So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

The communication with Camayla has been outstanding, and her responsiveness and ability to work…read morewithin our needs have been invaluable

Working with Maple Leaf has been a pleasure, particularly thanks to our property manager Katie!…read more From the start, Katie's eye for quality and completeness was very helpful in getting the home in great shape. She unfailingly followed up and kept track of every detail and project, coordinating across multiple contractors and the wrap-up and move out we were doing. Her communicativeness and responsiveness has been enormously helpful, including when it came time for leasing and move-in. Katie kept everything on track, and went above and beyond with a day packed with tours. Maple Leaf and Katie's professionalism and care really shine through - would recommend working with them!

We continue to be pleased with Maple Leaf Property Management and our manager Katie Mandell has…read morebeen great! She alerts us when issues rise and was really helpful in our recent water heater replacement project. She is professional, prompt, and so nice to work with. Maple Leaf on a whole has been great in terms of overall management and bookkeeping as well.

I've had the pleasure of working with Danielle and Orion and I can't say enough good things about…read moremy experience. From start to finish, they were professional, responsive, and genuinely committed to making the process smooth and stress-free. I was overwhelmed trying to find tenants on my own, but Danielle and Orion guided me through everything that needed to be done. They connected me with reliable vendors at reasonable prices to get the property ready, and once it hit the market, they were able to place qualified tenants in less than two weeks. Highly recommend AHC!

We've had a great experience working with America's Home Caretakers. They manage our property in…read morethe Kirkland/Redmond area, and the entire process has been smooth and professional. Kate Heimdahl has been especially wonderful to work with! she's responsive, reliable, and always quick to communicate. It's clear she really cares about the property and goes above and beyond to make sure everything is handled well. Overall, the team has been easy to work with and very dependable. I'd definitely recommend America's Home Caretakers to anyone looking for a trustworthy property management company.

Amber Rowedder, is a kind, intelligent and knowledgeable property manager lead at SJA, and she has…read morebeen a gem to work with. Each time I've reached out to her, be it something minor or something important, she's prompt in getting back to me and she's excellent at following through until the situation is resolved. I appreciate her responses especially since AI and automation are at an all-time high. She's delightful to work with, and I know when I turn to her for questions or a problem, she will take care of it. On my scale of 1-10 (10 being the best) she is definitely a 10!

SJA managed our property in lake Stevens for about 2 years. Ugh. It was so poorly run that even…read moreafter we told them we were leaving we still did not get a timely reply back until I cc'd management and other staff we had interacted with on the emails. We calculated how much money we were getting after their fees and all the repairs they had done (for our 1990 house that was in great shape) and it turned out to be 65% of the rent. If you need anything be prepared to interact with their robust team of offshore folks in the Philippines. We are still unclear why we needed our septic pumped 2x within 2 years and were quoted $3-4k each time as they did not send us the detailed breakdown of the requested work. We had a suspicion that the folks they use for maintenance and for other repairs were financially incentivized or tied to the company as we did not receive multiple bids and it looked like SJA had ties to the company doing the work. Shout out to Kayla Schwartz who never answered any of my emails until I cc'd Claudette Scott. They did not seem to fully do walk throughs and left our property and wood floors covered in dog pee pads during the walk through. We requested that they not allow tenants to use our fireplace and found they had left that in the listing so we were legally obligated to allow it. Neat. If you want to lose significant amounts of value and gain 0 value except for a huge headache, SJA is the property management firm for you!

