The delivery was bad, with scratched walls and poor installation. The refrigerator doors are…read moresupposed to close by themselves, but they did not adjust the doors. Left plastic on the appliance for me to take off, and the material is stuck under the door handles . Had to call the manufacturer to come out and make a service call. sold me an extended warranty, and I asked if the warranty was through the mfg and he told me yes, it was not. I think they call that bait and switch. I would not recommend this company.

I recently moved to Houston and purchased a washer, dryer, and refrigerator for my new home just…read morethree days ago. To start on a positive note, the salesperson (DJ) was very kind and helpful, and the delivery team--Tyrone and another gentleman whose name I didn't catch--were professional and went above and beyond. Unfortunately, the appliances themselves have been problematic from the start. The refrigerator had issues at delivery, and the washer malfunctioned on day one. I am now only a few days into owning these items. After calling and not receiving a response, I went into the store on the second day. I was told that because the appliances come with a one-year manufacturer warranty, there is nothing the store can do to assist. I asked about their return policy, as the items were not functioning as expected. Their paperwork (and the sales person) stated that returns can be made for exchange or store credit. However, I was told they could not exchange or offer store credit for this item (the washer) "because it is in high demand," which directly contradicts the stated policy. The washer does not function properly. It fills with water for about 10 seconds and then stops, as if it cannot properly sense the load. If I open and close the lid, it will continue to fill in short bursts of six seconds each, but it will not run a full wash cycle. At best, I can get it to spin, meaning clothes get wet but are never actually washed or rinsed. I was told I must go through the manufacturer warranty process. While that may be standard for older appliances, it is unreasonable for a brand-new unit that failed on the first day of use. I am not comfortable keeping a washer that was defective from the start. The refrigerator is visually great, but the water line for the ice maker leaked all over the floor during installation. The delivery team initially believed an incorrect water filter was installed, removed it, and advised me to order the correct one. I used the QR code inside the fridge to order a replacement, but after installing the new filter, it still leaks. Upon closer inspection, the threading and alignment appear to be defective, preventing a proper seal. As a result, the water dispenser and ice maker are unusable. The store's response to a one-day-old purchase being "not our problem" is extremely disappointing and reflects poor customer service. At this point, I am simply asking for functional appliances--either through replacement or proper resolution of these issues. I will update this review if the situation is resolved appropriately.

Great prices, service, and communication. He takes great care of his products and doesn't…read moreovercharge. He has low budget and higher end options.

Dropped in looking for a dryer. Young man working there was very nice. What I can tell you is they…read morehad some of everything. Fridge, gas ranges, W/D, you name it. And unlike many would think, there were some higher end items. Prices were pretty fair IMO. They didn't have the size of dryer I needed that day so I didn't purchase an item. But I can say he didn't mind helping me measure, pulling pieces out, showing the actual condition of the appliance.

This is most unfriendly furniture store that I ever walked into :(…read more This morning I had a plan to find one store to get all my furniture needs at once , nothing fancy but the simplest and the cheapest furniture essentials so one of the stores was this one .... I walked in , walked through and out it took me 5 minutes . There was only one female employee visible but at least 30' away from the front door and she was on the phone the whole time ... There was no WELCOME TO FAMSA or HELLO or HOW CAN I HELP YOU or THANK YOU.... Mute I will never ever step into this furniture store ever again!

The sales people greet you as soon as you come in and are very friendly. We went in just to take a…read morelook and although some of the furniture wasn't our style they had some good deals going on. They do have lovely dinning room sets and great appliances. The electronics section could be bigger but had a decent selection.

We were looking for a stackable washer/dryer to fit in a tight space. They were knowledgeable and…read moreso helpful in looking through their investory. And even though they did not have the specific size we needed, would definitely come back to Peter's Appliances the next time I need to replace an appliance. Thank you guys for your help.

At Peter's Appliances, they offer some of the newest models available with 4 months of parts and…read morelabor warranty with exchange availability.

We found this place through a Facebook Marketplace Ad. Upon reaching out, our questions were…read moreanswered promptly and courteously. So, we visited the store the next evening. Visually, the storefront is not impressive. However, the service and prices were outstanding. We bought a dishwasher. Even though our home is 28 miles away, and the business typically delivers up to 20 miles away, we were not charged extra for the delivery, installation and removal of the old dishwasher. The price was below what competitors offer. Juan, our delivery person, did a fantastic job, from great communication, to testing the new unit to make sure it works properly, to a spotless cleanup job. I am a satisfied customer.

From the owner: We are Empire Appliances & Furniture. We offer the best deals in town on all types of appliances…read moreand furniture. If you are trying to save money and time be sure to give us a visit. You will not be disappointed.