I have used the same plumber for many years, but then he moved away, so I had to find a new one. I found Genteel plumbers online because they had very good reviews. It was very easy to schedule with them and talk to the company over the phone and also via text message. I found them very responsive, which made it easy to coordinate. Edgar arrived on time, and made the whole process easy and seamless. Often times I think the best service is where you don't have to think about it too much. It just flows really well and that's the experience I had with Edgar. He explained what he had fixed and what may or may not happen if something is not fixable. He also gave me some options on what I could change in the future. I'm really happy with my experience and I'm glad that I have a new plumber to call when something comes up. read more

We had someone from Genteel Plumbers come to fix an old shower. They fixed it temporarily and then told us the real fix would be over $15k and we needed to replace the whole shower. We got a second opinion and they replaced the part for under $1k. Update: they refunded us and were very nice. It may have been a mistake / we will see how long the current fix lasts for read more

My 80 year old dad needed a new water heater. Installation area has super Easy access, No major replacement of plumbing lines. The water heater he had installed is listed at $900 or less several places online. Genteel came out, drained old heater and installed new heater. Took them 2-3 hours. The tech capped off the "recirculating" line which makes hot water get to the bathroom faster. The charge was $4920 - when my dad told him the water took 3+ minutes to get hot in the upper bathroom the tech charged him $520 to reinstall the recirculating pipe (less than 5 ft of copper and a few press connections (no solder) I have had several water heater replacements in the last few years (I'm a realtor) that were all similar and only cost $2000-$3000 - I get the feeling that Genteel took advantage of an older client. I emailed them to ask their hourly rate and they never responded. $1000 per hour seems pretty opportunistic. read more

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Genteel has always been responsive and easy to work with whenever we've needed them (3 times over the past ~5 years, completely different things). We've had Edgar for the past two visits and he explained our options well, then did a prompt and professional job, and left things clean when he finished. read more

I had a leak at the base of my toilet. I was able to get an appointment quickly, they kept me updated on the expected time of arrival which really helped me plan my day, explained all of the repair options thoroughly and worked quickly and cleanly. read more

My toilette was clogged. I called couple places, Genteel Plumbers could come the fastest. Edgar called me. He was very punctual, professional, honest & did a great job! read more

Joan and Daniel were on time and installed the water heater with great efficiency and expertise.

Edgar helped me replace the kitchen faucet. He respect the property & helped me find the leak i was not aware of.

Amazing and efficient service. Edgar came out and was able to fix my problem same day. He was very professional and knowledgeable. Overall they were very communicative. Highly recommend to anyone looking for plumbing repairs. read more

Excellent service from Genteel Plumbing, as usual! We have used Genteel Plumbing for years, and are always completely satisfied with the services provided. Their Technicians are professional, highly skilled, knowledgeable, efficient and tidy. Their Technician, Joan, arrived on-time/early, during our prearranged appointment window. He gave us a fair and reasonable estimate of the services that we requested, along with a detailed explanation of the services that he would be providing. Joan has previously serviced our home, clearing drains, and installing our water heater. He did excellent work then, and we have been more than satisfied with the long lasting results. Today, he returned to change out our bathroom faucets, our downstairs shower head, and the downstairs J-tube. He also changed out the 1/4 shutoff valves for the upstairs and downstairs sinks. During the installation, he found an old galvanized piece of steel pipe feeding our cold water, that was rotting, and replaced it with a clean Brass piece. After finishing all of the installations , he also cleared our downstairs sink drain. Excellent work, excellent Customer Service! We would highly recommend Genteel Plumbers for all of your plumbing needs. Thank you Joan and Genteel Plumbers! You've given our have given us "Peace of Mind", and protection from unnecessary damages and costs. read more

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Are they high end? Yes. Are they skilled? I guess. Are they honest? Well, let's talk about it. The big winter storm in December flooded my bathroom light well since the pipe from the drain was clogged and it caused the water to seep through the walls of my bathroom and garage. I asked them to clear the drain and change the P trap. It happened to be raining at the time. They cleared the drain and put a panel on top of the light well to keep the rain from coming in through the edge of the light well. They went up through the skylight that went up through the inside of the house to the roof which was not very high and pretty safe. So... I get a bill for $5800 to clear a drain and put a temporary panel on the roof which didn't take more than 45 minutes. One hour max. Yes you read that right. I asked them if they were going to change the P trap like I originally asked and the guy at the office with whom I was dealing said oh sure and made it sound like he was doing me a favor to change it. They told me at the beginning when they gave me the outrageous estimate that they could "include" what work was necessary as part the bill. Keep in mind they did not break down the labor or material costs. They only gave me the general estimate. I never worked before with a company that didn't break down the costs. These people sounded unethical to begin with. They did change the P trap but I thought that the total bill was still excessive for the work done. Now dealing with the very weird guy at the office was very discouraging to say the least since he tried to sound polite while justifying the excessive cost involved. Their title "Genteel" does not match what they represent in how they conduct business in my opinion. Their plumbers were polite and professional but dealing with their management is like getting stabbed with a bayonet and a smile. I tried to reason with the weird guy at the office and he tried to convince me that what they charged was reasonable. He said snooty things like "We are a real company" whatever that meant. I guess he was trying to say that overcharging people was somehow justified because they were a 'real company' and were of quality compared to 'other' companies. It goes to show what possible low opinions they had of other plumbing companies. I guess it was my mistake for accepting the terms although I thought the estimate was flexible from their wording of "we will adjust the cost for whatever work will be done or fit the cost to match the estimate" or something along those lines. I don't remember the exact words but it was basically saying that they would adjust the cost is what I understood but since they do not break down costs showing the materials and labor involved it was suspiciously deceptive in my estimation. The weird guy at the office said at one point: "they risked their lives going to the roof because it was raining" and other nonsense that didn't justify the costs. He then later retracted that statement because he knew he was exaggerating. I do not recommend them at all. It's hard to find a decent, honest plumber or electrician or any tradesman or contractor. Maybe I'll stick to the mom and pop types who seem to be more honest. By the way, they used my hose for the roof and then stole my nozzle. Nice work. read more

