As always, they did a great job. We had some stains this time that they took care of and some pet…read morestains too that they took care of. They showed up on time and went over everything I wanted done before they started. They worked fast and the carpets look and feel clean. Very pleasant to work with and very efficient.

Don't believe the reviews. I don't know how this company pulled 700 -4.8 reviews on Groupon but…read morethey did a terrible job on my carpets. Have in house video of the guy working here. He sprayed the pre-soak willy nilly and missed entire spots while actually buffering the carpets. Left my carpet full of stains and never once offered to clean them even for an additional charge. Told me my carpets would take 3 hours to dry they were dry in 15 minutes. Never changed the buffer pad and out my door in 30 minutes. I made my complaints to his face but told me to complain to the office maybe I could get a refund. Ok I am a home improvement contractor 40 years in the business and I could tell the guy was a con by the look on the guys face when he approached my door. Ten minutes after he left I ended up going to Giant and renting a carpet Devil shampooer. Never again!

He was excellent to work with.... highly recommend price was very good..... Did the job right on…read morethe spot

My wife and I were both extremely happy with everything -- from the initial professional contact to…read morethe perfect spotless results.

I wish I didn't call this service. I have an open house scheduled. Paid big cash to hire AAA Carpet…read moreCleaning. When I checked the carpets, a lot of brown spots left. They ruined my carpet. The guy isn't professional at all. He cared to get money in his pocket. Their service ruined my open house. Nobody come to fix it after I called them at least 5 times. I had many carpet cleaning services. This is the one I am sure to stay away.

I didn't give AAA much notice on getting my living room carpet cleaned and they bent over backwards…read moreto accomodate my short notice. Not only did they fit me into the schedule later in the day (they stayed past closing time), they did a fantastic job and were open to my expanding the areas that they cleaned since they did such an amazing job. It is now roughly 6 months later and with 3 dogs and 2 kids, I need another visit. I will be calling them again for another visit. They've won me as a loyal customer.

The quality of the service was what I expected and have received in the past. I am providing this…read morereview to inform customers about the pricing value. I requested two (2) areas be cleaned (the living room and the set of stairs); the quote was around $140. Three (3) "areas" cost $179. I decided to add a very small hallway in the townhouse. Ultimately, the invoice totaled $175. I would have gotten an entire room cleaned if I thought the price was going to be the same as adding on a tiny hallway. Typically, when I've had room areas cleaned by any of the companies, areas included rooms such as a bedroom, living room, dining room, etc. The fact that a small hallway costs the same as these larger areas is NOT a good value. I called, and Steven's ChemDry stood by their pricing. Although I've used them in the past, I will explore new options.

Our dog had badly soiled our new carpet. Our best efforts had failed to sufficiently clean the…read moremess. Steven's team arrived, got right to work and our carpets are like new again. Literally like it never even happened. Additionally, I was worried this would take several hours as we have a fairly large house. But 1 1/2 to 2 hours, way better than I was expecting. Very happy with the work. One word of potential wording, they don't take Discover.

DISHONEST and UNTRUSTWORTHY. I used this vendor's service on Jan 13th, 2023. Upon paying my $155…read morebill, I gave the technician a $100 bill and asked him to put the rest on my card. He charged me full price (I'm sure accidentally, neither of us caught it); however, that's not the issue. I realized it the same day and called the company. The supervisor answered and said he had to confirm with the guy and he'd call back. He then said the guy denied it. In disbelief, I asked if we could all hop on a joint call because there's no way he'd say that. The tech joined the phone call and said, "No, I didn't give him $100." He said, "You gave me a $10 tip, but that's it." To my face, to my face he lied. I still truly cannot believe this, and 3 years later, I am still in disbelief. I am not the type to leave reviews, especially negative ones. But to lie to my face, knowing I gave him $100 toward the bill, is unbelievable. Then I unequivocally told the supervisor that I was overcharged $100 and would like my refund. He told me that if the guy said I wasn't, then he wasn't going to believe me. This was the second unbelievable statement from this company. You have a customer here who is heart-wrenchingly telling you what happened, and you say, "We don't believe you?" Are you kidding me? Three years in the making, but I will post this review on every platform I possibly can, and I wonder how many people will believe me now. Service Date: Jan 13, 2023 Invoice Number: 12016

I just had the most amazing experience with a carpet cleaning company called "Shiny" & I received…read moreTHEE BEST service from their representative named Douglas Rodriquez. Not only was his communication on ETA excellent, but he was friendly, professional, reassuring, & respectful - everything one would hope for in what has become a rare phenomenon - good old-fashioned customer service! My light bedroom carpet had gotten badly stained with dirt & boot tracks & Douglas made it look like new! Such a delightful man who clearly enjoys his work & making customers happy. He will be my "go-to" guy when I need this type of work done again!

Stop looking! This is the BEST carpet cleaning we have experienced! Steven V. had the best…read more"attention to detail" and quality customer service. We have cream colored large area rugs (one with a coffee stain) and they came out looking brand new!! Amazing job!!

Had some minor couch stains on a 3 seater and they came out within 2 days to clean. Scheduling was…read moreeasy. The technician was friendly and did a good job. He explained everything and was done quickly. My reason for 3 stars is because on the phone they quoted me $89 to clean the entire couch. The technician then said it would be $250... He took off $60 so the total was $190 but that's more then double the original quote. I paid it begrudgingly because it needed to be done, but the stains were not major so the experience was marred.

They soaked our living room rug when steam cleaning it. It took aa week to dry. However, the lady…read morewho answered the phone had it picked up where it could be dried quicker in the shop. So they tried hard to make good on it so it was dried and brought back to us in a few days.

Five HUGE stars! We neglected our carpets for years with a dog and 4 kids and it definitely showed…read more Our carpets look like new again and we're wondering why we didn't use them sooner. Excellent customer service and much less expensive than I thought it would be.

I've used Martha's 3 times over the last 2 years and this review is long overdue. They are…read moreprofessional and really know what they are doing. I got a fair price for cleaning both my wife and my car at the same time, and I feel like the work was done as if it were their own cars. Last year, they cleaned the sofas in my home. I thought I needed new sofas until they were cleaned and I was amazing at the outcome. Jaime is a real pro. He cares about the work he does. Will definitely continue to recommend.

Used them for the first time in my townhouse for what was supposed to be a "deep cleaning."…read moreTerrible service, ridiculously expensive. The "deep cleaning" turned out to be a rudimentary, standard vacuum, mop dust deal--no extras at all, and for that they charged DOUBLE what my regular cleaning crew cost. DO NOT USE THIS SERVICE. I'm guessing their commercial customers don't question their high prices, but for residential cleaning, they are substandard service and DOUBLE THE PRICE you can get elsewhere.