Alot of these reviews on here have nothing to do with the tow company and more to do with the police agency that towed it. I talked with them and they are contracted by the agencies to charge a certain rate at a 1 hour minimum (even if it takes 30m to do the call.) and all they need is proper documents to let you get stuff out of the car and release it. The daily storage rate is also contracted to them by the police and they dont get to choose their own prices. read more

A1 towing is a bunch of rip off artist. They take advantage of victims and victimize them by holding their property at high interest rates which they accumulate and then on top of that their service fee for a tow is outrageous. They charged My Daughter $900 for a tow because they said it took an hour funny thing is at the crashsite. It took them less than 30 minutes. So they're allowed to inflate their cost and rob people. This is not a business. My recommendation is avoid A1 towing and save yourself a headache. read more

A-1 Towing - The car is totaled. What more do you want from someone who's in this situation. - Towing Near Me - Elk Grove, California

A1 Tow Services LLC, is licensed under Dpt of Consumer Affairs_Bureau of Automotive Repair Lic #269472. Per Calif VC § 22651.07; the owner of a towed vehicle has the -RIGHT- to free access to personal belongings in the vehicle; that means w.o. charge ! NOT ONLY was A1 part_of what appears to be an Illegal Tow/Impound; BUT ALSO denied such access ! I am both a Contractor + Registered owner of a vehicle towed by A1. Simply filing a BAR complaint against their license_is NOT good enough; Small claims limit is now $12,500. Hit em in the wallet ; their license will eventually get pulled ! read more

Mom's truck. Okay, it was my parents truck but we all know who drove it. Probably saved my kids life on Halloween at 2am when a drunk driver ran the red at Laguna and Bruceville and t-boned him. Thanks to A1 towing for letting us in late Friday night and again early Monday morning to get sentimental and needed items out. I was emotional letting this truck go after my Dad's death in July. Austin was helpful over the phone in expediting the paperwork so I only had to go to one yard. T let us in on Friday, he knew exactly what to look for in the complicated paperwork. Because I was a little emotional Friday I forgot the garage door opener. It's such a pain to replace those so I called in first thing on Monday. Melvin was kind enough to run over to the overflow yard to let me in a second time to access the truck where I had another good cry. Give the hard-working folks in the tow business a break. They work in a customer intensive and very necessary industry, cut them a break next time you see one trying to pull out into traffic, give them extra space on a road side, or take a breath when you have to pay to get your car out of impound. The lady at the counter did not park in the red zone bro, you did. read more

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This isn't the happiest of stories but it's one I'll always be grateful for and remember. Unfortunately my father passed away in a was a motor vehicle accident a few years ago. His vehicle and the several packed belongings in his truck bed that scattered across then scene were towed to the A1 yard. I was a little miffed on the phone by the customer service at one point but the second I walked in that door it immediately changed. The amount of care and though these men put into the situation while on scene is phenomenal. You could tell they spent time making sure to gather all they could and protecting his items from the elements. The amount of kindness, humanity, and empathy they have is something I would have never expected. Honestly, they were the easiest and kindest vendor/entity I had the pleasure of working with in that entire situation. I will never forget some of those key moments those men helped me with. Thank you A1 for all that you do. read more

i know it's a business but they did everything to take $408.00 from me that they knew wasn't warranted. i'm a 100% disabled veteran that has been granted disabled veterans plates and there is no yearly fee. a chp motorcycle cop pulls me over and didn't care whether i has exempt plates or not. he told me over and over that he was towing my car no matter how i explained the plates and process. i was hoping the tow truck driver would tell him "he has disabled veterans plates" didn't happen. they had my car for 3 hrs. and did all they could to get the money. at first it seemed the clerk at the a1 towing knew what was up and i thought he was going to just release my care after i got the release from th chp headquarters. but no! he got on the phone with someone in the company and i was told that 100% disabled veteran has to be on the print out i just got from the dmv! and they still couldn't release the car because even though the chp release the car to me. "to me!" i need a vehicle moving permit! so back to the dmv! she told me, i'll give you a permit, but the chp have already released the car to you! i also told her they're going to make me pay because 100% disabled veteran is not on the print out. she said, "we don't do that because the print out says annual exempt and amount paid, no fee! you can't even get those plates on your car unless you are a 100% disabled veteran!" so these people didn't even want to make sense and was going along with chp barney fife for the money! citizens arayest! citizens arayest! i served the country to protected those who don't even like me or give a damn! on a fixed income and they didn't give a dayum! i'm not the type but i'll tell everyone to avoid them because they'll do or ignore whatever it takes to get your money even if it's not warranted. read more

