I have been a customer of A & B for 3 decades. I was a happy customer when it was run by Mark A.. I went there last year for a simple brake job and was happy with the work they did and the price they charged. They have a fine mechanic who is still there. I was not happy with the multitude of things they said I needed and there extra fees. I took my car in last week and was terribly disapointed. I approved the diagnostic service which was $180. I declined the high end parts they wanted to use. the labor and shop fees, The total bill was about $2000. $175 was shop fees. When I went to pay the diagnostic fee it somehow grew to $205. I bought some remanufactured parts from ebay and put them in myself. Total cost $130, 2 1/2 hours work and two dirty shop rags. Car runs perfect now, Will never go back. We miss you Mark! read more

They grossly misdiagnosed my vehicle, and then charged me over $200 in a diagnostic fee. Run, do not walk.

DO NOT USE THIS SHOP! Notice most of the good reviews are from prior to the new ownership around 2023. Once the best shop in town under Mark Ausbrooks. Now the WORST! After using this shop for 20 years, I went back for an oil change & suspension work for a trip to California, (not knowing the shop had been bought by a new owner instead of being taken over by Mark's son upon his retirement). The new owner told me I needed a new timing chain and that if I didn't do it, I wouldn't make it 1,000 miles. The car had been running perfectly fine! Trusting the shop after 20 years I paid up for the work and drove a couple weeks to work in Windsor. Then left for California. The car broke down coming over Donner Pass into California, (barely made it 2,000 miles). The car was broken down for 8 months & the Audi dealership in California told me they don't recommend changing out timing chains and that they're designed for the life of the car. Either the timing chain work gasket sealer and/or the wrong oil filter produced a gunk that ran through the entire engine. I ended up having to replace the engine at a HUGE cost! A&B did not stand by their work and hid behind their shop insurance denying the claim. In sharing my story I've encountered at least 3 other people that have had very bad experiences with the new shop owner. read more

Be warned: A&B Import Auto was sold to a new owner in either August of 2023 or 2022, depending on who you talk to. Everything looks exactly the same and there is no indication that there is a new ownership. I took my car in for a "courtesy inspection" of the hoses, etc., thinking I was still dealing with Mark and his folks. After 4 days of telling me the car would be ready the next day, the new guys finally texted me a link to the estimate. It was for over $5,000.00. I was beyond shocked, as the car has been meticulously maintained since I bought it new, and most of the maintenance was done by A&B import. That's when I learned that Mark was no longer there. A customer in front of me was told that they had records on the cars going back 12 or 13 years. When I asked if they had looked back on the records for my car, they claimed that Mark was just a "pen and paper" kind of guy, owing to his age, and so there were no records they could access. (Funny how I have computer print-outs for everything that was done before these guys took over.) Then they went on to give some dubious explanations as to why my car needed such major work. It quickly became clear that I was no longer dealing with the "old" business, and that they saw me, an older woman, as an easy mark. I was thoroughly disgusted. Needless to say, I won't be going back. read more

I took my Mercedes GLC there for an oil change and had a great experience. Staff was very friendly and knowledgable. They offer quality service for an affordable price. They also let me know about upcoming services that I should expect and offered valuable advice. read more

Had a dead battery. Luckily my car was in my garage. I got the car towed to A&B. After a week and no communication from them, I called; they said it would be ready that afternoon. I got a Lyft Ride over. May car looked as though it was left outside for over a week. it was unusually filthy dirty. The bill was $536.00 to replace a battery. I CAN NEVER GO THERE EVER EVER AGAIN!. Car had unexplainable mileage. I thought it was odd when the owner handed me the key and the mechanic blurted out he loved driving the car. 30+ mile were put on the car. I guess the battery had to be tested! sadly, I know who the owner is who no longer owns this business. read more

Great place in so many ways. Took vehicle in for second opinion after going to the dealer. A&B were open, honest, and fair. I ended up taking our vehicle to them and it was turned around quickly. We liked them so much, we immediately took another car in for diagnostics. They provided a fair assessment and diagnosed a potentially complicated/ expensive issue with much simpler solution. Now, we are satisfied with both vehicles and planning on taking a third in for some maintenance. read more

If you're anything like me, you're reading this because you want to know two things...(1) are these guys trustworthy and (2) Do they know what they are doing? The answer is definitely YES and YES! We were passing through FC for a few days and started noticing a humming sound on our way into town that I thought might be wheel bearings. I was crunched for time and needed to leave on Saturday to return to Texas. I took my '04 Honda Pilot to the dealership Friday morning for an oil change and to see if they could diagnose and repair the humming sound. At best, they would try to squeeze me into the Saturday schedule but there was no way we were going to leave town before the following Monday or Tuesday. So I called A&B from the honda shop and talked to Michelle. She assured me that they could look at it immediately and probably get me on the road by sat. They also had a loaner car I could use for $9 a day. I quickly made my way there and was very pleased with their shop and service before they ever did anything. Mark, the owner for 32 years, started diagnosing the humming after the oil change was done and called me around noon saying that it did seem like a wheel bearing issue but it was difficult to tell which one. Together we decided to replace the front right and then retest. Unfortunately, the noise did not go away. By this time it was late afternoon but Mark said he would work on it into the evening if I wanted to replace the front left (charging only for parts). Short version of the rest of the story...replaced front left, still noise. Replaced back right and problem was fixed! Also checked rear diff,put in new fluid, replaced trans fluid. And when all was done, Mark was very gracious with his time (basically working all day on sat) and labor costs and seemed primarily concerned with fixing the problem and getting us on the road. We were totally "over a barrel" and he could have taken advantage of that, but instead, he did the right thing, made some money and created a very satisfied customer who wants to send other people his way. You reap what you sow! Thanks Mark and Michelle for your help and for being different than so many others! read more

