My last two cars were Hondas from Swickard T.O. Service…read moredepartment excellent, leasing experience professional, speedy and very affordable. Thanks so much again.

This was one of the smoothest car buying experiences my parents and I have experienced. Ruben was…read moreamazing in explaining what my mom and I were able to finance and what our options were, his experience and knowledge made a huge difference in our own buying experience. Will definitely recommend to friends and family for future car purchases!

. RAM-1500 . , . We recommended Arthur as the best specialist, he told me all…read morethe information about the car I was interested in and helped me arrange everything. I went home on the new RAM-1500 satisfied on the same day. I recommend that if you turn to Arthur, he will do everything beautifully.

I had an amazing experience at Shaver Chrysler Dodge Jeep RAM, and I can't recommend them enough!…read moreLane took so much time to walk me through all of my options and made sure I found the perfect Jeep for me. I never felt rushed or pressured, and he genuinely wanted to make sure I was happy with my decision. They also gave me a fantastic value for my trade-in, which made the whole process even better. From start to finish, everything was smooth, professional, and stress-free. If you're in the market for a new vehicle, definitely ask for Lane. He went above and beyond, and I'll absolutely be recommending him to friends and family!

Huge shout out to Gabe, Nancy, Leo, and anyone else behind the desk when we bought today 7/9/26!!…read more Car buying is never easy...and for us who live on a farm and don't necessarily look "nice car worthy" it's even harder. The people here at BMW treated us with nothing but respect from the very beginning. Other dealerships lost good customers because they ignored us or snubbed us as "less than". All we were looking for was a dealership to treat us with respect and we would make it happen. The men and women here at Rusnak made that happen. Gabe met us at the door with a huge smile and a welcoming presence. We knew exactly what we were looking for and he let us test drive a pre owned m4 competition. The moment we drove it we knew that is what we wanted. We looked at the new inventory and found the exact build we were looking for and it just so happened to be on the lot upstairs. We are now the proud owners of a 2027 BMW M4 Comp Xdrive. Thank you Gabe for the amazing sales experience. Thank you Nancy for the incredible finance experience. And thank you Leo for the great trade in value for our vehicle! We will definitely be coming back here for our next M BMW

This was probably the easiest buying experience I've ever had with getting a vehicle. Rex was…read moreabsolutely easy to work with and he communicated very well. He responded quickly, answered all my questions and I felt very comfortable the whole time. Leo was also great to work with as he worked out an awesome deal for me with my trade in. From start to finish I give this place and its people a 10/10!! Thank you Rusnak BMW!!

We setup an appointment, the appointment was honored and we sat and talked business. After…read morenegotiable conversation we settled and sealed the deal with help of our credit union we were able to finance the vehicle. Special thanks to Gary and the Staff for satisfactory and superb service. They went above and beyond our expectations on helping us secure the vehicle of interest. Have confidence that you will be taken care of at this dealership with their abundant selection of inventory on their lot. Please feel free to visit or walk in and help by supporting and contributing to your local dealership. We will definitely recommend this place to friends and family. Thanks again!

Acura of Thousand Oaks was wonderful. They made the customer experience feel special. All of the…read moreservice advisors we previously worked with are gone now that it's Swickard. They have scaled back on everything that made the waiting room comfortable. The lady we worked with this visit, Gabi, was lovely. She did her best to ensure we had a good experience while we waited by offering us a courtesy ride to a local restaurant. The gentleman who drove us has been here a long time. He's lovely. We have two Acuras serviced at this dealership. I wish companies were better at retaining the people that make their businesses strong. Relationships are important. We hope Gabi will still be here when we return.

Absolutely outstanding service. This organization put the emphasis on customer service, you can…read moretell. They seem to have a motto on "how to get to YES" for their customers. The sales team is fantastic and make you feel like you are their most important customer. And the service team, especially Oscar, is superb. Oscar is the epitome of a professional and represents the dealership to the highest standard. He's just a really nice guy. Absolutely recommend Swickard Mercedes Thousand Oaks for both purchase and service. Their customer lounge has great coffee and good snacks! What more could you ask for!?!? Even if you have a MB dealer closer to you, make the extra drive and it will be well worth it.

The service department is a total joke. They we're not able to repair my car the first time. When I…read moretook it back. They said it was outside influence and flagged my car. Total lie! They won't provide any proof of there statement. Worst service I've received after spending over $200k. My car warranty is void unless I get authorization from Mercedes. My car cannot be repaired any longer through warranty at any mercedes dealership. I would stay away from this dealership at all means. They will Flag your car if they cannot repair it then you're stuck with no factory warranty for an expensive car.