A-1 Towing - PHOTO OF MY DISABLED VETERANS LICENSE PLATE. - Towing Near Me - Elk Grove, California

Can't even stay open to take my money on the weekends so I can get my car out guys?? You will put in work to make sure you tow it there, but have no way to release it back? Parasites and Roaches. Clicqued up with "Smelt Grove" Falice and get paid off of tax payer's misery. read more

I didn't like the reason for using there's service. My car was hit and totaled by a unfocused driver. A1 towed my car from the accident. When I was ready the retrieve my personal items from my car, they were very nice and accommodating. The office staff was very pleasant (which is not always the case when dealing with tow company's) My car was stored at a different location. But the driver was very prompt in meeting me there as well as patient while I took pictures of my car for my insurance and retrieved my property. I had to go back a second time with my husband because I'd forgotten to get something. There were super nice and even seemed empathetic about my situation. Overall, they made a bad situation a little bearable. Thank A1 read more

one of the few companies still doing business with integrity, car got towed i showed up they helped me out with fees and everything in my car was left they way i left it and i think those 2 things is the biggest worry with tow companies... they know how to tow without damaging your vehicle, they aren't thieves and they aren't greedy read more

Terrible customer service. I called ahead of time to make sure they were open, to go pick up mal me things from my vehicle. they said they were open. I get there and no one is there. The neighboring business saw me and let me know no one was there yet. They took 30 mins to arrive. No professionalism. read more

Thank you to all of you who came out to support our fallen officer. Our family and our friend. Though we didn't get a chance to personally thank each one, we saw you!!! read more

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Incredibly rude customer service. Had flat tires and requested a tow through MB Roadside Assistance, was given a tracker for A1 Towing, stating they'd arrive in 40 minutes. After 50 minutes, I called the contact number provided for an updated ETA, and was told "why does it matter?" "He's on his way" "no I can't give you an estimated time" "just wait". Incredibly unprofessional and frustrating. An ETA is standard practice, and an updated ETA is nothing out of line read more

If I could give a 0 star rating, I would. Horrible service. Mislead me with the wrong information and documentation to provide. Made me run to two different place and paid over 300 bucks to only not need it when I got there. Also, ends call on customers like me when I needed help and information. read more

I had the best towing experience with A-1. They arrived far before the estimated time, the truck was spacious and immaculate, and the driver was very friendly and helpful. The hour drive to my tow destination was extremely pleasant and comfortable. A-1 sets the bar in terms of cleanliness, quality, and punctuality. I would certainly recommend this towing company. They have changed my standard of what is expected from a tow company and its drivers. Additionally, my drivers same was Eli and he could not have been more personable or helpful. read more

I want to take the opportunity to thank all the staff, especially Pat with A1 Towing for an incredible job in towing our motorhome into service after a break down. Having my own business, I appreciate the professionalism in analyzing and consulting with others to tow the motorhome safely. I also admire the personal reach while constantly communicating! This tow made my unfortunate breakdown allow me to laugh and release all worry! Thanks Pat for taking care of us! You're awesome with a smile on your face and a can do attitude! Much appreciation! Thanks, Dr. Norman Lorenz read more

They towed my car without telling me where they are taking it and were gone withought any paper work! Then i had to get in touch with police to find them read more

THEFT! THEFT! THEFT! My mom is in a bad four collision accident and had her clutch in the car. A day after she noticed her money in an envelope (up to $700) and all her gift cards with hundreds of dollars were STOLEN. THESE PEOPLE ARE THIEVES! This is the most unacceptable behavior and the people who stole it are going to get extremely caught up. We are taking immediate legal action, this is UNACCEPTABLE. Beware and avoid at all costs. . read more

I wish I can give this place 0 stars. Bunch of money hungry assholes who work here. My car was in for 1 day and they are charging me $500!!!

