They have always gotten my order right. Shipping has always been good. Great selection.read more

Jim is kind of a crazy guy, the kind of crazy that you can become fond of. He has an ascerbic wit…read morecan be lovingly sarcastic and has his own way of doing things. He is very knowledgeable and helped me find what I (at least what he thought) I needed. He did educate me on the things that I needed to know. The price I paid wasn't cheap, but I didn't pay rip-off prices that some are charging due to gun and ammo shortages (God help us if Biden gets elected). Bottom line: If I have any more firearms needs, whether it be for a purchase or FFL transfer Jim will be on my short list- if not my first call.

They were an absolutely fantastic local gun store. I'm not sure what happened to them, one day they…read morewere there and the next, not. I bought all of my firearms through them, and would not mind making all of my future purchases through them if they are still around. I heard Bernadette retired, congratulations to her. I hope this business is still around.

I purchased a firearm online and selected North American Firearms from their list of FFL's that…read morewere local to me after I sent over a quick email confirming the service and fee. Communications were handled via email and everything went as smooth as it could. Bernadette and Jeff are some of the friendliest people that I've met in this community and I will certainly be doing business with them again in the future. One thing to note - some FFL's will start the waiting period at the time of sale as described by the Illinois State Police as it relates to gun sales and transfers. Some FFL's will start the waiting period as soon as you fill out the Form 4473. It's neither here nor there as to who is doing this correctly but at the end of the day, your FFL policies is what you end up following. North American Firearms starts the clock upon filling out the 4473 so just keep this in mind. Best bet is to make the online purchase, head over to fill out the 4473, and by the time your firearm is received by them your background check should be clear and you're good to go.

They took the time to get to know my needs and helped me through the process of acquiring a gun…read moreonline. They were also easy to arrange appointments with to met my hectic schedule. After my purchase I decided to sell some inherited guns that I had and the process was straightforward and I received a fair price. I couldn't be happier

From the owner: We buy sell trade consign and appraise firearms wit ha focus on vintage, used and collectible, we…read moreoffer dealer and private party transfers

if you are going to the gun counter and dealing with an old woman named "melissa" or marissa" WALK…read moreAWAY. I went in with my spouse to purchase a firearm, and she was unfortunately the person we had to deal with. My spouse was asked for her ID and the old lady asked "is everything correct?" which the address was not because we had just moved. instead of politely informing us that she could not complete the purchase because of that, she rudely just said "i can't sell you a firearm, you need to get a new ID and it can't be a paper ID it needs to be the physical card" in a very rude tone. mind you i had to wait almost 10 minutes for her to eventually make her way up to the counter (there was no one in the store) she slammed her keys down and instantly had an attitude. Overall an unfortunate experience, i would suggest to shop elsewhere if she is working.

They need to extend their return timeframe due to COVID. 30days is not enough when I group errands…read moretogether and don't go out much. I tried to do a return or exchange and got turned down.

FROM LEMONS TO LEMONADE…read more From the time I purchased my soon to arrive item on December 1, 2025, my customer experience was a NIGHTMARE. (And, it confounded me because I have previously spent big bucks as an established customer and that this purchase was a high dollar product.) From misinformation on the website about the product being in stock (when it was not), to lies and false promises from the call center agents (the first 2x I called about my order) and then being told that employees of a sister-store (that actually had the item) would NOT communicate nor comply with a co-worker's request for help/information (which I found to be incomprehensible and totally shocking and unacceptable), it was frustrating, upsetting and nerve-racking because the clock was ticking to earn a Rebate from the manufacturer for the product by Dec. 31, 2025. And until about, the 15th, when I finally reached call center rep "Kevin" who kept his WORD and got me in touch with Isaac B., the Assistant Manager for Customer Service, who turned out to be my savior and the man who turn my disaster of a transaction from lemons to lemonade !! So, to sum up KUDOS to Isaac B. (who became my Santa Claus) and commendations to Kevin & Andy (in Billing) and honorable mention to Amanda the last call center rep who listened and followed-through. As a side bar, this gift to myself is sort of a Bucket List item to remotely bring a little happiness to myself due to the 39 year loss of my 2 children, who were kidnapped in 1987 and who have NEVER been found. (SEE: the links below.) So THANK YOU for a great man like Isaac and those members of his team who truly understand the concept of Customer Service and how it can impact not only a customer but also another human being. Video released by the National Center for Missing & Exploited Children: https://vimeo.com/200845229/ecf875f266 Here is a News 4 San Antonio video & full length article: https://news4sanantonio.com/news/trouble-shooters/father-offers-support-in-lina-khil-case-as-he-searches-for-his-own-missing-children-zaharias-christopher-lisa-mae-abducted Links for "Unsolved Mysteries" TV Show segment: https://youtu.be/Ha2m6njpDMI https://unsolved.com/album/help-find-the-zaharias-children/

