Called the Saturday after Christmas with a toilet that we could not unclog - Paul arrived less than…read morean hour and a half later, fixed the stubborn clog in under 30 seconds, instructed me in how to do it myself, and then checked and adjusted the water line to the toilet tank to fix a leak. His visit was quick and efficient, and he refused to charge me a cent! I'm new to the Seattle area from the Midwest, and am simply blown away by the kindness this man showed me. We will definitely be keeping Empire Drain's number in our contacts. Incredible company!

Panmar with Empire Drain Co. was absolutely amazing! He was able to come out right away, quickly…read morefound the source of my leak, and had it fixed within just a couple of hours of my initial call. He even went above and beyond by bringing his partner out to assess the damage so I could get my insurance claim started before the company tried to send one of their own adjusters. Everything went so smoothly from start to finish. Panmar is the real deal--top shelf. Professional, respectful, and genuinely kind, with a warm smile that puts you at ease. The quality of his work is outstanding, and his pricing is more than fair--a true value for your money. As a single woman, I never once felt unsafe or taken advantage of. I would call Panmar again in a heartbeat for any plumbing needs. You won't regret choosing Empire Drain Co.--they're exceptional!

Imagine my luck when, in a new construction home (2025, but close enough), the airgap started to…read moreleak when my dishwasher was running a normal cycle. It was a Saturday, so... not a great start to the weekend, and also, not a lot of (decent) plumbers available! Anyway, I posted a project on Yelp, and Homeservice Plumbers were fairly quick to respond after my other Project options (not to be named here) either demanded a phone number or made wishy-washy timing range options (which were not amenable to my schedule). Homeservice Plumbers was quick, to the point, and not pushy or demanding at all anytime I was talking to them. I scheduled for Tuesday between 12-2pm arrival, and Xavier, the first person who came out to see the problem, showed up in a timely manner (just before 12pm!) as he had another service call in the area. He was respectful of property (brought his own shoe coverings!) and was also pleasant to work with. Unfortunately he didn't have the tools, but he was the one to call in Nick who had the requisite tools for the job. He confirmed the service would be possible, and off he went. The next person, Nick was great to work with - he arrived promptly at 5pm (the quoted range was 3-5pm, which was perfectly reasonable), respected the property (brought his own shoe coverings, asked to use a small bowl to capture the grease drippings from the p-trap, and cleaned up after the work was done), and was able to provide a fair estimate for a high value of quality work. He finished by 6:30pm and confirmed the drain was working, and verbally confirmed (it's not on the invoice but I hope I never have issues again!) that there's a one year labour warranty - great deal! I never caught the phone "operators" name (my bad, she called me THRICE and I still never caught her name), but she was cordial, polite, and quickly handled my concerns for updates on when the plumber(s) would arrive. Scheduling through Yelp was simple and easy - and having no "service call" fee means there's no obligation to go through with anything you're not comfortable with. Anyway, short story (really) long: this company is on my list of "high quality work at a fair rate", because (1) they don't charge for service calls, which is a bold move in today's service-oriented environment, (2) they are reasonable with pricing given that I'd done some research beforehand, and (3) they verbally offered a warranty for their services, which means that they're willing to stand by the quality of their work. Call them today for your plumbing issues. Fair, honest, trustworthy service is hard to come by - the companies you see on the billboards aren't the only options in town!

I had a faucet leak in my kitchen sink. Called and scheduled, I was told they would be out the next…read moreday between noon and 2:00. I got a phone call in the morning at 8:26 saying they would be here in 20 minutes, I was still sleeping. Got out of bed and there was a knock at my door- 2 mins later! I was not prepared. He said they would be back between 2 and 4 to do the repair, they didn't get here until after 5 PM. I was severely overcharged. I was told I would just be charged for parts and labor. They charged me $250 for a $99 faucet, I looked it up. And charged me $500 for less than 20 minutes of labor. Obviously, the timeslots mean nothing to these people. And again, I feel like I was severely overcharged.

