This company is a total scam. I found them through a Google ad and was interested in their camera pipe inspection service, which was advertised on their website for $65. Before scheduling, I called to confirm the price, and the person I spoke with also stated that the inspection would cost $65. However, when the technician arrived, I was told the price was actually $190. The advertised price and the quoted price over the phone did not match what I was charged on-site. Based on my experience, I would avoid this business and make sure to get all pricing in writing before scheduling any service. read more

Their guy gave me an estimate for 3x what everyone else is quoting. for a flex hose replacement. That is a waste of everyone's time. He also couldn't find the door to enter my building and he told me that he wouldn't fix it because he's not in the vendors' list that my building maintains. When we asked the building management about this, they said "as long as the contractor is licensed and insured, they can work on this". I'm very disappointed. read more

Edwin was fantastic! patient, informative and professional. Great job! Needed some work done on the water heater and Edwin was great in completing read more

No show. They told me tech will be here between 12pm to 2pm. It is 2:47 pm now and they are still not here with no update about being late or can't make it. read more

It was like the Seinfeld episode, "Chinese Restaurant." I signed up for a service appointment bw 12-2 four days in advance. On day of service, I call near the end of the window, and they give me the episode equivalent of "Oh, it will be about... 5-10 minutes." For the next several hours, after I had taken off work, I call and text and am told a technician would be there. Well when? And again the equivalent of "5-10 minutes" (we've told dispatch, you're at the top of the list). If you are okay getting yanked around for hours after scheduling an appointment days in advance. This is your business. Cartwright! read more

This review is not about the service, which was very fast, very courteous, and very professional. It's about the pricing. For a drain-clearing job that took their guy five minutes (I timed it): $590. A.k.a. @$7000/hour. read more

WOW!! Our water heater went out unexpectedly at 6 pm on a Tuesday after a long term construction project and everyone including handy plumbing who installed our water heater couldn't be here until the next day. No hot water for the whole night was not going to work! 24-7 responded immediately and had their fantastic technician Mike here in under 30 minutes. He was so nice, very helpful, worked efficiently and had our water heater back up and running with hot water back in 45 minutes. I can't thank you enough Mike!! read more

Four hours past initial appointment time. A company that didnt respect my time. Also didn't fix the issue read more

24/7 Rooter does expensive and shoddy work. I had them fix two leaks in my building, a tub faucet and a toilet. They charged me $1367. They had to come back the next day because the toilet continued to leak. And a week later the tub faucet leak returned. I reached out to them to complain today and got no response. Never again will I use them. Nor should you. read more

This company came out on Christmas Day to avert a flood in my kitchen. A downspout from my roof gutters was partially blocked and the torrential rain we had at 3 am that day caused it to back up in my kitchen sink and threatened to overflow all over the floor. This had happened 4 years before and I didn't want a repeat. Sean came out at about 2 pm (the rain had paused) and snaked out the downspout. He was polite, professional, and clearly knowledgeable about plumbing. I've used this company several times in the past several years and I knew they would come through again. My only quibble was that I had expected someone at 10 am and no one ever reached out to tell me when someone would be coming and no one returned my calls between 11 & 2 trying to learn when or whether he would arrive and would I need to call another company. They have an AI answering service and there seemed to be no way to actually speak to a human being. That annoyance is the only reason I didn't give them 5 stars. It was Christmas Day and they were extra busy, but someone should have responded to my calls with a call or text. Otherwise an excellent company. read more

We had an emergency, called at 9pm and scheduled the next available appointment for 10-11pm. Nobody showed. Nobody showed the following morning from 10-11am. Dane, the ai assistant, is who you speak with. I do not recommend this company. read more

Very responsive, honest and does good work. I have a backed up sewer, they replaced the sewer line without any issues. They were prompt and responded quickly with questions. I will definitely call upon them again. read more

The company way overcharged for the service. They came last March to clear a sewer blockage. The process took approximately half an hour from the time they arrived to the time they left. Itemized invoice states: Attempt to clear your main drain from an outside access point using an electric snake - $395 Main or branch line hydro jetting only (easy access). - $1250 I paid the amount to get the job done, despite the egregious price gouging. A couple days later I contacted them, but I never got the follow up I was promised. The reason I bring it up now is because the San Francisco Standard recently ran an article "Plumbers cash in from SF's crappy sewer system." The article includes discussion of the hydro jetting (which cost me $1250 for an easy access sewer line). "Pre- and post-rain pipe cleaning ... is done with drain snakes and a tool called a "jetter," which uses water pressure to blast away debris that cause clogs. The price of this service depends on the time of day: It starts at $250 an hour, rising to $375 from 4 p.m. to 6 p.m. and $500 after 6 p.m. The service I received was on a nice sunny day and there were none of the conditions that might require an extra cost. If plumbers in the Standard article are "cashing in" and charge $250 per hour to clear a sewer line, charging five times that amount (on top of $395 for the snaking procedure that lasted a few minutes and did not work) is ripping off customers and price gouging. I realize that plumbers have costs beyond the time spent on the job, so expect a relatively high hourly rate. I do not expect to pay five times the hourly rate for a common and simple procedure if the plumber has the equipment. If you use this company, ask them in advance how much it costs for them to show up and what their hourly rate is after that. I'm not sure what I could have done when the charges are presented after the work is done. Based on the Standard article (and my previous experience with plumbers, including Cabrillo) $250 an hour for service is customary and reasonable. What 24/7 charged me is so far out of the normal range that I would suggest no one ever use them. read more

