Bernardo and his team were absolute pros with the flooring replacement project on our new home. His…read moreteam showed up on time and got right to work removing the old carpet and tile flooring and installing the new tile and wood very quickly. He and his team made sure it was a true turn key job and was very helping making suggestions and answering questions. Couldn't recommend him enough!

Professional, clean, easy to work with and quality work at a fair price. We purchased a new home…read moreand wanted the rooms with carpet removed and replaced with the existing flooring in the common areas. I purchased the flooring & materials. Kings Perez removed and installed everything. Great work, we are 3 months past the completion and zero issues. The new flooring was tied into the existing flooring properly. Love the work.

Landers has a seriously wide variety of flooring options with friendly and competent staff…read more We wanted engineered hardwood with high contrast, that would fit within our budget and they worked with their vendors to provide us with multiple options that would work. We are super happy with our flooring and their installation team also did great quality work.

Great customer service, we could not be more please with our floor(s). We had them come out two…read moredifferent time, once to install tile that looks like hardwood in primary bedroom and the next to install carpet all upstairs & staircase. They did a wonderful job.

Bob the owner was very knowledgeable. Saved some money by loophole in getting consumer rather than…read morebuilder version of LVT flooring. The installers, Vincente(lead) and Jose were fantastic. Vincente did the stairs and it came out outstanding. Everything from prep, the installers leveled the floor, to cleanup and good attitude made it a success. Please give small businesses your business, stay away from big box.

This company does really nice work -- I'm very pleased with the results. The craftsmanship is great…read more-- the flooring was smooth, neat, and precise. They also worked fast and left everything very clean. For reference, they ripped up old carpet and placed new hardwood in 2 bedrooms and 1 master closet. It took a little time to get the closest match but Bob was nice enough to come out twice to drop off two different floor samples. However, I was craving a bit more communication on their end. Bob is very responsive to messages which I appreciate but this was a job at an unoccupied home (belonging to my parents) with a hidden key so I did want more updates (especially with my folks constantly asking me). I did not receive notification of job start or finish. I had to reach out to get that. I didn't find out that the job was completed until the following day. I received an immediate reply to my messages which is nice but like I said, I'd have preferred more proactive communication. Not a big deal but worth mentioning. Ultimately, a pleasant experience and we're all happy with the results.

Pros: The sales reps we've worked with are friendly and nice. They seem to know their stuff about…read moretheir products, and they carry a wide range of inventory. We used them for carpet replacement, backsplash demo and install, and floor demo and wood install. The sales reps are very agreeable and are good salesmen...confident in their products/service and make lots of promises. Have a pretty quick turnaround with ordering and install. Depending on the scope of project, they send in a large crew to get in and get the job done. Cons: The quality of the job lies in whatever crew and Project Manager gets assigned to your project. The sales rep becomes a middle man of trying to give "the customer is always right" vibe (or "let's keep the customer happy") AND "got to keep the PM happy or he'll probably leave the job with his crew". Sales rep will say, "yes, we can do that, let's make it right." Then the PM comes in and says, "the slab was uneven, that's normal, nothing we can do about it." The "we can fix this portion of the job, it's easy, just need to do this..." then becomes "choose the worst couple of spots and we'll fix those" because of pushback and excuses from the crew. No quality control. I'm giving two stars because they did a good job with our carpet installs, and our Sales Reps were nice guys. Just wish our "nice guys" could have had a crew that knew what they were doing and took more pride in their work. I've talked to other customers that had other crews work on their projects, and they did not have any of the same issues as we did. And they were surprised when they saw the pictures I'm posting.

All emotions aside, here are the facts. Covid Move- My…read morefamily and I moved across the country in 2020. It was a difficult time to find services for our new home and we settled on Lonestar Carpet for all of our carpet and laminate flooring based on a handful of online reviews that looked promising. The sales rep we had told us we were getting the best of the best (price was not our biggest concern as we wanted good value and longevity) and that we would get years of good use and value from our $8k + purchase with his company. Red flags- Right away there were problems. The pad we ordered was not the pad that showed up on installation day and one of the installers told my husband that he had never installed flooring before that day. When we called, the rep told us that he had misquoted us for the wrong pad and getting the correct pad would add thousands of dollars and weeks of time to our install. We were frustrated but we made the call, we didn't have weeks to wait. We had already put off moving in to get this job scheduled After installation- The installation of the laminate flooring was shoddy and the transitions started popping up right away. We also noticed seams in our carpets within a few months. We tried to call several times and got no answer. The companies who provided the materials refused to talk to us, sending us back to our rep. We ran in circles. It is what it is- The time in our life was incredibly chaotic and we made the decision to do what we could to mitigate the issues and moved on with life. Looking back, I wish I would have had the bandwidth to push harder or drive to their corporate office to talk face to face, but things in 2020 were difficult and we let it go. 2023- time for new laminate- The problems with the laminate had gotten so bad we decided to replace it once and for all. We found another company with lifetime product and installation warranties and set the date. My husband pulled up the old flooring and the reason for all of the lifting and cupping became very obvious. There was no moisture barrier installed on the concrete sun floor, no preparation of any kind, nothing. We looked up the installation manual for the flooring (we still had a box in the garage) and found a guide from 2017 stating that a moisture barrier of at least 6mm must be installed on concrete sub floors. "We could just walk away" - We called the rep, he and his boss took two days to get back to us. When he called us with his answer it was that "the company changed its policy on moisture barriers in DEC of 2020 and since our floors were installed in August of 2020 "we could just walk away from you." He went on to say "the floors have no warranty, zip" and "we don't have to do anything to help you." When I tried to tell him I had found something from 2017 indicating that was not correct he talked over me, became agitated, and told me that his company would "go above and beyond" by filling out a claim form against the flooring manufacturer. In short, Lonestar Carpet was not going to do anything to stand behind its work or its customer. Their "above and beyond" was to fill out a claim form, which the sales rep told me repeatedly he "didn't have to do." Take aways- There are a lot of flooring companies with excellent reputations. Many of them stand behind their products and services with lifetime installation warranties representing companies who offer the same on their products. Why would you choose a company that considers it "above and beyond" to fill out a form and pass the buck to the manufacturer? Why would you choose a company who employs sales representatives who yell at and blame their customers? I feel that my family and I were taken advantage of in many ways by this company. I will not be having them fill out a claim form, or provide any other services for me and I am warning as many people who will listen to shop around. Flooring is a huge investment, it is supposed to last a long time, the company you choose will be represented in your home for years. We learned the hard way so you don't have to.

