Overall this is a great bike shop on the south shore. Very fair prices and the owner is really…read morenice. I dropped my bike for a summer tune up and there was a bit of a wait so it took a week but it's riding better than ever and it was a really fair price for the work! Would recommend here for bike Maintnence and looks like it could be a good spot to buy a new or used bike as well.

They went through bikes With my wife and I for at least 1 hr. Very nice people! Did not feel rushed…read moreor pushed into a sale! Prices seemed fair.we will be back..

Bikeway in Hanover is the best bicycle shop I have ever dealt with. I bought an expensive electric…read morebike off the internet without thinking about the service an electric bike would require. Austin and his employees are knowledgeable, smart and incredibly helpful. Many shops I went to would not even entertain helping me because I did not buy the bike from their shop. Bikeway in Hanover went out of their way to help me, above and beyond anything I expected. I have learned a lot from this experience. Many of the bikes sold on the internet may be less money but in the end if you can't get the bike serviced, what good did it do to save a little money. I'm going to buy another electric bike which will suit my needs better than the one I bought and will rely on Austin and his employees to guide me on the best bike for my needs and I know they will be there to help me with all the things that an electric bike requires and never let me down. Thanks Austin for all your help

I just bought my first "nice" bike through an online, direct to consumer brand and I wanted to…read moreconvert it to tubeless. I also had a leak in the back tire, which wouldn't hold air. I messaged Bikeway and the owner, Austin, answered quickly via email, happy to help. Turns out my tires were already tubeless (whoops!), but Austin helped me with the back wheel, which had a problem with the tubeless seal. He also took the time to ask a few questions about bike fit, for example why my seat was angled a certain way (no reason -- I just put the seat on and don't know what I'm doing). He adjusted it to be more comfortable for longer rides. Despite being busy, he got to work on my bike and finished the same day which saved me a longer drive back to the shop the next day. This shop is very professional, and the owner is a cyclist himself, very down to earth, and genuinely wants to help in any way he can do make sure the customers a good time on the road / gravel / trail. I would recommend giving them a shot for service or stopping in to talk to Austin if you're in the market for a new bike.

i should have written this years ago. Jim & Beth at the cycle lodge are the best - so helpful,…read moreknowledgeable, friendly, encouraging. Over the years, countless times on a ride i have stopped by with a flat or some other problem and they take care of me immediately. I get all my cycling supplies there, and off season Jim does amazing tune-ups for my bikes - they are like new when i get on them, and the price is always fair. I have had a professional bike fitting with Beth and it made a world of difference. Why would anyone ever go anywhere else? Phil

I purchased a new road bike this fall from Cycle Lodge this past fall. It replaced a 20+ year old…read more10 speed. Bikes have changed a lot over the past decades so Beth was invaluable in explaining the new categories and matching me to just what I needed. Beth and Jimmy made sure the bike was perfectly adjusted to my size and shape so it is as comfortable to ride as possible. I love the bike and I feel good knowing that they will continue to support me if I have questions or need expert repair. They are both bike enthusiasts able to benefit experts as well as guide casual bikers like myself. I can't say enough good things about their shop or my experience there.

I had a great experience...until I left and realized that the wrong model of bike had been…read morepurchased. I wanted one that had certain features included, and the model ordered didn't have any of them. When I called for assistance, I was told all of the "add ons" I wanted could be purchased once they knew I actually liked the bike. This was confusing to me, and felt very dismissive. I didn't want to wait weeks for a bike to come in, bring it home, and then wait weeks for fenders and other parts to come in before I could really ride it the way I wanted to. I'm not sure if they didn't know (or want to admit) that they had ordered the wrong model, or if there was something more icky going on...but with the size of purchase...I no longer felt comfortable. I canceled my order and went elsewhere.

Selection of in stock inventory is in NO WAY representative of the website. Unless you are open to…read moreswitching things up, the IT guy in TX has no clue what is in stock. In their defense, the manager substituted a comparable item at the same price. P.S. expect little or no input to a gear purchase on alpine unless you are working with the manager..and avoid the whole board side. The staff has a serious tude.

Great service, reasonable prices, friendly staff. Took my old bike there to be tuned up. Quick…read moreservice and now bike rides smooth.

Absolute best bike shop. They do repairs too in very little time. Best customer service I've…read moreexperienced in a long time. Needed my scooter fixed due to a wheel problem. They fixed it in no time for a very very reasonable price. Ordering me a helmet in a Specific color I wanted! I'm in the market for a new bike and will definitely go through them. I promise if you need anything bike or scooter related, go here.you will not be disappointed.

