I would give this place 10 stars if we could. We called on Wednesday to inquire about adding…read morerunning boards on our new 2023 Gladiator, Jay got us in the next morning promptly at 9:00am. We are extremely satisfied with the work and the staff. I definitely recommend CROSSROAD for all your custom Jeep and truck needs. Thanks again Jay !!!

If you need running boards, Jeep lifted or Custom Tires, Go see J !!!…read more They have Excellent customer service. And the work was done well and in the time frame I was promised....

Sold me a truck with undisclosed body damage on the underside of the vehicle. I showed pictures…read morethat they took and used as their advertisement on the vehicle to prove that the damage was there before purchasing the vehicle (It is almost impossible to notice unless you are looking for it, along the bottom running boards). They told me I was a liar and that the truck left in perfect condition. I tried to work with them to get it repaired, the manager "Sonny" is a disrespectful, dishonest, piece of work. You should never give this place any of your business. The owners are shady and are out to get your money, and that is it. As soon as your funds hit their account, you are garbage to them. They will probably comment on this and deny it, but I have all of the proof one could ever need. Feel free to reach out to ask me any questions and ill be happy to supply you, and give you more details on this horrendous car buying experience.

Bud was our salesman and he was so great! They were very patient with my financial company taking…read moreforever to get there payment processed. The vehicle was as described and was nicely cleaned up for me! Highly recommend! Best prices I found. I came from Kansas just to get because price was so good!

My technician, Antonio Scott, was extremely helpful, stayed 30 minutes past closeout to help get me…read morea loaner car so that I could make it to work and took on my car last minute. He treated me like family and really saved me money. The financial advisor Josh Grimes also was very helpful and I felt like he was looking to help me save every dollar I could as well. My salesman, while being a great dude that I like as a person, was deffinitely still a salesman. Without saying a name or anything specific that raised red flags to me, I just get the feeling he'd say anything to get my money ASAP, and while he might do me a favor I imagine he got more out of the exchange than I did. Which is just him doing his job and looking out for his family above all else so that's understandable. I bought a truck and it's running great so far.

RACISTS! I'm a 27 year old African American male who runs a Turo business as well a tech company,…read moreand I rode my bike to this location after inquiring about a vehicle online. After waiting in the lobby for 10 minutes standing directly in the middle of the doorway no one greeted me. A Caucasian couple then entered behind me and was IMMEDIATELY greeted by a salesman! I then asked the young lady at the front desk who hadn't greeted me, "haven't I been standing here?" with a look of confusion on my face. She smirks acknowledging the fact that she knew I should have been greeted by a salesman and asks how she can help me. I said that I inquired about a car but I'm ok because there customer service there is terrible because why haven't I been greeted. She then states well sales doesn't open to 9 when I'm looking at two separate couples being helped by salesman and one of which came in after me! I then told her to let the salesman Guy Mauro know they are completely unprofessional and I no longer am interested in the vehicle. As I exit, a gentleman asks can help me with anything before I walk out, I assume it was Guy. I tell him no they can't and I was blatantly ignored when I entered. He tried to then say they aren't pushy salesman so that's why and I explain clearly that's not the case cause the couple that walked in right after me was greeted IMMEDIATELY. He then had nothing to say and ask if there is anything can he help with and I remind him that no they cannot because I don't want anything from a place that stereotypes people based on their skin color or vehicle they drive or clothes they wear. NEVER BUY ANYTHING HERE UNLESS YOU SUPPORT RACISM

Kudos to Martavion at Wolfchase Honda…read more He and Abdul, the Service Manager, have shown nothing but patience and professionalism with me. The service manager (Abdul) came out personally to greet customers, and when I shared my concerns, he made sure I was fully taken care of. I've been calling because I was still having issues with my brakes, and not once did they become impatient with me. They always returned my calls when I left voicemails and made sure my concerns were addressed. Hopefully everything is finally resolved and I won't have to bother them anymore about this issue If you're looking for great service, go see Martavion at Wolfchase Honda and tell him Celia sent you! Thanks again, Tay and Abdul!

This is a dishonest dealership with Bait-and-Switch Pricing…read more I recently attempted to purchase my mom a vehicle from this dealership and was completely disappointed by their dishonest sales tactics. They advertised a 2025 Honda Accord Hybrid online with an Internet Price of $35,410--including a listed dealer discount--but when I got to the dealership, they claimed the price was $36,925, conveniently ignoring their own advertised discount. This is a classic bait-and-switch move to lure in customers with lower prices only to push a higher price once you're there. Even when I showed them proof of the online price, they were unwilling to honor it, offering no reasonable explanation. If you value transparency and honesty, I would strongly recommend taking your business elsewhere. There are plenty of dealerships that won't waste your time with misleading advertising. Listed below are the salesmen that I spoke with: *Salesman: Jerry Hughes *Manager: Tim McCray UPDATE: As an update, we purchased the exact same car from SOUTHAVEN HONDA and had a much better experience. We were in and out in just over an hour. The team was professional, fair and more than willing to negotiate. The car was listed at $36K and we purchased it for 33K. Take your business to Southaven Honda and ask for Clayton. You will get a GREAT deal!