Farid gave me flat rate quote for hydrojet and camera inspection upfront, unlike other businesses…read morethat refused to give quotes and requested me to schedule appointment directly. Within one hour he cleaned my clogged sewer line, showed me the results from microcamera, and inspected my pipe design in crawlspace. Super professional and very fair price. Will hire again for all future pipe work.

Farid did a fantastic job cleaning out and scoping our main drain line. Very pleased with how quick…read morethe response was and how quickly the job took (less than 30 minutes). Kudos, much appreciated!!

We had a difficult to detect leak in the bathroom and they were able to quickly come diagnose the…read morerepair and suggest good fixes for the same. Really appreciate them being so kind and doing and helping us out in this situation.

Get call immediately, but the quote does not make sense at all, and it is not considerate of the…read morecustomer need. Just want to get more money for an easy task with big wall changes. The proposed solutions and cost estimates are very bad. It turned out to be a simple fix from another company.

I would rate this 10 stars if I could. First off out of nowhere my toilet started to overflow and…read moreleak last night. I discovered backup in both my shower and bathtub. After a bit of panicking, I found Ron with American Sewer. I called him at around 6:30 pm and he came out within 20 minutes and cleared the blockage. What a blessing that he would come out after hours to help. He came back today and installed a sewer release which is great. I highly recommend using Ron, honest and trustworthy plus a great price!!!!

Ron with American Rooter is incredible at his job!!!! My…read moreneighbor and I share a side-sewage pipe that had significant root intrusion. I was nervous about the older cement pipes because I had been told that hydro-jetting could damage weak points in the line. When I called, Ron explained his targeted approach, increasing water pressure to cut directly at the roots (after visually inspecting problem spots with his camera). He was prompt and his rig and equipment were impressive (both technologically and with their pristine condition). He is a phenomenal professional! He worked efficiently while talking me through the process and provided video to help me better understand the need for future work (without trying to upsell me). His quote was fair and exact. I am truly grateful for his assistance during such a stressful time! I highly recommend Ron and his business!

I called on Pete when we wanted to install a hardwired Ring floodlight camera but we were getting…read morereally high quotes from licensed electricians. We decided to go the plug-in route for the camera with Pete and couldn't be happier. He did a great job, centered the camera like we wanted, tidied up the extension cord so it wasn't hanging, and helped me set it up in the app. Highly recommend and would absolutely hire him again.

Pete did a great job replacing my range hood - punctual, professional, and efficient. Would…read moredefinitely hire him again!

I had a late night emergency where water was gushing off from a dishwasher pipe…read more I called Trisha in the middle of the night (3am) and she was super kind and helpful. She understood the problem and helped me over the video call to isolate the problem, helped shut down water supply to dishwasher, stop the water damage and turn off water supply for rest of the house. She also looked up schedule and helped me plan inspection of outside sewer etc I highly recommend her and am grateful for her help to prevent water damage in my house. Any other company would easily have taken advantage of the situation and charged me thousands. Thank you Trisha for being a wonderful human being and for helping me out tonight.

I started working with Trisha years ago and she had been really great. Straightforward,…read morehardworking, fair, etc. She's had a few life events happen recently though and might be between a rock and a hard place. Hope things get better.

Ally Plumbing was more than fantastic. I received multiple quotes to replace my hot water heater…read moreand selected them. When they went to install the new heater they ran into a significant unforeseen condition. Multiple different people had to come to my house / the project to evaluate the issue. All of them were polite, professional, and responsive. Ally Plumbing quickly found a solution to the unforeseen condition and were able to execute the change quickly. They were in a position where they could easily have taken advantage of me, but instead chose kindness, understanding, and professionalism to resolve the issue. On top of all this, I learned they are a local business. Honestly, I have been recommending them to everyone that needs a plumber since my unfortunate incident. They are simply the best.

Three different companies initially misdiagnosed our issue. Ally was the only one who hung in theto…read moremake it right. Because of their patience and persistence to find a fair, workable solution, I intend to use them when any future plumbing needs arise.