We were there for a convention held yearly at this hotel. On 4/6/18 we had 6:30 dinner reservations and were seated promptly. At 7pm I went to the server station to ask if someone could come and take our drink order, since at that point only water had been delivered. A few minutes later the server came and took our drink order as well as our app order ( we'd had plenty of time to decide). At 7:30 the drinks and apps arrived. We ordered our entrees which came out timely. Throughout our meal servers kept coming by trying to deliver plates we hadn't ordered, they didn't know which tables to go to. This happened 3 times. The food was OK, nothing special, cocktails the same. All overpriced, but we expected that from a hotel. It seems the restaurant should anticipate more customers when there's a convention. Will avoid the restaurant in the future. read more

Service terrible some of the servers don't know how to speak English my god I will never go there ever save your money

By far the best meal I've had here. The Brussel sprouts and pork chop will be a meal you'll remember forever! Quiet atmosphere in the middle of the day, just what you need to disconnect read more

The staff is extremely nice and remember who you are. The food is good and atmosphere is relaxed. I enjoyed sitting and chatting with bartenders and staff. read more

I ate here a few times while at the hotel for a meeting. The atmosphere is nice but the quality varies greatly and the menu is limited and pricey. For example, the $25 breakfast buffet was quite good but a pizza for dinner appeared to a frozen type and was not thoroughly heated. The sushi place across the street is a much better option. read more

What a colossal waste of time and money. Seated quicky, but that was the only good thing about this experience. Waited a half-hour to order, an hour to receive the food, another forty-five to get the check, then fifteen for them to take them for payment. My fish and chips were cold and didn't even even come with lemon and vinegar. Wanted to get a dessert, but just gave up, since that would have been another hour of waiting. The waiter was pleasant, when we saw them, they tended to vanish pretty quickly. read more

Ordered a medium rare burger, it came out medium well. Waiter asked how the food was and i told him "good, but overcooked." His reply, "good thing it's not a steak...i hate when that happens to me." Thought he was being funny...nope, that was it...Just OK food overall. I'll probably try somewhere else next time. read more

We are flying out to Maui in the morning and staying at the Hyatt. We came down for dinner and happy hour to start off our vacation. We waited almost 15 minutes for our waiter and he finally came to the table. Happy hour drinks ended at 6:30 so the wait for 15 plus minutes was a bit frustrating. Our waiter, while polite was very slow. It didn't appear to be that busy in the restaurant so this was also frustrating . I ordered a burger and it was fine. Nothing fancy. My wife and friend ordered the Rib Eye-35.00. It was terrible. It was a thin cut of meat, one that you would see on a steak sandwich. It was very disappointing. Chewy and just a terrible cut. We waited again for our waiter to come over and when he finally did he didn't seem to be too interested in our dinner being terrible. He brought out a bowl of soup and that wasn't very good as well. By this time we just wanted to get our bill and go. Our waiter did take the ribeye off our bill so that was good and we appreciated that as compensation. Manager came over and we expressed our displeasure at the meal and she said she was very sorry. We appreciate the compensation but I will say one would expect better quality of food and service for the Hyatt and the prices they charged. read more

Came here for a conference, ordered the chicken and waffles after waiting about 25 minutes to even be acknowledged by the server. Presentation was great, but I could care less about that. The waffles were great if not extremely small, but the chicken was on par with cheap Chinese take out food. First few bites were mostly fat, like eating mush. Then the fourth and last bite I took had a significantly sized chunk of cartilage or something similarly hard in it. Was very disappointed to say the least. Expected a little more for how expensive it was. read more

This place has awesome service, truly friendly, competent and engaged staff. The small plates I tried were tasty- the roasted veggies and hummus was a perfect size and very fresh! Really a nice surprise on this business trip. read more