We called Covington Pike in search of a new family vehicle for us and our growing boys. My husband…read moregot in touch with Hugh the sales manager. He was no nonsense and willing to work with what would be best for us. We were able to get most of the negotiation done prior to coming to the dealership. He made it easy and was very accommodating. We liked how down to earth and reasonable he was in comparison to nearby car dealerships. He was quick and efficient. Really loved working with him. The moment we pulled up to the dealership at Covington Pike we were immediately greeted by an awesome, friendly, and helpful person who we would find out later was our Subaru dealer. Daniel was so informative, I loved his approach and realness. He really got to know us and what our family needs out of the vehicle we were looking for and was kind hearted and very up to date about Subaru and also current cars on the market., how Subaru outshines them, as well as the history behind some great older models as well. He showed us around and made us feel comfortable and at home in the process and that's something that's hard to find in a car buying experience. Paul in finance was a gem!!!! He was so cool, had impeccable taste in music, was friendly, educated, and really made us feel safe through the nervousness of financing a new vehicle. We felt like we were in such good hands and any questions we had were answered clearly, he was very honest and straight to the point but warm about it, which is rare to find when you hear how stressful financing can be when buying a car. Paul was funny and caring and made financing a breeze. It was relatively quick and easy from start to finish. I can't say enough good things about the atmosphere and the employees at Jim Keras Covington Pike Subaru! Five stars!!!!! We couldn't be happier!

I have had good experience when I bought my crosstrek from them, Karen Roth was very helpful. That…read moretrust and good service went down the drain when I went last week to get the 60k maintenance. I was scheduled at 9am, the loaner lady and the check in lady were very nice and very helpful. They were knowledgeable about what they do and things were covered. I left the service dept around 9ish when I got the loaner car. Went back after 1pm, I was asked if I was told if my car was ready, I said no, I just wanted to wait in their waiting room this time. After 2pm, I got a text that the video inspection was ready with the recommendations from the technician. Then I was asked if I declined the recommendation, would I still want the 60k maintenance done. This was 5 hours after my supposed scheduled time. This was not the concerning part. The issue was the recommendation. My coolant was leaking and splatters all over the car. The technician recommended to have an engine replacement/seal which was quoted at $12,000. I declined the recommendation. I had it checked by another technician, and I checked it myself too (I had finished automotive classes but didn't get certified, just wanted to know about it). The issue of my Subaru was actually just worth $14, which was the reservoir cap, needing replacement. The leak, the splatter, and whatever the engine replacement was for, they were just worth $14 and NOT $12,000!!! All I'm saying is, please check and recheck, and ask questions before you say yes to their recommendations! You never know who to trust these days!!! The Service Manager messaged me and said, "it was their fault coz they have a new software that messed up the whole thing!" New software or not, it still needs verification and rechecking before recommending a $12,000 worth to a client! So be careful dealing with them! Do your part and be proactive!

Great customer service and fast turnaround around. Christian in the service department is a star.read more

I regret to say that my experience at this dealership was disappointing. The reviews I read before…read morevisiting were all negative, and it seemed like everyone had the same story. We waited for over 20-25 minutes before a salesperson even came out. When he did, he walked right past us, kept his eyes straight, and held his head low, as if he didn't want to be bothered. It wasn't until my husband said something loud enough for him to hear that we were acknowledged. The salesperson then said, "We don't like to come out that much; we like to give people space." I hope that we weren't being profiled or pre-judged. We had a completely different experience at the BMW dealership we stopped at before this. We were given a couple of minutes to browse, greeted, offered drinks, and shown three vehicles. If customer service is important to you, I highly recommend seeking out another dealership.

Our car decided to die so we came here. The sales people were friendly and helpful. Joe came out to…read moremeet my husband. He didn't have to do that. That was a nice touch. We got a car without warranty and the AC went out less than a week after we got it. So they recommended a good mechanic who got us a great price on the part and did the job for a good price. I appreciated their helpfulness.

I bought my first Kia from Joe Hills and had it for 5 years without a problem, It got stolen long…read morestory, so I went back to Joe Hills and Bought my Second Kia which I currently drive everyday with no problems. I will be a continued customer of Joe Hills, The staff is very friendly and Joe helps out wherever he can to make sure you drive away.