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

II. Negligent Construction and Safety Hazards (Early 2025 - Present)…read more* August 2025: Charter Construction began repairs on my unit. Throughout the process, the site was not maintained. Sharp debris (nails, screws, staples) was consistently left in common areas. * Insufficient Remediation: Despite multiple requests to clean the site, contractors used high-powered leaf blowers, which turned sharp debris into dangerous projectiles rather than removing them. * Injury to Pet: On January 22, 2026, my dog, Kaos, stepped on a large scaffolding screw left in the dirt by Charter Construction. This resulted in a broken nail and exposure of the "quick," causing significant pain and necessitating veterinary concern costing me close to $600 for an emergency visit. * Failure to Act: As of January 29, 2026, despite notifying Morris management, no cleanup of the common areas has occurred. I continue to find sharp debris daily. III. Construction Defects and Resulting Property Damage * Roofing Failure: Following the special assessment work, the roofing company performed a substandard installation. * Water Intrusion: The roof currently leaks into the master bedroom and bathroom. * Mold/Bacteria Growth: Failure to properly dry the attic prior to sealing the roof has resulted in severe mold and mildew proliferation. This has spread to personal property, including a $4,000 sofa, sentimental military uniforms, clothes and other items. * Damages: A general contractor has estimated the cost of remediation and repair at $100,000+. IV. Personal Injury and Health Impact * Medical History: I have a history of severe asthma, previously requiring hospitalization and mechanical ventilation. * Exacerbation: After 21 years of being symptom-free, the mold and bacteria resulting from the negligent construction have caused a recurrence of severe wheezing and respiratory distress. My home is currently a documented health hazard.

If I could give them a negative star I would. Doesn't respond to emails, property managers change…read moreevery month, and now apparently can't seem to pay bills on time even though that's what they're getting paid for. Just received notice today that our water is being shut off because they haven't paid our utility bill for the past 2 months. Called the city and they said they've been trying to email and call MM with no response. How ridiculous! When you request for maintenance, no response and as a result the property is not well managed and hurts the value of the home. Yet, they continue to accept our monthly dues. What are we even paying for? A cushy CEO to live his privileged life while us homeowners get screwed over. How are they still in business. Stay far far away from Morris Management, unless you like to give money to a company that will do nothing and devalue your home.

5 stars for David Lee who we met for ProCare maintenance consultation. He was genuine, very…read moreknowledgeable/experienced, and he made it clear that resident experience was a priority. Overall, helped improve our impression of IH. Teresa was also helpful, friendly, knowledgable during the application process. IH itself has room for improvement. Weird rules were not made clear until after we applied, upon which we were informed that lease date had to be 5 days from home ready date, which was subject to variability contrary to what was listed on leasing apps (Ie. Zillow). We communicated our desire to start on a specific date in application, but this was not able to be accommodated even thought there was only one day difference. Communication could be improved regarding this, as well as other information. We received automated messages such as requests for the security deposit prior to signing the lease. Also we were not informed of the pre-move orientation until after the application that required us to be in town prior to moving in with only one weeks notice, which was a significant inconvenience. I'd recommend that IH consider changing this policy since not everyone is moving within the town to another home, but may be living out of state or several miles away with work obligations.

7/9/25 This is their…read moreresponse. Basically a non response.... Do not rent from them. They won't take care of their responsibility and then blame the tenant for their lack of actions... see their email below. Hi Crystal, I've been informed that you may have some additional concerns about follow ups. We do not have a service scheduled to that home due to scheduling difficulties and lack of hazard, since you had taken care of the hazardous broken portion of tree. As always, you have my email. If there are additional concerns presenting an immediate hazard, please send me photos and we'll get someone out to address the tress. It may be slow, due to the aforementioned scheduling difficulties for that property. Respectfully, Isaac Raymond Supervisor, Regional Rehab & Turn Still Would give them a zero. Was told someone would call me to let me know when they would send a crew out over 1 week ago. No call. Would not recommend. Lack of any sort of real action.

I'd like to tell you about my experience working with Brink Property Management…read more Their work shows care and precision in every detail and decision. They are dedicated, trustworthy, quick to problem-solve, and very attentive. Their timely responsiveness and attention to detail is impressive and much appreciated. They are a reliable and committed team, I am enjoying working with them. I would recommend them to anyone looking for property management services.