One morning my car battery died, and I was in a pinch. I looked up some auto shops in the area and started to call around. The first place I called (another top rated shop on here) was unimpressive. The guy who answered the phone couldn't care less about my problem and was not helpful at all. So I called A & B, and spoke with Mark who was very professional and helpful. After I jumped my car, I took it to A & B where my battery was replaced and I was literally in and out in about 45 minutes. I felt like my concerns were addressed and my time was respected. I will be returning to A & B for all my car maintenance needs in the future, and I suggest you do too! read more

I have a 2000 VW Jetta with 240k miles. Mark and the team at A&B always treat me fairly, understand that affordable repairs on my older car are important and always offer more affordable options. They typically have loaners to borrow while your vehicle is being repaired. Overall, these guys are top notch for any European car repairs, you won't find better people or more affordable and reliable repairs! read more

I recently purchased my sons first car and was looking for a mechanic I could establish a working relationship with. The qualities I most look for are honesty, knowledge and professionalism. After meeting Mark, the owner, I felt I had made the correct choice in going to A and B. I definitely got the feeling I had meet the mechanic I could do business with for a long time. Thanks A and B Import! read more

I took my Saab to another shop in town and have been feeling like I spent a lot of money for work that wasn't done. NOT the case here. Mark and everyone at A &B have been nothing but helpful! My Saab overheated last week, turned out my water pump had been damaged and a lot of things went wrong all at once. Not only did Mark stay and wait for me to get a tow truck until 6:30 on a Friday night, but they gave me a loaner car for the week (no additional charge), completed a full inspection of the vehicle, replaced little odds and ends (like windshield wipers!) without charging me, and most of all: kept in contact before any work was done. As a girl far away from home and a Dad who can help with car decisions I feel like these guys are completely trustworthy. Quality work, reasonable prices, and they do everything they can to make sure you are taken care of. Phenomenal customer service! read more

Mark and his team are rockstars. I brought my mk4 r32 in to get working again after Ed Carroll botched the repair. Side note: don't bring your car to Ed Carroll, terrible service department. Mark and his team was fantastic, providing clear and concise feedback on the progress of my repair. They let me drive a loaner car for as long as I needed and after a short time, they diagnosed the problem and sent me on my way. I will be recommending A&B Import Auto to all my friends and family due to their fair pricing, top notch customer service, and a commitment to getting the job done correctly. I suggest you bring your car to Mark. You will not be disappointed read more

Mark the owner is a great guy! Very honest and they do what is best for their customers! Had me in and out quickly and back to work in no time! Definitely recommend this place! read more

Took my Saab here after another shop failed to fix my fuel system and resorted to duct taping my fuel lines together. The people that run this shop are very friendly. They initially couldn't repeat the problem I had complained of but took the time to investigate and ultimately found the numerous problems that the other shop created. Saab's are always expensive to fix but I felt like the pricing was fair for all the work they did. When I picked up my car they had kept all of the parts that they replaced and explained/showed me everything they did...everything! They also do a once over and look at everything else on the car and just make note of what may need to be addressed in the future but don't try to pressure you into doing any of it. Next time I'm in Fort Collins I will definitely go there for any work I need done. read more

Mark and his team of mechanics are nothing but helpful, honest, and knowledgeable. It seems Mark will go out of his way to help just about anyone, which, in his industry can be a rare trait. I've never had to worry about getting taken advantage of and his teams never relies on quick temporary fixes. They truly keep my Volvo running everyday and if I run into any problem, Mark is always more than willing to help. Best mechanic experience I've ever had, A&B rocks! read more

We were referred to A&B from another mechanic when our daughter's 1995 VW Cabrio was having issues with either the clutch or transmission. We asked Mark and his team to figure out which and give us a repair estimate. We also asked for a check of the car and honest opinion of the status of the it overall because our budget is very tight. Turns out it needed a transmission which was going to cost what we figured and was more than we had paid for the car 3 yrs ago. Mark even looked into used transmissions but they were only $200 less. He never tried to push us into fixing it and they gave us a really clear report of a few other less critical issues. I was impressed because A&B knew that with the issues the car had, we probably would sell the car and not be repeat customers but they did a thorough job anyway. I liked how they treated us so well, that a day or so later when we found another car (Honda) that I wanted to have him look at before we signed the paperwork, he went above and beyond to get it in for a look. Again, A&B presented us with an honest opinion and detailed facts to work with so we bought the car! I feel confident that my daughter is safe in this vehicle and that we got a good car for the money. Guess what shop our multiple import cars will now be going to for work?! That's right...A&B Import Auto, Inc.! Thank you! read more

