Just had our bedroom split AC unit serviced for the first time since we bought it about 5 years ago (oops). It was feeling not quite as cold and the fan seemed like it was working a little harder, so I wanted to get it cleaned before the hot summer months hit! I *hate* making phone calls, but the receptionist was SUPER nice, so that immediately put me at ease. Their quote was flat rate and very reasonable so I was happy I wouldn't be guessing how much it would come to at the end. She apologized for not being able to get me in the week I called but was able to fit me in the next week - which was faster than I had expected! The technician came at the quoted time and took about an hour, which is how long they had told me on the phone. It says something about other companies on island that this is a noteworthy comment! He was very friendly and worked quickly and efficiently. He showed me the visible spots he had cleaned, but the best thing is now our AC is back to being icy cold - I had to bump it up to make it warmer! - and it smells nice and clean. I paid in cash (there is a fee if you use card. You can also write a check if you prefer). We will definitely be happy to use this company again in the future! read more

I've been meaning to get on here and write this review for this company. Want to give a shout out to Raberta (not sure how to spell your name sorry) the nicest girl who answers the phone every time I call. She's knowledgeable, kind, and doesn't rush you off the phone. She seriously takes time for each customer to make sure the problem gets solved. Also, thanks to Damon for working with us. We're the type of family to pick a company and stick with them forever and I'm so happy we found this company for our AC needs. Although ACs are expensive, they always work with us to find the best solution to the issues we are having. They've been doing our cleanings and repairs for years now. Just wanted to say mahalo! read more

Best service ever! Hired them several times to repair and replace. Staff is very professional! Great communication and follow up. read more

Top tier air conditioning. Had Damon and his team install a 36K BTU for my living room and 9k BTU for my guest room. Rooms were ice cold in 10 minutes. The pricing was fair as well after getting quotes from a couple different places. My only complaint would be it's too cold now (just kidding). Highly recommended. Thank you! read more

Hawaiian Pro Air Conditioning - AC mini split - Heating & Air Conditioning/HVAC Near Me

We had a new A/C system installed by this company last year and annual service in May. We were really pleased with the service until now. Unfortunately, we started experiencing a leak last week. The tech came out on Thursday and said both the primary and secondary drain systems needed to be replaced and that the unit had been hooked up to the secondary drain during the original install. He said someone would call us Thursday afternoon to follow-up, but no one ever did. I called Friday morning at 10 a.m. to follow-up, and that's when I questioned why the system wasn't hooked up to the primary drain in the first place. The office staff said Damon would call me back. It's now Sunday, and we're still waiting for a response, all while enduring the West Side heat with no resolution. I genuinely support local and small businesses. That's why we chose this company in the first place. But part of that support comes with the expectation of good service and clear communication. I understand how busy things get during the hot summer months in Hawaii, but being overwhelmed is not an excuse to leave customers hanging. If business is booming, great! Grow your team or strengthen your follow-up process. We're hoping for a resolution soon, but the lack of follow-up so far has been frustrating and disappointing, especially after being a satisfied customer. read more

Great service. What I especially like was that they didn't have a huge 4 hour increments in scheduling when they would arrive (like with other repair or delivery companies). They gave me a one hour time frame, and came in on time during that time frame twice, one for diagnosing and one for repairs. Crew was very informative and took time to answer all my questions. Repair was quick in and out. Would recommend them and use them again. Thanks. read more

"Hawaiian Pro Air Conditioning" has just serviced our 6 residential Mitsubishi air conditioning units. Following a free on-site inspection by the owner, Damon M., he promptly provided us with his recommendations, and the estimated cost for the job, as well as a timetable of availability from which to choose. We retained Hawaiian Pro, and and were impressed with the proficiency and friendliness of their 2 technicians, who had arrived on time and, during a 4-hour period, had serviced each of the units and also installed 2 iwave air purifiers. We will, of course, be setting up a schedule of regular maintenance to be provided by Hawaiian Pro Air Conditioning. read more