REI is a Co-Op, so join, as it's a win-win for everyone…read more They have a really nice staff; the folks working there are into the outdoors. They like biking, hiking, camping, climbing and etc. they know the lingo, they know their merchandise, and they are always willing to help the customer. Hingham Derby Street Shops... well, parking is plentiful, I do tend to park in the back. Never jammed up back there. If you plan on buying anything, you will want to bring your own bag as the chain is 'bag free'. Prices are very good. Competitive with Amazon.com and better than Cabela's. I used to go to the store in Framingham when I was in metro west, also the store in Reading... I'm not sure if both are still there. Shopping since '96, Co-Op member since '12. No negatives,

Came in before closing about 40 mins and was greeted promptly by staff to see if we needed any help…read moreor info for our shopping! Location is setup nice, 2 floor style like most. They have basically anything you need for outdoors activities. I've usually shopped for hiking gear and camel backs or osprey / rei branded stuff. Also got a pair of hiking boots. I think it's cool REI is a coop brand. Member owned. They have plenty of sales going on, bicycles standard and electronic assisted, survival gear, clothing from all sorts of brands, boots and hiking gear, camping gear, lanterns, knives, paddles, water shoes, and also have deals on traded in gear. Nice experience. Love walking around and looking at stuff i probably don't need but it's a cool tool or utility purposed item.

I Tried another bike shop but they couldn't take my 7speed MLE-E-Bike…read moreI found providence bicycle in the computer and called them . They said' Sure bring it in. I was so impressed with the way they listened to my problems and solved each one. i am now going to make them MY go to bike shop. They are great to work with. Smart and intelligent and they get the job done . I am now up and riding my bike again because of them . try them you to will be as pleased as I am. Mary L. ROBERTS

This guys are great. I've been there twice. They took care of me with professionalism and courtesy…read more Love it! I highly recommend Providence bicycle.

Visited this place in October with a coworker we both bought Segway scooters for our commute to…read morework. My coworker took his right on the spot. Mine wasn't ready. I was told to come back tomorrow. I tried calling the next day, but nobody answered the phone so I showed up they didn't remember me. I told him I had purchased a scooter yesterday with my coworker, and then they went to look for it and they said it still wasn't ready and they needed to charge it . I came back the following day called again. No answer showed up didn't know who I was again reminded him an went to get my scooter ready for me to take one problem, though there was no charger with the brand new scooter. He could not find it. So he gave me a charger from behind the counter fast forward to today, May 5, 2026. I tried calling again no answer so I drove in. Doors were locked. Lights are on went to the front and back entrance. No sign of anyone one last check I see the guy who sold me the scooter in the window. I motion to him to come over. He comes over. he lets me in. I tell him about my scooter, he tells me to bring it in. I told him the back brake is no longer working, and my rear tire was making a grinding noise. He told me I could leave it to fill out my information before leaving. I asked him when he thought somebody would be able to take a look at it and he told me about a month. He stated the technician wasn't in today and that they had a backlog of scooters that needed to be repaired, which he pointed to in the corner and then told me there was multiple down in the basement of the same model. I told him that wasn't an option for me to wait over a month and that the scooter is still under warranty for another five months he tried to refer me to a scooter shop in Cambridge, which I live nowhere near and not paying for something that was under warranty. I then asked him what to do and he told me to call Segway the scooter company. And then again referred me to the scooter shop in Cambridge, which I had to reiterate that was not an option and I am not paying for something that is still under warranty. I asked him for Segway's number which he told me he did not have and to "Google it". My only dealings with this place twice have not been good and not the best customer service to say the least. Scooters were $1100 with tax and are under warranty for another five months and they are telling me I have to wait over a month to even get it looked at. Unacceptable!

I'll start off with the good: they were very nice *before* we rented the bikes. We had a…read moremiscommunication and headed up to Ipswich on Memorial Day, but they turned out to be closed (only the Boston location was open). Because of the misunderstanding they offered us a 50% discount for the future, which we were excited to use. We planned another trip up and when I called, Steve advised me to book the reservation and he'd apply the discount afterwards. We rented 2 e-bikes for $200, and had a nice day riding around the north shore. At the time we picked them up, Steve mentioned that he owed us the discount. We dropped them off at the end of the day and everything seemed good. Unfortunately it was never applied I've heard zilch from Steve since then. I've emailed multiple times about it and gotten no response. At this point it's been a month. Presumably since we've paid he just doesn't care? In the end, we had been willing to pay full price the first time around, but it's really disappointing to get a bait-and-switch like this.

Unmaintained bikes and slow service…read more It took 45 min to pick up 2 bikes and a trailer. The person helping us forgot to give us the second bike. Then, their bikes are unmaintained. The first bike had a broken gear shifter. The second bike they served us had a broken seat, to which they replaced the seat with a seat that had the cover cracked. Finally the trailer had a flat tire which we didn't discover until after we bikes a few miles. The guy also "cleaned" the trailer with a leaf blower. Kind of genius but not really the clean we were looking for. Also note the sign says "Martha's Vineyard bikes" so you may miss it if looking for Pedago

There were very few workers. They gave us a broken bike that stopped working when we were a city…read moreover from the shop. The workers were rude and would not give us any assistance with the broken bike; they give no maps or directions so we got lost on some back road for cars. Would not recommend for anyone. And they only gave us half our refund. 0/5 stars for sure; take your business elsewhere.