24-7 Rooter & Plumbing - Plumbing Near Me - San Francisco, California

24-7 Rooting & Plumbing (24/7 R&P) really came thru for me. I called a couple of companies prior to contacting 24/7 R&P. One company did not answe, because they were, not yet, opened for service when I called. The second company scheduled me 2-hrs from my call. But 24-7 R&P came within 1/2 hour to address my problem. The spigot in my back patio could not be turned to shut-off. Water kept strongly flowing, non-stop, from the spigot. I capped it with a hose, but it was difficult to attach, with water spraying everywhere and on myself. 24/7 R&P sent Maynor to the rescue. He was very friendly. He assessed my issue and knew exactly what to do. He turned off the main water shut-off valve. It was also difficult to turn, which he to use tools to do so. Maynor went to his truck and brought a brand new spigot. He attached it with ease, but securely, and tested for leaks and steady flow. The job didn't take long at all. This was a Saturday, and Maynor, also let me know, that 24/7 R&P weekend rate is the same as their weekday rate. I can't say enough about 24/7 R&P and Maynor. They were reliable, prompt, and attentive to my issue. They prevented what could have been damage and more expensive a job. I, highly, recommend folks contact 24-7 R&P for plumbing needs. They deserve a well-earned high-5 star rating from me. read more

They answer the phone 24-7. This does not mean they will actually provide you a service 24-7. Called at 11pm for a toilet that wouldn't stop filling up (albeit slowly), and risked overflowing/flooding our bathroom. Spoke to Shelby (who was lovely; this review has nothing to do with her), who explained they'd get a call out, I should be contacted by a plumber in roughly 45min to an hour. No call. Call back at 12:30am. Shelby again. Apologetic, sends the request out again, emphasizes that it's urgent. No call. 2:30am, exhausted, freaked out about our toilet, frustrated by the lack of response, we call again. We get Nia. Same drill. Asked to clarify what a realistic timeline should be, just in case we misunderstood something earlier. "Well, you would typically get a phone call about an hour later." THREE AND A HALF HOURS LATER, we never received a phone call. Nothing. We gave you two phone numbers and plenty of time. I think we were more than patient. So now, if we're lucky, we will be taking naps, waking every other hour to go drain a toilet bowl, and calling a professional, RELIABLE plumber first thing in the morning, but honestly, I doubt I can sleep at this point. You didn't just waste our time, you messed with our sleep. Do you know how hard it is to recover from what is essentially an "all-nighter"?! Unforgivable, and unprofessional. And please, spare me your nonsense copy-and-paste apology. It means absolutely nothing. You can't give me my time back. You can't magically free up my schedule so we can get that sleep back. I doubt I'll even nap, I'm probably looking at staying up all night until 8am when I can call someone else. I am sleep-deprived, cranky, and salty as hell at this point. The only thing I can do is tell people to go ANYWHERE else. You lie about the services you provide, and people need to know that. I hope you step on Lego bricks barefoot every day for eternity. read more

We called 24-7 Rooter & Plumber before for minor clogs in our unit but this was the first time that we called them for something major. One of the laundry rooms in our building's common area completely flooded the second floor of our building and through to the ground floor commercial unit. We called them to get an emergency plumber onsite ASAP. The plumber identified the issue and afterwards we met with another team to perform a complete remediation. They were highly professional, prompt and patient. They provided me with important details that helped us understand the underlying causes, etc. I was impressed with their modern equipment and completely thorough process and documentation. The process was not without stress but I was happy with their work overall. Highly recommend. read more

Used them many years ago on our 80+ year-old house and they were great. Had a recent issue and discovered roots and gaps in the main clay sewer line to the street form the house. They were able to at least clear what they could while they replaced the main line within a couple of days. In San Francisco, that is amazing. We are waiting on inspection now but they have been awesome. Had a little concern something was still a problem inside the house while we waited for the main sewer line inspection, and Sean came out to hydrojet just to be sure. Sean is just awesome. Highly recommend. They have been great and it's no fun to deal with all of this, but they have been nothing but up-front and professional. Really appreciate the work and getting it done. read more

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I'm a very busy person and had an emergency situation. 24-7 Rooter & Plumbing was readily available and handled my needs with urgency and scheduled a technician immediately. I have a European style toilet and they were able to understand the workings around it. The technicians were very professional made sure to put shoe covers over their boots before they entered my home. Overall, I rate my experience a 10/10! read more