Our family went here for the Mother's Day Brunch 5/14/17. I remember when the place was called Swiftwater and the seating for these special celebrations were on better looking chairs before. I actually enjoyed the attentive service, the layout and food overall. I must admit that the renovation looks more modern and nicely decorated. I however did not appreciate the service. We arrived at 11 am and were sat down inside a hall. I thought we would be able to sit with the rest the tables on the main floor but that's not an issue. Now here is where the story gets interesting. My niece and nephew were eating their food, while the adults were not present. I can only guess the captain or head waitress asks my niece how old she is and she says 13 yrs old. When the adults finally show up the head waitress is standing there at the table with a notepad and the mom of my niece tells the waitress that her daughter is 12 and the boy is 11. The head waitress then interjects and says well the girl told me she's 13. Rather than just resume what she was doing she was arguing, the waitress keeps persisting. Another incident with the head waitress was that she presented the bill to me and it was only 20-30 minutes from when we sat down and got our food. I thought that was a bit too early. Usually the bill is given when we at least got desserts. The day felt like amateur hour! That was upsetting and ruined the event. As I mentioned before I enjoyed the ambiance and the service before when it was Swiftwater. Now I don't know whether it was the first time 3Sixty ever did a Mother's Day celebration but the waiters were having a difficult time getting their act together. The waiter that was assigned to the table was Kelvin. When it was time to pay the bill I asked a simple question whether gratuity was included. I just wanted to make sure but he kept going back and forth asking the head waitress. He even came back and presented me another receipt with a lower amount which was for a different table. He appeared to be confused on so many levels! So said to watch this tragic comedy take place in front of our table. I hope 3Sixty gets their act together moving forward. Mar read more

I really like the hotel but the food is mediocre at best. I ate there 3 night and tried ham burger and chicken sandwich which were really nothing to brag about. The brioche bun just did not go with the sandwich. Chicken was not even grilled thoroughly. read more

Unbelievably bad service. Sat for 30 minutes trying to get a coffee refill. Was looked at and ignored by entire service team. Expense and mediocre sandwich. A place to eat only when you have no other choice. read more

pipping hot burritos with potatoes. fresh ingredients and taste really good. highly recommended

I decided to order room service because I was not in the mood to go to the restaurant. There was no room service menu available in the room and when I called the Front Desk and I was told that I needed to call housekeeping to request one. I then called room service and placed my order. A couple of glasses of rosé, a burger and a sandwich. I was told my meal would be ready in 30 minutes and I had the option of picking up my order at the restaurant or have it delivered with a $6.00 service fee. The order arrived in a timely manner but I was not expecting the wine to be delivered in plastic to go cups and the food to be delivered in to go containers. I've stayed at different Hyatt Regency Hotels and always get food delivered on a tray with real utensils and real plates. The food looked decent but when my friend bit into his waffle fries they were stale and cold. I asked them to please send some fresh fries but they never came. I was put on hold for a while and when the person on the other end finally got back to me she said the order would be sent shortly. It's been over an hour and nothing has arrived. I am very disappointed with the restaurant and especially because it is apart of the Hyatt. I left a generous tip on top of the service fee and regret doing so now. read more

Tuna sandwich was awful. Clam chowder was ok.. Food came before beer. Lol. Service is horrible.

This one stop restaurant & bar is such a great asset to the Burlingame area! We went during dinner time a grabbed a few burgers. Service was fast and the food was hot and tasteful. The restaurant set in the atrium of the hotel has a perfect mix of intimacy and metro feel. read more

We went here for a late dinner. First the waiter didn't get our order til 15 minutes later. We ordered Parmesan and truffle fries , they gave us regular fries. She said she'll replace it. While she was there, I was also going to ask our waiter if she can bring us utensils (because we didn't have any when we got seated ), but she just walked away. Then as she was passing by us to take care of other customer, she was talking about us and our Parmesan fries order . I think it's very unprofessional to talk about customer to your colleague while that customer is in front of you. We ordered pizza and we were almost finished eating when they finally brought the right order. In regards to food, both were okay. And if anyone tells me that "oh she's having a hard time on a busy night", she wasn't . There was like less than 20 people in our area and as we started getting ready to leave, she was just standing at the bar chitchatting to another waiter. Not sure if I'll be back here. It's more like the professionalism, getting orders right and how they should interact with their customer read more