Quick to respond, very professional and great to work with. I'd highly recommend Genteel Plumbers. Joe did a great job explaining what work needed to be done. Would definitely hire them again. read more

Well that's a load. PG&E said the job the plumber I hired ($750) "exceeded" their expectations. Your man on the other hand, handed me an appraisal of $9K+. Tell yourself whatever floats your boat. But that's seemed predatory, not terribly trustworthy. But sure, have it your way, you're a 'superior company' offering stellar, affordable quality service. congratulations! read more

Genteel and Joan, specifically, were fantastic. It was a seamless process from the start with clear text communication and updates, all the way through the service where Joan went above and beyond to complete a full bathroom sink and kitchen garbage disposal repair. Highly recommended! read more

We had used Genteel a few times in our SF property over the years. We know they charge slightly above other plumbers, but we were okay because we thought they did good work at slightly above rate pricing. Responsive and nice folks. Well, this recent visit took a weird turn and unfortunately, it was not satisfactory. My husband called them because of an emergency a few weeks ago. Our upstairs bathroom sink's handle (one of them) broke off and water was shooting up the ceiling. He tried to shut off the shut-off valve under the sink, but it was stuck, so he had to run down and shut off the main to the house. When Genteel came, they did fix the shutoff valve, but they started adding all types of costs that drove the estimate and final bill up to $2550+. The kicker was that they essentially sold us a new faucet for $800+ and because the cost was mounting as additional issues was "continuously being found", my husband put a stop to it and just paid them $2550+ and told them to leave. Long story short, the main issue wasn't fix, but they did fix the shut off valve and other valve knobs. Sorry if I'm putting wrong technical names as I'm not familiar with all their vocabulary. The real issue is we have a new faucet we couldn't even use because they didn't even connect it due to another set of problems they now found in the wall after they connected the faucet. Hmmm. We eventually got another plumber to fix the wall issue and finally connect the use of the faucet at reasonable costs. I feel like Genteel package themselves well and they are no doubt great at what they do, but unfortunately I am appalled by their crazy pricing. Before commencing work, definitely get several quotes before starting work. read more

Genteel Plumbers is committed to doing jobs right and to having satisfied customers. I called them to fix some plumbing issues with our clothes washer (both the hot and cold lines were coming from the hot water heater). They sorted out the problem but when they went to turn the main back on, it wouldn't come on. Turns out the main line under the driveway was deteriorating. So they pulled all their available crew to come to our house to do an emergency maintenance line replacement, which involved digging a trench in the driveway. Mind you it's mid-day already and we are leaving for a vacation the next day. They worked as efficiently as they could to get everything finished and just before dark (probably 8pm since this was early July) they drove away. I was so impressed with their workmanship and dedication to getting the job done on our deadline. However, the speed with which they had to work meant that they couldn't put much time and attention to the driveway repair. So I mentioned a few months later that I wasn't happy with the driveway and they agreed that it wasn't their best work. I said it wasn't urgent so anytime they could come repair it would be great. Then early this week they called and said they would repair the driveway. Two days of work later it looks brand new. I will use Genteel Plumbers for all of my plumbing needs in the future. I've never experienced a company so committed to customer satisfaction and all around they are incredibly kind, skilled, and quality people. read more

Joe came out the replace the garbage disposal and found that the pipe was corroded at the base of the wall and floor. So he had to brake thru the floor and replace the pipe that runs under the house. Lucky Genteel had extra plumbers to help out. Daniel and Heron came to help finish this huge job on the same day. I've used Genteel in the past and will continue to call them in the future. read more

Jo was amazing, very professional and considerate! He listened to our plumbing problems and resolved it on the spot! I would highly recommend him to anyone who has emergency plumbing issues, he's your go-to guy! read more

Genteel Plumbers were wonderful! We called them for a plumbing emergency with our only shower. On time, well priced, and thorough. I would hire them again any day! read more

Fast Response Quality work Will definitely use again. Great Value for work they performed

This is an amazing company, they go above and beyond for their customers. I had a huge back up in my garage, they were there within 30 minutes and within two hours everything was clear. I will recommend them to all my friends and family. read more

Not recommending this company. Most of us need a plumber to be up front and trustworthy because we have a leak and need the problem solved. Daniel came out and said with great confidence that my soaked bathroom floor indicated the leak was coming from a leaking wax seal and their standard rate to replace is $694 (very high for less than an hour's work). After completing the work he proceeded to, in his words, "thoroughly inspect everything" to be sure the leak was resolved. He quickly found a very slow leak coming from the toilet shut-off valve, so for $300 more he could fix that. He said he hadn't checked that before replacing the wax ring because it was shut off when he arrived. Is this what a knowledgeable or trustworthy plumber does or says? read more

Great service from Edgar. Quick and easy and successful. Same day fix and no more leaking

Personable and professional. Got the job done and made suggestions for future maintenance.