Sean did a fantastic job. He came on time, introduced himself and gave me options and pricing for the job being completed. Stellar customer service overall! Thank You! ~ George read more

Juan came asap to help with a plumbing emergency at home. They were efficient, knowledgeable and were able to fix the issue quickly. Thank you so much! read more

Avoid at all costs. I was paired with this company through American Home Shield (AHS) insurance for a garbage disposal replacement. It's been a horrible experience all round. A technician came out to inspect the problem. He barely looked at anything and didn't even test the garbage disposal but confidently said that the motor was burned and would need to be replaced. He also told me that my pipe would leak any minute and needed to be replaced. He quoted that costing me over $500 and that insurance wouldn't cover it. I was able to fix the garbage disposal later myself by looking up YouTube videos and just resetting it. I had another plumber look at the pipe who said it looked completely fine and did not need to he replaced. This business is a scam. They just try to make money by deceiving people. I called them and asked them to cancel AHS service request since I was able to fix the garbage disposal myself. They never returned to my home to repair anything else, but they claimed to AHS that they came on a day that I wasn't even home and marked service as complete for the insurance company to get paid. Now I'm unable to get a refund for my service fee from AHS because they claimed that they completed the service. Complete fraud. Do not use them. They will make up issues to fix to get money and then claim that they repaired something when they never even set foot in your home! read more

We've used 24-7 three times now. Sean was very helpful, we appreciate his coming over after 5:00

Excellent from start to finish! Accurate and friendly. They reconnected pipes that were torn out by a tenant.

Mike worked on bathroom this evening excellent service and on time. This company is the best. read more

Great service, took care of our problem timely. Would recommend anytime you need assistance in a pinch

I had a plumber emergency and had to call 24/7 R&P on a holiday. Both the service staff and technician were incredible. The service staff was communicative, courteous and responsive. The technician, Juan, was amazing and able to diagnose and explain the problem. And solve it! I would highly recommend hiring these folks for your plumbing needs. read more

Mike responded fast and handled my clogged shower drain. Great experience. Sean was great. Professional/friendly and handled my issues with care. Thank you so much! read more

Maynor was professional, patient and respectful. He represents 24-7 rooter thumbs up. His fast thinking and smart ideas saved us a water leak. I called to get service and within an hour they arrived and ready to go. Maynor was great! read more

I had an emergency situation during the recent atmospheric river event in San Francisco. One of my sandbags used to redirect rain water from a sloping sidewalk broke and sand poured into my garage trench drain. Despite sweeping it up as quickly as possible, my drain stopped draining and eventually I would have a flood in my garage and into my house. Sean from 24/7 Rooter & Plumbing arrived just in time and cleared the drain quickly. Thank you! read more

Rather than trying to sell me for something that I might need they were honest with me about what the situation would look like, which is what I appreciate. You know that a place is good when they would rather be honest and help you save money to make money themselves, I couldn't recommend this place more. They care for their clients and potential clients read more

We discovered that Our kitchen sink was clogged and backed up on a Saturday night. Called 24-7 rooter and 40 minutes later the plumber was in our kitchen fixing the issue. It wasn't a bargain, but it was worth the price, not having to wait until "normal business hours" with other companies. read more

Super fast! Reliable. Professional. I am using them 3rd time. It tells you about how good they are. read more

24-7 Rooter & Plumbing - Under kitchen sink hot water line - Plumbing Near Me - San Francisco, California

It was fast response Quality is excellent Price is high. Employee's attitude is very positive and friendly. read more

Great company! Service was great and very professional! Would contact this company again

Had a great experience with Sean tonight who solved multiple clogs for us while being super friendly and accommodating along the way! Would recommend and will hope to work with Sean again the next time we have plumbing needs. read more

Utter failure. This plumber claims to be available 24/7 but is not. We needed a plumber urgently on Saturday night. Their add on Yelp says they're open 24 hours. When we called, the dispatcher kept me on the phone for a while to take all our info, and said they'd send someone within 45 minutes. A few minutes later we get a text saying no one could come until the next day. I think this is actually just one of those unhelpful middle-man services -- a call-in center that farms your work out to various plumbers they don't know well, or supervise, or hold accountable for quality work. For example, I asked the dispatcher for the name of the technician who'd come, and she said "I don't know any of them." read more

We had water leaking through the walls in our bathroom of the house we just purchased. It was a nightmare and not something brought up on inspection. We called for emergency plumbing at 7:30 PM and were told a tech would be out between 10 and 11 PM. We were not even moved in yet so we sat in an empty house for hours waiting for a plumber that never showed up. It was extremely frustrating. I called and the operator claimed the plumber tried calling but I had no missed calls and had been waiting by the phone. read more

This was my second time working with Maynor. He's professional, quick, and polite. I would use his services again.

A service that calls itself 24/7 should at least be able to call customers back, even if it is to tell them they have no one to help. We had a plumbing emergency last night and called around 8:30 PM. The answering service promised a call back, but 15 hours later: still no contact. read more

I was able to schedule an appointment the same day and got my plumbing issue squared away immediately.