Nothing on the shelf that was indicated they have on the website. Not one individual came to me to…read moreask if they could help with finding something, help with my search, or purchase. I were mislabeled on the shelf, some without price tags. Then when I found what I wanted, there wasn't a box for it, missing the quiver, missing the arrows, and these were supposed to come with the bow. No one had any archery knowledge, or willingness to help. Honestly, this store is in desperate need of real leadership and trouble shooting. It looks like I'm not the only disappointed customer, based on other reviews. Sad really!

Great people, good shop. I've driven by for years and finally stopped in a few weeks ago. I was…read morelooking to pick up a new sporting clays gun and I worked with Lane while I was there. Not only was Lane extremely knowledgeable but he also recommended other options. In addition, he referred me to a instructor where I can try out a few before purchasing. I'll be back and recommending JTG to anyone in the area.

I called ahead of time to get a quote on service; I was quoted a price and was told could take 4-5…read moredays. Well 3 weeks later got a call to pick up ... I was charged 5 times more than was quoted by the owner. I'll never step foot in that dirty shop ever again! F- them and that s-hole they call a gun store!

I am writing to express my frustration with how my wife and I were treated during our visit on June…read more6, 2026. My wife has a serious back condition and lives with a disability. She also had her medical task-trained service dog with her at the time. We are not new customers--your staff has seen us in the store multiple times before, both with and without the service dog--so there should already be awareness of her condition. When we arrived, there were four power scooters available, and we asked to borrow one, as we have done many times in the past without any issue. However, we were stopped by an employee named Neil, and my wife was told she could not use a scooter--even after explaining that she has a metal rod affecting her spine and was in pain. We were then directed to Kristin near the entrance. After waiting several minutes, she called a manager but largely ignored what I was explaining about my wife's condition. Despite clearly communicating the situation--and despite your staff being familiar with us--we were denied use of a scooter and told they needed to keep all four available for other customers. I even offered to leave my driver's license as collateral, but that was dismissed without any consideration. Frustrated and disappointed, we left the store. Afterward, we called and spoke with Elizabeth, who was far more understanding and willing to help--something the in-store staff did not offer at all. We have always borrowed carts from your store without issue, so this experience was both confusing and upsetting. The lack of empathy, consistency, and willingness to accommodate someone with a known disability is unacceptable. I was fully intending to make a purchase during that visit, but instead, we left feeling disrespected and overlooked. This situation could have been handled very differently with even a small amount of understanding and basic customer care. I hope this is addressed so that no other customer--especially someone with a disability--is treated this way. Very disappointed,

The Gurnee location Bass Pro Shop has a good selection of sporting clothes and many unique items…read more We were greeted very nicely at the entrance by Bob. They have a shooting range as well as the marine aquarium with fish species you'd find in the area lakes. I noticed that depending on where in the country you visit one of their shops, there's always items that are exclusive to just that state. In my own opinion, sale prices aren't really a good deal to be found. They don't mark items down much.

Have had nothing but good service from Red Dot Arms. Very friendly people meet you when you first…read morewalk in and the staff is very respectful and knowledgeable. Great selection of "whatever items" you need from their shop in the back, and a gunsmith who has about a week turnaround for your special gun specific needs. I have been ordering my items online and having them shipped to Red Dot for a number of times, and each time they have been all very court and friendly. Paperwork is filled out, and approval comes back, and since I ordered it online, and purchased it then, by the time it ships (takes about three days if not more to send via UPS) I don't have to wait an additional 3 days. I pick it up that day and leave with it. Highly Recommend this shop.

7/1/26 stickers on window say Registration has expired. They have my paid FFL transfer What do I do…read morenow?