Chris, didn't get his last name, but I wasn't sure if anybody could get my car out of where it was. He sure did! Super nice, great guy! Thank you so much! Wish there were more people like you in the world! read more

From the very start A-1 towing has been just terrible to deal with in the recovery of my vehicle found after been reported stolen from in front of my home in Reno Nevada. After I was called by Chp officers that they found my 2016 Chrysler 200 (which was paid off from hard honest work) I was told they would be handing over my car to A-1 towing of Elk Grove California. I immediately phone the tow company and was rudely spoken to by the secretary. I was told that my total was already at $375.00 for the initial tow. That they closed in 2 hours and would remain closed for the weekend but charges would continue to increase. That I would have to pay in person, and that they wouldn't be any waivers being that I am the victim of a crime. I asked for a supervisor and was told that I was speaking to the supervisor so I asked for the owner who I found out was an older fellow named Mr Maguire. I was told he would be unavailable until the following week. I asked to leave a message for him and still I haven't heard from any of the owners/operators/sons of thia company regarding the theft if my vehicle niw by them A-1 Towing. I've called numerous times only to be sent in circles by the staff which consist of this woman with an apparent problem speaking to the public. This woman was more than rude she was pure hate. I couldn't get one thing accomplished dealing with her. She was extremely negative while speakinginh about how they would keep my car if I was unable to pay there fees. Long story short no company rep returned my calls and A-1 Towing locally owned put a lien on my car and that's that. No note of apology not and offer to returny articles left in the car nonething. How is it my car which was reported stolen Reno Police Department case # 23-10065, found by California Highway Patrol, towed by A-1 Towing/Stolen by the rates placed on car legal. This company is stealing from hardworking people. Taking full advantage of the predicament people are places in when towed by there company. I plan to take action as soon as I can . I'm sure I wasnt the first and I won't be the last person this company does this way. We need to report them and hold them accountable for there actions ...this review is hopefully the start to and end where people are taken advantage of because of their race, sex, or housing class. If there are any options or attorneys available please contact me. Arthur Flintroy @bw86031@gmail.com or 77569091or7756991142 read more

Eli transported my Mclaren to Reno and back without any issues. Had another transporter come out prior but refused to take it due to the cars value and they said they weren't "comfortable" towing an exotic. Thanks again for saving the day Eli and allowing me to text you throughout the tow. read more

On march 9th 2019 as i was driving home down 99 south bound the big flat bed rig was. Not only speeding doing 85mph but driving down the. It with is light bar on. So i let him pass. And flashed him with mine to let him know his was on and he hit his reverse work lights and flipped me off. If he would have just. Not. Be such an ass. He wouldn't have got a spitter thrown at his rig. Screw this tow company will never use them. Cuz if there drivers act like this then how will there customers service be in the office. Crap ass tow company. Of i could. Do. Negative. Stars i would read more

This place has towed 3 different cars, from three different people I know. Each time, items were missing out of the vehicles. Yes I can say they say they aren't responsible for missing items in their tow yards. But if a vehicle was towed illegally in the first place and the vehicle was locked up, also picked up from tow yard right away, why are the tools and welders and Equiptment all missing? I'll tell you why. They have some scum that scouts vehicles they think they can tow and look inside, tow the vehicles and steal whatever is of use to them. Quite a racket there. They need to to be shut down and prosecuted! They make me sick! Syphoning gas from the gas tank. Proof? Yes, I live in a new neighborhood that has Ring and we all have cameras that show anyone coming near our houses and or our property. The cameras have the vehicle being towed and every event before and after. Yes A-1 Towing in Elk Grove Ca! See you in COURT! We gotcha!!! Dirty sobs!! read more

Thank so much Charlie andA-1 Towing! Charlie towed my daughter's car after a car accident. It was chaos and I had a lot of questions. Charlie is professional, patient, friendly and knowledgeable. He didn't mind waiting for me while I was on the phone with my insurance company and deciding where to take her car. He patiently answered all my questions and knew exactly the place where I wanted the car to be towed to. When we got to our destination, Charlie made sure the car windows were closed, doors were locked and secured. Charlie even asked me if someone was going to pick me up before leaving. Thank you for taking care of us! Also, thank you A-1 for hiring Charlie. He is definitely an asset to your company! read more

By far the ***WORST*** towing company in northern California. Customer service here is not A-1. Do yourself a favor and call somewhere else.