What a literal nightmare…read more My husband & I have good credit scores, no criminal records, good reviews from past landlords, nothing to worry about financially or socially when vetting us as renters. We were asked to do an inspection within 24 hours of moving in. 3 hours after arriving, we did that. We documented everything we could find, & most things were the usual pains of living in a house that was rented out to many renters before us: Dings on walls or floors, some things left behind from prior tenants (like magenta-tinted lightbulbs & cat rubbing things attached to the walls). We sent DETAILED DESCRIPTIONS & PHOTOS of everything. 2 major things were noted: The thermostat (Sound Oil) was not communicating with the heater & therefore we couldn't heat the house, & one of the outer panes of glass was shattered but still in the frame (probably from a gardening tool that kicked up a small rock). The weekend we moved was a holiday. We advised of the above items within 3 hours of arriving. We fixed the smaller things because who cares, & we asked if there were any additional steps we needed to take regarding the thermostat & the broken pane. We were told someone was going to come out to deal with the thermostat but were given no clear answer about the glass. We submitted a maintenance request through the Portal regarding the thermostat. We visited 3 separate stores desperately looking for room heaters & bought a bunch of blankets. We made this known to our property manager at the time - Kay - & that we were concerned about it being cold. It was dropping below 40 F at night. Kay physically stopped by & dropped off a new room heater. That was nice of her, right? Well, when we were talking to her & being very cordial, she had this whole attitude about her that was essentially *mocking* us with comments like "It's not THAT cold!" Laughing as if we were just thin-skinned people who couldn't fend for ourselves. We got the thermostat fixed - FINALLY - 4 days after moving in, the day after the holiday weekend. And that windowpane. We kept emailing & asking what they wanted us to do. We were told by Kay that she would contact a vendor regarding this, originally... ...I was eventually told to make a formal request 4+ months later after following up with emails every week. This was on 25 Oct (Maintenance Request #114187-1 if you want to look it up Brink!) which was resolved per their Portal on 21 Nov. This was after Kay left to my understanding, & we got Adam Roth & Kia Williams on 19 October. [Then we were given Deborah Green & Lori Wulf on 10 Jan. W O W.] Thank goodness most of the shattered glass shards never fell out of the pane & made a mess on the deck. It only took us nearly having to BEG & PLEAD to get it fixed! Wow, I sure love the professionalism. The fan on the main floor bathroom broke. I submitted a request (#113939-1 on 01 Oct) & it didn't get resolved until 31 Jan... 3 MONTHS LATER! I kept going into the Portal & clicking the button to get a status request (which we could only do once a day), only to reach out in other ways to figure out what was going on. I absolutely LOVED having to use the little window in the bathroom when it was freezing temperatures to air it out! I even advised them about how confused & ultimately hurt I was that I was NEVER updated about anything (and how they had to go through three vendors, supposedly) when ALL I WANTED TO KNOW was the status. The status could have simply been some automated garbage of "We are looking for a replacement vendor". But did I even get that? Hahahaha... NOPE. And now the best part. The move-out at the end of our 12-month contract. We did our due diligence in advising Brink, & our move-out was 31 May. We did our best to be as communicative & prompt as needed. Everything seemed to be smooth. We hired a cleaning staff to clean the house. We moved & asked for an itemized list of all the things Brink was going to use the deposit for. They sent us that information. Awesome. Sounds great. A month & a half goes by. We thought we were done. Take a look at the photo(s) for the exciting conclusion!

The property manager, Cherie Haven, is in the wrong profession. She is unresponsive, rude, evasive,…read moreand clearly not equipped to manage a property even a fraction of Sixty-01's size. It's a shame to see - I've been in the community since 1999, and have watched Sixty-01's evolution from sweet, clean, and secure gated community to what it is now, a messy, trashy, unsafe collection of condos with "amenities" that are always out of order and/or inaccessible. The HOA fees keep rising, and it's clear that there is fiduciary mismanagement.

Since Cherie became property manager at the Sixty-01 complex in Redmond, the property has…read moredeteriorated, security issues have become a major issue, and she refuses to speak to owners. I requested association records (that owners are entitled to) and she ignored me for months. When I called to inquire on the status of my request she hung up on me. She is secretive, rude, and just generally bad at her job. I would give zero stars if I could.