A&B Auto is about the best service you can ever expect to anywhere from a team of superbly knowledgeable and entirely competent mechanics. I was working at the time for very low wages and drove a Saab 93 convertible. About a week after purchasing it, the serpentine belt broke. Not only did Mark and his team quote me a very fair price, they also, at no extra charge, installed the upgraded pulley system to improve the longevity of the new belt. On top of that, they were able to swing a deal were the core charge for my old battery paid for a brand new one that was top of the line. They are ABSOLUTELY honest, reasonable and down to earth experts who will work with you (btw...they also gave me a nice loaner car while mine was being fixed) in an honest and humane way to ensure that all problems are resolved. They really do deserve all these 5-star reviews because they are one of the few mechanic shops I have ever been to that gives you that sincere old-time honest service with no bs and consistently go out of their way to provide the best possible service! Way to go guys! You really treated me more than fair and saved my car. 100 stars guys! read more

This is my second review on this auto shop. If there were 10 stars available I would give them 10! They are amazing and honest. When my daughter was in college and we used A&B when she was driving our Civic. Now she's graduated and purchased a CRV. Someone noticed that her car was leaking oil so I told her to take it over to A&B to have it checked. They checked it for her and found a loose oil drain plug. They tighten the plug and toped off her fluids - no charge. A&B has a customer for life!!! If you don't have a mechanic that you are comfortable with go to A&B you won't be disappointed. read more

Mark was excellent in his thorough inspection of my 1991 Alfa Romeo Spider. He hit on every system and part and really knew his stuff. Thank you! read more

I live in Colorado Springs but my son lives in Greeley. He is trying to buy his first car and we are looking at inexpensive, reliable models. We thought we found a "too good to be true" deal in Fort Collins so I drove up to see the car. Everything looked great to us and we were sold but my son thought having a mechanic look it over was wise thing to do. We called A & B Imports and they told us to bring the car in. They took their time going over every aspect of the car, inside and out. The mechanic was explaining all of the problems with the car and the seller interupted him to explain an issue and he politely informed her that we were paying him for an honest evaluation of the car and that is what he was going to give us. We ultimately decided against the car because it appeared that it had been in a pretty bad accident that the seller was trying to cover up. At any rate, I appreciate the professionalism, the complete check and the time he took to explain everything on the list. Not many places like this these days! read more

I rely on A and B to keep my VW running. They have never let me down. Mark and his team have done transmission flushes, brakes, heater core, and many other repairs on my Passat. I have been impressed with their ability to communicate well with customers, provide loaner cars and rides, and perform quality repairs. Extra bonus-I have received coupons for La Luz burritos from A and B. Right on! read more

I took my Porsche Boxster here to have an issue with ignition noise investigated. The team here did an outstanding job of diagnosing the issue (on very limited information) and then fixing quickly and at a fair price. These guys are friendly, trustworthy and have great customer service. I highly recommend them. read more

My car had broken down (alternator failed) and they were able to fit me in and get my car fixed the same day which I was greatly appreciative of so I didn't need to go rent a car for work. They also provided a shuttle for car pick up which made things easier. I'd recommend this place for fast service, reliability and good prices. read more

I have had two cars serviced over the years here, a 07 Dodge Caliber and a 07 Kia Sorento. I must say the guys here are really professionals. The quality of work is always great and and the pricing is always fair. I think it's great that they have loaner cars as well, they've really helped me out anyway! Thanks again guys. read more

I was the passenger in my vehicle which was wrecked and impounded by police even though it shouldn't have been because I had insurance and no crime, no DUI, nothing. So it was against my will that my precious car was even at this place. They charged me an arm and a leg to get it out of impound. They told me that if I had THEM repair it they would dissolve of those costs and use it towards the repair of the car and they also told me that if I was just willing to make payments they would work with me for as long as it takes to get it repaired (because they quoted me over 16k for repairs and that would take TIME). However, when I gave them the go ahead and offered over 4k of a down payment, they told me that they never said that and they would NOT take payments that I needed to pay over half of the estimate now and the other half soon when I came to get my car. So that was a scam as was the credit towards the impound fees they charged me while I was sick in the hospital and had no idea where my car was. I got my car early in the AM but they still charged me for that whole day at unreasonable rates. I finally just came and GOT my wrecked car and took it elsewhere and found out everything they quoted that was broken was in fact, NOT BROKEN. They quoted 16k+ to repair they said they stopped after they got to a certain number but that it would cost far more than what they quoted. I got it into somewhere I TRUST that I've known my whole life and they said the max it would cost is 5k and all of the parts they said were broken were in fact not. Additionally, the quotes they gave me on the parts and the labor were SERIOUS rip offs, overpriced and overquoted by over 3x the actual cost at a reputable place. read more