I can't speak to the services delivered by this company, but their driver is currently at our apartment complex in Woodland, CA to load up a car, and just urinated at our garbage area in plain view. Truck had the number 17 written on it. I would really hope that this is behavior that their management doesn't condone. read more

I had a flat tire and called AAA. A1 responded to the request quickly and was there within 15 minutes. Sirin was friendly and worked very efficiently, especially since I was driving my husbands truck and had no idea where all the tools and spare was. Would consider hiring them for other services. read more

State Farm sent A-1 Towing to my house for my "roadside assistance". My 75 corvette died halfway up my driveway and because of the slant, we couldn't push it up. Ian was the driver that came and he was awesome! For someone like me that knows nothing about cars, I thought it would be easy just to push the car up the driveway lol. It turned out to be way more complicated and Ian and my husband worked great together and got my car secure. Ian was very patient and went above and beyond to help us. read more

If I could give zero stars I would! Absolutely the worst ever! My car was impounded because of late registration. BY LAW, if you can prove the car is yours (pink slip and your ID in hand) they are supposed to let you get your stuff out of the car. THEY WOULD NOT! They said, TOO BAD. . THEY ARE BREAKING THE LAW BY NOT LETTING YOU RETRIEVE YOUR BELONGINGS!!! They are trying to scam you! Horrible!!! Fight to get your stuff back. Go to the police dept. and plead your case to make A-1 comply with the law! read more

Horrible customer service. The guy was 2 hours late, didn't bother to call or text me, I had an appointment that I was obviously late to for the car to even get repaired. Horrible attitude, no sense of customer service, and why were there tools left on my windshield when they got it to the location? Do yourself a favor, you're better off with any other towing company besides this one. read more

If it was possible, I would give zero stars. I have never had to deal with anything like this before. The driver was unprofessional and beyond rude. I stood there and saw him argue and throw his middle finger up at another driver over nothing in front of my kids. The driver seriously had anger issues. Thank you for the most horrible service I have ever had to deal with. read more

While I had to wait almost 2 hours for AAA to find a tow for me, Eli arrived and made quick work of securing my car on the truck. He was kind and courteous and a safe driver. And he even identified the problem with my vehicle, which my mechanic just confirmed. Thank you for the rescue! read more

This is for Larry who came to tow my Honda Accord to my mechanic as the car was not starting. Larry took a look at the engine and figured out the problem of a loose wire on the solenoid. After he connected the wire, the car started and was fine. Larry saved me a trip to the auto shop and saved me $$$. Thanks Larry and recommend A-1 towing. read more

I had a very good experience with A1 towing. My car was all the way up in Shingle Springs at the time it broke down and they went all the way there and back to Elk Grove. I have worked with them before and I'm very happy with the customer service form all the guys I have worked with. Thank you guys!! read more

Had a breakdown AAA sent this company to tow me in to Nevada driver was belligerent. Demanded I go and pay him $300 for overage. I have AAA Premier with 200 miles. He is at a tantrum when I said no and he drove away. Save yourself time find a different company. read more

This company makes money by ripping people off. I doubt they care much about another bad review as it only adds to their Scummy Tow Company Street Cred. This Company towed my daughters car after an accident at the request of the police. The car was not operable. I signed over ownership to A1 so they could sell the car which was suppose to cover all expenses. They claimed they only sold the car for $70. Yes $70. The engine had less then 50k miles. These tax dodging losers then sold a claim to collection for $2600 on top of keeping the money for selling the car which I can assure you was more then $70. The accident was less then 2 miles from the tow yard. ($2600????) What is the income tax bill on a sale of $70? The Collection company told me that they sale all of their cars for $70...Ha...What a scam. read more

Had car impounded and A-1 placed unnecessary obstacles trying desperately to delay release an extra day. They acted as though it was a unique situation which it was not. Money hungry and unethical. read more

Great Service!!! 5 Stars across the board! I had a flat tire and I could not get the lug nuts off of my old Camry, so I eventually called AAA. A-1 Towing arrived early and even called to find out my exact location. Very quick and professional. Thank you very much! read more

Driver in their large truck tow rig cut us off on the freeway changing lanes, then proceeded to flip us off in his mirror. (which I replied with the same). About as unprofessional as you can get. read more

My vehicle got towed. I had a bunch of mechanic tools and when I went to pick it up some went missing. A whole set of swivel ratchet wrenches and sockets. Bad business folks read more