7/8/22 THREE YEAR OLD central air con system giving us grief. House was hot. Outside unit as well as inside attic unit had ICE on top. Yelped for a company that can troubleshoot and repair as quickly as possible. While I grew up in the Waianae heat I felt like Olaf swimming with his little floaty...enjoying the summer but still melting away! When you REQUEST FOR A QUOTE on YELP, you'll get more than one business contacting you. While I've done business with other larger companies, I felt compelled to try a smaller business as it promotes better options for the consumer. This is the summer. A lot of companies are BUSY. So I went with one that could accommodate us right away. Being hangry is one thing, being hot and bothered can create unnecessary drama in a marriage! Aarón and Jacob came yesterday for the diagnostic. They let us know there were leaks and not enough refrigerant. Also gave us cleaning advice which was great because we've never owned a house with central air prior to this. They were able to rearrange a couple of appointments to squeeze us in. They were here for like 30 minutes. It's 11am and I'm chillin!' read more

Damon was very professional. Came out to trouble shoot our issue and made great recommendations. He didn't try to upsell me or talk me into spending money, in fact, he didn't want to even charge me for coming out to diagnose my issue. His recommendation was to wait until the unit fan craps out (its still functional but noisy). So refreshing to find someone who doesn't try to create work to make more money. He even gave us a ballpark estimate of how much the fan motor would cost to replace once that happens. Once our fan breaks, will absolutely hire Damon and his company to come back and perform the repair. read more

Awesome response time and very professional and knowledgeable team. Would recommend them. Pricing is ok but they really work with you.

I was referred to Damon from a friend while we were doing a remodel. We had received two quotes before meeting with Damon and after each quote we were still unsure what to do given the price differences and each company recommending different AC manufacturers. Damon was very helpful in breaking down each manufacturer and sharing the ones that he provides and why. He was also really helpful in determining the size and number of units we needed. We ended up doing all the bedrooms and livings rooms, so it was a large project. However, the cost was not much over the other quotes for less units. He was very flexible as my contractors asked to delay the install due to work delays on their end. When the time finally came, they had the units installed quickly and my then pregnant wife had AC upon move in. His team noticed during the testing of a unit there was an issue with one of the condensers and quickly got it addressed. I just got a call for our 6 month service and they'll be out soon to complete. I'd highly recommend Damon and his Company, he is honest and sticks to the timeframes promised. read more

Joseph and Koua came to look at our very very old AC unit. They spent a lot of time educating us. They were professional, friendly, and proficient. I would recommend calling Hawaiian Pro if your AC needs help. read more

This review is for RESPONSE TIME and communication only. We ended up going with another A/C company for our repair needs. Our A/C decided to get fried by a gecko in the control board, and although it's only April, some nights and days are very warm and muggy. As usual, I tried to look up on Youtube if it was something we could fix ourselves, nope. Yelp has a neat feature here where you inquire with a question and hit "send" to the respective businesses. I didn't know it would automatically send inquiries out to five companies (I did not chose them). I also didn't know who would respond, and when. This was at 7:30 PM on a week night. I was shocked to see that I got two responses back immediately, within a few minutes from Hawaiian Pro and within the half hour from another company....wow, don't these business owners take any breaks? Three were unable to service due to Covid; they sent me messages a few days later. One other company responded 21 minutes later (that's pretty impressive) but reported he was unable to service due to Covid closures. Hawaiian Pro was the only A/C company that agreed to help (the condenser in question was outside, so no contact). They gave me quotes and my options (fix or get new unit). Initially we were thinking of getting a new unit because the new brand was supposedly more gecko-proof, but it was out of our budget and so was the repair. We ended up getting it fixed with another company whose price was better for the repair but I was still grateful for the fast and quick reply, for his coming out to the house to diagnose the problem (he did not charge us). If his cleaning charge is better than other A/C companies, I may call on him again in the future. read more

Damon did call to inform me that he would be 30 minutes late from the appointed time. When he arrived he was able to analyze my problem and provided a quick fix for it. He was very professional and quite friendly, easy to talk to. read more

I wish I found Damon & his company years ago. Damon came out to diagnose our Carrrier split A/C system. A week later, a 2-man crew of his came in in thoroughly inspected each split unit (indoor), then made a final determination that the leak was coming from the outside unit. Damon is amazing to work with & his techs were also amazing. I highly recommend Damon & Hawaiian Pro AC! read more

Hawaiian Pro Air Conditioning - COVID-19 conscious - Heating & Air Conditioning/HVAC Near Me