I spoke with Patrick who arranged to do a measurement and they got the correct measurements. He…read morethen gave me the options and I was able to select the most financially appropriate for my needs. Fernando was responsible for completing the installation. He was very gracious and our communication was straightforward and efficient. Fernando did a great job at ny home and sent me photos after. I am very pleased with the results and the way i was treated by Patrick and Fernando. Everyone was polite and friendly. Things went well. All it took was a conversation. I'm glad to recommend The Carpet Stop.

Clear communication on product and price. Smooth and clean installation process…read more I posted my project of replacing carpet at stairs on Yelp. Some contractors charge high price on this small job. One quoted me reasonable price after on-site inspection and measurement, but didn't respond when I agreed to move forward. Fortunately, The Carpet Stop took and finished my job without surcharge. Thank you, Ryan!

Flooring warehouse in Austin on 2400 W Braker Lane did our carpet removal and replaced it with…read moretile. The entire experience was amazing. We received quotes and did walkthroughs with other vendors, but Flooring Warehouse blew us away. Tyler was the sales rep that helped me and he was knowledgeable, responsive, and on time every step of the way. He answered all of our questions, made recommendations based on our price point and desired outcome. The installers they used were also top notch. They came early, and left late. Cleaned up, and was careful to walk us through everything they were doing and did. Tyler followed up after the install to make sure everything was good and we were satisfied. Great experience!

I own multiple rental properties. I visited the Flooring Warehouse store on Breaker Lane, where I…read moremet Matt. They've installed flooring in three of my houses--two with LVP and one with carpet. Matt quickly understood my needs and offered tailored solutions, whether it was attractive, high-quality LVP for a home I was preparing to sell or durable, budget-friendly carpet for a rental. He made thoughtful adjustments to help me stay within budget, and I truly appreciated the returning customer discount. His quote even beat the total cost of buying materials from Home Depot or Lowe's and hiring an independent contractor. With professional installation, fair pricing, and outstanding customer service, it's no surprise I keep coming back.

I recently bought a fairly new home (only 2 years old) and decided to change the floors right away…read more My realtor recommended Total Pro Flooring and connected me with the owner, Chad Tafs Sr. From there, the process was seamless. Chad assigned Simon to come out, take measurements, and show me flooring samples. Simon was absolutely awesome to work with -- always quick to respond to any questions I had and stayed involved through the entire process. Everything moved faster than expected, which was a huge bonus! Their pricing was also better than other quotes I had received, and the quality of work exceeded my expectations. I'm so happy with how my new floors turned out and grateful my realtor pointed me in the right direction. Big thanks to Chad, Simon, and the entire Total Pro Flooring team!

Total Pro Flooring is the best group of Contractors that I've ever worked with. They are…read moreresponsive, precise, quick and trustworthy. Chad's showroom has an amazing selection of products, varying in all price ranges. There's something for everybody! We did a home remodel, and many of the other Contractors would be late, wouldn't show, or would be way behind schedule, which I've been told is expected, unfortunately. Not this group, true professionals! I 100% would use them again, and would recommend them to anyone else looking for beautifully installed floors.

Excellent selection, fantastic service and install. Highly recommend them. We did carpet, tile,…read moreand hardwood. Ibrahim was excellent on his recommendations, in a no hard sell manner. Installation was flawless, on time and exceeded our expectations. They move the heavy furniture with care and return it to original location when job is done.

The gentlemen who helped us was very nice and knowledgeable. We did find some carpet samples we…read moreliked, but they only offer one pad. We had the exact measurements but they couldn't quote us an exact price and they estimated about $1,300 - $1,500 dollars, -1 star. Now we are talking about one small bedroom 10x12 with a small closet. Since it's under 500 sq ft there is an up charge for installation but they couldn't tell us how much that was either, -1 star. We ended up at Lowes and for $600 we are getting stain master carpeting, with a high quality stain master pad (they offer three grades of padding), and that price includes installation.