I'm editing this review after hearing from the manager. While it was still ridiculous to wait 90…read moreminutes for a 10 minute fix that was their fault, I appreciate him calling and apologizing. My husband is so much nicer than I am so he didn't say anything while he was there. He said there are 2 people you don't upset - the ones who fix your food, and the ones who fix your car. He's not wrong. LOL This is our go-to place and has been for 13 years. But today has changed my mind. My husband had his car in on Saturday (2 days ago) and had his tires rotated and balanced. On Sunday we found the tire weights laying on the garage next to his tire. So today he stopped in to have them fix their mistake. He arrived at 4:20 and it is now 5:25 and he's still waiting for them to even pull his car in. I understand that there were people there ahead of him but this is a simple 10 minute fix and should have been handled immediately. They have a don't care attitude and they're making him wait until all other customers have been seen.

Staff members that waited on me were very pleasant & professional. This location is very clean -…read moreeither newer or it's had a great face lift recently - the place has a great positive & welcoming vibe- will probably buy my next set of tires there.

My experience at Fort Worth Automotive has been nothing but a five star experience every time I…read morestep over the threshold. Starting with Steve and his professional second to none-staff. If you want to know how amazing this place is just pass by Fort Worth Automotive 4850 Benbrook and look at the parking lot ,that speaks volumes alone. if you're looking for a trustworthy mechanic, that puts out excellent work do yourself a favor and stop by Fort Worth Automotive and ask for Steve. you can come back here and thank me later.

Great to have experts who know the business and are trustworthy! This place is a keeper as a top…read moreauto problem solver! They do the work required and do it very well! Now my #1 go to in Ft Worth/Benbrook.

We had a great experience here. We visited yesterday and later ran into an issue with our tire…read more When we came back, Junior took care of it quickly and had us back on the road in under 15 minutes. He was the only one working at the time and still managed to help three other customers while assisting us. Really appreciate the efficient, professional service -- we'll definitely return.

I had an amazing experience working with this tire shop. I appreciate the fact that junior went out…read morehis way to educate me on the issue I had with my tire and not try to get over on me. There are some tire shops that do not practice integrity and good business practices and this is not one of them. I definitely recommend.

horrible place lie about warrranties had to get my pump replaced 4 times because they didn't do it…read morecorrectly then 1 day later it broke again!! then when I went back the owner claimed its not their fault its the part that THEY boughts faul and they can't fix it anymore.Stay away from these people. If you want your car to actually get fixed not a temporary go somewhere else

This place is such a scam I've been here 2 time to fix my AC and it always stops working again with…read morethat exact same issue and they don't offer warranty

Highly recommend Viper. Limped in at 5:15pm on a Hot Hot August afternoon and was met by Tanner who…read morewas super helpful and without hesitation said they could get me in and replace a tire for me. Had to purchase tire and was glad it was a reasonable price.

I was ready to drive my 2013 Camry (with only 40,000 miles) off a cliff after Crash Masters…read moreinstalled a junkyard knee assembly on right front ($1250) which made the car shake and pull worse than it did before the repair and did nothing about the sway bar which was constantly banging on the underside of the car. Crash Masters claimed I was IMAGINING the car used to drive much more quietly. After 4 months of trying to get Crash Masters to fix it properly, I took it to Viper and Tanner put struts on all 4 wheels (new parts) new sway bar and linkages on front and back and it drives quietly like new and drives straight with your hands off the steering wheel. Very pleased.

Great prices and quick repairs. I've been twice in like a month because of a nail in my Tire and…read moreit's always quick. Will continue to go here for my tire needs.

Stopped in to have a tire plugged !! Great, quick service; I will give them a try when I need new…read moretires

They were absolutely amazing!! Doors were already locked and they still helped. Stayed open 20…read moreminutes late on a Friday to fix my tire. Truly appreciate the kindness and service!

Good service, adjusted tire per warranty, and bought 3 more tires for a good value…read more Thank you Kelvin!

Great Staff (2 stars), Good Prices (1 star)…read more I visited the Take 5 Oil Change in Benbrook this past Monday, and I want to start by giving big praise to the team, especially Axel and the technician in training. Both of them were working hard, efficiently, and maintaining strong safety standards throughout the entire service. I also truly appreciate seeing a company hiring and supporting women in this field--she did a GREAT job, and it was clear she was putting in real effort. That said, while the staff experience was excellent, I have concerns about the process and practices used. Instead of draining the oil from the bottom of the engine, they use a suction method--feeding a thin hose into the engine and extracting the oil from the top. Personally, I'm not fully confident that this method removes all the oil compared to a traditional drain. Even more concerning, during this visit, the hose actually got stuck inside my engine. Axel and the lady worked hard for about 15-25 minutes to remove it, and thankfully they managed--but I left with a serious concern about whether anything may have been left behind or if any damage could have occurred. This was my second visit, and I also noticed that the pricing is very fixed--both times I paid exactly the same labor amount. On my first visit, I was also convinced to replace the coolant ("blue liquid") with theirs ("yellow liquid") at about half the dealership price. While that sounded like a good deal at the time, I'm still not fully confident about the long-term quality or the claim that it lasts for three years. Overall, I want to be clear: The staff is GREAT-- both of my visits they were professional, hardworking, and respectful. The prices are fair and transparent. But the service method and process raise concerns, especially when speed seems to be prioritized over thoroughness. The "stay in your car, quick service" model is convenient, but fast service doesn't always mean better service--just like waiting 2-5 hours at a dealership doesn't always guarantee quality either. I truly appreciate the effort from Axel and the lady--they did everything they could--but I hope the company takes a closer look at their procedures to ensure both safety and quality are fully aligned.

The absolute worst place. Always pushing services they don't even know how to perform. Do not go…read morehere, trust me. was there for an hour and a half for oil change and a coolant drain, so long I didn't trust them and took photos and videos of them not knowing what they were doing. Lainie claimed to be the owner came in after an hour and says she fixed it. I asked for a refund she didn't like that and then called the cops! Cops said I did the right thing by staying because now I have a recorded police report if something is indeed done incorrectly. Stay far away from this place!