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Damon and crew responded to our yelp work request within an hour and booked us for the next day. Our five year old Mr Cool a/c unit was not blowing as hard and as cold as usual. Damon came out provided a free assessment (all the way out in Waimanalo) and established it needed a deep cleaning and had all the professional equipment to do it on the spot. They did it quick, thorough and answered my curious husband's questions honestly and respectfully. We are definitely loyal customers now. Highly recommend. read more

If you need A/C work done, this is the place to hire! Outstanding work! Exceptional company! Reliable and professional! No bs just do the work. Pricing is very reasonable and they work very hard to accommodate your schedule! Shout out to Roberta, their scheduler! From now on all my a/c work will be with them! And I've tried so many over the years but now found my match! Stop shopping around and give Damon from Hawaiian pro a/c a call for you next repairs or servicing! read more

Our AC's fan blade motors were broken and so we needed a quick fix. Used the Yelp mass message to all AC companies in my area and Hawaiian Pro Air Conditioning was quick and responsive. Easy to set up the diagnostic appointment and the follow up meeting. Joseph was our tech who came by and he was quick to get to work, quick to diagnose the issue, and quick to replace the parts. Also, Roberta, who did the scheduling was amazingly friendly on the phone and followed up on everything. Highly recommend this company and its staff. read more

The BEST AC service I have ever gotten. Damon and his crews got the job done right. The were highly professional and polite. Their quote was best out of the other 5 companies that I got. We had 3 split AC units install at our 2 story house. Damon showed up to gave an estimate and I decided to go with his quote. The date came, Damon and his crew showed up, got everything done in one day and just the way I wanted it done. They made sure that the job got done right with no issues. A couple days after the installation, Damon gave a call to follow up if there was any issues. Nope, not one issue so far. Use thier service and you will be very satisfied. Great work and great people! read more

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Wonderful service! Damon and his company are nothing short of honest, kind, and hard working. We recommend his company to our friends and people we meet. read more

Damon Manning and his crew did a great job installing our new split air conditioning system after our old one broke down. He provided estimates on the different options we had and was very patient and communicated with us through the whole process. I would recommend Hawaiian Pro Air to anyone in need of their services. Mahalo Damon! read more

My two split AC units are squeaky clean!!!!!!!!! Can't believe I was breathing in all those molds before Damon and his team showed up and saved the day!!! They were so efficient yet very thorough. Even though the AC are super dusty, they helped me cleaned everything inside and out. I'm soooooooo appreciative!!!! Damon even help me write an assessment letter for my HOA (cause' they need a professional AC maintenance crew to evaluate all the parts are working prolly) AFTER his work hour. Best dude ever!!!!! All in all, If you have any questions with regards to AC, don't hesitate!!! Just call them up!!!!!!!! read more

Excellent service. Their response time and communication is quick and accurate. My only issue would be the service charge for paying by credit card. They could only give us an estimate until we had the service done so it was hard to know how mush cash to have on hand. What made it more difficult is their service tech didn't have any change when we tried to pay with cash. Ended up writing a check to avoid the 3.9% credit card service fee. Even with the cash/credit card issue I would still highly recommend them. read more

Damon was extremely professional and responsive from the very first phone call. He made time within a couple of days to come to the house for a quote & then said we could get a new unit installed as soon as a week from when we got the quote. His prices are reasonable & he was very knowledgeable on the different units, what each offered & maintenance requirements. He took a courtesy look at all of our units and gave suggestions on how to maintain them & keep them running efficiently. On the day of install, he arrived with a whole team of electricians & his own AC guys to execute the install of a new unit in a room that had no existing AC. The entire job took about 3-4 hours. Everyone on site was very respectful of our home, professional & left no signs of any job - aside from a nice cool AC unit. read more

These guys were the best! They replaced an old Mitsubishi split air. No hassles fair price. And they do maintenance service also.

