush and out of…read moreconvenience and as a favor, i asked them to replace the logo emblem on the hood because it fell off. now the hood is scratched. they showed a blurry picture that the scratch was already there, but there's no way for me to know if they took the photo before of after the scratch. i dropped the car off at noon and it was ready at 4pm. the photo metadata indicated that the photo was taken at 3pm. i never tried to replace it on my own because i knew i would cause a scratch. now i regret asking them to do me a favor.

We bought our Mini Oxford at Momentum Mini about a year ago, and my wife loves it, but hardly…read moredrives. Now it's 1 year later and it has 1,498 miles on it and I get a message it's due for an oil change, covered under the warranty. I opted for the mobile service, since wifey doesn't like driving around the freeways in Houston, and it was scheduled. At the end of the scheduled time, I got a call telling me they were delayed and offering to pick up the car at home, complete the maintenance, wash and vacuum it and return it the same day. So they actually Ubered a driver to my home, he drove the car to the dealership, they did the maintenance and then drove it back cleaner than when he left. I was impressed with everyone at the dealership including Mona who coordinated the process and Robert who did the driving. We know we bought at the right dealership! It's been 5 stars since delivery.

On Friday May 29, 2026 Sonic Automotive Momentum BMW, BMW of West Houston and Warren Hodge refuse…read moreto sell a X7 m60i Show Room Model vehicle that we were approved to purchase, George the sales guy structured a deal and we were set to sign, after being approved for financing through BMW for $140,000, they refuse to sell the vehicle. They have avoided communication from us, their customer relations Rachael and BMW customer relations Donna. Aries from BMW Genius reached out to Sonic Automotive Momentum BMW and stated she spoke with Jordan from Sonic Automotive Momentum BMW, he responded to her stating they don't feel comfortable with selling to us. Momentum and BMW West states Sonic Automotive does not want to sell the vehicle to us and it's a management decision. It appears they have discriminatory practices. A letter has been sent to Sonic Automotive customer relations Rachael Z. requesting that she forward and deliver the email and it's complete attachments to David Burton Smith, Heath R Byrd, Marcus G, Jeff Dyke, William Belk, Keri Kaiser and Michael Hodge with the intent to gain their cooperation and empathy to remedy this matter, it's approaching week two and still there's no response. We came to them to purchase a family vehicle, BMW has been a brand that we have grown in, my wife's late father owned a BMW V12 740 LI back in 1991. This was supposed to be a full circle moment. That now my father would own a BMW chariot to carry his legacy around in Sonic Automotive brand has ruined it! My father is a hard-working man, he may look rough and exhausted, but he worked his whole life, paid his debts and duty to society, and he has a right to the pursuit of happiness regardless to someone's personal judgment of his appearance. This is gross dereliction of duty from Sonic Automotive. We will continue to escalate this matter to the point of resolve.