We called Genteel to service a kitchen sink leak (fixing another plumbers work) & a second slow draining sink. Same day service. Thorough & highly competent. This was our second service from Genteel and although not the cheapest option we are certain that our money was well spent. read more

I had an issue with my toilet not flushing through. Called Genteel Plumbers and was able to get an appointment within a few hours which was awesome. Joan and his partner dropped by and diagnosed the issue and provided me with some options for the repair. They performed a hydro jet pressure cleaning of the main pipes and that unclogged the issue. I had a great experience with Joan/partner and both were courteous and professional. They completed the job fairly quickly and I will definitely recommend Genteel Plumbing for any plumbing issues. read more

Our plumber was courteous and professional and completed the job (water heater maintenance) in a timely and efficient manner. Super happy with the service, I would highly recommend Genteel Plumbers. read more

Excellent customer service. Appreciated that they advised Edgar Camaal was coming and when he would be expected - also with a photo of him. Very trustworthy, Edgar was courteous, professional and veery efficient. He explained what he would be checking and did the flush. I have used Genteel Plumbers several times and I have always be very satisfied with their service. I would recommend them to friends and neighbors. read more

Just used again to unclog gnarly drain. These guys came right away and offered a range of solutions. Honestly the first couple didn't do the job but Genteel stayed with we found the solution. These guys are so crazy professional and love what they do, can plumbers be passionate? Extremely competitive pricing for Keven of service. Cleaned everything before leaving. as a homeowner, my go to plumbers, should be yours do. read more

Genteel Plumbers are terrific. Rafel and Heron came this morning to fix my shower faucet, knew exactly what to do. I also had a toilet issue which they repaired as well. Very professional and knowledgeable. I highly recommend this service. Thank you Rafel and Heron!! read more

Genteel and team came out and inspected our Vesta tankless water heater in June 2025. The team resolved out lack of hot water and condensation leak. They are courteous and profession, each step was explained to our satisfaction. The owner, Graham reached out personally to ensure that the service was 5 stars. Thanks Genteel! read more

Customer service was the great. Advise me, inform me, and help me understand the work that needs to be done. They are reliable. Very trustworthy, great pricing, and the best of them all. Very efficient. I would recommend to all friends and family. read more

Called Genteel for a clogged shower drain and Jo and Graham were able to come the same day. They assessed the situation and very quickly came back with 3 options and quotes for each. The clog was more stubborn than anticipated so they reassessed and came back with 2 more options to replace a section of pipe where the obstruction was located. Within 20 min they had the section of pipe replaced and the clog was gone. Very quickly and efficient work by Jo and Graham. Would use them again in a heartbeat. read more

Always professional and friendly. Jo and Graham replaced an old toilet and shutoff valve today, but it's not our first time hiring them! We've called Genteel Plumbers in the past and they have always been able to help. They are easy to schedule, give us different options for repair/replacement, and communicate their service really well. Our cat also liked them and he's a great judge of character. read more

Genteel Plumbers they did a great job, they were attentive and responsive. They came and fixed a leaking pipe that was causing me considerable issues for a long time. I cannot say enough good thigs about Genteel and the plumber they sent over Heron. He was outstanding and very nice. I would recommend Genteel to anyone I know. Thank you! read more

they came out same day to replace a broken and leaking dish disposal. great and fast service.

Daniel was super Fast and efficient. Made the call at 1pm and he arrived not too long after

Genteel Plumbers are my go-to for water heater/plumbing issues. I've used their services on multiple occasions and have been very happy with the quality and speed of their work. They are professional, transparent, on-time, and diligent. They do a great job keeping you updated on the status of their work. Their customer service is top-notch. When I had an issue with a charge/service that I thought was unnecessary, they listened and corrected it promptly. They back-up their services with a warranty. Needless to say, they will put your mind at ease. You can't put a price tag on that. If you have any water heater/plumbing issues, I'd give them a call. When that cool red van drives up to your driveway, you'll be glad you did. read more

I had a toilet that was not flushing and filling properly. Technician Joan Leyva diagnosed the issue and gave me a few options to repair or replace the toilet. After choosing to replace, Joan & his assistant completed the work efficiently, and to my satisfaction. The cost was more than I expected, but the piece of mind hopefully outweighs that. read more

I had Genteel come back to fix a leaking valve, and as always they were professional and punctual. I appreciate the clear communication and quick, thorough work. read more