Professional, and willing to work with you to optimize your ac for your house and per room. Had some vendors say it couldn't be done or they refused to even try, said it was the "only way" They worked with me and troubleshot the area and optimized the air flow in that area instead of "the cold air will fill up the room eventually" Guys are legit and willing to work with any brand of ac. Felt so lucky to stumble upon these braddahs read more

Called to see if 2 old units could be fixed. After inspecting Damon showed me the serious problems but still did some research to see if anything could be done. They were past parts availability though, so he offered several different options and a good price to get both replaced same time. My family was coming to see me so he very kindly made sure the house would have a/c before they arrived. The crew was really polite, professional and friendly. They did an awesome job! You could tell they take pride in good work, and they deserve to. Every courtesy was extended, every detail was covered and the units are working beautifully. I HIGHLY recommend!! read more

I didnt grow up with AC and living in Nanakuli its HOTT so AC is necessary. For a while my 5 year old developed and cough and runny nose.. we kept going to the dr and trying different remedies but he didnt kick that constant cough and runny nose. That's when i checked our AC and found mold in the fan blower!! I started to clean it but lack the knowledge or right tools to throughly clean a spilt AC and because its a solar AC i was more hesitant to take it apart. I went to Yelp to find a specialist and they responded quickly to my request for service. I loved their Yelp reviews and prices which quickly won my business. Scheduling was easy and Aaron and Jacob arrived to service our split ac. They worked together as a team. Aaron had great presence and you just felt safe with them in my home. I loved how Aaron spoke to Jacob encouraging him and showing appreciation unlike some supervisors I've seen work in the past, it was so refreshing! My children were home while they were working and my 5 year old son even commented about how he liked that they were so kind. They worked fast but efficiently and our AC unit is clean and smelling fresh, no mold, dust or mildew. Aaron gave us recommendations of how to maintain and service our unit so it remains clean and in great condition. Looking forward to seeing them again in 6 months!! Mahalo Aaron and Jacob for an excellent job read more

Damon came out to give us free estimate and he found out the issue with our split A/Cs. His crew came out on the following week and did the great job. They were very hard working, very pleasant, and honest!! We were supposed to get all of our 4 split A/Cs deep cleaned but once they investigated to find out that one of them is very clean and therefore no need the service. I thought that was very honest of them and make them even more trust worthy!! We definitely will work with them with any of our future A/C maintenance jobs!!! Highly recommend read more

We came home from Las Vegas to a hot house with the AC not working. We tried to contact the business that our home builder recommended for 2 days with no call back so we scheduled an appointment online for the earliest which was 2 weeks away! We were desperate with the heat so went on Yelp to find someone. Damon was the first to reply and out of desperation we hired, Hawaiian Pro. I am so happy we did. Our AC was up and running within 2 days and the price seemed comparable to competitors. What a relief! Had we waited for the Home builder's recommended business, we would still have 10 more days to wait. Mahalo Nui Loa to Damon and boys! I would recommend Hawaiian Pro for your AC needs. Damon is very professional and respectful. You won't be disappointed. read more

BUYER BEWARE...!!!!! Had Damon, the owner install 3 AC,s in my home. Very expensive and not good with customer service. Also, when he installed them he did not Wrap the entrance of hoses to the home to keep insects out! The main unit a Rheem Ac, I've had problems since he installed it. He's never available to come out but will schedule you later on. I've had to have another AC guy come out and fix the evaporation hose and route it outside of my home. I came home to find my carpet soaking wet. He was not available. My Rheem Ac since he installed it 3 years ago has had a leak in it this last year. He was never available to come out as I needed it. Had to get another AC company find my leak from his mistake and fix it. If you want his number. Inbox me... reliable doesn't rip you off. Damon is always on vacation or out on his boat. Thanks to all the people he overcharges. read more

So here's the play by play on my experience so far. Damon was the very first to respond to my yelp inquiry. I understand it's the hot season and everyone is busy but I was impressed that he reached out so quickly. One company said they are short staffed, another responded they dont do small residential jobs and the other ones have not responded back. Because of the busy season before he called me to schedule I was anticipating him scheduling me at the very best, end of week or the following. NOPE I messaged him after 6pm on Monday and he was at my home on Tuesday. The fact that he fit me in because I have 2 small children really made me feel like I was already a valued customer. Hes got a booked schedule so he came after hours. I really appreciated that. He came by on time as he promised and even gave me a 10 minute courtesy call so I was prepared. Again as a mommy to a 2 year old and an infant arrangements need to be perfect or its absolute chaos. He went over all the details of my home gave me a few options based on my home style, floor plan, and budget. I like having options! To keep this review 100% honest I can't say yet how he is compared to other companies because I haven't installed anything yet and no one is responding but I would do business with him based on my initial impression and his responsiveness. I like to support local companies that don't treat me as an account number and he definitely showed that to me. Kept in contact with me via phone and text during the whole "what I want" process. I let him know that we had a very specific budget and there was a chance I wouldn't go with him due to this. He not only gave me additional options but he also spent alot of time giving me some great knowledge on how things work, what to expect, and what to look for for my particular home type even if I didn't choose him. (Single wall, very little areas of insulation/vaulted ceilings, and overheating in areas where the afternoon sun hits makes my house unique) That's a person that cares about people and not just a $ amount. He could of walked away and not said anything further or bad mouthed other companies but he didnt. He treated me like I was family by letting me know the ins and outs so I can make a well informed decision. If I didnt have such a specific budget I'd already seal the deal with this guy. I didnt realize from the get go that because my house is so unique it's not just a simple install. Even my electrician confirmed that Damon's price was very reasonable for what I needed and the quality of the system he suggested will keep me happy for years) So, I'll keep you guys posted on what happens.... :) read more