After twelve years since our last car purchase, we weren't sure what to expect, but the team at…read moreLexus of Thousand Oaks made us feel right at home. The atmosphere of the facility was warm and inviting. Our sales person, Lorenzo Mendoza, went above and beyond to take care of us. He was very patient and helpful, ensuring all our needs were met without any pressure. The financial manager, Mori, was also helpful with answering our questions regarding the contract. Thanks to the both of them, we're officially driving home in a new Lexus IS350! If you want a stress-free car buying experience, go see Lorenzo and visit Lexus of Thousand Oaks--it's well worth the trip! -Efren and Cristina

Alright so I'm officially fed up. After almost three years of leasing two Lexus and dealing with…read morethe service department here, their service and attitude leave me no choice but to write this review. Yesterday morning my tire pressure sensor started blinking, with a warning on the car's monitor saying "tire pressure sensor malfunction, check dealership." I also got a text from this same dealership confirming the issue. Today I brought it in and spoke with a service tech, Marc Pierre, who tried hard to brush it off. This isn't just about him. Every time I've come to this dealership with an issue, whoever I've dealt with has put more effort into being dismissive than into actually helping. I even asked Pierre why this seems to be the general attitude in the service department, and he dismissed that question too. I own two nearly new Lexus vehicles, and I don't recommend this dealership. At this point, I'm not sure I recommend Lexus at all. People with this kind of attitude toward customers don't deserve the business.

Huge, huge shout out to Jessica Z. & Sydney for being such solid Service Advisors. If the managers…read moreare reading this, please give them a raise, they really deserve it. They truly went above & beyond to take care of me, especially being that it was my first time here. One thing that I really appreciate is their transparency & immediacy. They let you know what's going on with your car throughout the entire repair process. Even when I returned a few days later for what I thought needed an immediate follow-up, they didn't hesitate to accommodate all of my needs & address all of my concerns. Their hospitality is on-point. Granted, I never looking to have repairs done, they make the process & painless as possible. Also, it's nice to have the amenities in the lounge while waiting. I remember a good amount of time where us Tesla customers were lucky to get a bottle of water. NOTE: If you do end up waiting here as your vehicle is being repaired, bring a laptop, tablet, or smart device since the service center's lounge offers complimentary wi-fi. 5 Starts all the way!

I never leave reviews unless I feel compelled to and I have to give a shout out to Jessica at this…read moreThousand Oaks Service Center. My 2023 Model Y battery had an imbalance which required a HV battery replacement. Yikes! I was told right away that loaner vehicle was not guaranteed and that the repair would take several days. I work full time and I have school age kids, so not having a car for several days is NOT ideal by any means. Jessica communicated throughout the repair process and she set aside a loaner for me even though I HAD to bring in my car two days before my scheduled appointment because the battery would've been dead if I waited for my appt date. I really appreciated her clear communication and quick reply to my questions via Tesla app. Not only that, but my car was fixed three days ahead of schedule and I was given a coupon for a free car wash nearby. Thank you Jessica for making a very stressful situation into best possible outcome. I really appreciated your help throughout the whole process.

Amazing experience at this dealership! No high-pressure sales tactics. Daniel, our salesman, was…read morekind, respectful, knowledgable and easy-going. He took me for a test drive with zero expectations and I left that day telling him I'd be in touch. I contacted him later that day, telling him I wanted the car and he put me in touch with Christian to work out the deal. Christian was just as nice and helped me get a great deal. Mirna explained my warranty options clearly. Daniel explained every detail about the car, including the infotainment center. After I left, they called to see how I liked my new car and they invited me to come back if I needed anything. A few days later, I returned asking for some more details about how to work some electronic features. Brian, in service, took his time to explain everything. I noticed when I was waiting in the service area, that all the customers received very personalized attention from the staff. One team member was even walking the room, handing out cold waters and popcorn. This dealership is the best I've ever dealt with, by a long-shot. They made the whole car-buying experience hassle-free, no-pressure and worry-free. I'd recommend them to anyone!

I switched to Infiniti of Thousand Oaks after repeated disappointments at my local Nissan…read moredealership, and while the staff has always been polite and willing to correct mistakes, my overall experience has been frustrating due to repeated issues and poor communication. During my first oil change and tire rotation, my car was returned with oil stains on the cream-colored interior. To their credit, they immediately offered to clean it. However, shortly afterward, both rear wheel center caps fell off, which had never happened before and I decided to let it go. My most recent visit was even more inconvenient. I dropped my car off for an oil change, tire rotation, and airbag recall service. Near the end of the day, I was informed that complications with the recall repair meant my car would need to stay overnight. I was initially offered a rental car, only to be called back and told none were available until the next morning. My vehicle ended up staying for over 24 hours, and I wasn't notified it was ready until 40 minutes before closing. When I picked up my car, I was also charged full price for an oil change despite being told my coupon had been applied. I had to call back later to have the difference refunded. Everyone I've spoken with has been courteous and apologetic, and I appreciate their efforts to make things right. However, customers should not have to repeatedly spend their own time correcting mistakes that could have been avoided with better communication and attention to detail. The dealership needs to improve its communication, follow-through, and overall organization, as the repeated lack of communication and forgetful errors have created unnecessary inconvenience. While I appreciate their willingness to fix problems, I would much rather see fewer problems happening in the first place.