Damon is very responsive and came to our rescue when our AC had a leak causing water damage on our walls! I called them in the morning and they were able to come that same day to drain and flush it. His techs are professional and very respectful. They explained what the issue was and fixed it. They work fast but efficient! K highly recommend Hawaiian Pro. read more

This review is for reliability. As you can see in the screen shots, he did not follow through. Disappointing. I found most places were very busy, and that's ok. But don't string people along. read more

Hawaiian Pro Air Conditioning - Seemed super enthusiastic... - Heating & Air Conditioning/HVAC Near Me

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Where do I begin !. My AC broke and I called a well known company out . Paid the 150 and was told sorry can't fix it . You need to do this this and that ... my quote was 3,648 plus more if need be . Being 5 mos prego with two dogs and a 4 year old living in EWA with no AC is a huge NO!. So I jumped on yelp and found Hawaiian pro AC . Damon came out the same day I reached out broke it down for me on what needed to be done then ordered the parts :) when the parts came in and the damage was worse then expected I was not charged since work wasn't done and they came up with another frame plan. He offered me a portable AC that he has available at the moment to help with the heat . called every-time there was an update. And then always provided options . From start to finish they were honest and open to alll my questions . They made the process extremely smooth . On the day my new AC came in his guys worked through lunch so they can get our AC fixed . I would recommend them to anyone !! read more

The Angie list gave me a contact and called to get Damon to inspect our A/C. He found several poor instillation as with stripped nuts and leaks. The company that previously came to inspect under warranty sent a fool. He did not inspect the units just the house and said they worked. I will find that company name and tell in a different post. Call Damon for good service that while a service call to inspect cost $100 I will trust him for any work including yearly maintenance. read more

Damon and his staff were great! We called for an estimate, they came by within a week and gave us a few options to choose from. Damon was extremely friendly and thorough in his estimate and recommendation and took the time to answer any and all questions I had. I trusted his expertise right away. We did have a couple of issues initially but Damon and his staff were extremely communicative and diligent in fixing everything right away! They really care about providing us with a perfect system for our needs and had great customer service!! The whole process was really easy and now we have a beautiful Diakon unit just in time for the summer heat! I'm grateful for their honest and hard work and would highly recommend them for any AC needs!! read more

Was having issues with our old split unit, they offered to come out to diagnose for free the same day. Crew showed up on time, masked up and they thought it might be a leak and gave me some options. After recharging they system they were still seeing the same issues so they narrowed it down to the compressor which would be cost prohibitive to replace. Damon refunded me the initial leak repair costs since he said they couldn't fix it, even though the guys spent a couple hours and materials working on it. I was happy to purchase a new unit through them since they were so honest about the repairs. They were able to quickly install a new unit the next morning with no issues. The two techs that worked were polite, showed up early, had masks on and answered all my questions. Thanks again for the awesome service read more

Five Stars hands down! I must admit, after reading some of the negative reviews I was hesitant to even give Damon and his crew a chance. But I have to say, he was professional, speedy, and took care of our AC in an excellent way! He was the first one to respond to our request, came by to check it out on the same day and installed our new unit 4 days later! On top of that, he gave us an excellent price !!! I can highly recommend Damon and his company, outstanding performance!!! read more

We needed to clean lur ac so we booked an appointment here and no regrets they have ahhhh mazing service such kind workers and done so fast and after they left we turned our ac on and it smelt fresh read more